Absolutely appalling service. Cleaner was good at her job but showed up a handful of times over a period of months. Every week was a different excuse. The company did zero management of the situation.... Se mer
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Det här tycker kunderna
Very helpful, took note of what our cleaning needs were. Explained how Time-for-you operates. Looking forward to starting our regular fortnightly cleaning sessions starting on 7 October 2026. Margaret... Se mer
I've been working with Time for You Blackburn with Darwen for about six months now, and it's been brilliant from the start! Nick and Naomi are fantastic to work with. Unlike other companies I’ve tried... Se mer
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Thank you so much for letting Amy Livingstone to help me do my housework she is brilliant, nothing is to much for her. Lovely young girl works hard to please bless her. Jade & Chelsea & CO are very h... Se mer
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Företagsinformation
Skrivet av företaget
All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
Kontaktuppgifter
Storbritannien
- info@timeforyou.co.uk
- timeforyou.cleaning
4,3
Utmärkt
885 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Friendly warm and very lovely lady
2 oktober 2026
Very helpful
Very helpful, took note of what our cleaning needs were. Explained how Time-for-you operates. Looking forward to starting our regular fortnightly cleaning sessions starting on 7 October 2026. Margaret
2 oktober 2026
DO NOT BOOK
haven't even sorted the cleaning but the customer service booking in vetting days nd cancelling hour before by a man called nathan very appealing
25 september 2026
Omdöme utan inbjudan
Svar från Time For You .Cleaning
Thank you for your feedback. We’re sorry to hear that you were unhappy with your experience.
Having spoken with Nathan, our understanding is that he simply contacted you to ask whether it would be possible to reschedule your registration meeting. We’re sorry if this caused any inconvenience or frustration, as this was certainly not the intention.
We always aim to provide a friendly and professional service from the very first point of contact and are disappointed that, on this occasion, you felt your experience fell short of this.
Suzanne
Time For You Customer Services
Great
In any line of work you need care and love. This company from Lourraine to Michelle had it. Proper people. Proper service. No doubts. Get them. You won't regret it.
17 september 2026
Omdöme utan inbjudan
Svar från Time For You .Cleaning
Hi Jonathan
Thank you so much for such a wonderful review! 😊
It’s fantastic to hear how happy you’ve been with the service from Lorraine and Michelle. We absolutely love your words “proper people, proper service”, that really does mean a lot to us!
Thank you for your recommendation and for choosing Time For You.
Suzanne
Time For You Customer Services
Svar från Time For You .Cleaning
Dear Mrs Williamson
Thank you for your lovely review!
We’re so pleased to hear that you’ve received excellent service and are happy with your cleaner. Jamie and the Time For You King’s Lynn team really appreciate your feedback.
Thank you for choosing Time For You!
Suzanne
Time For You Customer Services
From first contact with Nick & Naomi
From first contact with Nick & Naomi, to the great service I have received, everything has run smoothly. A cleaner was with us within a week, the clean is done to my high standards, and I know I can contact the company and get a very quick response. Highly recommend.
1 september 2026
Omdöme utan inbjudan
Svar från Time For You .Cleaning
Hi Anne
Thank you so much for your lovely review!
It’s fantastic to hear that everything has run so smoothly from your very first contact with Nick and Naomi, and that you were matched with a cleaner so quickly.
We’re especially pleased to hear that your cleaning is being completed to your high standards and that you feel you can always rely on Nick and Naomi for a quick response when needed.
Thank you for recommending Time For You Blackburn, we really appreciate it!
Suzanne
Time For You Customer Services
Prompt response and very friendly and…
Prompt response and very friendly and helpful people.
1 september 2026
Svar från Time For You .Cleaning
Hi Elizabeth
Thank you so much for your lovely review! 😊
We’re delighted to hear that you received such a prompt, friendly and helpful service from the Time For You Fife team.
We really appreciate you taking the time to share your experience and hope you continue to be very happy with the service!
Suzanne
Time For You Customer Services
Absolutely appalling service
Absolutely appalling service. Cleaner was good at her job but showed up a handful of times over a period of months. Every week was a different excuse. The company did zero management of the situation. Eventually we cancelled the service and have yet to receive the refund that was agreed for the advance payment. We now have a lovely, reliable cleaner we found ourselves. Would never recommend this service to anyone.
1 augusti 2026
Omdöme utan inbjudan
Svar från Time For You .Cleaning
Hi Caitlin
We’re very sorry to hear that you were disappointed with your experience.
Unfortunately, despite our best efforts to arrange suitable replacements, a number of cleaners did not work out, and we completely understand how frustrating the lack of consistency must have been for you.
