I visited BPW with my 13yr old son and the experience was first class ! I would estimate that there were quite alot of people riding that day by how full the car parks were but every trail we rod... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Unfortunately bpw now feels like an over busy, commercial, money making machine.. had to queue for an uplift longer than ever before, kids on bikes without full face helmets& knee pads how is that all... Se mer
Företaget har svarat
Great days riding Overall a fantastic facility after three visits I remain impressed The blues are all top quality and I look forward to tackling the reds Uplift and queues all run very efficie... Se mer
Företaget har svarat
Great day riding with my son. Plenty of trails for all abilities, good for progression. Really liked the qualifiers idea, A give you confidence for the trail ahead once done, B allows the trails to be... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The concept is simple, picture a ski resort, remove the snow and replace the pistes with an array of sweeping flowy bike trails meandering to the bottom of the mountain and you are close. Add a bunch of adrenalin and big sprinkle of fun and you are pretty much there. BikePark Wales is an exhilarating way to spend your day in the Welsh mountains.
Kontaktuppgifter
Gethin Woodland Centre, CF48 1YZ, Merthyr Tydfil, Storbritannien
- 01685709450
- reception@bikeparkwales.com
- www.bikeparkwales.com
4,7
Utmärkt
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant customer service
I turned up on the wrong day for my booking (totally my fault!) and told the check in guys not to worry but that were amazing and managed to get it changed despite it being really busy.
Food was lovely and very quick.
Getting the hire bikes was an easy process with everything fully explained and all the uplift guys were brilliant with me and my son. We will be back again very soon.
2 augusti 2026
Omdöme utan inbjudan
Svar från BikePark Wales
Scott, thanks for the fantastic review 🙌
Firstly, thank you for owning the booking mix-up 😅
We're really pleased the team were able to help get everything sorted and get you and your son out on the hill.
It's great to hear the hire process, food and uplift operation all helped make for a memorable day.
We'll make sure your kind words are passed on to the check-in and uplift teams.
See you both again soon.
The BPW Team 🤘
Not been over to the park in nearly 10…
Not been over to the park in nearly 10 years, and wow is all i can say,
1 augusti 2026
Omdöme utan inbjudan
Svar från BikePark Wales
Anthony, we love hearing this 🙌
A lot can change in ten years, and we're delighted your return visit left such an impression.
Thanks for coming back to see us and we hope it won't be another decade before visit number two!
The BPW Team 🤘
Svar från BikePark Wales
Thanks B. 🙌
Great time? That's exactly what we like to hear.
Thanks for the review and we hope to see you back on the hill again soon.
The BPW Team 🤘
Great trails with something for everyone!
Great trails with something for everyone, from beginner to pro!! A slick uplift service (vastly better than my last visit), with a great selection of food and drink taking allergies/intolerances into account. Oh and great photos too.
Loving the amount of spaces for uplifts too. I decided to use the uplift last minute as I had a running race the following day and managed to get on.
1 augusti 2026
Omdöme utan inbjudan
Svar från BikePark Wales
Thanks Murray 🙌
We're delighted to hear you enjoyed the trails, uplift service and catering options 👊
Creating a park with something for everyone, while catering for a wide range of dietary requirements, is something we're always working hard on, so it's great to hear that was appreciated.
It's also great to hear you noticed the uplift improvements since your last visit and were able to grab a last-minute spot before your race.
Best of luck for the running and we'll see you back soon.
The BPW Team 🤘
First time biking and had a lot of fun
First time biking and had a lot of fun. Great trails, good equipment and really well run!
1 augusti 2026
Omdöme utan inbjudan
Svar från BikePark Wales
Matthew, what an introduction to mountain biking! 🙌
We're stoked to hear your first experience on a bike was such a positive one 👊
Great trails, good equipment and a well-run operation are exactly what we're aiming for, and hopefully this is just the start of your riding journey.
See you back on the hill soon.
The BPW Team 🤘
This is a brilliant bike park
This is a brilliant bike park. The uplifts and trails were faultless. Double Barrel and A470 are unbelievably good. Had a technical where I needed 2 split pins and the workshop helped out no problem. They were really helpful.
We will be back soon.
