I was happy to receive my order and it was great but I had to wait longer than originally expected and was not informed until I enquired as to why it hadn’t been delivered.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very happy with the product order for my daughter's new journey, starting secondary school. The skirts, I can honestly say, are of excellent quality. Little lady is a few months in now, and the sk... Se mer
Företaget har svarat
Trutex school uniforms are brilliant. In particular the school trousers can't be beaten. Even after a full school year, they looked great- no saggy knees or weird shiny patches after washing. We're on... Se mer
Företaget har svarat
So impressed with the customer service I received today. Emails and calls to follow through an enquiry. Fast and extremely helpful response. Very professional and frindy as well. Thank you, Lily. 👍
Företaget har svarat
Företagsinformation
Om Trutex
Skrivet av företaget
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Trutex
Skrivet av företaget
- Uniform they grow out of, not wear out
Kontaktuppgifter
Jubilee Mill, Taylor Street, BB7 1NL, Clitheroe, Storbritannien
- 01200 421206
- td@trutex.com
- trutex.com
4,4
Utmärkt
4 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great uniform from Trutex
I placed my order and arrived in 3 days. Good quality uniform and would order again. Great service. I would highly recommend Trutex for uniform
25 juli 2025
Svar från Trutex
Hi Sean
Thank you so much for your 5 star review. We're delighted to hear your order arrived quickly and that you're happy with the quality of our uniform and service. We really appreciate your support.
Kind regards
Elizabeth
Svar från Trutex
Thank you Lucy - great to hear this.
Regards
David
Svar från Trutex
Hi Bea
Delighted to hear you received your order quickly and you are so happy with the quality.
Your 5 star review is much appreciated.
Kind regards
David
Absolutely dreadful website
Absolutely dreadful website. I was hoping to order a school blazer for my son. I tried to create an account but I was asked to enter the school’s LEA code. I looked this up and was informed that schools do not typically give out their LEA codes so I was unable to create an account be a it wouldn’t let me proceed without this information. How anyone orders anything online from this site is a mystery to me. I tried BE Uniforms instead and ordered the required blazer in less than 2 minutes.
1 augusti 2025
Omdöme utan inbjudan
Svar från Trutex
Hi there
The LEA code is used to help identify the correct school and uniform range supplied by "Trutex Direct" and can be found at the bottom of the School Specific Uniform List provided to parents. If it was a school specific item and you haven't had a Trutex Price List and you have managed to purchase it from BE, I doubt that we would have been able to supply this for you as we do not have any cross-over schools with them. If it was a plain item, you wouldn’t have needed to create an account. If this is the case we’d really appreciate it if you could contact us at td@trutex.com to confirm the school name and if we need to correct anything on our side. Our TrustPilot record means a lot to us and as you can see from the many 5 star reviews, our website provides an easy shopping experience for parents who are in receipt of their school specific log-in and password, which takes them directly to their school's items.
Our Customer Service team is always happy to assist with account setup or placing an order should this be required for your child's school uniform - whether by phone, email, or live chat.
Kind regards
David
Good customer service . Good quality school wear
Easy to order . Received on time
Good quality school wear ..
11 juli 2025
Svar från Trutex
Hi Judith
Thank you so much for your kind words! We're delighted to hear that you found our customer service helpful and our school wear to be of great quality. It's great to know that your order process was smooth and everything arrived on time. We really appreciate your support and look forward to serving you again soon!
Kind regards
Elizabeth
The sizing is really inconsistent and…
The sizing is really inconsistent and can be quite confusing. If your child is even a bit bigger, I'd steer clear of the shirts since they're too long and the collar size only goes up to 14.5.
There’s no exchange service either, so unless you have a printer, you'll have to find a place to print the return label, which adds extra costs and hassle just to make a return. Plus, you’ll need to purchase the items again and wait for the refund to hit your bank, which is frustrating, especially after already spending over £100 on necessary school clothing. I really feel for parents who have more than one child and need to start back-to-school shopping from scratch.
The sizing and return policy need enhancement, especially the print-your-own label option, as few locations provide printing services. Additionally, returns labels should be included with the items as they were previously. Makes no sense to me 🤔
30 juli 2025
Omdöme utan inbjudan
Svar från Trutex
Hi Milli
We are disappointed to read your review this morning; it is unusual for us to receive feedback regarding our school shirt sizes being inconsistent. We do offer bigger than a 14.5” collar, so would be intrigued to see what school you are ordering for so we can investigate further.
Returns labels are no longer included as we have become paperless to avoid unnecessary waste in an effort to continue our commitment to reducing our environmental impact. We have introduced a print at store option on our returns site so you no longer have to print the label, however if you had contacted the team we would have talked you through this or sent one to you in the post if required.
If you could get in touch with us with your order number we will be able to check which shirt you purchased so we can investigate and pass the information on to our Product Development team as we continue to review and improve our range.
Should you wish to order from us in the future, we have created a series of videos and help by product type. You can visit the “Size Guide” area on our website at https://www.trutex.com/tips-and-tricks/size-guides.html
If there’s anything we can do to support you further, please don’t hesitate to get in touch with our customer service team at td@trutex.com
Kind regards
Elizabeth
Svar från Trutex
Hi Kate
Thanks for your feedback. We're pleased to hear that it's good fit and you received your order promptly.
Kind regards
Elizabeth
Svar från Trutex
Hi Colette
Thank you for the 5 stars. Great to hear your order arrived promptly and that you find our ordering system user-friendly.
