Baboodle Omdömen 931

Do not use this company! We had a shocking experience with Baboodle. It is a chaotic and poorly managed outfit, and definitely oversells on its promise. As a working mum, I thought this service would make my life easier but instead it just added extra admin, time wasted, and general angst.
I ordered a Yo-yo pram to take my one year old on holiday to Spain (our first holiday abroad), leaving good time before the trip for it to arrive. I was excited as I wouldn’t have been able to afford one new, and I thought this would be a great chance to try it out. However when it did arrive it was missing a canopy, meaning that my daughter wouldn’t have any sun cover while she was in it. I contacted Baboodle, who shipped out a new cover. Sadly, the new cover wasn’t compatible with the original pram (it took us a while to figure this out as no instructions for either the pram or the hood were provided) and by this point there was no time left to send the right one, or for us to find an alternative. We ended up flying with our original, heavier, not travel friendly pram and leaving all the Baboodle stuff at home. On our return I sent the whole lot back, and they refunded me what I’d paid, offering nothing for all the inconvenience except a weak apology. Then, a month later, rental costs of £50 were taken out of my account, and once again I had to contact them to explain that we’d never been able to benefit from their service. I’m not sure they even realised I’d sent everything back!
It strikes me that the warehouse for their kit has very poor communication with the front end customer service, and this is yet another example of a company that market themselves as parent friendly, but are anything but.
Get something on Facebook Marketplace and save yourself the hassle.

Initially, I had some difficulty reaching customer service and arranging a delivery upgrade, which was frustrating. When I contacted DPD, they redirected me back to the seller, adding to the inconvenience.

However, after I posted my review on Trustpilot, the response was very quick and proactive. The team contacted me promptly, arranged the delivery upgrade as requested, and even followed up with a phone call.

The parcel arrived on the originally expected date. I could clearly see that the team took my feedback seriously and valued customer experience.

Based on how they handled the situation afterwards, I would consider using their service again and would recommend them to others.

Fantastic experience with Baboodle. Amazing and really flexible customer service from Seraphine did everything possible to accomodate our very urgent needs.

Made our London experience as smooth as possible. As soon as Dan realised that our stroller was arriving late, he sent another one with an uber. Would definitely recommend.

Baboodle are fab! I’ve rented things for my second baby and it’s such a great idea. Any queries or issues (very minor) were dealt with so quickly and easily. Service is absolutely great. I could not recommend them more. Quick delivery, easy returns, quality items

I was so happy to have found you. I just needed a stroller for a few days during my vacation in Glasgow, and renting one was super easy. It was delivered right to me, and picking it up went smoothly too. The whole experience was so stress-free and pleasant that I would definitely use your service again.

Absolutely brilliant idea! We loved hiring a travel pram for just the duration of our holiday. It was such a smooth process to receive and return the item. It was also in such great condition, could have been brand new! Would highly recommend

Great customer service and we were able to have a quality double pram for a year, which we wouldn’t have been able to afford otherwise!

We’ve had such a wonderful experience with Baboodle, and couldn’t recommend them more highly.

The Artipoppe carrier itself has been a lifesaver for us when other carriers weren’t providing the comfort we needed. It’s beautifully made, really comfortable, and supportive for both us as parents and our baby.

The carrier arrived really quickly and was in immaculate condition - it looked as if it was brand new. Everything was packaged very carefully and you could tell a lot of care had gone into the whole process. Communication was clear in terms of shipping and delivery which was great and helpful when we desperately needed the product.

A big thank you to the team at Baboodle. We’ve had such a smooth, positive experience from start to finish and it’s great having an item that won’t talk up space in our house long term! Excellent business all round. Thank you.

I wouldn’t bother ordering from them.

They don’t show items that are out of stock on their website! I made an order for delivery and the day before I noticed I still hadn’t recieved an update on dispatch or any tracking information. I then emailed and was told the item is out of stock do I want to wait weeks for a restock or select another item. I needed the travel pram rental as I was going on holiday that week. I shouldn’t have to follow up to find this out and stock should be shown on the website as some customers like me will need prompt delivery.

Thank God for tiny explores who actually show stock online and do same day dispatch!

Update ! Dan from Baboodle called and was very apologetic and actually took on board the feedback above and are already aiming to implement ways to improve their process - we love a business that takes accountability! He was also kind enough to rectify things and process a new order quickly so that I can still get the travel pram before I go away.

I’m really big on customer service and I’m actually taken back by keen they are to help their customers.

Thanks again Dan! I will be positively spreading the word!

Amazing service. I rented a TENS machine - delivery was quick and the return process was easy. My subscription wasn’t cancelled properly, but when I got in touch, customer service responded quickly and resolved the issue efficiently (even though it was at night on the weekend). I will definitely look to use Baboodle again.

After 2 months of returning the item, they charged me again from the card details I've given. At first I was so pissed but then they fixed the problem quickly an refunded me and I am happy with the customer service. So I am updating my review to give them their credit for rectifying the issue.

I hired the Joole Aer 2 Seat to Nest from Baboodle for a holiday, and the whole experience was fantastic. The pram arrived in excellent condition and was absolutely perfect for travelling. Such a great solution for those items you only need short‑term and don’t want to invest in owning. I’d definitely recommend Baboodle.

Great as always and amazing customer service - we had an issue with the Snoo sleep suit and they sent a replacement v quickly!

Delivery, communication and the product return was all brilliant!

Easy to order and return, excellent quality of item. Really helpful to be able to rent the bits that are only needed for a short time as baby grows so quickly.

Delivery and collection were both good.
The packaging it came in was falling apart. It took a lot of tape to make it acceptable to return

Fantastic company. We hired a double buggy (the Uppababy Minu Duo) for our holiday with a 3 month old and a 2 year old. The pram was delivered on the day requested and was in brand new condition. It's been great to have a top quality pushchair for our holiday without having to incur the full cost of buying one. I haven't yet returned it but having previously rented a Rockit through them too, the returns process was really easy. Customer service is also great and very responsive if you need to get in touch

I have used baboodle several times now both for short and long term rentals. Every time I have fantastic service! Great communication, easy delivery and returns, and quality prams that are good value! I would highly recommend and will be using again for summer holidays!