31 juli 2026
Omdöme utan inbjudan
Svar från BikePark Wales
Robert, thanks for the brilliant review 🙌
Double Barrel and A470 are definitely two trails that keep riders coming back for more.
We're also pleased the workshop team were able to get you sorted and back riding quickly. Sometimes it's the little things that save a day on the hill 👍
Thanks for the kind words and we'll look forward to welcoming you back soon.
The BPW Team 🤘
Hadn't been for 10years !
Hadn't been for 10years. The Bike Park and service had much improved. I was a little apprehensive about the price, but after seeing all the work that has been done it was easy to see why. I will be back soon for sure
1 augusti 2026
Omdöme utan inbjudan
Svar från BikePark Wales
Rich, ten years is a long time between visits!🙌
We're delighted to hear you enjoyed seeing how much the park has grown and evolved over that time.
A huge amount of work has gone into the trails, uplift operation and facilities over the years, so it's fantastic to hear that was reflected in your experience.
Thanks for giving us another visit and we'll see you again soon.
The BPW Team 🤘
Amazing tbh
Amazing tbh. Was good to see how well looked after all of the trails are. Variety for everyone there to go and give things a go especially with the features at the start of each one so you know if you’ll be able to hit them or not. Staff were friendly as well. Highly recommend.
1 augusti 2026
Omdöme utan inbjudan
Svar från BikePark Wales
Kieran, thanks for the awesome review 🙌
We're really pleased you enjoyed the variety of trails and the feature warning sections at the trail starts.
Helping riders make informed decisions and progress at their own pace is a big part of what we're trying to achieve across the park.
Thanks for the recommendation and we hope to see you back for more laps soon.
The BPW Team 🤘
Excellent ‘Ticket to Ride’ experience…
Excellent ‘Ticket to Ride’ experience with Colin who took his time to teach us about the bikes, uplift and techniques to safely navigate the run and have fun.
31 juli 2026
Omdöme utan inbjudan
Svar från BikePark Wales
Jane, thank you for the lovely review 🙌
Ticket to Ride is designed to help riders build confidence and learn the fundamentals in a supportive environment, so it's fantastic to hear Colin helped make the experience both educational and fun.
We'll make sure your kind words are passed on to him.
Hopefully we'll see you back on the trails soon for the next stage of your riding journey.
The BPW Team 🤘
We had the Ticket to Ride beginner…
We had the Ticket to Ride beginner experience. Absolutely fantastic. I’m a female in my 60s and felt safe and looked after as i carefully attacked the downhills and berms. Colin was a brilliant guide. And my lunchtime salad bowl was a delicious surprise when i’d thought it moght be all burgers and deep fried stuff. Thanks Gavin, Colin and everyone at Bike Park Wales.
31 juli 2026
Omdöme utan inbjudan
Svar från BikePark Wales
Rachel, what a fantastic review 🙌
We're delighted to hear you enjoyed your Ticket to Ride experience and felt safe and supported throughout the day 👊
Mountain biking really is for everyone, and it's brilliant to hear you were building confidence on the descents and berms while having fun along the way 😎
A huge shout-out to Colin, who is fantastic at helping riders progress at their own pace.
We'll make sure Gavin and Colin see your kind words. We're also glad the salad bowl exceeded expectations too! 😅🥗
Thanks for spending the day with us and we hope to see you back on the hill again soon.
The BPW Team 🤘
Fantastic group beginner session with…
Fantastic group beginner session with Colin, learnt all about how to ride safely and build confidence. I’d absolutely recommend any beginner will enjoy the whole park and come out feeling great. We got the flow, kept our heads up and enjoyed every moment. Thanks Colin you were awesome.
31 juli 2026
Omdöme utan inbjudan
Svar från BikePark Wales
Sam, this is awesome to hear 🙌
Ticket to Ride is all about helping riders build confidence, develop good habits and leave with a smile on their face, so it sounds like Colin delivered exactly that 👊
"We got the flow, kept our heads up and enjoyed every moment" sounds like a pretty successful day to us 😎
We'll pass your comments on to Colin, who'll be stoked to read them.
Hope to see you back for more progression soon.
