I was happy to receive my order and it was great but I had to wait longer than originally expected and was not informed until I enquired as to why it hadn’t been delivered.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very happy with the product order for my daughter's new journey, starting secondary school. The skirts, I can honestly say, are of excellent quality. Little lady is a few months in now, and the sk... Se mer
Företaget har svarat
Trutex school uniforms are brilliant. In particular the school trousers can't be beaten. Even after a full school year, they looked great- no saggy knees or weird shiny patches after washing. We're on... Se mer
Företaget har svarat
So impressed with the customer service I received today. Emails and calls to follow through an enquiry. Fast and extremely helpful response. Very professional and frindy as well. Thank you, Lily. 👍
Företaget har svarat
Företagsinformation
Om Trutex
Skrivet av företaget
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Trutex
Skrivet av företaget
- Uniform they grow out of, not wear out
Kontaktuppgifter
Jubilee Mill, Taylor Street, BB7 1NL, Clitheroe, Storbritannien
- 01200 421206
- td@trutex.com
- trutex.com
4,4
Utmärkt
4 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Slow delivery
I ordered school trousers in July and never received them till the 30th of September. Unfortunately when i did recieve them they were far too small so I have sent them back and hope my refund is speedier than delivery.
2 oktober 2025
Svar från Trutex
Hi Allison,
Thank you for your review. We're genuinely sorry to hear about your experience and appreciate you bringing this to our attention.
I’ve looked into your order and can confirm that the school trousers were ordered in mid-August. When the delivery date was updated to September, an email was sent to notify you of the change. That said, we completely understand how frustrating the delay must have been, especially when the item didn’t fit when it did arrive. Please accept our sincere apologies for the inconvenience caused.
To help resolve this quickly, we’ve requested a manual refund to ensure it’s processed as swiftly as possible. You should see the funds returned to your account within the next few days.
If you have any questions or would like an update, please don’t hesitate to reach out to our customer service team at td@trutex.com.
Thank you again for your patience, and we hope to provide a much smoother experience in the future.
Kind regards
Elizabeth
Fabulous service
Ordered school trousers for my granddaughter. Trousers are a lovely fit, comfortable and good quality although I wouldn’t expect anything less from Trutex 🙂
The site was easy to navigate and delivery was quick. All in all a great experience
29 september 2025
Svar från Trutex
Hi Michelle
Delighted to hear this and that you and your granddaughter are happy with the fit and quality.
Your continued support is appreciated.
Kind regards
Elizabeth
Svar från Trutex
Hi Janny
Thanks so much for your positive feedback - great to hear on all three counts!!
Kind regards
Elizabeth
The clothes aren’t very good quality…
The clothes aren’t very good quality and there were permanent marks on the white polo shirts which we can’t remove. Also; the sizing is off even though I gave exact measurements. They still didn’t fit my son. Won’t be buying again but a huge fuss to return when you have kids.
29 september 2025
Svar från Trutex
Hi Rebecca
We’re concerned to hear about the marks on the polo shirts and would like to investigate your order further. I can see from your account, that we have not had any communication from you making us aware of this.
Could you please send photos with your order reference to td@trutex.com as soon as possible and we will replace these shirts - please visit our size guide page at https://www.trutex.com/tips-and-tricks/size-guides.html and send the details along with the photos to the above email address.
We would like to rectify this for you as smoothly as possible.
Kind regards
Elizabeth
Svar från Trutex
Hello again Gifty
Thank you so much for your positive feedback.
Kind regards
Elizabeth
Good quality clothing
Good quality clothing - not baggy and 'one-size-fits-all' as some school clothing shops can be. Daughter is very happy indeed. Prompt delivery service too. Definitely recommended!
25 september 2025
Svar från Trutex
Hi David
We’re delighted to hear that your daughter is happy with her uniform and that the fit and quality met your expectations. It’s great to know our prompt delivery service helped make things even smoother for you. We really appreciate your recommendation.
Kind regards
Elizabeth
I'm really picky when it comes to…
I'm really picky when it comes to uniforms and pride myself in making sure my daughter goes to school looking respectable.
I have used Trutex quite a few times over the years and decided to use them again this year, they just offer something a little extra. She has polo shirts, PE tops and we had her airtex style shirts for PE from here too and I have to admit I am still blown away by the quality. The thickness of the tops is greet especially walking into autumn / winter and they are the only brand of school clothing they doesn't go out of shape in the wash, when I'm ironing her tops I've noticed they the seam lines are completely spot on each and every time and it's into October now so we've had a good 4 weeks worth of wearing so far.
With my whites I do use non bio and fine they they have so far stayed incredibly white which is perfect and exactly what I need!! I tend to rub a bit of bleach on white tops if they get any pen / dirty marks that are stubborn and do not come out in the first wash.
Overall the quality and customer service are fabulous and in my daughter's Opinion ( the comfort) is second to none and she skips into school every morning very happy with what she is wearing and it's comfort!
