Bright & Beautiful Omdömen 

695
•
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Bright & Beautiful Delamere is fantastic—I honestly can't recommend them enough! Every team member is trustworthy, reliable, and consistent, always cleaning to the highest possible standard. Over the... Se mer

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Betygsatt 5 av 5 stjärnor

Thought a review after a year of using this company would show a genuine experience. This company has improved our lives. I used to feel so guilty when I hadn’t done housework and sometimes hoped peop... Se mer

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Betygsatt 1 av 5 stjärnor

I paid Bright & Beautiful Huddersfield branch nearly £400 for a deep clean to get the house ready to put on the market. My vintage dressing table was damaged and my kitchen was not cleaned at... Se mer

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Betygsatt 5 av 5 stjärnor

We have been receiving twice monthly whole house cleans from Bright & Beautiful Telford for over a year now. Every time the team visit, they are punctual, friendly and professional. The house looks a... Se mer

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Företagsinformation

  1. Städtjänst

Skrivet av företaget

An award-winning concept in domestic cleaning services. We provide eco-friendly cleaning, tidying, laundry and ironing with the highest standards of security and service.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

695 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 90 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(695)

60 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

I don’t recommend This cleaning company…

I don’t recommend This cleaning company Bright and Beautiful Derby Uk - due to it having very poor customer service .
They are helpful up until they get the pre payment in full and then you are ignored.
I had several issues about an initial deep clean where several things were missed off and the cleaners left an hour earlier than was specified for the deep clean. These issues were not addressed or resolved even though I phoned and emailed several times.
I also had important items of mine go missing during the cleaning and still have not been found and nothing has been done about that either , except being ignored again .
The owner was more interested in taking her holiday and probably used the enormous sum of money I paid her for a service I didn’t receive to go on that holiday .

29 oktober 2024
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Svar från Bright & Beautiful

Hi Jane,

Thank you for your review. We're sorry to hear your concerns; we would like to launch a investigation into this for you. Please may you email us at marketing@brightandbeautifulhome.com or provide your details via Trustpilot.

Thank you,
William

Betygsatt 5 av 5 stjärnor

An excellent ironing service!

An excellent ironing service! Our ironing is always collected and returned promptly and is ironed to an excellent standard. I would highly recommend Bright & Beautiful Telford.

28 oktober 2024
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Svar från Bright & Beautiful

Thank you for your review! We're delighted to hear you call Bright & Beautiful excellent.

Kind regards,
William

Betygsatt 5 av 5 stjärnor

Fabulously Clean!

Jayne and the Bright and Beautiful Southsea team deep of Carina, Michelle and Sara cleaned my 3 bedroom house and garden room and did a marvellous job, taking great care of furniture and finishes and leaving everything immaculate. Very happy they’ll be coming regularly from now on to keep it looking this good!

23 oktober 2024
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Svar från Bright & Beautiful

Hi Angela,

Thank you for your review! We're delighted to hear that you are very happy with Bright & Beautiful and found the clean to be marvellous and immaculate.

Thank you,
William

Betygsatt 5 av 5 stjärnor

Excellent company!

Excellent company Nikki, Monika and Theresa did a fantastic job leaving the house spotless. I’m well happy with Bright and beautiful home.

17 oktober 2024
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Svar från Bright & Beautiful

Hi Mr Tennant,

Thank you! We're so proud to hear you describe Bright & Beautiful as an excellent company which have done a fantastic spotless job!

Thank you,
William

Betygsatt 5 av 5 stjärnor

Deborah and her team were wonderful

Deborah and her team were wonderful. At no notice whatsoever they cleaned my flat on a Saturday morning! Top class. Thorough. And so very cheerful!!

19 oktober 2024
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Svar från Bright & Beautiful

Hi John,

Thank you for your review. We're happy to hear you describe Bright & Beautiful as top class and your kind complements to Deborah!

Thank you,
William

Betygsatt 5 av 5 stjärnor

Great job on our deep clean

Great job on our deep clean. Thank you.

