I was happy to receive my order and it was great but I had to wait longer than originally expected and was not informed until I enquired as to why it hadn’t been delivered.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very happy with the product order for my daughter's new journey, starting secondary school. The skirts, I can honestly say, are of excellent quality. Little lady is a few months in now, and the sk... Se mer
Företaget har svarat
Trutex school uniforms are brilliant. In particular the school trousers can't be beaten. Even after a full school year, they looked great- no saggy knees or weird shiny patches after washing. We're on... Se mer
Företaget har svarat
So impressed with the customer service I received today. Emails and calls to follow through an enquiry. Fast and extremely helpful response. Very professional and frindy as well. Thank you, Lily. 👍
Företaget har svarat
Företagsinformation
Om Trutex
Skrivet av företaget
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Trutex
Skrivet av företaget
- Uniform they grow out of, not wear out
Kontaktuppgifter
Jubilee Mill, Taylor Street, BB7 1NL, Clitheroe, Storbritannien
- 01200 421206
- td@trutex.com
- trutex.com
4,4
Utmärkt
4 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really fast delivery
Really fast delivery. Excellent quality and some stretch which is really good for school. Just bought a larger size for my growing daughter
10 februari 2026
Svar från Trutex
Hi Kath
Great to hear your order arrived quickly and that you’re pleased with the quality and comfort of the uniform. It’s great to know the stretch is working well for your daughter and we hope the new size serves her just as well as she grows.
Kind regards
Elizabeth
Svar från Trutex
Hi Junny
This is great to hear, thank you for your review.
Kind regards
Victoria
Brilliant quality
Very happy with the product order for my daughter's new journey, starting secondary school. The skirts, I can honestly say, are of excellent quality.
Little lady is a few months in now, and the skirts have certainly been put through their paces. The pleats are still holding up after numerous washes, and the colour hasn't yet begun to fade whatsoever.
I would be happy to recommend this company for any parent who needs good quality school uniform, which won't require you to buy new items and sooner than you need or like to!
23 juli 2025
Svar från Trutex
Hello again Sharntel
We’re delighted to hear that your daughter’s new school journey has started off well and that the skirts have been a great choice. It’s fantastic to know that the quality has lived up to your expectations.
We’re really pleased the skirts have stood up to day‑to‑day wear and that you feel confident recommending us to other parents looking for durable, reliable school uniform. That means a lot to us.
Kind regards
David
Svar från Trutex
Hi
Thank you for the 5 stars on quality and delivery.
Kind regards
Elizabeth
Svar från Trutex
Hi Lisa
Thank you for your kind review on quality and service.
Kind regards
Elizabeth
Girls School Shirts
I have to buy revere shirts from here as they do larger teenager sizes, however the quality the shirts are terrible, they go manky yellow even when you follow the washing instructions, The ordering service and delivery were excellent and they take Klarna which is a bonus for us secondary school buyers!
14 augusti 2025
Omdöme utan inbjudan
Svar från Trutex
Hi there
Thank you for taking the time to leave your feedback. We're really pleased to hear that you were happy with our ordering service, delivery and Klarna option, but we’re very sorry to hear about the issues you’ve experienced with the quality of the revere shirts. We’d really like to look into this for you - could you please share your order number with us so we can investigate as quickly as possible? Please email td@trutex.com.
We look forward to hearing from you.
Kind regards
Victoria
Outstanding customer service
Great trousers, fit well. Customer service was outstanding as I had a faulty product and was rectified and a replacement item was sent out straight away
29 januari 2026
Svar från Trutex
Hi Michelle
Thank you so much for your wonderful review!
We’re really pleased to hear that you love the fit of the trousers and that our customer service team could quickly resolve the issue with your faulty item. We always aim to put things right as swiftly as possible, so it’s great to know the replacement reached you without delay.
Kind regards
Elizabeth
Eco-friendlier packaging
Items were promptly delivered. I like the new more environmentally friendly brown paper packaging!
28 januari 2026
Svar från Trutex
Hi Peter
Thank you so much for taking the time to leave us a review. We’re really pleased to hear about your positive experience.
We’re especially proud that you noticed our environmentally friendly packaging. Sustainability is a big focus for us, and we’re continually working to reduce waste, use recyclable materials, and make choices that are kinder to the planet - so it means a lot when customers appreciate these efforts.
Thanks again for your support!
