Je cherchais un taxi car en randonnée pédestre , je n’ai pas compris qu’en fait le service était une conciergerie et non une entreprise de taxi. Erreur de ma part, j’ai annulé ma demande rapidement ,... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Je cherchais un taxi car en randonnée pédestre , je n’ai pas compris qu’en fait le service était une conciergerie et non une entreprise de taxi. Erreur de ma part, j’ai annulé ma demande rapidement ,... Se mer
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One star is too many. Utilogo has a mendacious business model. I thought I was booking a table at my local restaurant, using one of the established online booking services (The Fork, Open Table etc.... Se mer
I contacted the helpline as I mistakingly signed up for a subscription which I did not need. I spoke to a really helpful lady called Lili who immediately found my details and unsubscribes me and refu... Se mer
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The service itself is great, really helped in a pinch, the assistants are really helpful when called as well. Only thing is though you are semi-immediately put on a subscription with the service. As I... Se mer
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Har besvarat 84 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Scam just done same to me trying to take money out my bank lucky the bank stopped it

Svar från Utilogo
Terrible! Honestly, I don't even recall using this company but sure enough, they had taken $85.00AUD when we were in Italy and tried again today when we we have been home over a month! I'm so glad we didn't have any funds in the travel account. I've now cancelled my card. A complete scam!

Svar från Utilogo
Scam , avoid took 49.50 from my account which i did not authorise. Now trying to get my money back through my bank.
Avoid at all costs !!!!!
While on holiday in France I tried to book a table at a restaurant using the restaurant website. When I entered the date and time I requested I was transferred to another website to confirm my booking. I had to enter my card details to secure a table which I did . I had no idea that I had entered into a subscription service for £49.50 a month !
I only wanted to book a table for dinner, now I find seven days later Utilogo has taken £49.50!
*** Update*** Utilogo have kindly given me my requested refund ! Thank you!

Svar från Utilogo
The service itself is great, really helped in a pinch, the assistants are really helpful when called as well. Only thing is though you are semi-immediately put on a subscription with the service. As I only needed it once I cancelled after my use was concluded, but I would've been happy to pay a small fee for what I received.

Svar från Utilogo
Ordered a taxi, charged 1p, they never sent a taxi and they cancelled the reservation then £49.50 was charged to my account 3 days later!

Svar från Utilogo
scam, taxi didn’t show up and tried calling the company and they would hang up everytime, after 3 days they tried taking £48 out of my account. bank blocked the payment and now i have to get a new card. so annoying and stupid

Svar från Utilogo
Quick response with efficient follow up call

Svar från Utilogo
Scam, a fraudulent company fronted as a taxi service - ordered a taxi via the taxi-reza.com website, they tried to take £49.50 after 3 days and it was queried and blocked by my bank so had to get a new card. DO NOT USE, an absolute scam

Svar från Utilogo
Tried to sneak in a 50 pound subscription i wasn't even aware until my Bank declined it and contacted me about it .
Although i probably did get a message confirming the subscription when you're trying to find a taxi in the middle of nowhere at night already tired, you're not paying much attention to the T&Cs, and I don't make enough bookings to justify the expense, I'll edit the review with two more stars, having accepted the apology

Svar från Utilogo
As a previous review has said, this company (Utilogo.com) appears to front as Taxi Reza and pre authorizes £0.01 but then a dew days later tries to take £49.50 from bank account. Would advise not to use or input card details.

Svar från Utilogo
Scam restaurant booking. Have had to have my card blocked to stop them taking further money

Svar från Utilogo
Total scam, I thought I was booking a restaurant, next thing I know they are trying to take £49.50 out my account

Svar från Utilogo
Absolute scammers cover is a taxi firm don’t use taxi app that comes up when you search for a taxi - ours was reze-es taxi from a tram stop and tried to take a transaction several times over a week make sure you report a total block to your bank

Svar från Utilogo
I spoke with Josh today. He was very lovely and sorted out my problem efficiently! 5 stars

Svar från Utilogo
Very poor service.
I was looking for a taxi at an airport and was covertly signed up to a monthly subscription service.
I got a phone call from them to confirm taxi was on its way but it never showed up so I got a normal airport taxi and cancelled the taxi.
When I realised I was signed up to a useless monthly service I tried to cancel online but kept getting an error message. I tried to phone to cancel but their 24/7 phone service wasn't available and kept cutting off.
I then sent an email trying to cancel as well but I was still charged the first month.
I raised a dispute with my bank and got the money refunded.

Svar från Utilogo
Used them once to find a taxi. They didn't manage to find one but signed me up to a monthly subscription service and tried to take £50 from my account.
This isn't very clear at the point that you sign up and is at the bottom of the email afterwards - feels sneaky.
Afterwards they were easy to cancel with and get a refund from though

Svar från Utilogo
Scammers
Fraudsters
Keep trying to withdraw £43 from my bank - had to report and get a new card to step then attempting to do this!
Absolute pain in the backside.

Svar från Utilogo
I don't know if they are a scam company or just incompetent. They sign up customers to a subscription service (which starts on a 3 day trial then deceptively rolls onto a EUR49.50/mth subscription) which supposedly offers 7 hours of premium support per month. However, the support is utterly useless!
I booked a taxi for an airport transfer with Taxi Reza (who utilises Utilogo) 2 days in advance and got an email saying the booking was being processed and would receive a confirmation in 15 minutes (which never arrived).
After still receiving no confirmation the following day (and having a flight the next morning), I called them up to get a status update. The customer service agent was useless and could not give me any information, only saying that taxis were in high demand and I should receive an update later that day.
I insisted I would not leave the call until it was confirmed, as I didn't want to be stuck with no transfer the next morning. They said they would "add notes to my booking". After pushing some more, they then encouraged me to cancel my booking!
I then asked for it to be escalated to management, given their "concierge service" they profess to offer was clearly useless as they couldn't even deliver the basic service of booking my taxi. The manager then assured me I would receive an update within 30 minutes, which also never happened.
After this, I decided to book a taxi myself and was swiftly able to book a taxi through another provider with no issues. I then asked Utilogo to cancel my (non-existent) booking and any "subscription" they had signed me up for.
I don't know how they can sign up people for their service which doesn't even do the job it is meant to do. Deceptive and incompetent at best, scam at the worst.
Edit: they also tried to report this post as defamation and get the post taken down. They should be reported to consumer protection. They are criminals.

Svar från Utilogo
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