The BPW Team 🤘
Such an amazing day
Such an amazing day! I’m beginner (going on) intermediate and there was so much for me to do! I feel like I doubled my skills and experience in one day!
Facilities great, food great, helpful staff. Will be back for sure 😀 10/10
31 juli 2026
Omdöme utan inbjudan
Svar från BikePark Wales
Wow, doubling your skills and experience in a day is exactly what we like to hear! 🙌
One of the best things about BPW is that riders can progress at their own pace, whether they're taking their first steps into mountain biking or starting to push into more intermediate terrain 👊
We're really pleased you enjoyed the trails, facilities, food and support from the team.
Thanks for the brilliant review and we'll look forward to welcoming you back for more adventures soon.
The BPW Team 🤘
Svar från BikePark Wales
Thanks Chris 🙌
"Brilliant day as always" is music to our ears 👊😎
We're delighted the trails delivered once again and we really appreciate your continued support.
See you back for more laps soon.
The BPW Team 🤘
Trails are brilliant and the cafe food…
Trails are brilliant and the cafe food is great with loads of healthy options. Thanks for a great day
30 juli 2026
Omdöme utan inbjudan
Svar från BikePark Wales
Thanks David 🙌
We're delighted you enjoyed both the trails and the café 👊
Our café team work hard to offer a range of options that keep riders fuelled for a full day on the hill, so they'll be pleased to hear the healthy choices hit the mark 👍
Thanks for spending the day with us and we hope to see you back soon.
The BPW Team 🤘
It’s our 3rd trip and it’s always great…
It’s our 3rd trip and it’s always great for all the family. The staff are friendly and helpful and the atmosphere is great the food is excellent too.
We will be back.
Thanks BPW
30 juli 2026
Omdöme utan inbjudan
Svar från BikePark Wales
Ryan, third visit and still coming back is what we love to hear 🙌
It's fantastic that BPW continues to deliver for the whole family, and we're really pleased you enjoyed the atmosphere, food and friendly welcome from the team 👊
Thanks for the lovely review and we'll look forward to welcoming you all back again soon.
The BPW Team 🤘
Had a great day
Had a great day, it's always such a treat. Just experienced trails that were not too difficult and just had fun. Even trips on the vans are interesting and give enough time to have a chat to others. Staff always friendly and helpful. Still smiling
27 juli 2026
Omdöme utan inbjudan
Svar från BikePark Wales
Thanks Sherwood 🙌
We love hearing reviews like this 👊
Sometimes the best days aren't about pushing limits, they're just about riding trails that put a smile on your face and having fun with like-minded people 😎
Great to hear the team helped make the day enjoyable, and even better that you're still smiling afterwards!
See you back on the hill soon.
The BPW Team 🤘
Suitable for all skill levels.
Great staff, great trails well maintained and accessible for all skill levels. We had a mixed group of a first time riders on a rental, a guy on a hardtail and a couple of e-bikes with 6 months experience. First visit for relative novices and everybody we met from staff to other guests were pleasant and super helpful from showing you how to strap your bike to the uplift to giving directions and advice.
Two full days of running the blues and finally building up to A470 with some coaching and support from a complete stranger - absolute highlight end to our visit.
28 juli 2026
Omdöme utan inbjudan
Svar från BikePark Wales
Gregory, this is fantastic to read 🙌
One of the things we're most proud of is seeing riders of different abilities enjoying the mountain together, whether they're on rental bikes, hardtails, e-bikes or riding for the very first time 👊
It's brilliant to hear everyone felt welcomed and supported, not just by the team but by fellow riders too. That's a huge part of what makes the BPW community special.
And finishing your trip by conquering A470 after two days of progression? That's an awesome achievement 😎
Thanks for the great review and we hope to see you all back again soon.
The BPW Team 🤘
We love riding at Bike Park Wales
We love riding at Bike Park Wales. Usually on the uplift, and when my son is with me the "Big Uns and Little Uns" events are perfect for our needs. Unfortunately on our most recent visit last Thursday afternoon the queues at the uplift were the longest I've ever seen. The queues moved OK, but in the past they've always been shorter and moved much quicker.
