Utilogo Omdömen 100

TrustScore 3.5 av 5

3,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Je cherchais un taxi car en randonnée pédestre , je n’ai pas compris qu’en fait le service était une conciergerie et non une entreprise de taxi. Erreur de ma part, j’ai annulé ma demande rapidement ,... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

One star is too many. Utilogo has a mendacious business model. I thought I was booking a table at my local restaurant, using one of the established online booking services (The Fork, Open Table etc.... Se mer

Betygsatt 5 av 5 stjärnor

I contacted the helpline as I mistakingly signed up for a subscription which I did not need. I spoke to a really helpful lady called Lili who immediately found my details and unsubscribes me and refu... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The service itself is great, really helped in a pinch, the assistants are really helpful when called as well. Only thing is though you are semi-immediately put on a subscription with the service. As I... Se mer

Företaget har svarat


Kontaktuppgifter

3,6

Medel

TrustScore 3.5 av 5

100 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 84 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Scam just done same to me trying to…

Scam just done same to me trying to take money out my bank lucky the bank stopped it

27 september 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

We sincerely apologize for any possible confusion regarding our concierge service.

With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.

Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.

The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.

All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.

Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.

Kind regards,

Jim from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Betygsatt 1 av 5 stjärnor

SCAM!!! Avoid avoid avoid!!!

Terrible! Honestly, I don't even recall using this company but sure enough, they had taken $85.00AUD when we were in Italy and tried again today when we we have been home over a month! I'm so glad we didn't have any funds in the travel account. I've now cancelled my card. A complete scam!

26 september 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

We sincerely apologize for any possible confusion regarding our concierge service.

With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.

Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.

The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.

All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.

Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.

Kind regards,

Jim from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Betygsatt 3 av 5 stjärnor

Appreciated refund

Scam , avoid took 49.50 from my account which i did not authorise. Now trying to get my money back through my bank.

Avoid at all costs !!!!!

While on holiday in France I tried to book a table at a restaurant using the restaurant website. When I entered the date and time I requested I was transferred to another website to confirm my booking. I had to enter my card details to secure a table which I did . I had no idea that I had entered into a subscription service for £49.50 a month !
I only wanted to book a table for dinner, now I find seven days later Utilogo has taken £49.50!

*** Update*** Utilogo have kindly given me my requested refund ! Thank you!

16 september 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

We sincerely apologize for any possible confusion regarding our concierge service.

With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.

Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.

The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.

All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.

Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.

Kind regards,

Jim from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Betygsatt 5 av 5 stjärnor

Great service

The service itself is great, really helped in a pinch, the assistants are really helpful when called as well. Only thing is though you are semi-immediately put on a subscription with the service. As I only needed it once I cancelled after my use was concluded, but I would've been happy to pay a small fee for what I received.

24 september 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

Thank you so much for your very positive feedback! We are delighted to hear that our service met your expectations. Your satisfaction is our top priority, and it’s truly a pleasure to know that we were able to provide you with an enjoyable experience.

We look forward to the pleasure of assisting you again with your future bookings!

Toni from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Betygsatt 1 av 5 stjärnor

Charged with no Taxi!

Ordered a taxi, charged 1p, they never sent a taxi and they cancelled the reservation then £49.50 was charged to my account 3 days later!

15 september 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

We sincerely apologize for any possible confusion regarding our concierge service.

With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.

Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.

The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.

All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.

Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.

Kind regards,

Jim from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Betygsatt 1 av 5 stjärnor

scam

scam, taxi didn’t show up and tried calling the company and they would hang up everytime, after 3 days they tried taking £48 out of my account. bank blocked the payment and now i have to get a new card. so annoying and stupid

28 augusti 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

We sincerely apologize for any confusion regarding our concierge service.

Utilogo works with partner concierge services that provide personal assistants available 7 days a week to help our clients with all their bookings: restaurants, taxis, hotels, travel, shows, and much more. These services are designed to save you time and offer advice that makes your daily life easier.

Our service begins with a 3-day trial for €0.01, followed by a monthly subscription that can be canceled at any time, with a satisfaction or refund guarantee on the last transaction. All subscription details are clearly displayed on our website, including a checkbox to confirm your consent.

In addition, to avoid any misunderstanding, our concierge sends SMS and emails upon registration to remind you of the terms and introduce the service.

Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if unavailable.

Best regards,

Judith from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Betygsatt 5 av 5 stjärnor

Fast efficient response handled very quickly

Quick response with efficient follow up call

16 september 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

Thank you so much for your very positive feedback! We are delighted to hear that our service met your expectations. Your satisfaction is our top priority, and it’s truly a pleasure to know that we were able to provide you with an enjoyable experience.