Kind regards
David
Svar från Trutex
Hi Joanne
Thank you for taking the time to leave us a wonderful review! We aim to provide an easy shopping experience, so I am pleased you found our site easy to navigate.
Kind Regards
Elizabeth
Great fleece
Great fleece, well packed, delivered on time and in perfect condition, good value.
26 januari 2026
Svar från Trutex
Hi Gary
This is great feedback! Thanks for taking the time to let us know your thoughts on the fleece and the service you received.
Kind regards.
Elizabeth
Svar från Trutex
Hi Ann
Great to hear you are happy with the quality and service. Please feel free to let us know how we could have achieved 5 stars - your feedback helps us greatly.
Thanks again for taking the time to leave a review.
Kind regards
Victoria
Girls trousers in a variety of sizes
Finally, trousers long enough for my long legged 13 year old. Thank you! I no longer have to put her in shapeless elasticated wasted trousers with the waist pulled in just to get her trousers the right length.
23 januari 2026
Svar från Trutex
Hi Robert
Thank you so much for your lovely review! We’re delighted to hear that you finally found trousers long enough for your daughter.
It means a lot to us to know our sizing is helping children feel comfortable and confident.
Kind regards
David
Poor quality grey shorts
Poor quality grey shorts. Really stiff round the top. We managed to undo these to see what material they had used ! It may as well have been
Concrete. Really disappointed and won’t be shopping with trusted again.
Back to Asda grey shorts ! Which are hands down much better quality and less than a quarter of the price!
21 februari 2025
Omdöme utan inbjudan
Svar från Trutex
Hi Bhavika
We’re very sorry to hear about your experience with the shorts, and we genuinely appreciate you taking the time to share this feedback. The stiffness you’ve described is not typical of our schoolwear and certainly isn’t the quality or comfort we aim to deliver. The fabric does soften after washing, if you would like to give this a try.
I can see from your account that the shorts were purchased 12 months ago, so unfortunately we are unable to process a refund on this occasion. I am pleased to say however, that all reviews for the shorts received during this time have been positive, so if you do want to give us another chance in the future, please do not hesitate to contact our customer service team for guidance.
We’d really appreciate the opportunity to restore your confidence in the quality of our uniform.
Kind regards
Elizabeth
Fast delivery and great quality…
Fast delivery and great quality clothing, fantastic service.
5 januari 2026
Svar från Trutex
Hi Pat
Thanks so much for your kind review on delivery, quality and service. Your supportive comments are appreciated.
Kind regards
Elizabeth
Svar från Trutex
Hi Joanne
This is great to hear, on all three counts. Thanks for taking the time to share.
Kind regards
Elizabeth
Svar från Trutex
Hi Laura
That's very kind of you - great to to hear we continue to deliver an efficient service.
Thank you for taking the time to provide feedback.
Kind regards
Victoria
Excellent service
Got trousers in sale for my granddaughter perfect fit lovely material
7 januari 2026
Svar från Trutex
Hi Donna,
Thank you so much for your lovely review! We’re delighted to hear the trousers were a perfect fit for your granddaughter and that you were pleased with the quality.
We really appreciate you taking the time to share your experience and hope to see you again soon!
Kind regards
Elizabeth
Quality as usual
8 januari 2026
Svar från Trutex
Hi Bridget
Thank you so much for your continued custom and feedback.
Much appreciated.
David
Svar från Trutex
Hi Helen
Thank you so much for lovely review. Delighted to hear that it's a good fit and you are happy with the wash and dry quality.
Many thanks
Elizabeth
When I placed the order it stated 2-3…
When I placed the order it stated 2-3 days but took a lot longer. I would have purchased from somewhere else if I knew this as I was waiting on the skirts for my daughters
5 januari 2026
Svar från Trutex
Hi Chris,
Thank you for sharing your feedback. I’ve looked into your order and can see it was placed on 2nd January, during our festive closure period (as noted on our website). Once we reopened on 5th January, your order was dispatched promptly, and with the standard 2–3 working day delivery option, it was delivered on 7th January, which is within the expected timeframe.
I also checked your account and didn’t find any contact from you regarding this order. If you ever need assistance in the future, please don’t hesitate to reach out via email, phone, or our Live Chat—we’re always happy to help.
We’re sorry for any inconvenience caused and hope you’re pleased with the quality and value of your schoolwear items.
If you have any questions or need further support, please feel free to get in touch.
Kind regards,
David
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