2 oktober 2025
Omdöme utan inbjudan
Svar från Trutex
Hi Charlotte
Thank you so much for your detailed, positive feedback and for your returned custom. We’re delighted to hear that our quality and comfort continue to impress. From the durability of our polo shirts to the crisp seams and lasting whiteness, we’re proud to be part of your school routine.
Thanks again for your support.
Kind regards
Amanda
Top service
High quality clothing at reasonable pricing. Fabulous customer service who answered any queries I had speedy delivery.
6 september 2025
Omdöme utan inbjudan
Svar från Trutex
Hi Stacey
We're thrilled to hear that you were pleased with the quality of our clothing, pricing, and customer service. It's always our goal to provide a seamless shopping experience, and we're glad we could assist you quickly and efficiently. We truly appreciate your support.
Kind regards.
Elizabeth
Best School Wear around!
Great customer service, easy website, and above all, the quality of their clothes is amazing!
11 juli 2025
Omdöme utan inbjudan
Svar från Trutex
Hi Alison
We appreciate your kind words. It's fantastic to know you had a great experience with us. Customer satisfaction is our top priority!
Kind regards
Elizabeth
Stylish, Hard-Wearing, and Hassle-Free Shirts
After a recommendation from a friend who had bought from Trutex, I decided to invest in some quality shirts for my son as he started secondary school in September. Being sporty and always on the move, he needed something durable. I also wanted him to make a good impression, and after seeing the difference in how my friend’s son looked in his Trutex shirts compared to other brands, the choice was clear. The shirts wash beautifully, require no ironing, and still look smart every time. I fully recommend this company and their shirts
29 september 2025
Omdöme utan inbjudan
Svar från Trutex
Hi Holly
Thank you so much for your kind words and thoughtful review! We're delighted to hear that your son's Trutex shirts are living up to expectations. We take pride in the durability and easy-care nature of our garments, so it's wonderful to hear that they're making a difference for your family. Thanks again for the recommendation.
Kind regards
Elizabeth
Great quality skort that washes well…
Great quality skort that washes well too.
8 september 2025
Omdöme utan inbjudan
Svar från Trutex
Hi Sophie
Thank you for your 5 star review. Delighted to hear the skort washes well.
Kind regards
Elizabeth
2025 not a good year
Very disappointed with this years (2025) order from Trutex. I ordered Premium 2 pack Slim Fit Non-Iron Girls School Shirts (5-16+ Years) end of August. Only yesterday the shirts arrived. Took over 20 days! although paid immediately.
I ordered size Age 14. The sizing is way off - far too big from chest downwards !!! Top part fits perfectly- so I can’t see how downsizing would work. My girl is 16!!!
And the shirts are totally see through. For us unfortunately a no go. Can’t believe that the shirts passed a quality check. Now it’s end of September and we ended up with no school shirts for 2 children. And of course I paid for it.
In previous years service and quality was great - what’s happening?
20 september 2025
Omdöme utan inbjudan
Svar från Trutex
Good Morning
Thank you for taking the time to share your feedback, and we are truly sorry to hear about the disappointing experience with your recent order.
We would like to investigate this issue in more detail. The product shouldn’t have changed since last year so there may be an issue we are not aware of, or you may have ordered a different product. Please contact our customer service team at tdi@trutex.com as soon as possible so we can look into this, arrange a full refund or discuss a suitable resolution for you.
We apologise for the delay in delivery and for the issues you have encountered. This is not the standard we aim to provide, especially as you’ve had positive experiences with us in previous years.
Thank you again for your honest feedback, it helps us improve. We hope we can restore your trust in Trutex for the future.
Kind regards,
The Trutex Team
Operational fail at Trutex
Sadly this year 2025 Trutex has been utterly undeliverable across all ages for uniform for DESS schools. I visited the store twice with relentless queues and no stock. Ordered online, the order got lost and look over 2 weeks to arrive. Went back to the store. No stock in store. Somewhere there is an operational disconnect, staff are being yelled at by parents (not me) but it’s actually the management that has created this mess. I hope you find the right people to improve your operations. It has never been this poor previously. In terms of quality of uniform, when you can get it, it’s actually very good.
25 augusti 2025
Omdöme utan inbjudan
Svar från Trutex
Hi Lara,
Thank you for taking the time to share your experience with us regarding uniform supply for DESS schools this year. We are truly sorry to hear about the difficulties you've faced both with in-store and online availability and I’d like to sincerely apologise for the inconvenience and frustration caused.
You're absolutely right to highlight that something has gone wrong operationally. We acknowledge that the service levels this season have not met the standards we expect of ourselves or those that you rightly expect from us. We are currently conducting a full internal review to understand exactly where the breakdowns have occurred and are already working on improvements to ensure this does not happen again.
