I was happy to receive my order and it was great but I had to wait longer than originally expected and was not informed until I enquired as to why it hadn’t been delivered.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very happy with the product order for my daughter's new journey, starting secondary school. The skirts, I can honestly say, are of excellent quality. Little lady is a few months in now, and the sk... Se mer
Företaget har svarat
Trutex school uniforms are brilliant. In particular the school trousers can't be beaten. Even after a full school year, they looked great- no saggy knees or weird shiny patches after washing. We're on... Se mer
Företaget har svarat
So impressed with the customer service I received today. Emails and calls to follow through an enquiry. Fast and extremely helpful response. Very professional and frindy as well. Thank you, Lily. 👍
Företaget har svarat
Företagsinformation
Om Trutex
Skrivet av företaget
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Trutex
Skrivet av företaget
- Uniform they grow out of, not wear out
Kontaktuppgifter
Jubilee Mill, Taylor Street, BB7 1NL, Clitheroe, Storbritannien
- 01200 421206
- td@trutex.com
- trutex.com
4,4
Utmärkt
4 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Speedy delivery
13 oktober 2025
Svar från Trutex
Hi Mrs. Whitaker
Great to hear you received your order promptly - thank you for taking the time to leave a review.
Kind regards
Elizabeth
Good quality school shirts
I ordered school shirts, very satisfied with the quality.
A very helpful size guide on the website.
Prompt despatch and delivery.
13 oktober 2025
Svar från Trutex
Hi Sam
Delighted to hear you found our Size Guide pages helpful and that you are happy with the quality and service.
Your feedback is appreciated.
Kind regards
Elizabeth
Svar från Trutex
Hi Evie
Thank you so much for leaving fantastic feedback on quality and service!
Much appreciated.
Kind regards
David
Order still net arrived 10 days later
10 oktober 2025
Svar från Trutex
Hi
Sorry to read your review this morning. I can see that your order was placed on 9th October and dispatched on 10th October, however we had some issues with our courier on this date. We sent an email to all customers who were affected by this explaining what had happened. If you didn't receive this, could you check your junk email folder and let us know if not received so we can update our records.
If you still have not received your order or should you experience any issues like this in the future please do not hesitate to contact us by email to td@trutex.com.
Please accept our sincere apologies for the delay.
Kind regards
Victoria
The service was awful
The service was awful.
My son’s school trousers were ordered with an expected date in August. Then got an email to say they would be delayed. The other date came and went with no contact until I emailed to find out was the problem and was then told there was further delay.
25 september 2025
Svar från Trutex
Hi Cathy
We are so sorry to read this review today. I have had a look at your account and I can see that our Customer Service Team emailed you a second time to advise that the order would be delayed again, which we apologise for. Could you please check your junk email for this communication.
Having said that, we are truly sorry for the delay in delivery, which is not our usual standard.
I hope you were pleased with the quality of the trousers when they did arrive, and if you wish to discuss this further please contact us at td@trutex.com.
Many thanks for your patience.
Kind regards
David
Trutex blazer…
I Bought my little grandson a blazer for starting school it was great quality it looked great on him it was well packaged great quality would recommend this company everytime
5 augusti 2025
Svar från Trutex
Hi Sharon
Thank you for your lovely feedback! Delighted to hear your grandson suits the blazer and that you were impressed with the quality.
Kind regards
Cath
I COULD NOT FAULT THE SERVICE IT WAS…
I COULD NOT FAULT THE SERVICE IT WAS REALLY GOOD AND FAST.
7 oktober 2025
Svar från Trutex
Hi Martina
Thanks so much for your positive feedback on service.
Much appreciated.
David
Svar från Trutex
Good Morning
Thank you for leaving 5 stars on delivery and tracking! Great to hear.
