Alpha Cars Omdömen 

Having taken 6 young people to Thorpe Park this morning, which I paid in advance, along with the return trip. Only to receive a call an hour before the pick up time to say they can’t do the return trip. Leaving 6 young people stranded in Thorpe Park, with no alternative arrangement being provided. This is barbaric behaviour from a company that provides no duty of care towards its customers, especially the young and vulnerable. Having taken the money in advance for both trips they are now saying I will not be refunded for a further 7-10 days.

If I could leave zero I would. This cab company is a complete disgrace. Pre booked a car to take me to the airport a month in advance. On the day we were travelling, the car did not turn up. We called the company who said it would be 10 mins. After 10 mins it still didn’t show so we called the company back again who said another 10 mins, again no show so called them again and it was now a 12 minute wait despite already waiting for 20 mins past the booking time. Every time we called, it kept going up and up until we were waiting for over half an hour and was still showing as needing to wait 22 mins. They took our money quick enough and didn’t supply a service. Luckily we called metro cars 01293415415 who told me we were the 20th person already today to be let down by alpha cars but they would send someone to me and would be a maximum of 10 mins which they were and so we cancelled alpha cars never to be booked again. Do not ever use alpha if you intend to turn up at your destination. Instead use Metro cars who are reliable and managed to get us to the airport in time for our flight.

Have tried using this company few times. They can not be trusted to send a car. More than often cars turn up up to 20 mins latest and today just never turned up. Last straw and will never use them again.

Absolutely appalling. Booked well over an hour in advance on the app and then left waiting for over 25mins for pick up. Better off just getting a black cab from the rank

The pre booked return journey was 65 minutes late and the agreed price was challenged.

I have been with alpha for years and the drivers park past my house as im on cruches and they can be rude i told one driver the best way to go and he took offence and threw me out of the taxi, today i orderd again for the last time and i had call back for them so i phoned them back as the taxi was not there and the lady was really rude and continued to argue with me telling me its there when it was not so she said she would handle it and after waiting 15minutes with my baby also i phoned back to get told its been cancelled and i orderd anouther and it was cancelled and i phoned to complain and was told the management would call me back in five minutes and they did not so to me they are rubbish, never again!!! And that was cutting it short my nan was also abused by a driver when she was drunk, i would call DELTA TAXI'S well better than these mugs

I've had a couple of bad experiences, in June I booked a cab to pick me up from Gatwick airport. Alpha had my flight details but didn't dispatch a cab until after I'd landed. I had to call them and ended up waiting 1.5 hours for the car to arrive. Last night (29th August) I booked a cab to collect me from the train station at 23:55, by 12:15 it still hadn't been dispatched so I canceled and got a black cab. This company dominates the market and we've ended up with an unreliable or poor service.

I would give 0 if I could.

Do not trust this company - left in the middle of nowhere after pre booking and a holding fee on my card for over a month. Followed up with emails to confirm that there was a booked taxi and I would have no signal due to being at a remote wedding.

Taxi didn’t turn up but I was told it was a no show (it was actually cancelled by the company 40 minutes before it was due.) we were told multiple times a taxi was en route but after 5th attempt of calling, they said they wouldn’t send one until I sent bank details - they already had these from previous booking. Eventually a taxi came at 1.10 am when it was booked for 11.30.

My business is in Hounslow ordered cab for customer with big tv to go 5 minute drive needed big 7 seater lovely guy come and controller said £18 as need big car for tv happy with that and was going to start using them permanent . THEN called on Monday for customer with tv to go 5 minute journey and was told £40 MASSIVE difference do you controllers know what your doing or just certain controllers trying to scam people

SHOCKING! I pre-booked a taxi for pickup at John Lennon airport for 2.30am after a long flight from Tenerife south and delays with 4 little ones, my partner and my mum I was left stranded at the air port for 1hr 30 mins with Alpha Taxi not having a clue about my booking. After telling them their service was also booked for airport transfer to the Airport at the start of my holiday and to check the system the operator was completely useless. Offering me two taxis for over a hour when I needed a 8 seater. After waiting for the two Taxis that arrived for an extra half hour we finally managed to flag down to hackney taxi’s to take us home after waiting 2 hours in total on the promise it would corrected and transport sent. I will NEVER but using this service again and will make it known how SH—TY of a company you are. No apologies from ALPHA, 4 very distressed little ones.

Haven’t used alpha cars in a while after bad service thought I’d give them a try. Booked a taxi for 12:09 as they told me they have a taxi for now. Rang through again to ask where it twice and was advised by Dawn first that it’s on its way. And again by a man it’s on its way. Still no show! Taxi showed at 12:36 mins before it even arrived. Wouldn’t recommend using them at all. Terrible service! Don’t say you’ve got a taxi for now if you do not.

Pre- booked LGW pick up for return from Kefalonia. Upon landing message stating unable to pick up, cancelled booking 😡 VERY DISAPPOINTING.
DO NOT USE THIS TAXI SERVICE, UNRELIABLE, CAUSES STRESS.

Poor service. If you are going to accept an airport collection and take the details and flight time, have to decency to honour it. Arrived and waited 10mins to get through only to be told you’ll be an hour. What’s the point of pre-booking a service!

If only you could give 0 stars! Should have read the reviews first. They might be slightly cheaper than other taxi services but they either don't turn up or leave you waiting for an hour and a half whilst keep saying 10 more minutes! We pre booked a taxi to collect my family including a pregnant woman from a wedding and they left us waiting outside cold for 1.5hrs and then was rude about the fact we weren't happy! I called the company and they put you on hold and don't pick up again!

Taxi was on time even though it was early in the morning. Driver was friendly and helped with my bags plus it was actually a decent price too unlike many other taxis that were quoting double the price. Thanks!

If I could give negative stars I would!! This so called company needs to be avoided at all costs!! My daughter booked a taxi and cancelled it in plenty of time. Alpha cars still took her money! Although she made many calls to them and provided evidence their controller Babar refused to refund her money for a service that wasn't provided. She was told to take the issue up with the bank. Disgusting service. We will NEVER use this rubbish company again! Complete scammers!!!!

Company has picked my autistic daughter up many times taken her to same address many times
My own fault but it was the first time I didn't ask how much because it had always been £16/17
Yesterday when she arrived at destination he charged her £27 clearly knowing she had a disability I just called to complain first they said we hadn't used them then when I mentioned call logs they've only taken her to bicester train station always get quotes up front her taxi home was £16
Taking advantage out of people with learning difficulty's it was Black Volvo 18 plate
Karma is all I'll say ☺️

Avoid! Was quoted online £25 then a call by the taxi office and told its £35 or no taxi!!! And they were late.. shocker. Bad customer service and left us stranded with no alternative

Prebooked taxi few days before, didn't turn up. When rang to enquire they said it would be another hour. Hour later still didn't turn up.
Totally unreliable!