Your perfect prep pro machine is awful. I bought one few weeks ago have been having issues since day 1. Your customer service is even worse. You claim it’s because of water temperature (not true) or d... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Debbie in customer care was extremely helpful today. No sitting on hold, no being asked to repeat yourself, just straight to the issue and resolution. Very happy with the outcome and it was a complete... Se mer
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I honestly couldn't rate a company more and Antony who I dealt with was so helpful! I messaged on the chat as I was gifted the gro egg which has been really useful and the cable was damaged so wanted... Se mer
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Beverley was a huge help to me after my initial product turned faulty, she arranged for a replacement to be sent out. Upon arrival, the delivery person took a picture of the box as it was extremely da... Se mer
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Företagsinformation
Skrivet av företaget
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Kontaktuppgifter
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Storbritannien
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Utmärkt
12 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service
I contacted customer service due to an issue I was experiencing with a tommee tippee product. I chatted with Cienna who was really helpful and has arranged to replace the defective item, which I am really grateful for. I am impressed with the customer service I received.
29 augusti 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Katy,
We are so happy to hear you are happy with the service Cienna provided. We will be sure to pass along your kind words to her.
We can only apologise that you had a negative experience with one of our products but thrilled to hear this was turned around for you.
Please do not hesitate to get back in touch if you ever need any further support.
Warmest Wishes,
Tommee Tippee
Facebook Messenger Help
I contacted Tommee Tippee via facebook messenger and got put through to chat with Elliot who gave a 5 star extremely helpful service. Will definitely continue to use Tommee Tippee brand they have never let me down.
28 augusti 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Kerry,
We are so happy to hear that you are satisfied with the service Elliot provided. We will be sure to pass your kind words along to him.
We are delighted to hear that you will continue to use Tommee Tippee for all your little ones needs and that we have never let you down, we hope you continue to enjoy our products as much as we do.
Warmest Wishes,
Tommee Tippee
Contacted TT for cherry day time…
Contacted TT for cherry day time soothers for a child will special needs. They were very prompt, helpful and informative. The product is discontinued they searched to see if any of their retailers had any but to no avail. They are posting me free soothers similar to the ones I require fingers crossed he will like them. Thank you so much TT that’s the only soothers he will take.
First class customer service 👍
28 augusti 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Alma,
Thank you for taking the time to leave your review.
We're always delighted to hear that even if we are unable to provide the exact item you are searching for that our parent-Care Specialists are willing to put in that extra work to help find you and alternative.
We have taken on board your comments about the availability of older stock and have passed them onto the relevant team.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Great customer service
Had a small issue with a couple of bottles. Spoke to Elliot on live chat and it was resolved within 10 minutes. Great customer service!
28 augusti 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Nicola,
We are so sorry to hear that you were having issues with your bottle, and we are so glad to hear that Elliot was able to resolve your issue so quickly and that you enjoyed his customer service, we will be sure to pass your kind words along to him!
We hope that you continue to have good experiences with Tommee Tippee and that you enjoy our bottles as much as we do.
Warmest Wishes,
Tommee Tippee
Amazing customer service after an error…
Amazing customer service after an error by myself when placing an order with a free gift. Resolved and ordered quickly free of charge.
28 augusti 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello.
Thank you for taking the time to leave your feedback.
We are delighted to hear you had an amazing customer service experience, with our parentcare specialists. We are thrilled they were able to resolve your issue with your order and this was dealt with quickly.
If you do require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Great experience with customer services…
Great experience with customer services today, Martin was very helpful
28 augusti 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Michelle.
Thank you for taking the time to leave your feedback.
We are thrilled to hear you had a great customer service experience with our parentcare specialist Martin, and that he was able to help you with your query.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Svar från Tommee Tippee UK
Hello Sioned.
Thank you for taking the time to leave your feedback.
We are delight to hear you received great customer service for our parentcare specialists.
We will certainly be passing your kind words on.
If you require further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Florence and Beth were so so helpful
Florence and Beth were so so helpful! Immediately identified the problem and got a replacement ordered the same day! Amazing customer service!
27 augusti 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Ashleigh.
Thank you for taking the time to leave your feedback.
It is wonderful to hear how helpful our parentcare specialists Florence and Beth were, and they were able to identify the problem and had a replacement sent out to you.
We will certainly be passing your kind words on to them.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Amzing.
Amzing.
I like tommee Tippee and have purchased from them a lot now. Their site is good and products are great. I have reccommended to freinds and family who also loved them.
10 april 2026
Svar från Tommee Tippee UK
Hi there,
Thank you for taking the time to leave some feedback.
We're thrilled to hear that you have continued to chose our brand to care for your little one and we're delighted to hear how satisfied you are with the quality of our products. We're pleased to also hear that you have recommended us to family and friends and we hope they also fall in love with our products as much as we have!
Wishing you all the best,
Tommee Tippee
I contacted Tommee Tippee to see if…
I contacted Tommee Tippee to see if they could send me two blue glow in the dark dummies as they are the only colour my son likes and the others make him gip/gag. Although they were unable to just send me two blue ones, they were really helpful and kind towards the situation.
It would be helpful if you sold all colours separately, especially for families with SEND children, however, the customer service I received was brilliant from Beth and Anthony
27 augusti 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello,
Thank you for your feedback.
We are delighted to hear Beth and Anthony were helpful and empathetic when assisting you with your query.
