I was happy to receive my order and it was great but I had to wait longer than originally expected and was not informed until I enquired as to why it hadn’t been delivered.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very happy with the product order for my daughter's new journey, starting secondary school. The skirts, I can honestly say, are of excellent quality. Little lady is a few months in now, and the sk... Se mer
Företaget har svarat
Trutex school uniforms are brilliant. In particular the school trousers can't be beaten. Even after a full school year, they looked great- no saggy knees or weird shiny patches after washing. We're on... Se mer
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So impressed with the customer service I received today. Emails and calls to follow through an enquiry. Fast and extremely helpful response. Very professional and frindy as well. Thank you, Lily. 👍
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Företagsinformation
Om Trutex
Skrivet av företaget
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Trutex
Skrivet av företaget
- Uniform they grow out of, not wear out
Kontaktuppgifter
Jubilee Mill, Taylor Street, BB7 1NL, Clitheroe, Storbritannien
- 01200 421206
- td@trutex.com
- trutex.com
4,4
Utmärkt
4 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Trutex School Clothes
The school clothes feel like really nice quality material & they fit great too. Clothes were well packed & arrived quickly. 5⭐️ service greatly appreciated. Many thanks.
30 juli 2025
Svar från Trutex
Hi Tara
Thank you so much for your wonderful 5 star review on all our schoolwear - on both quality and service. Delighted to hear you are pleased on all aspects of your orders.
Kind regards
Elizabeth
So helpful having measurements rather…
So helpful having measurements rather than sizes, material is second to none, very happy with the skirts
30 juli 2025
Svar från Trutex
Hi Danielle
We're really glad to hear that our size guides and measurements made ordering easier for you. It’s fantastic to hear you're happy with the material and the skirts. We truly appreciate your support and hope to see you again soon!
Kind regards
Dawn
Perfect fit
Shirts fitted perfectly. I was worried ordering chest sizes as my daughter no longer fits standard M&S sizes. Shirts look great on! Order was delivered earlier than predicted - would definitely use Trutex again.
12 augusti 2025
Svar från Trutex
Hi Barbara
Thank you for your 5 star review! We're thrilled to hear the shirts were a perfect fit for your daughter, especially when finding the right size can be tricky. It's great to know they look good and that your order arrived even earlier than expected. We really appreciate your support and look forward to welcoming you back to Trutex again soon!
Kind regards
Dawn
Good trousers & good service
Unfortunately the trousers weren't a good fit for my daughter (she does struggle with things being tight on the bum when ok on waist) but they were nice trousers and good for the price, and the returns process was very straightforward.
12 augusti 2025
Svar från Trutex
Hi Madge
We're sorry to hear that the fit wasn’t quite right for your daughter, but we’re really pleased you found the trousers to be good quality and value. It’s great to know the returns process was straightforward - we always aim to make that as easy as possible. If you are ever ordering again we would recommend visiting the “Size Guide” area on our website to help - https://www.trutex.com/tips-and-tricks/size-guides.html
If you need any more assistance, please do give us a call or email us at td@trutex.com
Kind regards
Elizabeth
Highly recommend
Very quick delivery. The slim fit blouses are perfect for my slender teen.
11 augusti 2025
Svar från Trutex
Hi Cheryl
That's great to hear. We're delighted to hear the delivery was quick and that the slim fit blouses are a great match for your teen. It’s always great to know our products are helping customers find the right fit.
Thanks again for your support.
Kind regards.
Daniel
Svar från Trutex
Hi Julie
Thank you for your kind feedback! We're so pleased to hear your order was delivered on time and that the school trousers were just right. We really appreciate you taking the time to share your experience and hope to welcome you back again soon!
Kind regards
Deborah
Quality material.
I bought 2 pairs of the navy shorts, age 4, for my Grandson starting school. Great quality material, look very smart and a perfect fit.
Only downside was I paid for next day delivery. They came the day after they should have arrived.
