Needed a replacement straw for trainer bottle as ours went down the drain when I was washing all the individual parts 🙈 Couldn’t ask for better service. Did an online chat with Antony and he has... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have personally used Tommee Tippee products with my own kids. Today I had a question in regards to a friend and I contacted the company through Facebook. I got put in contact with Nicholas G and the... Se mer
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5* service!! Honorine, Nicholas and Martin were a great help and very attentive when trying to find a replacement piece for a breast pump. My only issue would be the ability to get in contact in the f... Se mer
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I wanted to buy replacement file pads for the electric nail file and got in touch with the customer service team. I cannot fault them at all. They have been quick to respond and made sure I got... Se mer
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Företagsinformation
Skrivet av företaget
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Kontaktuppgifter
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Storbritannien
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Utmärkt
12 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic customer service
Fantastic customer service. My prep n go flask wasn’t working and Martin helped me after sending videos he was able to send me a replacement thankfully as I couldn’t live without it!
22 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Nicole,
Thank you for taking the time to leave a review of your experience with Martin.
We are so pleased to hear he was able to help you out with you PrepGo and make sure you had one you can kep relying on!
Best wishes,
Tommee Tippee
Perfect Prep Pro
We purchased a Tommee Tippee Perfect Prep Pro for £200 from Argos about a month ago for our new born.
Good point, it somewhat makes the bottle for you. You still need to mix the powder and water.
Bad points, not good value for money. The machine is way too complex to be worth £200. Firstly, it took 5 attempts to calibrate the smallest setting (which is equal to 4oz UK or 120ml of milk). The machine has dispensed the wrong about of powder and water on multiple occasions (wasteful).
Now that we are in a heatwave, the machine refuses to dispense any water because the water in the tank is too warm. Our tap water isn't cold enough, so the only option is to buy cold bottled water from the shop or find some ice (more money down the drain).
You are better doing it the old fashion way, boil a kettle and measure the powder by hand (which you have to do to calibrate the machine anyway), and buy a Nubby rapid cooler for £20 on Amazon. You have a bottle ready in 2-3 minutes. The machine takes the same about of time to do the same job.
Or get a Nubby bottle warmer and warm up chilled bottles from the fridge (bottle warmer about £30).
At this time, we have persevered with the machine but wish we never bought it.
I cannot comment on the customer service at this time as we have not had to contact them.
20 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello J.Allen.
Thank you for taking the time to leave your feedback.
We are sorry to hear you have not had a good experience with the PerfectPrep Pro, we do understand the first set-up could take some getting use to and can feel quite overwhelming.
During this warmer weather you may notice that the temperature warning light will come on more often, the machine does have a probe which measures the temperature of the water, this is a key safety feature, that makes sure the final feed is not too hot for baby.
We do only advise to use tap water, the filter is designed to remove any impurities and bacteria.. During these warmer days we do suggest placing the water tank in the fridge to keep the water chilled until required, or you can also try popping some ice cubes into the water before little one is due a feed.
Storing the machine in a cool area away from direct sunlight or other electrical appliances which will give off heat and making sure the machine is away from the wall to allow for extra air flow.
We would be happy to discuss this further with yourself, Trustpilot has not provided your email address, could you please reach out via this link
https://www.tommeetippee.com/en-gb/contact-us
Warm wishes.
Tommee Tippee.
So helpful
So helpful and lovely I got my bottles replaced in such a quiet time aswell thank you
17 juni 2026
Svar från Tommee Tippee UK
Hi Nikita,
Thank you for taking the time to leave some feedback.
We're thrilled to hear that you have received helpful and lovely service by our Parentcare Specialists and how satisfied you are with the service provided. We're delighted to hear how quickly your query was resolved and we hope you continue to love our Bottles as much as we do!
Wishing you all the best,
Tommee Tippee
Tommee Tippee Moda Orthodontic 18-36…
Tommee Tippee Moda Orthodontic 18-36 months dummies.