We look forward to the pleasure of assisting you again with your future bookings!

Toni from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Betygsatt 1 av 5 stjärnor

Scam

Scam, a fraudulent company fronted as a taxi service - ordered a taxi via the taxi-reza.com website, they tried to take £49.50 after 3 days and it was queried and blocked by my bank so had to get a new card. DO NOT USE, an absolute scam

14 september 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

We sincerely apologize for any possible confusion regarding our concierge service.

With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.

Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.

The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.

All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.

Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.

Kind regards,

Jim from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Betygsatt 3 av 5 stjärnor

Tried to sneak in a 50 pound…

Tried to sneak in a 50 pound subscription i wasn't even aware until my Bank declined it and contacted me about it .
Although i probably did get a message confirming the subscription when you're trying to find a taxi in the middle of nowhere at night already tired, you're not paying much attention to the T&Cs, and I don't make enough bookings to justify the expense, I'll edit the review with two more stars, having accepted the apology

11 september 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

We sincerely apologize for any possible confusion regarding our concierge service.

With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.

Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.

The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.

All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.

Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.

Kind regards,

Jim from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Betygsatt 1 av 5 stjärnor

Utilogo.com or Taxi Reza

As a previous review has said, this company (Utilogo.com) appears to front as Taxi Reza and pre authorizes £0.01 but then a dew days later tries to take £49.50 from bank account. Would advise not to use or input card details.

9 september 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

We sincerely apologize for any confusion regarding our concierge service.

Utilogo works with partner concierge services that provide personal assistants available 7 days a week to help our clients with all their bookings: restaurants, taxis, hotels, travel, shows, and much more. These services are designed to save you time and offer advice that makes your daily life easier.

Our service begins with a 3-day trial for €0.01, followed by a monthly subscription that can be canceled at any time, with a satisfaction or refund guarantee on the last transaction. All subscription details are clearly displayed on our website, including a checkbox to confirm your consent.

In addition, to avoid any misunderstanding, our concierge sends SMS and emails upon registration to remind you of the terms and introduce the service.

Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if unavailable.

Best regards,

Judith from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Betygsatt 1 av 5 stjärnor

Scam restaurant booking

Scam restaurant booking. Have had to have my card blocked to stop them taking further money

11 september 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

We sincerely apologize for any possible confusion regarding our concierge service.

With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.

Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.

The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.

All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.

Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.

Kind regards,

Jim from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Betygsatt 5 av 5 stjärnor

Very polite and quick

Very polite and quick

11 september 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

Thank you so much for your warm comment! We are delighted to hear that our service met your expectations. Your feedback is a great source of motivation for our team, and we’re happy to have contributed to the smooth running of your experience.

We look forward to seeing you again very soon for your next booking!

Jennifer from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Betygsatt 1 av 5 stjärnor

Total scam

Total scam, I thought I was booking a restaurant, next thing I know they are trying to take £49.50 out my account

6 september 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

We sincerely apologize for any possible confusion regarding our concierge service.

With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.

Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.

The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.

All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.

Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.

Kind regards,

Jim from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Betygsatt 1 av 5 stjärnor

Absolute scammers cover is a taxi firm…

Absolute scammers cover is a taxi firm don’t use taxi app that comes up when you search for a taxi - ours was reze-es taxi from a tram stop and tried to take a transaction several times over a week make sure you report a total block to your bank

30 augusti 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

We sincerely apologize for any confusion regarding our concierge service.

Utilogo works with partner concierge services that provide personal assistants available 7 days a week to help our clients with all their bookings: restaurants, taxis, hotels, travel, shows, and much more. These services are designed to save you time and offer advice that makes your daily life easier.

Our service begins with a 3-day trial for €0.01, followed by a monthly subscription that can be canceled at any time, with a satisfaction or refund guarantee on the last transaction. All subscription details are clearly displayed on our website, including a checkbox to confirm your consent.

In addition, to avoid any misunderstanding, our concierge sends SMS and emails upon registration to remind you of the terms and introduce the service.

Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if unavailable.

Best regards,

Judith from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Betygsatt 5 av 5 stjärnor

I spoke with Josh today

I spoke with Josh today. He was very lovely and sorted out my problem efficiently! 5 stars

6 september 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

Thank you so much for your encouraging words! We are delighted to hear that our service fully met your expectations. Your satisfaction is the best reward for our work, and we’re happy to have lived up to it.

We’ll make sure to pass your message on to our concierge, who will be truly touched.

We look forward to welcoming you again very soon for another great experience with us!