Kind regards
Elizabeth
Smart, Durable, and Perfect Fit
We’ve been so impressed with the Trutex light blue school blouses for my 13-year-old daughter. The fit is perfect – tailored enough to look smart and feel comfortable without being too tight or restrictive. She loves the style, and it gives her the confidence to look neat and feel good throughout the school day.
What really stands out is the quality. These blouses are incredibly hard-wearing – they wash brilliantly, don’t lose their shape or colour, and still look crisp and smart even after a full term of daily wear. No loose threads, no fading, just reliable, great-looking schoolwear.
Highly recommend for anyone looking for a long-lasting, well-fitting blouse that keeps teenage girls looking sharp and feeling comfortable!
17 juli 2025
Svar från Trutex
Hi Carl
Thank you for your fantastic review and for sharing such detailed feedback. We’re delighted to hear that our school blouses have made a positive difference for your daughter both in terms of comfort and confidence.
It’s wonderful to know that the fit, style, and durability have met your expectations. We take great pride in producing high quality schoolwear that supports students throughout their day, and your comments truly affirm that commitment.
We’re grateful for your recommendation and look forward to continuing to provide reliable, well-fitting uniform options.
Kind regards
Elizabeth
Great customer service and uniform that lasts and lasts!
Trutex school uniforms are brilliant. In particular the school trousers can't be beaten. Even after a full school year, they looked great- no saggy knees or weird shiny patches after washing. We're only replacing them due to another growth spurt, which means he's grown out of them - otherwise we’d easily get another year out of them. Highly recommended.
24 juli 2025
Omdöme utan inbjudan
Svar från Trutex
Hi Ann Marie
Thank you for your wonderful review!
It’s especially rewarding to know that our trousers have stood the test of time and wear. We design our garments with durability and comfort in mind, so your feedback means a great deal to us.
We appreciate your recommendation and look forward to supporting your uniform needs in the future.
Kind regards
Elizabeth
Svar från Trutex
Hi Naomi
Thank you for taking the time to share your feedback. We are delighted to hear that you are pleased with the skirts and appreciate your kind words.
Kind regards
David
Svar från Trutex
Hi Suzanne
Thank you for taking the time to provide feedback. Your 5 stars are appreciated and we are delighted to hear you are happy with the service and sizing.
Kind regards
Elizabeth
Very size inclusive.
Their sizes are very inclusive and fit very well , shirts don't go yellowish nor does the skirt fade.
15 juli 2025
Svar från Trutex
Good Afternoon
Thank you so much for your positive feedback. We're delighted to hear that you appreciate our inclusive sizing and that the fit works well for you. It's also great to know our shirts and skirts are standing the test of time.
Thanks again for your support.
Kind regards
Elizabeth
Svar från Trutex
Hi Rosie
Thank you for taking the time to leave a review. We're thrilled to hear that you're happy with the quality of our clothing and that it washes well and lasts - that’s exactly what we aim for. We really appreciate your support.
Kind regards
Elizabeth
Svar från Trutex
Hi Emma
Thank you for your fantastic feedback! We're so pleased to hear you were happy with the quick delivery, excellent service, and the quality of our school trousers. We really appreciate your support and look forward to serving you again soon.
Kind regards
Elizabeth
Good service and fast
Very efficient. Good quality. And environmentally conscious. I will use it again.
8 juli 2025
Svar från Trutex
Hi Pilar
Thank you so much for your kind words! We're delighted to hear you found our service efficient, our products high quality, and our environmental efforts meaningful. Your support means a lot to us, and we look forward to welcoming you back again soon.
Kind regards
Elizabeth
Svar från Trutex
Hi Sharon
Thank you for your great feedback! We're so pleased to hear you’re happy with the quality of our school uniform. We work hard to ensure our products are both durable and comfortable for students, so it’s lovely to know it’s appreciated.
Regards
Elizabeth
Spot on trutex
Three orders from trutex ready for grand daughter’s new school uniform in September. Products spot on fit great and quality good. Delivery was amazing, so prompt. I will certainly use them again.
4 juli 2025
Svar från Trutex
Hi Susan
Thank you so much for your lovely review! We're thrilled to hear that your three orders for your granddaughter's school uniform were spot on — from the fit and quality to the speedy delivery. It means a lot to us that you took the time to share your experience, and we're delighted to know you'll be shopping with us again.
Wishing your granddaughter a fantastic start to the new school year!
Kind regards
The Trutex Team
Advertised as a premium v neck jumper…
Advertised as a premium v neck jumper and a sweatshirt came which is not allowed at the school it was ordered for.
2 juli 2025
Svar från Trutex
Hi Catherine
Further to your review, we have looked into your order and can confirm that the product purchased was listed on our website as a “Premium Unisex V-Neck Soft & Durable School Sweatshirt (1–16+ Years)”. This description also appears in your order confirmation.
We also haven’t received any direct contact from you about this issue but we’re always happy to help, so please don’t hesitate to reach out to our customer service team if you need support.
Additionally, the item ordered was from our plain uniform range, and no school-specific LEA code was provided. Because of this, we recommend checking with your school’s uniform policy before placing an order to ensure the items meet their requirements.
Again, we apologise for any confusion and are here to help if you’d like to discuss this further or arrange a return or exchange.
Kind regards
David
Love it so rapid and love trutex…
Love it so rapid and love trutex uniform great experience thank you everything was smooth and easy
16 juni 2025
Svar från Trutex
Hi Richi
Thank you so much for your lovely review! We're thrilled to hear that you had a smooth and easy experience and that you love the Trutex uniform. Your kind words mean a lot to us!
If there's anything we could do to earn that fifth star next time, we'd love to hear it - we're always looking to improve and make your experience even better.
Thanks again for your support!
Kind regards
David
Detta är Trustpilot
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