I have always bought these dummies for my little boy since he was born and never had any issue until I bought the above mentioned dummies in blue and dark blue. My little boy has a tendency to chew his dummy at the side of his mouth now and then and after using the dark blue dummy for just a few hours and moving it to the side, he was left with a blue stain on his left cheek that lasted for almost 3 weeks. So I have now disposed of all his blue dummies, as I don't want to risk this happening again, as it looked as though my little boy had a bruise on his cheek until it finally faded.
This has all now been resolved by the fantastic customer care team Debbie and Izzy, who were attentive and understanding. Thank you so much for your help both of you, keep up the good work
9 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Geminii.
Thank you for updating your previous Trustpilot feedback.
We are delighted to hear this matter has now been resolved and our Parent-care specialists Debbie and Izzy were attentive and understanding.
We will certainly be passing your kind words on.
If you require any further assistance, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Great products and quick delivery
15 juni 2026
Svar från Tommee Tippee UK
Hi Jess,
Thank you for taking the time to leave some feedback.
We could not be happier to hear how satisfied you are with the quality of our products and we're overjoyed to hear that your order was delivered to you quickly. We hope you love our products as much as we do!
Warm Wishes,
Tommee Tippee
Really great customer service
Really great customer service. Spoke to a real person who resolved my query.
17 juni 2026
Svar från Tommee Tippee UK
Hi there,
Thank you for taking the time to share your feedback.
We're pleased to hear your query was resolved swiftly by a member of our Parentcare Specialists and we're delighted to hear how satisfied you are with the service provided to you. We understand how important it is to have that human connection and we could not be happier to hear that you found us to be great!
Wishing you all the best,
Tommee Tippee
Great everytime
Great everytime. Their staff are so understanding , personal and human and just completely understand little issues being big problems. Thank you so much
8 april 2026
Svar från Tommee Tippee UK
Hi there,
Thank you for taking the time to share your feedback.
We're overjoyed to hear that you have rated us 5 stars and how you found our Parentcare Specialists to be great, helpful and understanding. We understand how these moments are important, yet challenging and we are always happy to help as best as we can!
We're thrilled to hear how satisfied you are with the service provided and we hope you continue to love our brand as much as we do!
Warm Wishes,
Tommee Tippee
Very helpful customer support team
Very helpful customer support team. Understood the shipping problem and offered a prompt solution to get my order to me as soon as possible.
15 juni 2026
Svar från Tommee Tippee UK
Hi Elliott,
Thank you for sharing your feedback and rating us 5 Stars!
We're ecstatic to hear you have found our Parentcare Specialists to be very helpful in supporting you with your query and ensuring that your order was delivered to you accordingly. We understand how stressful these times can be and we are happy to assist you as best as we can.
We hope you love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Really fast response and they dealt…
Really fast response and they dealt with my problem really fast and it was really easy and very understandable 100% recommend
20 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Chloe,
Thank you for taking the time to leave some feedback.
We're pleased to hear that you have received excellent and speedy support from our Parentcare Specialists and we're happy to hear your query was resolved swiftly. We're delighted that your experience with our team was easy and supportive from start to finish!
If you need any further assistance, please do not hesitate to reach out to us!
Kind Regards,
Tommee Tippee
Martin is the best!
I had the pleasure of talking to Martin, he was very helpful and kind. So understanding. He helped me make a tommee tippee account and explained to me that they have a newsletter to sign up to and you can get discount off.
He was overall amazing
20 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Deanna,
Thank you for taking the time to share your feedback.
We could not be happier to hear that you had a wonderful experience speaking with our Parentcare Specialist and how helpful you found our service. We're pleased to hear your query was resolved swiftly and we're delighted to hear how satisfied you are with the service provided.
Wishing you all the best,
Tommee Tippee
Excelent support from customer service…
Excelent support from customer service Diego, professional and resolve the issue quickly.
19 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Tais,
Thank you so much for taking the time to leave this lovely review.
We are so glad to hear that Diego was professional, and he was able to resolve your issue so quickly.
We will make sure to pass your kind words along to him.
Please do not hesitate to contact us again if we can ever help again in future.
