UPS Omdömen 

UK->PT
Repeatedly, after being sent just a catalogue or a tiny plastic sample (a 20cm piece of cill), with zero commercial value, they charged me 34 euros supposed "custom" fees, me the recipient for something worth nothing.
Good luck getting in contact with them...

Extremely disappointing delivery experience

I had a package from Dfyne scheduled for delivery, and for the second time, UPS had my address recorded incorrectly, despite me providing all the correct information when placing my order.

What is most frustrating is that nobody contacted me to resolve the issue. I didn’t receive a phone call, a message, or any attempt to verify the address or request additional information. Since I have the flexibility to work from home, I specifically arranged to stay home to receive the package. Unfortunately, it was all for nothing.

Now, once again, I am being told to wait 24-48 business hours for the issue to be addressed. Since this happened on a Friday, that effectively means I may not receive my package until Monday or even Tuesday. This is a completely avoidable delay that causes unnecessary inconvenience for customers.

What makes this even more disappointing is that I have never experienced this problem with DHL. Whenever there is an issue, whether nobody answers the door or additional address information is needed, DHL has always made an effort to contact me directly by phone and resolve the situation immediately. That level of customer service and communication makes a huge difference.

At this point, this is no longer an isolated incident but a recurring problem. Having an incorrect address twice, despite providing the correct details, combined with the lack of any attempt to contact the customer, falls well below the standard I would expect from a major courier company.

I sincerely hope UPS reviews its delivery and customer communication processes, as experiences like this seriously impact customer confidence and satisfaction.

The worst service, they asked the "delivery fee" that worth double than the package itself, then shipped the parcel before I could refuse such fee and send it back, and thet made me pay the whole amount. Not recommend.

I hate UPS in Portugal. They lie about attempted deliveries when they haven’t bothered trying. Then they claim the parcel you weren’t home to receive isn’t even in Portugal. Then they give a new date, don’t honor it, reschedule again, repeat. 4 days waiting. Even CTT is better. This has been my experience between October 2024-October 2026, yet sellers still claim they must use UPS delivery service even though, as you can see here, they don’t bother delivering much of the time.

In the event your item is delivered, and requires a signature, no identification or signature is needed. Sometimes the delivery will be onto the street because they can’t read doorbells. Terrible company.

Це сама кінчена служба доставки у світі. Бажаю якнайшвидшого банкрутства, дегенерати!

Parcels from India to UK. Sent with guaranteed service but unexplained delay despite docs being submitted. Two of three parcels arrived but one had clearly been dropped and all contents damaged. Third one stuck on same message for days until I get told it is in flight on way to UK. I then get a message that says it was all damaged and discarded in Germany. Such a shocking system and it blows my mind they are still operating.

UPS totally lost the first parcel, lied about where it was before admitting they had lost it.
Ordered another item from a different seller, UPS uploaded the tracking and said delivery expected today, now the tracking is saying delayed on its way!
Utterly hopeless company , I’d give them minus 10 stars if permitted!

If we can rate minus, I will give them minus 10.
This is delivery company, and at least in Germany, France, and Portugal where we (my partner and I) use them they do not deliver to the address. They seem to go straight to the pick up point telling us we are not at home, or the worst is to leave them on the street without telling us.
They charge money to deliver to the address and they don't deliver to home. So isn't it so called fake??
We continue to tell the vendors not to use UPS or at least we avoid the vendors who are using only UPS. Because if the vendors know what UPS does, then they are not trustworthy vendors.

