I was happy to receive my order and it was great but I had to wait longer than originally expected and was not informed until I enquired as to why it hadn’t been delivered.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very happy with the product order for my daughter's new journey, starting secondary school. The skirts, I can honestly say, are of excellent quality. Little lady is a few months in now, and the sk... Se mer
Företaget har svarat
Trutex school uniforms are brilliant. In particular the school trousers can't be beaten. Even after a full school year, they looked great- no saggy knees or weird shiny patches after washing. We're on... Se mer
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So impressed with the customer service I received today. Emails and calls to follow through an enquiry. Fast and extremely helpful response. Very professional and frindy as well. Thank you, Lily. 👍
Företaget har svarat
Företagsinformation
Om Trutex
Skrivet av företaget
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Trutex
Skrivet av företaget
- Uniform they grow out of, not wear out
Kontaktuppgifter
Jubilee Mill, Taylor Street, BB7 1NL, Clitheroe, Storbritannien
- 01200 421206
- td@trutex.com
- trutex.com
4,4
Utmärkt
4 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was happy to receive my order and it…
I was happy to receive my order and it was great but I had to wait longer than originally expected and was not informed until I enquired as to why it hadn’t been delivered.
2 april 2026
Svar från Trutex
Hi Fay
Thank you for taking the time to leave your feedback. We’re really pleased to hear that you were happy with your order and the quality of the item once it arrived.
We’re sorry that your delivery took longer than expected. Please accept our apologies for the inconvenience caused.
Regards
David
bad size, long delivery
took a long time to be delivered and the sidings weren’t clear so it was way too big
30 mars 2026
Svar från Trutex
Hi Eliza,
Thank you for taking the time to leave your review — we’re really sorry to hear that your experience didn’t meet expectations.
I’ve taken a look into the order linked to your review. This was placed on 29/03/26 at around 4pm, dispatched the following day (30/03/26) and delivered on the morning of 01/04/26. As this was received within 48 hours of ordering, I just wanted to double‑check whether your comments might relate to a different order number, as we’d like to make sure we’re looking into the right one for you.
Regarding sizing, I can see that you ordered our non‑iron blouses. We do include a detailed size guide with these, along with helpful tips and feedback from parents who generally find the garments fit true to size. The guide explains how best to measure and includes chest measurements in both inches and cm, as well as arm length and an age guide. However, we completely appreciate that sizing can feel different for everyone, so if there’s anything you feel could be improved upon, we’d genuinely welcome your feedback.
We didn’t hear from you about the sizing or delivery prior to your review, so please do feel free to get in touch with us at td@trutex.com. One of our friendly team members would be very happy to talk everything through with you and see how we can help.
Kind regards
Elizabeth
The blouses were very tight despite…
The blouses were very tight despite being chest 36. I have now bought Banner size 36 which is much more true to size.
Also I posted the blouses back but haven’t received a refund yet.
Thank you
13 april 2026
Svar från Trutex
Hi Vivienne
I can confirm that the returned blouses were only received by us this morning. Your refund has already been processed ahead of our maximum 14-day refund policy and should be in your account in the next day or so.
We’re sorry to hear that the blouses felt tighter than expected – if you do experience this again with a Trutex order in the future please do contact us immediately and we will be more than happy to rectify the issue and advise alternatives.
Please do contact our Customer Services if you have any further questions.
Kind regards
Sophie
Very well made and smart school clothes…
Very well made and smart school clothes - definitely a cut above the rest.
12 mars 2026
Svar från Trutex
Hi Diana
Your comments on quality mean a lot to us, and we really appreciate you taking the time to share your experience.
Kind regards
David
Quality item and good customer service
The item arrived quickly and was exactly as I had ordered. Good quality and an item I couldn't find elsewhere.
26 februari 2026
Svar från Trutex
Hi Andrea
Thank you for your positive review on quality, availability and customer service.
Kind regards
Sophie
Brilliant
Brilliant, helpful. I ordered the wrong colour but was replaced with the right colour brilliant service.
7 april 2026
Svar från Trutex
Hi Rachel
Thank you for saying so - I will pass on your comments to the team.
Kind regards
Sophie
The best quality school uniform ever!
The best quality school uniform ever!
Yes it’s a little more pricey than the supermarkets but the quality is outstanding, wears and washes so well.
30 mars 2026
Svar från Trutex
Hi Sonya
Thank you so much for your lovely review! We’re delighted to hear that you’re so happy with the quality of our school uniform.
We really appreciate your comments about durability and how well the uniform wears and washes. It’s great to know that while the initial cost may be slightly higher than supermarket options, the long‑lasting quality helps save money in the long run which is exactly what we aim for.
Thank you again for taking the time to share your feedback.
