I was happy to receive my order and it was great but I had to wait longer than originally expected and was not informed until I enquired as to why it hadn’t been delivered.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very happy with the product order for my daughter's new journey, starting secondary school. The skirts, I can honestly say, are of excellent quality. Little lady is a few months in now, and the sk... Se mer
Företaget har svarat
Trutex school uniforms are brilliant. In particular the school trousers can't be beaten. Even after a full school year, they looked great- no saggy knees or weird shiny patches after washing. We're on... Se mer
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So impressed with the customer service I received today. Emails and calls to follow through an enquiry. Fast and extremely helpful response. Very professional and frindy as well. Thank you, Lily. 👍
Företaget har svarat
Företagsinformation
Om Trutex
Skrivet av företaget
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Trutex
Skrivet av företaget
- Uniform they grow out of, not wear out
Kontaktuppgifter
Jubilee Mill, Taylor Street, BB7 1NL, Clitheroe, Storbritannien
- 01200 421206
- td@trutex.com
- trutex.com
4,4
Utmärkt
4 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Trutex
Hi Vicki
Thank you so much for taking the time to leave us this positive review. Our customers are important to us, so we are always happy to receive such great feedback.
Thanks again,
Lee
Shirts on website said superior…
Shirts on website said superior quality, but they are very thin and you can see through. I
5 augusti 2025
Svar från Trutex
Hi Alison
Thank you for your feedback. We're really sorry to hear that the shirts didn’t meet your expectations. We aim to provide high-quality garments, and it's disappointing to learn that the product felt thinner than anticipated.
The term "superior quality" on our website refers to the craftsmanship and durability of the fabric, but we understand that expectations around thickness and opacity can vary. Your comments are valuable and will help us improve how we describe our products more clearly.
If you'd like to discuss this further or explore a return or exchange, please don’t hesitate to contact our customer service team at td@trutex.com
Kind regards
Amanda
Svar från Trutex
Hi Sue
Thank you for your kind feedback! We're so pleased to hear that your items arrived quickly and matched your expectations. We always aim to provide reliable service and quality products, so it’s great to know we delivered on that. Thanks again for choosing Trutex!
Kind regards
Millie
First time buying from Trutex and I…
First time buying from Trutex and I wasn't too disappointed
Delivery was fast, reliable, and packaged so well in a brown recyclable parcel bag. Very eco friendly. Collected from my local Postoffice
However, while their trouser length is accurate, the waist & hip sizing is way off - my daughter's UK trouser size is 34Waist so I ordered size 34 trousers for her from Trutex. What arrived was a trouser 2 sizes bigger in the hip and waist area.
I returned that order (a very straightforward process) and, at the same time, ordered a size 30 and 32. The size 30 fit perfectly while the 32 was slightly loose. So now I know her trouser size in Trutex but I had to order two sizes smaller to get here because the size guide on the website is so inaccurate.
22 juli 2025
Svar från Trutex
Hi Nkechi
Thank you so much for your detailed feedback! We're really pleased to hear that your first experience with Trutex was mostly positive — especially that delivery was fast, reliable, and eco-friendly. We’re sorry to hear about the sizing issue with the trousers and appreciate you taking the time to explain your experience.
It’s great that you found the returns process straightforward and were able to find the right fit in the end.
We do understand sizing, particularly for uniform, can be tricky. We’ve created a series of videos and help by product type and whilst we appreciate it may be a little late for this order if you need to order again we would recommend visiting the “Size Guide” area on our website to help - https://www.trutex.com/tips-and-tricks/size-guides.html
Kind regards
Pippa
Decent quality items however were…
Decent quality items however were returned.
Returns were easy enough only quibble is it's £4.95 delivery and if returning items not refunded for delivery.
12 augusti 2025
Omdöme utan inbjudan
Svar från Trutex
Hi Jessie
Thank you for your feedback! We're glad to hear you found the items to be of decent quality and that the returns process was straightforward.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards
Rhona
Great service
Great service.
My son doesn't like the feel of his trousers, although I think he looks smart in them. We shall see how they last.
4 augusti 2025
Svar från Trutex
Hi Helen
Thank you for your feedback! We're really glad to hear you were happy with the service and that your son looks smart in his new trousers. We understand that comfort is just as important as appearance, so we appreciate your patience as he gets used to them. We hope they prove to be durable and a good fit over time. Thanks again for sharing your experience!
Kind regards
Alison
Great uniform
Free delivery when you spend over a certain amount and it's free next day delivery. Quality of shirts brilliant. Long lasting and great fit.
Yes it's more expensive but the quality will last a whole school year. Second year ordering these.