Ik moest een pakket ontvangen in Zulte België hierbij kon ik via mijn UPS account kiezen op een ophaalpunt wat ik ook deed omdat ik terminaal patient ben. Plots krijg ik in de namiddag een melding dat de afzender de terugzending vraagt.
Verbaast stuur ik een mailtje naar de afzender.
Waar ik nog geen gehoor krijg,wat normaal is gezien het tijdstip +\- 19u30. Het was ons huwelijksverjaardag wellicht onze laatste….we hebben met zilte waterstromen over de wangen tot 2u ‘s nachts een UPS oplossing te krijgen want ondertussen ging het van kwaad naar erger UPS had ondertussen om 21u35 een nieuw tracking-nummer aangemaakt voor terugzenden naar afzender en nu nog erger met mezelf als opdrachtgever van terugzending wat ik HELEMAAL NIET gevraagd heb. Enkel een Ai beantwoord en begrijpt het niet ( eindeloos herhalen) uiteindelijk de klantenservice is pas bereikbaar van 8u tot 18u of zo daar sta je dan!
Ontreddert wachten tot 8u stipt helemaal ten einde raad. Indien we de klantendienst kunnen bellen krijgen we iemand die beweert ons niet te verstaan het nummer van het pakket opnieuw meermaals herhalen om uiteindelijk te horen we kunnen niets doen. Je moet de afzender contacteren en (als terminaal persoon) beterschap en gesprek afgesloten. Ik heb opnieuw een mail gestuurd naar de verzender die héél begrijpelijk reageerde en er voor zorgde dat het naar ons verzonden wordt. Wat een geluk dat we zo’n sympathieke afzender hadden die ‘s morgens vroeg àlles geregeld heeft. Na energie uitputting en een beroerde huwelijksdag kunnen we eindelijk rust nemen. Echter één punt wijst erop door gebrekkige AI en een klantendienst op kantooruren die enkel eenvoudig weg zegt daar kunnen we niks aan doen en de verantwoordelijkheid op de ontvanger zijn schouders legt en dan maar hopen dat de afzender jouw bericht leest en beantwoord.
Eén nutteloos en ondermaatse klantenservice is. En je totaal onbegrepen voelt en hoopt dat zo’n concern inziet dat dit ondermaats is en het heft in neemt deze wijze klantvriendelijk maakt in het voordeel van afzender en een ontvanger! En hopelijk hieruit wijze lessen trekt. Het is duidelijk dat er van hoger af nood is aan ingrijpen. Mijn doelstelling is niet om UPS at te breken maar om een signaal te geven dat dringende klant ondersteuning een noodzaak is, want hoe je het ook bekijkt de ontvanger is ook een klant waar hij nu verwaarloost wordt en machteloos met de neus op de feiten gedrukt wordt dat men in mindere mate belangrijk is. UPS trek hier lessen uit asjeblieft en probeer de frustratie te begrijpen van Ai en een klantenservice dat enkel zegt ik kan u niet helpen.

Falta de profissionalismo e não cumprem os prazos de entrega !!!

Avoid if you can.

I ordered a new desk, and UPS was supposed to deliver it. A new desk is a lot to organize, so I also had to organize the collection of my old desk.

On the day of the delivery, I was home all day. The driver said that he attempted the delivery, but no one rang or called me or left a note. I wrote to the support of the company that was delivering to me, and I also wrote to UPS. They said they would reschedule the delivery for the next day.

The second day, I was still waiting at home. No one called, no one rang or did anything, and they said they made the final attempt, which means I just lost 2 days waiting for their courier to deliver it to me, call me, or do anything. Nothing happened!

This is just a scandal! I don't even know why people and why clients use UPS in Portugal. It's just the worst delivery service I've had to experience in my life!

I also filed a complaint to the Consumer Protection Office of Portugal. I have no idea if they're going to do anything, but UPS shouldn't be in service in Portugal.

Incompetent. They seem simply unable to deliver packages or likely too lazy to do so. Send a package overseas and it was returned when it arrived in Portugal. It's easier to just return packages to their original sender without the courtesy of explaining why. No other explanation provided. Shut this company down.