Kind regards
Elizabeth
Excellent customer service
So impressed with the customer service I received today. Emails and calls to follow through an enquiry. Fast and extremely helpful response. Very professional and frindy as well. Thank you, Lily. 👍
1 april 2026
Omdöme utan inbjudan
Svar från Trutex
Hi Paula
This is lovely to hear and I have passed your comments on to Lily who is a star.
Thank you.
Elizabeth
I ordered 6 short sleeve shirts and…
I ordered 6 short sleeve shirts and received 4 shorts sleeve and 2 long sleeve shirts, after 2 emails to try to correct the issue I have had no response. Very poor customer service.
9 mars 2026
Svar från Trutex
Hi Ian,
We are very disappointed to see that you have left two 1 star reviews regarding our customer service.
I have checked your account and can see that you emailed us on Saturday 14th March. Our Customer Service Team replied on Monday morning requesting images so that we could investigate the issue further. You then emailed again on 23rd March advising that you hadn’t received a reply, so we re sent the original response and replied to you straight away.
Could you please check your junk or spam folder in case our emails have been filtered there?
We are, however, pleased to hear that you are happy with the quality of the shirts, and we hope to resolve this matter for you as quickly as possible. I have asked a member of the team to contact you by telephone this morning.
Kind regards,
Elizabeth
Brilliant site lots of special offers
Brilliant site lots of special offers. Good selection of sizes. Lots of schools to select from. Have used several times. Know exactly which site to go to first thank you Trutex. Fast delivery.
7 november 2025
Svar från Trutex
Hi Janis
Many thanks for your wonderful review on all counts and for your continued support.
Much appreciated.
Elizabeth
Good quality, quick delivery
Clothes arrived quickly and the guidance on the website (large fit for girls shirts) made sure we got the correct size.
5 mars 2026
Svar från Trutex
Hi Martyn
Thanks for your feedback on the size guidance we offer on the website. Your support is much appreciated.
Kind regards
Victoria
As all purchases should be.
As all purchases should be. Easy.
Order arrived in great time, unfortunately one of the items didn't fit and I had to return but it was refunded as soon as it was received. No complaints whatsoever.
3 mars 2026
Svar från Trutex
Hi
Thanks for the feedback - our order system is very straightforward - so we're delighted to hear that you approve.
Thanks too for the positive comments customer service.
Kind regards
David
Far too long!
Unfortunately the shirts were far too long, they fitted my 14 year old daughter like a dress! They dont offer exchange bit return process was straightforward.
16 februari 2026
Svar från Trutex
Hi Frances
I have responded to your feedback under the product review you left with regards to advice on fit, and I am pleased to hear that you found the return process straightforward.
Kind regards,
Elizabeth
Great overall product & service
Quick delivery. Loved that a lot of the packaging was recyclable and not plastic. Have tried lots of white school shirts for my son but these are the only ones where he loves the fit. They wash and iron lovely.
2 mars 2026
Svar från Trutex
Hi Justine
Thank you so much for your wonderful review! We’re delighted to hear that you were pleased with our service and quick delivery. It’s great to know you appreciated the recyclable packaging - we’re always working to reduce plastic where we can.
We’re especially happy that your son loves the fit of his school shirts and that they wash and iron so well. That’s exactly the kind of feedback we love to hear!
If you ever need anything else, we’re always here to help.
Kind regards
David
Good customer service
Good website, prompt delivery and great customer service. The courier lost my return, but Trutex got it sorted.
4 februari 2026
Svar från Trutex
Hi
Thank you for taking the time to leave us a wonderful review! We aim to provide an easy shopping experience, so I am pleased you found our site easy to navigate and Customer Services were able to assist with the return.
Kind Regards
Svar från Trutex
Hi
Thanks for the feedback - our order system is very straightforward - glad you approve.
Thanks too for the positive comments on value and payment.
Kind regards
David
Great fit great materials
Have been looking for good fitting school trousers and have at last found the best around
2 februari 2026
Svar från Trutex
Hi Mary
Super feedback - thanks for letting us know you're happy with the fit and quality.
Kind regards
Elizabeth
One Happy Granddaughter
Ordered a skirt for my Granddaughter for school, found the same one on Trutex website cheaper than the company the school uses for the regulated uniform, fast dispatch and one happy Granddaughter
Recommend Trutex for cost customer service and dispatch.
2 februari 2026
Svar från Trutex
Hi Linda
It’s great to know you found just what you needed on the Trutex website at a better price, and we’re pleased our fast dispatch helped make the experience even smoother.
Thank you for recommending Trutex for value, customer service, and quick delivery.
Kind regards
David
Svar från Trutex
Hi Catherine
Your kind comments on quality and service are much appreciated.
Kind regards
Victoria
You Made every thing easy and the…
You Made every thing easy and the quality of the garments is brilliant thank you
12 februari 2026
Svar från Trutex
Hi Samantha
Delighted to hear you found our ordering system straightforward and that you find the quality of our schoolwear brilliant. Your 5 stars are very much appreciated.
Kind regards
David
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