We really sympathise with your dilemma and shall certainly pass your feedback on to the relevant team for review.
Thank you again for taking the time to leave your review, it means a lot to us and your thoughts help us keep improving.
Best wishes
Tommee Tippee
Missing parts
I spoke with Tayla about missing parts from my electric breast pump. This conversation was very helpful and Tayla quickly resolved the issue, offering to post the missing parts at no cost to myself.
26 augusti 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Katie,
Thank you for taking the time to leave a review of your experience with Tayla.
We are so pleased to hear how quick and helpful she was when getting you some new parts for your Electric Breast Pump.
Best wishes,
Tommee Tippee
Issue resolved quickly by Debbie
I had an issue with the breast pump I purchased. Debbie was incredibly helpful on the chat and resolved my issue quickly and with a very satisfactory outcome. Thanks Debbie!
26 augusti 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello RT,
Thank you so much for taking the time to leave your feedback!
We are delighted to hear that Debbie was so helpful and was able to provide a satisfactory solution so quickly. We will be sure to pass on your kind feedback to Debbie.
Warmest Wishes,
Tommee Tippee
Brilliant customer service from Debbie…
Brilliant customer service from Debbie today. She resolved my issue super fast and efficient and was very kind. Thank you again for your help ❤️
26 augusti 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Greta,
Thank you for taking the time to leave some wonderful feedback.
We're ecstatic to hear that our Parentcare Specialist, Debbie, was happy to support you with your query and offer a suitable resolution. We're thrilled to hear how satisfied you are with the service received and that you found us to be fast and efficient, we will ensure your kind words are passed onto our team!
We hope you continue to love our products as much as we do and we're always here for any further assistance you may need!
Wishing you all the best,
Tommee Tippee
I had troubles with my prep to go…
I had troubles with my prep to go cooling flask, I was supported by Martin and Debbie and they solved this problem straight away brilliant service!
26 augusti 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Joanie,
We are so glad that Martin and Debbie were able to help you resolve your troubles with your PrepGo Formula Feed Maker cooling flask, and we will be sure to pass on your lovely words to them!
We hope you continue to love our products as much as we do, and we are delighted that our services were able to help you today!
Warm Wishes,
Tommee Tippee
Really impressed with Tommee Tippee’s…
Really impressed with Tommee Tippee’s customer service! I contacted them about some faulty bottles and Beverley was incredibly helpful in arranging replacements for me. The response was really quick, and the new bottles arrived within two days!
Thank you so much, Beverley, for being so helpful and making the whole process so easy. Fantastic customer service! ⭐️⭐️⭐️⭐️⭐️
24 augusti 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Lottie,
We are so glad that you were impressed by our customer service! Especially so that Beverley was so helpful and that she was able to arrange a replacement for you, we will be sure to pass along your kind words to her.
We hope you continue to enjoy our bottles and that your little one enjoys them as much as we do.
Warmest Wishes,
Tommee Tippee
Lovely customer service
I had a query about a couple of the sippee cups from Tommee Tippee and both Honor and Debbie went above and beyond to help me solve the issue and have kindly resolved my problem. Thanks ladies, I’m very grateful. ☺️
26 augusti 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Tina,
Thank you for taking the time to leave a review of your experience with Honor and Debbie.
It's wonderful to hear how they both went above and beyond to assist you and resolve your query about your cups!
Best wishes,
Tommee Tippee
My perfect prep machine was faulty but…
My perfect prep machine was faulty but after contacting the team they arranged a quick replacement and pick up of old machine. Beth & Izzy were fabulous and super helpful. Great customer service!
26 augusti 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Ciara,
We are so pleased that you found Izzy and Beth's customer service to be fabulous, we will be sure to pass along your kind words to them.
We hope that your new Perfect Prep finds you well and that it makes feeding little one quick and stress free! We hope that you continue to enjoy our products as much as we do.
Wishing you well,
Tommee Tippee
Replacement Part - LetsGo bottle warmer
I enquired about a replacement part as unable to source any myself and the agent called Nick sorted my issue within a few emails and arranged delivery of the part. Outstanding service from start to finish. Nice to see some top quality customer service still around
25 augusti 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Paul,
Thank you for taking time to leave your feedback.
We're always delighted to hear that our Parent-Care Specialists are able to resolve an issue quickly and get that spare out to you so you can get back to your little one.
We will be sure to pass along your kind words to Nick.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Tayla helped with my problem in a fast…
Tayla helped with my problem in a fast and helpful manner
25 augusti 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi David,
Thank you for taking the time to leave a review of your experience with Tayla.
We are so pleased to hear how speedy and helpful she was when assisting with your query.
Best wishes,
Tommee Tippee
I contacted customer services to see…
I contacted customer services to see about replacement parts for some insulated bottles I have for my toddler who had bitter through a silicone straw. Their team was fantastic and have issued new bottled for us as they dont have that particular part as replacement. They had excellent communication. Honestly one of the best companies i've contacted for customer service.
25 augusti 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Charlotte,
Thank you so much for the lovely Trustpilot review in relation to your recent experience with our Parentcare Specialist Team.
We are so pleased to hear that you were provided excellent customer service and were given a replacement.
We are so glad to hear that you were given a replacement due to the chewed silicons.
Thank you so much for the compliment about being one of the best companies that you have dealt with.
I hope we hear from you again.
All the best.
Tommee Tippee
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.