A refund was agreed, including the one-month notice period, and we can confirm that this has now been sent to your account. There was a short delay while we waited to receive the bank details needed to process the payment, and we apologise for any inconvenience caused.
We’re sorry that we weren’t able to provide the reliable, consistent service you were looking for, but we’re pleased to hear that you have now found a cleaner who is working well for you and wish you all the best.
Suzanne
Time For You Customer Services
I've been working with Time for You…
I've been working with Time for You Blackburn with Darwen for about six months now, and it's been brilliant from the start! Nick and Naomi are fantastic to work with. Unlike other companies I’ve tried in the past, they actually have plenty of steady work for me and there’s more if I want it! The hours are flexibile and I can work around school. As a self-employed cleaner it’s great having them find clients for me. Also if I ever need time off, they sort out cover for my clients. On top of that their communication is fantastic. They are supportive, reassuring, and always on the other side of the phone when I need them :)
9 september 2026
Omdöme utan inbjudan
Svar från Time For You .Cleaning
Hi Heather
Thank you so much for such a lovely review! 😊
It’s fantastic to hear how much you’ve enjoyed working with Nick and Naomi over the past six months and, in particular, that you’ve been able to enjoy plenty of steady work while still having the flexibility to fit it around school and family life.
Nick and Naomi work really hard to support the self-employed cleaners they introduce to clients, so they’ll be delighted to hear your kind words about their communication and support.
Thank you for being part of the Time For You Blackburn!
Suzanne
Time For You Customer Services
Svar från Time For You .Cleaning
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience with Time For You Thames Valley and apologise for any inconvenience or frustration caused.
Unfortunately, due to ill health, the franchisee who operated the Thames Valley area has now had to terminate their franchise. We appreciate that this does not change the experience you had, but we hope it provides some context around the circumstances.
We’re sorry that we weren’t able to provide the level of service we would normally expect and wish you all the very best.
Suzanne
Time For You Customer Services
Explained everything that I would be
Explained everything that I would be
able to have done and easily to understand
2 september 2026
Svar från Time For You .Cleaning
Hi Betty
Thank you for your lovely review!
We’re really pleased to hear that everything was explained clearly and was easy to understand.
We hope you have a fantastic experience with the Time For You Sheffield team!
Suzanne
Time For You Customer Services
Fantastic company to deal with
Fantastic company to deal with. First class, quick and efficient service.
Had an amazing cleaner booked and at my house within a couple of days.
Perfect
2 september 2026
Svar från Time For You .Cleaning
Hi Louise
Thank you so much for this fantastic review!
We’re delighted to hear you received such a quick and efficient service from Ralph and the Time For You Fife team, and even better that you’re so happy with your cleaner.
We hope you continue to enjoy a great service and, most importantly, a little more time for you!
Suzanne
Time For You Customer Services
Exactly what I was looking for
Lyndsey was pleasant and efficient, and gave me all the information I needed.
2 september 2026
Svar från Time For You .Cleaning
Hi Theodora
Thank you for your review!
We’re delighted to hear that Lyndsey was friendly and efficient and gave you all the information you needed.
We hope you continue to have a great experience with Time For You Morpeth!
Suzanne
Time For You Customer Services
Have only just starting to use your…
Have only just starting to use your company, finding it friendly meeting Sean face to face was good and how he explained everything, the cleaner has already arranged to come and meet me.
4 september 2026
Svar från Time For You .Cleaning
Hi Ann
Thank you so much for your lovely review!
We’re really pleased to hear you’ve had such a positive start with Time For You in Margate.
It’s great to know Sean made everything clear and easy, and that your cleaner has already been in touch to arrange a meeting.
We hope everything continues to go smoothly and that you enjoy having a little more time for you!
Suzanne Time For You Customer Services
Very imformative and excellant customer…
Very imformative and excellant customer service
1 september 2026
Svar från Time For You .Cleaning
Hi Margaret
Thank you for your lovely review!
We’re so pleased to hear you received excellent customer service and found Matt helpful and informative.
We’ll be sure to pass your kind words on to him and the Time For You Huddersfield team!
Suzanne
Time For You Customer Services
Very efficient registration process and…
Very efficient registration process and they have appropriate policies and procedures in place
4 september 2026
Nick is pleasant and helpful
Nick is very thorough explaining their company process.
He was pleasant and helpful.
I was reassured that I will get the service I need.
3 september 2026
Svar från Time For You .Cleaning
Hi Kary
Thank you for your lovely review for Time For You in Clitheroe!
We’re delighted to hear that Nick was friendly, helpful and took the time to explain everything clearly.
It’s great to know you feel reassured and confident about the service ahead.
Suzanne
Time For You Customer Services
Friendly manager
Friendly manager came to set up my cleaner. Which will be starting next week. Easy to set up.