Regards
David
Amazing quality of uniform- this will…
Amazing quality of uniform- this will be my go to place for uniform now. Also one item was missing from my order which they corrected straight away by sending out next day delivery:)
7 oktober 2025
Svar från Trutex
Hi Simone
Thank you so much for your amazing review! We're delighted to hear that you're impressed with the quality of our uniform and that we've become your go-to place - that means a lot to us. We're also really glad we could quickly resolve the missing item with next-day delivery.
Thanks again for your support!
Kind regards
Sarah
Svar från Trutex
Hi Ceri
Thank you so much for your 5-star review! We're delighted to hear that you were pleased with both our service and delivery. Your feedback is truly appreciated!
Kind regards
Rebecca
Svar från Trutex
Hi Kelly
Thank you so much for your 5-star review! We're delighted to hear you were pleased with the service - your feedback means a lot to us.
Kind regards
David
Shirts quality is amazing
Shirts quality is amazing. Good to wear, easy to clean and iron. The slim fit fits my daughter perfectly.
6 oktober 2025
Svar från Trutex
Hi Clair
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of our shirts and that the slim fit is a perfect match for your daughter. We take pride in making schoolwear that's both practical and comfortable, so it's great to know it's working well for you.
Thanks again for your support!
Kind regards
David
Svar från Trutex
Hi Colin
Thank you for the 5 star review on delivery and quality.
Your feedback is much appreciated.
Regards
Rebecca
What the kids need for cold weather.
What the kids need for cold weather.
Love the material
Will order some more
6 oktober 2025
Svar från Trutex
Hi Emma
Thank you for the 5 star review - delighted to hear you will be returning to Trutex for more schoolwear.
Kind regards
Elizabeth
Amazingly well crafted jumper
Amazingly well crafted jumper. Real quality construction which is very hard to find these days at such an affordable price. Superfast despatch and delivery. Top marks from me!
2 oktober 2025
Svar från Trutex
Hi Bob
We're delighted to hear that you're impressed with the craftsmanship and quality of the jumper; it's something we take great pride in. It's also fantastic to know that our delivery service met your expectations.
Thanks again for your support.
Kind regards
Elizabeth
Svar från Trutex
Hi Clare
Thank you for your kind feedback on price, quality and delivery. We look forward to hearing from you again in the future.
Kind regards
Rebecca
Delivery took forever....
Delivery took forever without helpful updates, so trousers where no longer needed.
2 oktober 2025
Svar från Trutex
Hi Hayley
Thank you for your feedback, and we're sorry to hear that your order didn’t arrive when expected.
We’ve looked into the communication sent regarding your order and can confirm that the original estimated delivery date was 6th October. A follow-up email was sent to notify you of an earlier dispatch date of 2nd October. This email was successfully delivered to the address used for your review.
We understand how important timely delivery is, and we’re sorry that the item was no longer needed by the time it arrived. We also noticed that there was no contact made with our customer service team or via live chat - please know that we’re always here to help and resolve any issues as quickly as possible.
If you’d like to discuss this further or need assistance with future orders, please don’t hesitate to reach out to us directly at td@trutex.com
Kind regards
Elizabeth
Terrible service
Terrible service - made order beginning of September. Delivery promised within 1-2 business days. Despite numerous followup emails and calls received nothing more than a month later
9 oktober 2025
Omdöme utan inbjudan
Svar från Trutex
Hi Anna
We're very sorry to hear about your experience.
We understand how frustrating it must be to place an order and not receive it within the promised timeframe.
Please could you contact our customer service team at td@trutex.com with your order details, and we will look in to what happened.
Thank you again for bringing this to our attention.
Kind regards
Rebecca
Svar från Trutex
Excellent feedback - thank you so much.
Kind regards
Elizabeth
Wouldn't buy any other brand for school…
Wouldn't buy any other brand for school wear they wash well don't fade or tear well made quality fabrics stylish and fantastic value
31 juli 2025
Svar från Trutex
Hi Susan
Thank you so much for your kind review! We are proud of the durability and quality of our uniforms.
Thanks again for taking the time to leave feedback.
Kind regards
Elizabeth
Detta är Trustpilot
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