Jill from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Betygsatt 1 av 5 stjärnor

Very poor service - Avoid

Very poor service.
I was looking for a taxi at an airport and was covertly signed up to a monthly subscription service.
I got a phone call from them to confirm taxi was on its way but it never showed up so I got a normal airport taxi and cancelled the taxi.
When I realised I was signed up to a useless monthly service I tried to cancel online but kept getting an error message. I tried to phone to cancel but their 24/7 phone service wasn't available and kept cutting off.
I then sent an email trying to cancel as well but I was still charged the first month.
I raised a dispute with my bank and got the money refunded.

27 augusti 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

We sincerely apologize for any possible confusion regarding our concierge service.

With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.

Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.

The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.

All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.

Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.

Kind regards,

Jim from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Betygsatt 2 av 5 stjärnor

Be careful of the monthly subscriptions

Used them once to find a taxi. They didn't manage to find one but signed me up to a monthly subscription service and tried to take £50 from my account.
This isn't very clear at the point that you sign up and is at the bottom of the email afterwards - feels sneaky.
Afterwards they were easy to cancel with and get a refund from though

2 september 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

We sincerely apologize for any confusion regarding our concierge service.

Utilogo works with partner concierge services that provide personal assistants available 7 days a week to help our clients with all their bookings: restaurants, taxis, hotels, travel, shows, and much more. These services are designed to save you time and offer advice that makes your daily life easier.

Our service begins with a 3-day trial for €0.01, followed by a monthly subscription that can be canceled at any time, with a satisfaction or refund guarantee on the last transaction. All subscription details are clearly displayed on our website, including a checkbox to confirm your consent.

In addition, to avoid any misunderstanding, our concierge sends SMS and emails upon registration to remind you of the terms and introduce the service.

Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if unavailable.

Best regards,

Judith from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Betygsatt 1 av 5 stjärnor

Avoid

Avoid this company

30 augusti 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

We sincerely apologize for any confusion regarding our concierge service.

Utilogo works with partner concierge services that provide personal assistants available 7 days a week to help our clients with all their bookings: restaurants, taxis, hotels, travel, shows, and much more. These services are designed to save you time and offer advice that makes your daily life easier.

Our service begins with a 3-day trial for €0.01, followed by a monthly subscription that can be canceled at any time, with a satisfaction or refund guarantee on the last transaction. All subscription details are clearly displayed on our website, including a checkbox to confirm your consent.

In addition, to avoid any misunderstanding, our concierge sends SMS and emails upon registration to remind you of the terms and introduce the service.

Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if unavailable.

Best regards,

Judith from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Betygsatt 1 av 5 stjärnor

Scammers & Fraudsters

Scammers

Fraudsters

Keep trying to withdraw £43 from my bank - had to report and get a new card to step then attempting to do this!

Absolute pain in the backside.

19 augusti 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

We sincerely apologize for any possible confusion regarding our concierge service.

With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.

Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.

The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.

All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.

Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.

Kind regards,

Jim from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Betygsatt 1 av 5 stjärnor

Beware: Deceptive and useless company and/or scam

I don't know if they are a scam company or just incompetent. They sign up customers to a subscription service (which starts on a 3 day trial then deceptively rolls onto a EUR49.50/mth subscription) which supposedly offers 7 hours of premium support per month. However, the support is utterly useless!

I booked a taxi for an airport transfer with Taxi Reza (who utilises Utilogo) 2 days in advance and got an email saying the booking was being processed and would receive a confirmation in 15 minutes (which never arrived).

After still receiving no confirmation the following day (and having a flight the next morning), I called them up to get a status update. The customer service agent was useless and could not give me any information, only saying that taxis were in high demand and I should receive an update later that day.

I insisted I would not leave the call until it was confirmed, as I didn't want to be stuck with no transfer the next morning. They said they would "add notes to my booking". After pushing some more, they then encouraged me to cancel my booking!

I then asked for it to be escalated to management, given their "concierge service" they profess to offer was clearly useless as they couldn't even deliver the basic service of booking my taxi. The manager then assured me I would receive an update within 30 minutes, which also never happened.

After this, I decided to book a taxi myself and was swiftly able to book a taxi through another provider with no issues. I then asked Utilogo to cancel my (non-existent) booking and any "subscription" they had signed me up for.

I don't know how they can sign up people for their service which doesn't even do the job it is meant to do. Deceptive and incompetent at best, scam at the worst.

Edit: they also tried to report this post as defamation and get the post taken down. They should be reported to consumer protection. They are criminals.

28 augusti 2025
Omdöme utan inbjudan
Logotyp för Utilogo

Svar från Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Hello,

We sincerely apologize for any possible confusion regarding our concierge service.

With Utilogo, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.

Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.

The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.

All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.

Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.

Kind regards,

Jim from Utilogo

Email: contact@utilogo.com

Phone: 01 89 71 96 99

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer