Needed a replacement straw for trainer bottle as ours went down the drain when I was washing all the individual parts 🙈 Couldn’t ask for better service. Did an online chat with Antony and he has... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have personally used Tommee Tippee products with my own kids. Today I had a question in regards to a friend and I contacted the company through Facebook. I got put in contact with Nicholas G and the... Se mer
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5* service!! Honorine, Nicholas and Martin were a great help and very attentive when trying to find a replacement piece for a breast pump. My only issue would be the ability to get in contact in the f... Se mer
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I wanted to buy replacement file pads for the electric nail file and got in touch with the customer service team. I cannot fault them at all. They have been quick to respond and made sure I got... Se mer
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Företagsinformation
Skrivet av företaget
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Kontaktuppgifter
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Storbritannien
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Utmärkt
12 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I recently purchased some items and…
I recently purchased some items and contacted customer services regarding a query with one of my invoices. The team was extremely helpful, polite, and respectful throughout the process. They handled my concern with diligence and care, resolving the issue promptly and efficiently.
I was very pleased with the level of customer service I received and felt valued as a customer. I would definitely recommend this company to others and would not hesitate to use them again for future purchases.
18 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Sofiya,
Thank you for taking the time to leave such a lovely review, it is very much appreciated.
We are very happy to hear the team was able to help with your query while making you feel valved, this is exactly how we want all of our customer to feel.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
I needed to get into contact with…
I needed to get into contact with Tommee Tippee as one of my products had stopped working. Their online chat function was amazing and response was quick and my issue was resolved right away.
18 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Jordan,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialist was able to assist you with your query and resolved your issue promptly.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Had a problem with my rapid cool and…
Had a problem with my rapid cool and they sent me out a new one straight away
12 juni 2026
Svar från Tommee Tippee UK
Hi Leah,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialist was able to assist you with your query and send you out a replacement.
We hope you continue to us our products and services in the future.
Best Wishes
Tommee Tippee
Safety problem resolved!
I contacted Tommee Tippee due to having concerns of the safety of my perfect prep machine. The feeds were coming out in excess of 40 degrees when they should have been ready to feed. I emailed and expressed my concerns for the safety of my baby and the team helped come to a solution. They organised a replacement machine and for the faulty machine to be collected for quality checks.
The new machine arrived swiftly and had been working as designed! I wish to thank you all, especially the members of your team who have assisted me in getting this resolved (Izzy, Nicholas, Cienna and Tayla). The new machine has made me feel less anxious feeding my daughter. It has been a pleasure working with you all. This is great customer service!
12 juni 2026
Svar från Tommee Tippee UK
Hello Hannah,
Thank you so much for taking the time to leave such a lovely review.
We are delighted to hear our Parent-Care Specialists were able to assist you, and we will be sure to pass your feedback over!
Please do reach out should you need any further assistance.
Warmest Wishes,
Tommee Tippee
Had issues with a product
Had issues with a product, Beverly went through each step with me and resolved the issue, very helpful! Thank you Beverly!
17 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Adele,
Thank you for your feedback.
We are delighted to hear that Beverley was able to resolve your issue.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Fantastic customer service!
Fantastic customer service!! The numbers on some of the bottles I purchased had worn excessively in a short period of time and there was no hesitation to help and provide a solution in sending new ones out! Never had any issues with Tommee tippee products before this occasion! Easy and fast communication with Beth via the Facebook messaging app!
Thanks again😊
17 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Willow,
Thank you for your feedback.
We are delighted to hear that Beth was able to assist you with your query and send you out some replacement bottles.
We will pass your kind words on to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
I had some issues with the bottle so…
I had some issues with the bottles I had received, so I spoke with Diego via the virtual customer service and he was really lovely, kind and helpful. Had the issue sorted immediately! Really grateful to have experienced his service as a single stressed out mum! Thank you again!
17 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Caitlin,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists are able to help sort your issue and provide the kind of service we strive for.
Please do not hesitate to get back in touch should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Not the best one I got
I accidentally ordered to wrong one I wanted a bottle rapid warmer but when I went online for help it just kept saying my order number was wrong then I’ve had it about a week and it just kept flashing red on and off and now it’s stopped working all together… not the best rapid cools at all. And I’ve ordered the bundle that comes with the rapid cools and rapid warmer dreading it now because I know how crap the other one I just got is
10 juni 2026
Svar från Tommee Tippee UK
Hi Katie,
Thank you for taking time to leave your review.
We're very sorry to hear you have had trouble with the not just the ordering system but with the PrepGo as well, we understand how important it is to have a reliable and fast method of cooling your feeds.
We can see you have been in contact with our Parent-Care Specialists who have organised a replacement for you.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Prep machine not working SUPPORT NOT HELPFUL
My wife and I purchased a tommee tippee prep machine, and we had a fault after set up. I have tried chatting to tommee tippee customer care on their website and Jude who "assisted" me was less than helpful. I clearly explained my issue to them, however I then needed to provide them with alot of personal information so I could upload a video of the issue, but I HAD EXPLAINED THE ISSUE TO THEM! issue was not resolved, far from helpful. It's a shame because the prep machine does look ok.
16 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Jarrod,
Thank you for taking the time to leave some feedback.
We're very sorry to hear that you have faced an issue with your PerfectPrep machine and we certainly do not expect to hear how disappointed you are with the service provided.