Fui enganado por eles deram a referência errada paguei os impostos de outra pessoa,disseram que iam pagar o dinheiro nunca deram nada, não são sérios se poderem nunca aceitem nada enviado por eles.

serviço da UPS Portugal continua deplorável. Mais uma vez, alegam uma "tentativa de entrega falhada" sem nunca terem tocado à campainha (comprovado por sistema de campainha inteligente com registo de alertas no telemóvel) e sem deixarem qualquer aviso físico na caixa do correio.
Para piorar, a encomenda foi despejada num ponto de recolha totalmente deslocado da minha área de residência, forçando o cliente a fazer o trabalho pelo qual a transportadora foi paga.
O apoio ao cliente limita-se a respostas pré-feitas e evasivas: apresentam coordenadas de GPS que apenas provam que a carrinha passou na rua, chegando ao ponto de admitir por escrito que o estafeta pode ter-se "enganado na campainha ou na caixa do correio". Se não tocou na minha porta nem deixou aviso, não houve tentativa de entrega. Nenhuma medida corretiva é tomada e o padrão repete-se.

Encomenda que era suposto chegar terça-feira, 3 tentativas de entrega em 3 dias diferentes (hoje é quinta-feira) todas falhadas.

As primeiras duas foram para um pick-up point que pelos vistos já não é um pick-up point desde a semana passada (ok), liguei ontem ao serviço de atendimento ao cliente da ups porque na aplicação ou site também não conseguia alterar o pick-up point, dei as minhas informações todas e pedi para alterar para um pick-up point diferente ao que a colega ao telemovel me disse que era melhor pedir para entregar em casa porque os cacifos podem estar cheios (verdade), então foi isso que fiz, ela confirmou a morada comigo 2 vezes.

Hoje recebo uma notifiação de que foi feita uma tentativa de entrega falhada, ora que interessante porque eu fiquei em casa especificamente para receber a encomenda. Voltei a ligar ao atendimento ao cliente que demorou meia hora para atender, um jovem de poucas palavras, que tive de confirmar 2 vezes se ainda estava na chamada porque não respondia a nada.

Basicamente enganaram-se a escrever o número da porta e o contacto de telemovel que dei ontem à senhora do atendimento pelos vistos serve apenas para enfeitar o papel. Não conseguem entrar em contacto com o motorista que anda aqui por estas ruas ate as 15H e também não têm muita vontade de tentar, por isso irei vestir uns calções de treino e tentar correr atrás da carrinha.

Continuo a espera da encomenda. Pior serviço de entregas em Portugal, e eu já trabalhei com a SEUR...

Entrega agendada para ponto UPS e depois no rastreamento indicam: "O destinatário mudou-se. Estamos a tentar obter um novo endereço de entrega para o destinatário." Que lixo completo! Não entregavam noutro ponto UPS qualquer nas redondezas?

distribuidora incompetentes com funcionários iguais. não passam na morada, não ligam, simplesmente um lixo que anda numa carrinha castanha, empresa internacional mas deixa muito a desejar.

Tinha uma encomenda para entrega hoje, o estafeta alega que esteve em minha casa. Eu estava em casa, atendi a porta a outros estafetas sensivelmente à mesma hora. O Sr. limitou-se a colocar o 'info notice' na caixa do correio, nem sequer preencheu a razão... porque não existia :-( Após contactar o serviço ao cliente, disseram-me que em 1h me contactavam e que me entregavam a encomenda ainda hoje como compromisso anterior. Ao fim de 2h recebi email a informar que fui eu que não abri a porta e que se quisesse ou ia buscar a encomenda ou recebia-a daqui a 3 dias. Paguei um serviço premium e tive um serviço mediocre. Esta é uma prática corrente entre transportadoras, cada vez mais. A semana passada aconteceu-me o mesmo com a VASP Express... Já escolho onde compro pela empresa da entrega para evitar estas situações, e acho que deviamos todos começar a fazer o mesmo.

Nuls commande expédiée le 25/08pour matour 71520
En route le colis atterrit a nuit Saint-Georges dans le 21!! !! !
Aucun rapport aujourd'hui on apprend que le colis est a matour en point relais
Jamais été prévenu
Le pire ferme le lundi ! !! !!
Pas d avis de passage.. des bla-bla et le grand n'importe quoi
DES NULS