23 juli 2026
Omdöme utan inbjudan
Svar från BikePark Wales
Thanks Ross 🙌
We're really pleased to hear you and your son continue to enjoy riding at BPW, and it's great to know the Big Uns & Little Uns sessions are working well for your family 👊
We're sorry the uplift queues felt longer than usual on your most recent visit. While it's encouraging to hear they continued moving steadily, we appreciate that's not always the experience riders have come to expect from us.
As the park continues to grow in popularity, there are occasionally periods where demand can create longer waits than normal, even with the full uplift fleet operating. Thanks for your patience and for taking the time to share the feedback 👍
We look forward to welcoming you both back again soon.
The BPW Team 🤘
Spend your money on a company that treats its customers better
I've been a committed and loyal Bike Park Wales customer for several years and have spent a significant amount of time and money at the park. Unfortunately, my most recent experience has left such a bad impression that I won't be returning.
My latest visit was prevented by an unexpected car breakdown. As soon as it became clear I wasn't going to make it, I contacted BPW to see if my booking could be moved. The reception staff member I spoke to was incredibly rude and blunt, immediately telling me that bookings are never moved under any circumstances.
To make matters worse, you can't even contact reception by phone until well after the park has opened, which makes dealing with urgent issues unnecessarily difficult.
I then emailed the company explaining the situation. I was told that moving the booking was actually possible, provided I paid an administration fee of almost £12. Given that a trip to BPW isn't cheap and I'd already lost out through no fault of my own, I paid the fee. After taking my money, I was then informed that the date I wanted was fully booked and therefore unavailable.
At that point, I requested that the administration fee be refunded, as the booking change couldn't be completed. I was told this would happen. However, instead of a refund, I received an email claiming that I had in fact been moved onto the requested date and that I should have checked my online account, despite previously being told that no spaces were available on that date.
The whole situation has been confusing, contradictory, and incredibly frustrating. I've paid £72 for a booking I couldn't use due to unforeseen circumstances, then paid an additional fee for a change that I was initially told couldn't happen, only to receive conflicting information at every stage.
Mistakes happen, but what really disappointed me was the poor communication and the attitude of the customer service staff. As a long-standing customer, I expected far better treatment. Instead, I feel like I've been pushed aside and hidden behind terms and conditions rather than treated fairly and reasonably.
Bike Park Wales has lost a loyal customer, not because of a car breakdown, but because of the way this situation was handled.
Customer service matters, and sadly this experience fell far below what I'd expect from a business that relies on repeat visitors.
Be better, Bike Park Wales.
28 juli 2026
Omdöme utan inbjudan
Svar från BikePark Wales
Hi Draigpenguin,
We're sorry to read this review, particularly given that you've been a regular visitor to BikePark Wales over the years.
We'd like to add some context for anyone reading this.
When you contacted us, it was on the day of your booking to let us know that you would be unable to attend due to a vehicle issue. Whilst we completely appreciate that this was an unforeseen circumstance and a difficult situation for you, it was unfortunately outside of both your control and ours.
Our booking terms require a minimum of 48 hours' notice for cancellations or amendments. Despite receiving notification on the day of the booking, we went beyond the provisions of our Terms & Conditions and offered a solution that would allow you to move the booking to an alternative date, subject to certain conditions.
Throughout the process, our intention was never to prevent you from using your booking, but rather to find a way to help you ride on another day despite the fact that the request fell outside our normal amendment window.
Following the confusion regarding the amendment process, we have since gone a step further and offered you a complimentary visit as a goodwill gesture. Unfortunately, you chose not to take up that offer.
We are sorry that you felt the communication during this process was inconsistent, and we'll reflect on that feedback internally. However, we do feel it's important to note that throughout the entire situation our focus was on helping you make use of your booking wherever possible, despite the request falling outside our standard booking terms.
We genuinely appreciate the support you've shown BPW over the years and wish you all the best for the future.
The BPW Team.
loved the place,but i think the only…
loved the place,but i think the only downside is the lack of toliets
27 juli 2026
Omdöme utan inbjudan
Svar från BikePark Wales
Hi Marty 👊
Thanks for the review, we're really pleased you loved the place 🙌
We appreciate the feedback on the toilets. It's on our future developments list.
Hope to see you back on the hill soon.
The BPW Team 🤘
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