7 oktober 2024
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Svar från Bright & Beautiful

Hi Rod,

Thank you for your review. We're delighted to hear you are happy with your deep clean.

Thanks,
William

Betygsatt 5 av 5 stjärnor

Good experience from start to finish…

I employed Bright and Beautiful through Muhammed in Adlington area The ladies who did my clean worked so hard in the time they were with me and it has really made a difference My home is now how I want it I chose 4 weekly deep clean and I will be continuing for foreseeable future Thank you Karen and Lucy for a professional and friendly service and to Muhammed for support when I need it

3 oktober 2024
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Svar från Bright & Beautiful

Hi Valerie,

Thank you sharing your review. We are delighted to hear you are happy with your Bright & Beautiful clean and intend to continue using Bright & Beautiful's cleaning services for the foreseeable future.

Thank you,
William

Betygsatt 5 av 5 stjärnor

Lisa, Kylie, Emma and Veneta

Had Lisa, Kylie, Emma and Veneta come out to us today to clean our office, Kitchen, Foyer and two Bathrooms.
They done a great job, very friendly, quick and efficient which is great as this allowed us to get on with our work.

2 oktober 2024
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Svar från Bright & Beautiful

Hi Robert,

Thank you for writing your review. We're happy to hear that you believe Bright & Beautiful has done a great, quick, and efficient job.

Kind regards,
William

Betygsatt 5 av 5 stjärnor

A very thorough clean.

A very thorough clean.
Lovely staff and management. Extremely friendly.
Punctual. Polite.
I would definitely recommend.

18 september 2024
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Svar från Bright & Beautiful

Hi Nick,

Thanks for sharing! We're delighted to hear you call the team extremely friendly, punctual and polite, as well as conducting a very thorough clean!

Thank you,
William

Betygsatt 5 av 5 stjärnor

Another excellent clean from the Bright…

Another excellent clean from the Bright and Beautiful Portsmouth team. The team always leave my home SO clean. They are very thorough, without doubt the best cleaning service I have used. Not only do they do an great job, but they are also very friendly and professional. I really like that I can just get on with work in my office on cleaning days and leave them to it. I would have no hesitation recommending Bright and Beautiful Portsmouth.

18 september 2024
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Svar från Bright & Beautiful

Hi Leigh,

Thank you for sharing your feedback. It's so great to hear you're happy with your Bright & Beautiful clean, calling it excellent and very thorough! Thank you.

Kindest regards,
William

Betygsatt 5 av 5 stjärnor

Best cleaners I have had .

They arrive on time and do a lovely job. my house has never looked so clean. I would definitely recommend the service.

13 september 2024
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Svar från Bright & Beautiful

Hi Brian,

Thank you for writing your review. It's great to hear that you found your Bright & Beautiful clean as being a lovely job, making your house cleaner than it has looked before.

Kind regards,
William

Betygsatt 5 av 5 stjärnor

The team went above and beyond

The team went above and beyond. We were very happy with the spring clean and will be having a weekly clean going forward
I would 100% recommend!

21 augusti 2024
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Svar från Bright & Beautiful

Hi Yasmin,

Thank you for your review! We're delighted to hear that you are happy with your Bright & Beautiful spring clean.

Thanks,
William

Betygsatt 5 av 5 stjärnor

I used the Hazel Grove branch for a…

I used the Hazel Grove branch for a deep clean as I has a damaged shoulder. The girls were wonderful and so was the house when it was finished. I will definitely be doing this again.

2 september 2024
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Svar från Bright & Beautiful

Hi,

Thank you for sharing your feedback. It's fantastic to hear you call the Bright & Beautiful team and the clean as wonderful. We're glad we could remove the burden of cleaning, and wish you a speedy recover with your shoulder.

Thank you.
William

Betygsatt 2 av 5 stjärnor

Seemed very professional on first meet…

Seemed very professional on first meet / tour of property but price was significantly higher than all other quotes.
When questioned on cost, I was offered no breakdown / explanation of how prices were calculated so I couldn't proceed with services as I felt very overcharged.

UPDATE - thank you for your response but again, this shows no clarity / breakdown for how the price has been calculated.