8 augusti 2025
Svar från Trutex
Hi Fiona,
Thank you so much for your kind feedback on the quality and fit — we’re really pleased to hear that!
Regarding delivery, your order was despatched the same day it was placed, and was sent out on a next-day service. Once the parcel leaves us, it’s in the hands of the courier, and while we aim for next-day delivery, occasional delays can happen outside our control. We just wanted to reassure you that we did everything on our end to get it to you as quickly as possible.
Thanks again for your support, and please don’t hesitate to reach out if you need anything further.
Kind regards
David
The polo t shirts are great quality and…
The polo t shirts are great quality and the skirt was true to size
28 juli 2025
Svar från Trutex
Hi Kerri
Excellent news! We're really pleased to hear that the polo shirts met your expectations in quality and that the skirt was a perfect fit. It’s great to know our products are working well for you and we appreciate your support!
Kind regards
Deborah
Fast delivery
Fast delivery, products great quality returns looked easy- didn't need to use it on their occasion.
11 augusti 2025
Svar från Trutex
Hi Clare
We're really glad to hear your order arrived quickly and that you're happy with the quality of the products. It's also great to know our returns process felt straightforward — even if you didn’t need it this time! We hope to see you again soon.
Kind regards
Fiona
Low quality overpriced t-shirts and…
Low quality overpriced t-shirts and jumpers.
I had to send few reminders for money refund of returned items.
Also, i find these two pack shirts very incovinient. I wanted to order one shirt and they told me it's not possible.
9 juni 2025
Omdöme utan inbjudan
Svar från Trutex
Hi Dijana
Thank you for your feedback - we're sorry to hear about your experience. We aim to provide high-quality products and a smooth returns process, so it’s disappointing to learn we may have fallen short.
Could I please check with you that your order was from Trutex Direct UK, as I can see you are based in Croatia and we would therefore not be the supplier for your order.
We’d really like to look into this further and help resolve any outstanding issues. I can also see that the source of your review is an organic one; we would therefore be grateful if you could share your order number and contact details with our customer service team at TD@trutex.com to confirm that your order is actually from Trutex Direct and not another supplier. We’ve checked our records and haven’t been able to locate any communication regarding your order or a refund, so any additional details would be very helpful. We would also like to investigate the garments that you mention being low quality as this is an unusual response, if the order was indeed from ourselves.
Your feedback is important to us, and we appreciate you taking the time to share it.
We look forward to hearing from you as soon as possible.
Kind regards
Victoria
Easy to order and arrived in good time.
28 juli 2025
Svar från Trutex
Hi Sophie
Thank you for your feedback! We're so pleased to hear that you found the ordering process easy and that your items arrived on time. We really appreciate you taking the time to share your experience!
Kind regards
Rebecca
Great school trousers for girls and…
Great school trousers for girls and great quality I would highly recommend
9 augusti 2025
Svar från Trutex
Hi Julie
Thank you so much for your lovely review! We're thrilled to hear you're happy with the quality of our girls' school trousers. Your recommendation means a lot to us, and we're so pleased they've met your expectations!
Kind regards
Rebecca
Quality of clothes perfect size quality fabric.
Quality of clothes. Fast delivery. Price.
8 augusti 2025
Svar från Trutex
Hi Mrs. Rodger
Thank you for taking the time to leave 5 stars for quality, delivery and price.
Much appreciated.
Rebecca
Good Quality
I’ve bought Trutex school shirts for years now. Delivery was quick, as always. The shirts are good quality, and aren’t as see through as other brands. They wash really well and are non iron too.
7 augusti 2025
Svar från Trutex
Hi Cath
Thank you so much for your continued support and kind words! We're delighted to hear that our school shirts consistently meet your expectations - from the quick delivery to the quality and easy-care features. It's great to know they stand out from other brands and make life a little easier with their non-iron finish. We truly appreciate your loyalty and look forward to serving you again soon!