4 augusti 2025
Svar från Trutex
Hi Kelly
Thank you so much for your continued support! We're thrilled to hear that you're happy with the quality and fit of our uniform, and that the free next-day delivery has been a helpful bonus. It's fantastic to know the shirts have proven to be long-lasting and worth the investment. We’re honoured to be your go-to choice for a second year running — we look forward to serving you again!
Kind regards
David
Svar från Trutex
Hi
Thank you so much for your lovely feedback! We're delighted to hear that the skirt was a great fit and that the quality exceeded your expectations. We take pride in offering well-made products, so it’s wonderful to know that came through. Thanks again for your support!
Regards
David
Efficient service
23 juni 2025
Svar från Trutex
Hi Christine
Thank you for your 5 stars on service.
Kind regards
David
Exactly the product we needed at a…
Exactly the product we needed at a great price but having had the sports trousers before, we know they are good quality.
31 juli 2025
Svar från Trutex
Hi Jayne
Thank you so much for your kind review! We're delighted to hear that the sports trousers were exactly what you needed and that you're already familiar with their great quality. It's always wonderful to welcome returning customers who trust our products. We’re glad you found them at a great price too! If there's anything else we can help with, please don’t hesitate to reach out.
Kind regards
Elizabeth
100% recommend
Uniform is slightly more than some high street stores but is very well made and worth it in the long run if you can. Delivery received next working day. Wouldn't hesitate to use again.
16 juli 2025
Svar från Trutex
Hi Lorna
Thank you so much for your kind recommendation! We're really pleased to hear that you're happy with the quality of our uniform and that your order arrived promptly.
Higher-quality uniforms last longer, withstanding the daily wear and tear and will save you money in the long term.
Kind regards
David
I made a mistake and ordered the wrong…
I made a mistake and ordered the wrong item and had to phone customerservice they replied promptly and sorted it out
30 juli 2025
Svar från Trutex
Hi Derek
Thank you for your review! We're really glad to hear that our customer service team was able to help you quickly and sort everything out.
We appreciate you taking the time to share your experience.
Kind regards
David
Quality uniform and great service!
The quality of the school shirts is far superior to most other providers. It is great that the top bottom is attached to some elastic which makes the collar, when buttoned, more comfortable. A nice touch! Also the service is very efficient!
29 juli 2025
Svar från Trutex
Hi Gillian
That's amazing to hear - thank you so much for your positive feedback. Quality is our top priority along with customer service so your comments are much appreciated.
Kind regards
Elizabeth
I had a query about an item also I…
I had a query about an item also I wanted to return an item the customer service I received was excellent
29 juli 2025
Svar från Trutex
Hi Lesley
Thank you so much for your 5 star feedback. We are very proud of our Customer Service Team and I will pass on your kind comments.
Many thanks
David
On point on all I’ve seen with products…
On point on all I’ve seen with products I’ve purchased from here
28 juli 2025
Svar från Trutex
Hi Tez
Thank you for your feedback and more importantly, your returned custom. Our customers are very important to us and we look forward to serving you again.
Kind regards
Elizabeth
Very easy to order skirt was good…
Very easy to order skirt was good quality unfortunately it was too big and slightly too long. I would definitely recommend
29 juli 2025
Svar från Trutex
Hi Teresa
Thank you for taking the time to leave us a wonderful review! We aim to provide an easy shopping experience, so I am pleased you found our site easy to navigate.
Although the skirt was too big we appreciate your comments on quality and your recommendation.
We appreciate it may be a little late this time, but if you need to order again we would recommend visiting the “Size Guide” area on our website to help - https://www.trutex.com/tips-and-tricks/size-guides.html
Kind regards
Elizabeth
Delivery was on time securely packaged…
Delivery was on time securely packaged and quality and fit if school skirts were excellent one very happy grandaughter
29 juli 2025
Svar från Trutex
Hi Shirley
So pleased you received your order promptly. Quality is our top priority so we appreciate your comments.
Great to know that your granddaughter is happy too.
Kind regards
Elizabeth
recived my order and one set of them…
recived my order and one set of them was a set of returns that was 2 diffrent sizes and had someones elses name in them
29 juli 2025
Svar från Trutex
Hi Elaine
Thank you for your feedback. We're really sorry to hear about your experience. This is certainly not the standard we aim for, and we completely understand your frustration.
Please reach out to our customer service team at td@trutex.com, and we’ll be happy to resolve this for you as quickly as possible.
We appreciate you bringing this to our attention and will investigate how this happened to ensure it doesn’t occur again.
Thanks again for your honesty, and we hope to make things right.
Kind regards
David
Svar från Trutex
Hi Timmy
That's great news! Thank you for letting us know and for taking the time to leave us 5 stars for quality and fit. Much appreciated.
Kind regards
Elizabeth
Svar från Trutex
Hi Diane
That's great to hear! Thank you for the lovely feedback.
Regards
David
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