2 augusti 2024
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Svar från Bright & Beautiful

Hi Steve,

Thank you for writing your feedback. We appreciate both positive and negative reviews as it allows us to improve.

We are committed to only using environmentally friendly products free of harsh chemicals, employing our staff ethically with a living wage, and providing strict security for our customers by DBS checking our staff and ensuring cleaning is done in teams of two or three.

Unlike many other cleaning companies we are a holistic service, providing ironing and laundry and all of our work is done to a hotel standard. All of these factors contribute to our price point.

I hope this provides some clarity on our pricing, but if you have any further questions please feel free to reach out to marketing@brightandbeautifulhome.com

Kind regards,
William

Betygsatt 5 av 5 stjärnor

Harlow branch, lovely experience

I really loved the experience with the Harlow Branch. Excellent management from Shannon and Nikki, fast progress from the beginning to the end (checking the flat, receiving the quote, and cleaning the required areas). The cleaning team was friendly, fast and accurate.
The price isn’t the cheapest in the market, but the Harlow branch’s work is premium quality so definitely worth it.

I hardly recommend them.

19 augusti 2024
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Imre,

Thank you for writing your review. It's great to hear you found Bright & Beautiful to be a fast, friendly and of premium quality!

Many thanks,
William

Betygsatt 5 av 5 stjärnor

Bight and Beautiful South Liverpool

Mel and the team from Bight and Beautiful in South Liverpool did an excellent job with the deep clean of my home. I have received excellent customer service throughout; very pleased

13 augusti 2024
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Gemma,

Thank you for your review. We're proud to hear you believe that Bright & Beautiful South Liverpool did an excellent job and provided excellent customer service!

Thank you,
William

Betygsatt 1 av 5 stjärnor

Great start, very poor ending

The contact started off very well, Wayne responded promptly to my inquiry and was very professional and polite. However, following the quote, I received no response despite chasing up. I appreciate the service I wanted may not have been possible, however, a simple 'no, sorry' would have sufficed rather than no response at all.

23 juli 2024
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Jenny,

Thank you for your feedback. We're sorry nobody got back to you. Please may you provide us with some information to investigate? We've requested some information through Trustpilot which will help us identify the branch investigate this for you.

Thank you,
William

Betygsatt 5 av 5 stjärnor

Self care = Self repair

I have just found out my husband is terminally ill so I decided it would be lovely to be more present with him and get a cleaner.
I am a Health Coach who practices self-care so I knew this would be a gift to us both.
I walked into my home after they left and cried!
My home was transformed,I have had many cleaners over the years but this was a level of cleaning I had not experienced before.
I cannot express how grateful I am for this truly professional and expert service. Thank you Carla and your team for providing me this amazing service at such a challanging time x Sandra

2 augusti 2024
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Sandra,

Thank you for writing such a moving review. We're sorry to hear about your husband, we wish him all the best. We are happy Bright & Beautiful is able to remove the burden of cleaning, allowing you to spend more time with your husband.

It is fantastic to hear how impressed you are with Bright & Beautiful's thorough cleaning and we are proud to hear you describe the service as amazing!

Thank you Sandra,
William

Betygsatt 5 av 5 stjärnor

I have used Bright and Beautiful for a…

I have used Bright and Beautiful for a few months now and I am very pleased with the professional cleaning. Especially Rosa, who is extremely thorough when doing a task. She is a hardworking person.

5 augusti 2024
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Sharon,

Thank you for sharing your feedback. We're happy to hear you're very pleased with Bright & Beautiful's professional cleaning!

Kind regards,
William

Betygsatt 5 av 5 stjärnor

Have just arrived home to a wonderfully…

Have just arrived home to a wonderfully clean house . Such a treat . The house smells so fresh and lovely with all the little touches making the house feel very special . Thank you

8 augusti 2024
Omdöme utan inbjudan
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Svar från Bright & Beautiful

Hi Stella,

Thanks for the review. We're glad you appreciate the little touches by Bright & Beautiful's cleaners which makes your house feel special!

Thanks,
William

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