1 september 2026
Svar från Time For You .Cleaning
Hi James
Thank you for your lovely review for Time For You Egham!
We’re so pleased to hear that Luke made getting everything set up simple and straightforward.
We hope you’re just as happy with your new cleaner and wish you many happy cleans ahead.
Suzanne
Time For You Customer Services
Poor communication
I've thought long and hard about leaving this review, as I usually prefer to let things go and move on, but unfortunately my experience with this company still plays on my mind a few months on.
Initially, I had a really positive experience. Dawn was quick to respond, seemed professional and kind, and arranged a cleaner for me very quickly. Having recently had my baby, we had fallen behind with the cleaning, so I was looking for a deep clean to get us back on track, followed by a regular maintenance clean.
Unfortunately, during the couple of months we used the service, two cleaners left for personal reasons. Initially, Dawn was helpful and supportive when this happened. However, I was then quite abruptly informed that I would not be receiving a new cleaner and that I would receive a refund for the admin fee for our current quarter.
This was when the issues really began. I followed up by email, politely asking whether there was anything I needed to know about why I had lost two cleaners in such a short space of time, but I received no response. My husband then also had to spend a considerable amount of time chasing the refund that was owed to us.
I appreciate that cleaners may leave for personal reasons and that circumstances can change, but I was disappointed by the lack of communication and the way the situation was handled, particularly after such a positive start.
Honestly, my experience with Time for You has put me off using another cleaning company for the time being.
Overall, a positive start, but unfortunately an unreliable service and disappointing communication towards the end.
17 juni 2026
Omdöme utan inbjudan
Svar från Time For You .Cleaning
Hi Jemma
Thank you for taking the time to share your experience. We’re sorry that, after such a positive start, the service came to an end in a way that left you disappointed.
Unfortunately, both cleaners became unable to continue due to entirely separate and unforeseen personal circumstances. At the time, Dawn was also recovering from surgery and made you aware she had temporarily paused cleaner recruitment, which meant there simply wasn’t another suitable cleaner available to offer you.
We’re sorry if the communication around this could have been better. Dawn did explain the situation and confirmed that your quarterly payment would be refunded in full within 3–5 working days. Our records show that the refund was completed within that timeframe, and you were actually refunded an amount which was more than the balance on your account as a courtesy for any inconvenience. Dawn also responded to your follow-up on the fifth working day.
We do appreciate how frustrating it must have been to lose two cleaners in a relatively short period, particularly when the service had initially worked well for you, and we’re sorry that circumstances meant it couldn’t continue.
We wish you and your family all the very best.
Suzanne
Time For you Customer Services
By far the worst company I’ve ever…
By far the worst company I’ve ever dealt with. Extremely disappointing, Unprofessional and arrogant. I was let down 3 times by three different cleaners contracted to the St Helens/wigan branch and not once was an apology made by head of the Company, when a cleaner did commit to a weekly clean, I was really disappointed by the level of cleanliness, though she was a lovely girl and therefore, had asked for another permanent cleaner to take over weekly clean. That cleaner wanted to bring her child on the job who was unwell - and defeats the ‘job’ part as I understand her child will need supervision so would not fulfil the work effectively.
After such disappointing experiences over the weeks I’d asked to cancel the contract though I’d paid an upfront fee (that I was prepared to loose) not once have I received an apology off the branch owner, Amanda. Professionalism, commitment and great customer service starts with managerial leadership which is clearly not in place and that’s why the cleaners don’t follow high standards
21 augusti 2026
Omdöme utan inbjudan
Svar från Time For You .Cleaning
Hi Yasmin
I am sorry that you have had a disappointing experience, in order to try and help, I have reached out to Amanda and she has asked me to post the below as a reply
Suzanne
Time For You Customer Services
Hi Yasmin,
I’m sorry you were disappointed with your experience, but I do feel some important context is missing from your review.
You had the same cleaner for approximately 6–8 weeks before raising concerns about the standard of cleaning. Unfortunately, she also felt unable to continue as the lists of tasks being provided were not achievable within the agreed two-hour rotational clean.
We immediately worked to find a replacement. Sophia agreed to provide an interim clean while another permanent cleaner was arranged. When an unexpected childcare issue meant Sophia asked whether her child could accompany her, you understandably declined.
I immediately arranged for your new permanent cleaner, Jamie, to start early and attend the following day. Unfortunately, we received your cancellation before I had the opportunity to confirm this with you.
I completely appreciate that changes of cleaner are frustrating, and I’m sorry we weren’t ultimately able to provide a service you were happy with. However, I don’t feel it is fair to suggest your concerns were ignored, we acted on them immediately and had another cleaner ready to attend the following day.
Amanda
Business Owner St Helens and Wigan
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