Alpha Cars Omdömen 

We’ve just used Alpha cars to take us to and bring us home (Pound Hill) from our Christmas Dinner at the Shipley Bridge Hotel. We were very pleased with the service. Our taxi arrived exactly on Schedule to take us to dinner and only took about ten to fifteen minutes to collect as when we called for a cab home. Friendly drivers, excellent service.

Pity I can't give zero stars. Booked an hour and 20 mins in advance, receive automated text message which presumes taxi will be there, it is not. Call up and no available cars, joke of a company!

Awful experience. We booked a taxi in advance for a countryside wedding venue, so we were relying on the taxi turning up. At the initial booking the operator seemed to struggle to understand the request. I was very clear on postcodes and locations, and was assured the booking had been made. This should have been a red flag. When the taxi was late, I phoned and confirmed the location, and was told the taxi was 2 minutes away. Turns out 2 taxis (we’d ordered 1) had been sent to the destination address which was 35 minutes away, leaving us stranded in a remote location with children late at night. No apologies, complete waste of time. If the operators are incompetent, and can’t understand very clear requests, they shouldn’t be working on the phones. AVOID.

Completely useless don’t turn up then you call them oh sorry we get to you when we can useless

got a taxi sunday from lord napier mendip road charged me £7 rang the operater said it should of been £4-80 ripped of again and its happend to me mates before

Train cancellation meant changing the taxi. They didn’t believe it changed, waited until I got there and then sent the taxi out after checking it was genuine,…why would a person lie when out on their own and vulnerable, having no way to get home, but booking it and in good time, asking to change station.
Paying for a service, that they didn’t provide until 10-15 mins later whereby anything could have happened is not right. Late as usual and an utter disgrace

Thank you, so helpful all the team. Collecting my cousin from a national express coach in Basingstoke. Kept in touch throughout the whole process. Lorraine was fabulous, the whole team communicated. Thank you 💗 x

My friend had recently used a taxi and was charged £120 for a ride that should have cost £30. She knew she’d have to pay extra as was sick in the car but £90 more is a bit excessive. Not sure either of us will be using them again

I was pushing my pram across lights that were on green man and very clearly red light for cars and half way crossing the lights one of your drivers came speeding through the red light almost hitting me and my 6 month old baby in his pram luckily I was quick with my reaction and pulled the pram back otherwise this would 100% be a different story but because of this driver who was inconsiderate didn’t even stop and apologise I will now never use your taxi service again and even the fact that when I called to make the company aware all I got was “we will inform the driver that you were upset” I think this was handled poorly and I really wouldn’t have been too bothered if my 6 month old baby weren’t with me but it’s the fact he was with me and if I wasn’t quick enough to pull the pram back your driver would have hit the pram. I used to use alpha all the time until this incident but now I will use argyle if I ever need a taxi again because their drivers are probably a lot more considerate of those around them and will most likely not speed on a red light

I have booked a cab in the morning on their website. They could see the route and all. An hour before the pickup, they sent an email as they cancelled the booking. They had many excuses but needed more service. They do not even care what a customer would do on an occasion like that. I would stay away and not trust them for anything. They are not there to provide a service but to choose whatever they want whenever they want.

Amazing service. Luke at dispatch was great, informative and extremely helpful.

Half an hour late leaving passengers standing in the rain and cold. when we called they blamed us for their lateness saying prior guests had delayed the car. Other groups of guests were also left waiting for smaller cars and given similar excuses when they called to chase. When they finally arrived the car stank of cigarettes, and had clearly been smoked in very recently making it a very unpleasant trip. Bad experience, would not recommend.

Booked three cars a week ago and confirmed in the morning as well but then they cancelled saying cars not available , absolutely disgraceful and will never use again

Have used Alfacars a fair amount and they have been reliable but we booked and confirmed a pick up from Heathrow for our return home and when we landed I had a message to say the booking was cancelled. Called them but no joy and they couldn’t send anyone to collect us. Used another more reliable company to get us home.

Waited over an hour for my last airport pickup nearly the same amount of time this time. Despite lots of assurances the cars on the way it never seems to arrive when they say. Totally unreliable service.
I suggest you find another way if you go back towards Basingstoke.

My £12.40 fare on Sat 30th Sept was debited at £83.40!!
When I checked the app, there had been a £71 tip added on (with, of course, no authority by me).
When I rang, I firstly spoke to an operator whose command of the english language was minimal. She passed me to a guy whose level of customer service was abysmal, at best. I’ve forgotten more than he will ever know. His whole attitude was confrontational, obstructive, rude&aggressive, while continually speaking over me with his pathetic little agenda.
He was flabbergasted that I was querying how/why it had happened. He blamed me. Said my refund ‘should’ be in my account in 5 days - so debited immediately, but days to wait for, what I consider to be theft. Then spoke to a ‘manager’ who was equally incompetent - she continued to blame the payment on me. Not ONE offer of an apology from this joke of a company of thieves.
Interestingly, I checked my CCTV cameras - my account was debited a good FIVE MINUTES before I got into my house, so when would I have added a £71 tip???
Cowboy outfit with either dodgy drivers or dodgy company…probably both.
If you have to use these sheisters, CHECK YOUR ACCOUNT!!!!!!!
Better still, just use a substantially more reputable firm….there are plenty!

£9.00 for a journey that costs £7.00. The taxi was £4.00 when I got in it the taxi did not smell nice and the driver went to go the wrong way twice and was on call to a friend on loud speaker the whole journey. Will never use this company again would walk before I get in another alpher car in Liverpool.

I needed a cab from Manor Royal to Gatwick very short journey. I rang them they said well it’s a short trip but as you have luggage you will need a larger car that will be £20 I said yes as needed to get to the airport. The taxi arrived I asked to go to the north terminal and Hampton Hilton after a couple of minutes the driver said I think the hotels been closed for years, not knowing this we panicked and said we will need to go to another hotel, he drove us to the Travelodge where 2 lovely girls explained the Hampton was still there and get your driver to drop you at the terminal and it is in there. We explained this to him, he took us to the terminal after taking a wrong turning which took another 20 mins. We pulled up at the terminal and I gave him £25 which he said that’s not enough, I said well it was your fault he said it was £37.50, I paid as was becoming very stressed. It felt like we had been ripped off, what should have been a 10 minute journey took an hour and cost a fortune I’m still amazed a week on that this happened. A JOKE DO NOT USE.

What company disgrace!!
Booked an early pick up for today 7:35 sine yesterday 4pm and was confirmed and reserved the money .. still waiting after 25 min which means my kids will arrive late for breakfast club and they will miss the breakfast and I WIll be late for work !!
I you cannot commit do not allow to make booking !!
I feel so furious righ now

Absolutely appalling services with no offer of a solution to collect us from a delayed flight after taking the money weeks before.
These people need reporting, shambles and a scam..!!