Kind regards
Rebecca
Trying to return my order with no reply…
Trying to return my order with no reply from anyone, took ages for delivery and the colour eas completely darker than wat was on the site. Jade Green came as emerald green
8 augusti 2025
Svar från Trutex
Hi Samantha
We’ve looked into your order and can confirm it was placed on 6th August, dispatched on the 7th, and delivered by DPD on the 11th — within the expected timeframe for Northern Ireland, including the weekend. Regarding the colour, we’re sorry it didn’t meet your expectations. Colour perception can vary slightly depending on screen settings, but we’ll review the listing to ensure it’s as clear as possible.
We’ve also checked our records and haven’t received any emails or live chats from you. If you’re still looking to return your order, please contact our customer service team at td@trutex.com, and we’ll be happy to help.
Kind regards
Rebecca
Excellent customer service
I made a mistake as to size when ordering. I messaged asking to cancel and replace by another size. All done, swiftly and pleasantly.
Trousers delivered promptly.
Fantastic quality.
8 augusti 2025
Svar från Trutex
Hi Jean,
Thank you so much for your kind review! We're really glad we could quickly sort out the sizing issue for you and it’s wonderful to hear that your trousers arrived promptly and met your expectations for quality.
We’re proud of the service and products we offer, and it’s lovely to know they’ve made a positive impression. If you ever need anything else, we’re always here to help.
Thanks again for choosing Trutex!
Kind regards
Joyce
Easy to use the website
Easy to use the website, very quick delivery and easy returns process for the items I didn’t require. Girls’ trousers fit beautifully and are well made, sizing was spot on. I won’t shop anywhere else for uniform from now on.
7 augusti 2025
Svar från Trutex
Hi Alison
Thank you so much for your lovely review! We aim to provide an easy shopping experience.
It’s great to know the girls’ trousers fit beautifully and met your expectations for quality and sizing.
Your kind words mean a lot to us, and we're honoured to be your go-to for school uniform. If you ever need anything, we're always here to help.
Thanks again for choosing Trutex!
Kind regards
Jennifer
Not a great experience with returns
Doesn’t give lengths of skirts. I have applied to return an item & was told they would send a returns label via email. Still waiting 3 days later. Closest return shop is 20 miles away
7 augusti 2025
Svar från Trutex
Hi Julie
We do include skirt lengths on our product listings; this is detailed on the Size Guide link attached to all products listed per item online.
Regarding your return, we have indeed sent the returns label - please give this a day or so to arrive and in the meantime we will investigate the delay. You can also generate your own returns label at the store without waiting for one in the mail. To request a returns label or QR code to generate a label at a DPD drop off shop, login to https://trutex.gfs-returns.com. You will need your order number (starting 1000...) and postcode. Alternatively you can wait for the returns label to arrive.
We appreciate your comment about the distance to the nearest drop-off point and we are actively working with our partners to improve accessibility for all our customers.
If you would like to contact Customer Services regarding an exchange or refund please email td@trutex.com and we will be happy to help.
If you haven't received the returns label in the next day or so please let us know and we will send a replacement.
Kind regards
Thomas
I was reluctant to pay a little more…
I was reluctant to pay a little more than average for a school skirt, but the quality, fit, and design is so worth it. True to size and delivery within 48hrs!
7 augusti 2025
Svar från Trutex
Hi Mrs. Richardson
Thank you so much for your lovely review!
We completely understand the hesitation when it comes to spending a little more, so we're thrilled to hear that you found the quality, fit, and design worth it. It's great to know the sizing was spot on and that your order arrived quickly - our team works hard to make sure everything runs smoothly. Thanks again for your support!
Kind regards
Lydia
Svar från Trutex
Hi Theresa
Thank you for taking the time to leave us a wonderful review! We aim to provide an easy shopping experience, so I am pleased you found our site easy to navigate and that you are pleased with the quality.
Kind Regards
Tom
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