We are particularly sorry to hear that you witnessed staff being put under pressure due to these issues. While our store teams have done their best in difficult circumstances, the responsibility for the wider challenges lies with us at a management level, and we are taking that seriously.
Your comment on the quality of the uniform itself is appreciated, and we are grateful you’ve acknowledged that when available the product is of a high standard. Our priority now is to ensure our service and stock availability match that same standard going forward.
Thank you again for your honest and constructive feedback. If there’s anything further we can do to assist you directly, please don’t hesitate to get in touch directly.
Kind regards,
The Trutex Team
Great selection of school clothes and…
Great selection of school clothes and wash so well. Really appreciate the longer return window.
30 juli 2025
Svar från Trutex
Hi Susannah
Thank you so much for your lovely reviews! We're delighted to hear that you're happy with the selection and quality of our schoolwear — and that they wash well too!
We’re also really glad the extended return window has been helpful. We know how busy life can be, so we want to make things as easy as possible for our customers.
Thanks again for your support — it means a lot to us!
Tina
Great quality shirts - need to iron!
Great quality shirts, wash really well!
The only problem is that they are definitely not non-iron!! I have followed the washing and drying instructions and they look terrible. So, still ironing the school shirts every weekend.
13 september 2025
Omdöme utan inbjudan
Svar från Trutex
Hi Gemma
Thank you so much for your feedback — we're really pleased to hear that you're happy with the quality of our shirts and how well they wash!
We're sorry to hear that the non-iron feature hasn’t met your expectations.
Your comments have been passed on to our product team, as we’re always looking for ways to improve. If you’d like to discuss this further or need any help, please don’t hesitate to reach out to our customer service team.
Thanks again for your support!
Tina
Made to measure trousers
Made to measure trousers
Good for kids with small waist and long legs
Or kids that need bigger clothes than average
Great variety of stock
11 augusti 2025
Svar från Trutex
Hi Tez
Trutex are proud of the size ranges we offer and we are pleased that you have found this useful.
Thank you for letting us know.
Kind regards
Tina
Great prices quality and service
19 mars 2025
Svar från Trutex
Hi Jim
Thanks for leaving all those great reviews. Your support is much appreciated.
Kind regards
Elizabeth
Great quality at affordable prices
The first blazer I ordered was too big for my son, the refund was hassle free and super easy. The second one arrived. Fabulous quality at great prices came within 2 days, altered really well and badge sewed on looks amazing. Better quality than m&s by far. Would use this again next blazer.
9 augusti 2025
Svar från Trutex
Hi Caren
Thank you so much for the 5 stars! We're so pleased that the return went smoothly and that you are so pleased with the quality of the replacement.
We look forward to serving you again.
Kind regards
David
absolute clowns
I've now had another change from the delivery date. I was told the 10th yesterday now it's the 22nd. I have NEVER had as bad an experience with uniforms than I have from here. I will leave a separate review for the quality if they ever arrive , however even the nicest things n the world are useless if a company can't meet demand or actually get them to you. it's obvious they have either over sold and are waiting for their team to manufacture more, or their delivery system has collapsed.
I've already had to get him uniforms from somewhere else while I wait for this one to arrive. reading their replies on this site... it's never their fault is it. they always blame it on customer incompetence. obviously a corporate catastrophe on their behalf
5 september 2025
Omdöme utan inbjudan
Svar från Trutex
Hi Jonathan
We have apologised for the inconvenience and disruption caused on your initial review and asked for a chance to rectify the matter. We completely understand how disappointing and inconvenient this must be. Our replies on Trustpilot reviews only contain factual information, from an actual Trutex Team Member, and where delays occur we do our utmost to keep customers up to date. I can also reassure you that our delivery system has not collapsed. During peak periods like Back-to-School, demand can be exceptionally high, and while we do our best to keep stock levels accurate and delivery times reliable, delays can sometimes occur due to various factors. That said, we take full responsibility for ensuring our communication is clear and timely.
If you wish to discuss this further, we would be grateful if you could either call us and ask for a Manager or let us know the best contact number for yourself so we can keep you posted on delivery progress.
Please accept our apologies for the delay in delivering your ordered school uniforms.
Best regards
David
girls contemporary grey straight skirt
bought a skirt from them and it was the ugliest thing I've ever put on. awkwardly long and went out on my hips had to return a 2 skirts because despite the first one being in my size it was far too small and the other was absolutely awful. looked vile.
4 september 2025
Omdöme utan inbjudan
Svar från Trutex
Hi Isabella
We're really sorry to hear that the skirts didn’t meet your expectations. We always aim to offer a range of styles and fits to suit different preferences, and we’re disappointed these weren't right for you.
To help us look into this further and review the items in more detail, could you please share your order number with our Customer Services team at td@trutex.com?
We are pleased to hear that you managed to return the skirts without too much trouble but would appreciate a few more details.
We look forward to hearing from you.
Kind regards
David
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.