Best wishes,
Tommee Tippee
Great customer service. Very polite people
Very happy with the customer service I received from Morgan and Debbie. They were very helpful and got my problem sorted quickly. 10 out of 10.
19 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Larraine,
Thank you for taking the time to leave this wonderful review for Morgan and Debbie.
We are so happy to hear that they were so helpful and were able to sort your problem so quickly.
We will make sure to pass your kind words along.
Please do not hesitate to contact us again in future if we can ever be of assistance.
Best wishes,
Tommee Tippee
Customer service was great
Customer service was great. Resolved the issue :)
19 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Laura,
Thank you for taking the time to leave these kind words for us.
We are so happy to hear that you found our service helpful and that we were able to resolve the issue for you.
Please do not hesitate to contact us again in future if we can be of assistance.
Best wishes,
Tommee Tippee
Very helpful and great customer service…
Very helpful and great customer service from Jo
15 juni 2026
Svar från Tommee Tippee UK
Hello Caitlin.
Thank you for taking the time to leave your feedback.
We are delighted to hear how very helpful our Parent-care specialist Jo was, and you received great customer service.
We will certainly be passing your kind word on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Best bottles I’ve used and now I’ve…
Best bottles I’ve used and now I’ve recommended to my daughter in law to use them too. Easy clean and best if ur breast feeding. They r easy for baby to latch onto. Best bottles I’ve used and recommend everyone to use too
19 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Dan.
Thank you for taking the time to leave your feedback.
We are delighted to hear how much you love the bottles and how easy you have found these to use with baby, it is wonderful to know you have recommended them to your daughter-in-law and would also recommend them to everyone.
We truly value your custom and loyalty.
Warm wishes.
Tommee Tippee.
Positive feedback for parent care team member Susie
Susie from parent care was excellent and very quick getting back to me when I contacted tommee tippee about a faulty product! She was very helpful and quick to resolve the issue! I'm grateful!
19 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Athanasia.
Thank you for taking the time to leave your feedback.
We are delighted to hear that our Parent-care specialist Susie, was very quick in getting back to you and was very helpful and quick to resolve your issue.
We will certainly be passing your kind words onto Susie.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Perfect Prep machine is not safe!
Perfect Prep machine is not safe!
machine does not do what it claims! you still need to wait for bottle to cool down when it’s done. the device produces a final bottle of 43.5C !!! extremely dangerous temperature for a newborn. no setting to adjust temperatures. support is hopeless and takes too long to reply. the app disconnects from bluetooth saying it’s out of range while standing right next to it. only a restart brings it back.
19 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello.
Thank you for taking the time to leave your feedback.
We are extremely sorry to hear you are not happy with the Perfect Prep, and it is not working as expected, this is certainly not something we would expect and completely understand how frustrating and inconvenient this matter will be for you and your little one.
I would like to reassure you that all of our products go through extensive assessments before leaving our facility and meet all health and Safety guidelines and regulations.
We would like to look into this matter further and assist in the best way possible to get this resolved. Unfortunately Trustpilot has not provided your emails details, could you please reach out quoting reference number 153393.
Warm wishes.
Tommee Tippee.
Great experience
Contacted Tommee Tippee as I bought a second hand breast pump to get the parts I needed new. Andy was great! Fast friendly response!
17 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Andy.
We are so pleased to hear he was friendly and able to help you get new parts for your breast pump.
Best wishes,
Tommee Tippee
Cienna was extremely helpful
Cienna was extremely helpful. Explained id only had the product a month and was experiencing an issue with it. Once video was sent over she could see the issue and sorted out a replacement for me.
19 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Karen,
Thank you for your feedback.
We are delighted to hear that Cienna was able to assist you with your issue and sent out you out a replacement.
We will pass your kind words on to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Very grateful
I had two different members if the Tommee Tippee team contact me today, Tayla and Andy. Both of them were very polite and helpful, and I appreciate that very much! I also love the fact that im able to receive spare parts free of charge even though I live in the US.
18 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Kc,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help get those spare parts out to you and leave you with such a good impression.
We will be sure to pass your kind words along to Tayla and Andy.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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