I was happy to receive my order and it was great but I had to wait longer than originally expected and was not informed until I enquired as to why it hadn’t been delivered.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very happy with the product order for my daughter's new journey, starting secondary school. The skirts, I can honestly say, are of excellent quality. Little lady is a few months in now, and the sk... Se mer
Företaget har svarat
Trutex school uniforms are brilliant. In particular the school trousers can't be beaten. Even after a full school year, they looked great- no saggy knees or weird shiny patches after washing. We're on... Se mer
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So impressed with the customer service I received today. Emails and calls to follow through an enquiry. Fast and extremely helpful response. Very professional and frindy as well. Thank you, Lily. 👍
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Företagsinformation
Om Trutex
Skrivet av företaget
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Trutex
Skrivet av företaget
- Uniform they grow out of, not wear out
Kontaktuppgifter
Jubilee Mill, Taylor Street, BB7 1NL, Clitheroe, Storbritannien
- 01200 421206
- td@trutex.com
- trutex.com
4,4
Utmärkt
4 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Too small in the groin
9 december 2025
Svar från Trutex
Hi Jayne
Sorry to hear this. Please reach out to our Customer Services Team at td@trutex.com with more information as we would like to investigate.
We will be waiting to assist.
Kind regards
Elizabeth
Standard
Expensive but mandatory for my daughter’s school. Quality is standard - no complaints.
17 mars 2025
Svar från Trutex
Hi Charlotte
We understand that school-specific items can feel more expensive, especially when they’re mandatory. We work closely with schools to ensure the garments meet their requirements for quality, consistency, and longevity, and we’re glad to hear the quality has met your expectations with no complaints.
If you ever need support with sizing, care guidance, or anything else, our team is always here to help.
Thank you for taking the time to leave a review.
Kind regards
David
These tights are not great
These tights are not great. I ordered size 5-6 and they came 5-7. Very narrow and not sure how they would fit a 7 year old. They only just fitted my just 5 year.
My daughter wore I pair fell over and a hole appeared straight away. Then next pair the first time she wore them a wore appeared in the bottom. I'm not talking a little hole the whole bottom was out. A little of the waste band was still in tac so the stayed up but the whole bottom was out. I've never seen anything like it.
2 december 2025
Svar från Trutex
Hi Samantha
Sorry to hear about your experience with the tights. We understand how frustrating this must have been, especially when the product didn’t match the size ordered and became damaged so quickly. We will look into the issue immediately. In the meantime please contact our customer services team for a full refund.
Kind regards
David
Good quality product easy to order and…
Good quality product easy to order and arrived so quickly
15 december 2025
Svar från Trutex
Hi Vanessa
Thank you for your great feedback!
We're delighted to hear that you found our products good quality, easy to order, and that your delivery arrived so quickly. Providing a smooth and reliable experience is really important to us, so it’s lovely to know we hit the mark.
Regards
David
Highly recommend
I’ve bought a few items of boys school uniform from Trutex in the last 6 months. The items are of a high quality and reasonable price. The orders are delivered very quickly. I returned one item ( bought for choice) and it was refunded quickly. I would highly recommend.
28 november 2025
Svar från Trutex
Hi Karin
Thank you so much for your lovely review!
We're delighted to hear that you’ve been happy with the quality and value of our boys’ school uniform items over the past few months. It’s great to know your orders arrived quickly and that your return and refund were processed smoothly - that’s exactly the experience we aim to provide.
We really appreciate your recommendation and your continued trust in Trutex.
Regards
Victoria
Svar från Trutex
Hi Victoria
We are proud of the quality of our schoolwear so thank you for taking the time to say so.
Regards
David
Best school trousers.
27 november 2025
Svar från Trutex
Hi Ron
Delighted to hear you're happy with the trousers. Thanks for taking the time to leave positive feedback.
Kind regards
Elizabeth
The quiltey of the sweatshirt Polo…
The quiltey of the sweatshirt Polo shirts and the school blazer I bought from trutex is excellent 10/10 I will be ordering more sweatshirts again if I need more I definitely recommend to anyone who needs good quality school uniform
24 november 2025
Svar från Trutex
Hi Wayne
Thank you for sharing your feedback on quality.
Your support is much appreciated.
Kind regards
Elizabeth
Great quality school trousers and order…
Great quality school trousers and order received in a good time.
17 september 2025
Svar från Trutex
Hi Sarahlou
Thanks for the great feedback on quality and service.
Kind regards
Elizabeth
Svar från Trutex
Hi Valerie
Very kind of you to say so - thank you for leaving lovely feedback on service and quality.
Regards
David
Svar från Trutex
Hi Victoria
Super! Thanks for leaving us great feedback.
Kind regards
David
Svar från Trutex
Hi Peter
Thanks for the positive feedback on service and quality.
Kind regards
David
Good quality shirts amd excellent…
Good quality shirts amd excellent customer service.
10 november 2025
Svar från Trutex
Hi Soha
It's always great to hear feedback on quality and efficient customer service. Thank you.
Regards
Catherine
Svar från Trutex
Hi Kandasamy
Thank you for your positive comments on delivery.
Kind regards
David
Svar från Trutex
Hi Tibor
Great to hear you had a fast response and you were happy with the service and quality.
Kind regards
Victoria
Svar från Trutex
Hi Yvonne
Many thanks for your review on the the shirts. Delighted to hear they fit well and you were happy with the price and service.
Kind regards
Elizabeth
Always been a good service over the…
Always been a good service over the years for uniform of excellent quality. Prefer Trutex to any other uniform supplier. The products have stood up to a lot of misuse by a teenager that doesn't pay the bills.
It would have been a 5 star review if they had more stock availability in the trousers for the taller sixth former. (6ft).
29 juli 2025
Svar från Trutex
Hi Andrea
Many thanks for your returned custom and loyalty.
We’re delighted to hear that you’ve had a consistently positive experience with Trutex over the years and that our uniforms have stood the test of time (and a teenager’s adventures!). Quality and durability are at the heart of what we do, so it’s great to know this makes a real difference for you.
I will pass on your comments regarding the stock availability so we can continue monitor this in more detail - thank you for the constructive feedback.
Many thanks.
David
Order was as described fit well and was…
Order was as described fit well and was delivered promptly next day
20 november 2025
Svar från Trutex
Hi Demi
This is great to hear - thank you for taking the time to provide positive comments on fit and delivery service.
We appreciate it.
David
Fast reliable service for an excellent standard of product
Fast reliable service, returned some because they were too long and that service was prompt and easy to complete too. Product is good quality and washes nice too. Would recommend and reorder again.
17 november 2025
Svar från Trutex
Hi Claire
Thanks for the 5 star review on quality and service. Good to know that the returns process was straightforward.
We look forward to hearing from you again.
Kind regards
David
Good quality school clothes which lasts…
Good quality school clothes which lasts long. Color doesn’t wash out.
I always order school trousers for my daughter and I like the design. Fits well and looks good.
25 september 2025
Svar från Trutex
Hi Zanda
Trutex are very proud of the quality and durability of all of our schoolwear, and we are grateful to you for taking the time to provide positive feedback.
Delighted to hear they are a great fit.
Kind regards
David
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