When raising a claim, our Parentcare Specialists will take you through some troubleshooting to help resolve the issue and understand your experience and the performance of the product. We understand this can be frustrating, although this helps us provide you with a suitable resolution. You can read more about this in our Term's and Condition's under Making a Claim: https://www.tommeetippee.com/en-gb/legals/extended-warranty-terms-and-conditions
We will also ask for your contact information to support us in arranging any spare parts or replacements as well as for data protection purposes.
We would love to turn this around for you as we're certain you would like to get back to little one, we can see that we are awaiting a response from you.
We hope to hear from you,
Tommee Tippee
I was chatting with them on the web as…
I was chatting with them on the web as my go prep lid broke and they was so nice and understanding about it and send out a new lid right away!
16 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Leah,
Thank you for taking the time to leave this wonderful review for us.
We are so happy to hear that our team have been able to get this sorted for you.
Please do contact us again in future if you ever need any more help.
Best wishes,
Tommee Tippee
Bought the new tommee tippee and…
Bought the new tommee tippee and Binibamba pram shrug, print quality poor sadly looks like a child printed it! I now understand why they used influencers and famous people to launch it. The print quality on the bag it cane in was so much better
16 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Dear Customer,
Thank you for taking the time to leave a review today.
We understand how exciting it can be to open a product, so we apologise to hear the quality did not meet your expectations. The product is made from 100% natural material and the design is handmade, and each one is different. Due to the material the print will not be prominent as the bag as the shrug does as individual strands compared to the canvas bag.
We would like to look into yours in more detail however if you can reach out here: https://www.tommeetippee.com/en-gb/contact-us
Best Wishes,
Tommee Tippee
Fantastic customer service
I bought my daughter 6 of the anti colic bottles for her baby due in 4 weeks time. She had used them for her first baby and was very happy with them. After sterilising the bottles the lids would not stay on. I contacted customer service at Tommee Tippee who offered to replace the bottles straightaway. Within 2 or 3 days a new set of bottles arrived. I cannot fault the customer service received.
12 juni 2026
Svar från Tommee Tippee UK
Hi Helen,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are pleased to hear they were able to assist with your query and offer some replacement bottles for your daughter to use when little one arrives.
Best wishes,
Tommee Tippee
I had an issue with my bottle cooler…
I had an issue with my bottle cooler and the team were a great help and sent me out a replacement, no faults and the staff where great I was speakin with Nicholas, Florence, Debbie and Morgan and had no issues at all
16 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Chloe,
Thank you so much for taking the time to leave a review.
We are delighted to hear our Parent Care Specialists were able to help get everything resolved for you!
Please do reach back out to us should you need any further assistance.
Warmest Wishes,
Tommee Tippee
My tommee tippee cooling flask had the…
My tommee tippee cooling flask had the flashing red star of doom at 11pm tonight on the last feed of the day. It had been being iffy in the day and then just gone. I spoke with Kelly who was amazing and such a huge help with sorting a replacement for me. Kelly was very helpful and very understanding to my situation and very quick to help resolve it. Truly appreciate Kelly’s quickness to resolve the issue. Amazing. Thank you.
15 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Bronwyn,
Thank you for taking time to leave your review.
We're always happy to hear that our Parent-Care Specialists were able to help you resolve your issue with the PrepGo and leave you with such a good impression.
We will be sure to pass along your kind words to Kelly.
Please do not hesitate to get in contact should you ever need any future support.
Warmest Wishes,
Tommmee Tippee.
Very good customer support was able to…
Very good customer support was able to resolve my issue with a product swiftly and get me a suitable replacement. Thanks Nicholas and Debbie!
15 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Ammaar,
We are so delighted to read this lovely review.
It's so lovely to know our Parent-Care Specialists were able to easily assist you and provide you with a quick resolution.
We will make sure to pass this message to them and I can assure you they will be more than glad to hear what you have written for them.
Warmest regards,
Tommee Tippee.
Excellent customer service
Really great customer service experience. I’m surprised they had customer service available at 9pm which is really ideal especially when having a baby. The team were quick and straightforward when dealing with my query, they really helped me with my issue and provided a quick solution. Special thank you to Andrew and Kelly for helping me this evening.
15 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Louise,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists can help you resolve your issue so quickly and provide the kind of service we strive for.
We will be sure to pass along your kind words to both Andrew and Kelly.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Svar från Tommee Tippee UK
Hi,
Thank you for taking time to leave your review.
We're always glad to hear that our Parent-Care Specialists were able to help resolve your issue so quickly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Svar från Tommee Tippee UK
Hi Mr Bragg,
Thank you for taking time to leave your review.
It's always great to hear that when our products meet with parent and carer approval and that it got to you quickly and safely.
Please do not hesitate to get in contact should you ever need any assistance.
Warmest Wishes,
Tommee Tippee.
Good quality product that was delivered…
Good quality product that was delivered quickly
11 juni 2026
Svar från Tommee Tippee UK
Hi Stacey,
Thank you for taking time to leave your review.
We're pleased to hear that you approve on the product and that we could get it out to you so quickly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
I was happy initially but not anymore
I was happy with the product initially and bought three glass sets because my sister said glass was best. One chipped probably just a faulty one and this was replaced. All 9 have chips on the top half of them. The product just isn't durable and quite concerning when I've been following the wash and sterilising instructions and using the Tommie Tippie microwave steriliser! Stopped using them immediately and looking at other brands now!
14 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Hina,
Thank you for taking the time to share your feedback with us.
Please accept our apologies for not meeting your expectations on this occasion.
We would love for you to reach out to us on 08085 979899 so we can look into this further.
Best Wishes
Tommee Tippee
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.