Contacted customer service as my daughter’s cup was faulty, spoke with Andy via the live chat and honestly what an amazing experience. Spoke through my issue with him and the outcome is they are sendi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I spoke with Debbie and Sophie on Facebook messenger as my steriliser broke today. I could not have asked for a better service and support to ensure that I was given the right support. Within less tha... Se mer
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Really great customer service provided by Andy on the online chat, sourcing me free replacement parts for my Wearable Manual Breast Pump. Chat was a little slow but otherwise flawless.
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Have had a Tommee Tippee weighted straw cup for about 4 months, and the weight has started coming off the straw (which then means the any-way-up bit doesn't work). Fine that it's worn out considering... Se mer
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Företagsinformation
Skrivet av företaget
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Kontaktuppgifter
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Storbritannien
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Utmärkt
12 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Tommee Tippee UK
Hi Thomas,
We are so glad to hear how happy you are with the service you received from our parent care team, we really appreciate you taking the time to leave your feedback.
Best wishes,
Tommee Tippee
Used numerous tommee tippee products…
Used numerous tommee tippee products with all 3 of my babies and never had an issue! Will always be my go to baby brand, they’re great!
Today I queried something and the customer service I received was amazing, I spoke with Antony, Morgan and Kelly who quickly got back to me and helped with my questions!
4 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Melanie.
Thank you for taking the time to leave your feedback.
We are sorry to hear that you experienced an issue with one of your products but absolutely delighted that our parentcare specialist, Antony, Morgan and Kelly were able to get this resolved quickly for you.
We will certainly be passing your kind words on.
It is wonderful to hear that Tommee Tippee is your go-to brand for your little ones.
If you require further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Svar från Tommee Tippee UK
Hi Roisin,
Thank you for taking the time to leave a review. We are so pleased you are happy with the customer service you received.
If you need anything further in the future, please do not hesitate to reach out.
Warmest Regards,
Tommee Tippee
Incredible customer service
Incredible customer service, replaced broken items with very little hassle.
29 april 2026
Svar från Tommee Tippee UK
Hi Gordon,
Thank you very much for your feedback. We are delighted that you had a great experience with our Parent Care Team and that we were able to replace your broken items with minimal hassle to yourself.
Please don't hesitate to come back to us again in the future if you require anything further.
Best Wishes
Tommee Tippee
Svar från Tommee Tippee UK
Hi Kieran,
Thank you so much for taking the time to provide your feedback,
We are delighted to hear that the outcome was exactly as you wanted.
Please come back to us again if there is anything you need and we will do what we can to assist
Kind regards,
Tommee Tippee
Total rubbish
I know, let’s design a bottle with holes at the top so it spills milk all over your baby…. Whilst we’re at it, how about a bottle shape that means the last 5-10 mil is always left at the bottom.
My 2 week old could have come up with a better bottle.
4 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello,
Thank you for taking the time to leave us some feedback on your recent experience.
We are sorry to hear that this has been unsatisfactory for you. We design our bottles to have a teat that resembles the breast as much as possible so that it replicates breast feeding for your little one. We do compete thorough assessments on our products to ensure they are fit for purpose and in line with our consumers needs.
We would really like to discuss this further wsith you so you can get back to feeding your little one with ease, however you do not seem to have shared your details with TrustPilot so we cannot reach out to you. Please can you contact us on https://www.tommeetippee.com/en-gb/contact-us referencing 140103 so we can get this sorted for you.
We hope to hear from you soon,
Tommee Tippee
The steridryer broke down after 1 month…
The steridryer broke down after 1 month of usage. I'm now stuck in limbo and do not know what to do.
3 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Faz,
Thank you for taking the time to leave us feedback on your recenyt experience with the Steri Dryer.
We are sorry to hear that this is no longer working after such a short time of use, we understand how frustrating this may be as we expect our products to provide the length of usage needed for your little one.
We would love to discuss this with you but sadly, your details have not been shared through Trustpilot.
Please could you reach out to us on https://www.tommeetippee.com/en-gb/contact-us referencing 140028 so we can turn this around for you.
We hope to hear from you soon,
Tommee Tippee
Svar från Tommee Tippee UK
Hi Anna,
Thank you for your feedback. We are delighted that you had a great experience with our Parent Care Specialists and we were able to assist you.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Excellent customer service
Excellent customer service, sorted out the issue pretty quickly and sent me the replacement item.
29 april 2026
Svar från Tommee Tippee UK
Hi Saima,
Thank you for taking the time to leave some feedback.
We're delighted to hear how satisfied you are with the service provided to you by our Parentcare Specilaists and we could not be happier to hear that a replacement is on the way. We're overjoyed to hear that your query was resolved quickly and efficiently and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
I had refused to accept an order…
I had refused to accept an order delivery and learning that my parents had purchased me the same items as a gift, however even though the package worth of over £400 had been returned for over 3 weeks, no refund had been processed. I had to keep chasing this and none of the agents were helpful, apart from the 3rd agent I had spoke to. Not sure I’d be any to order from you again based on my returns experience!
28 april 2026
Svar från Tommee Tippee UK
Hello,
Thank you for taking the time to leave us some feedback on your experience with your order with us.
We are sorry to hear there was a delay with your refund. When an order is rejected at delivery, this then needs to be processed at the couriers facility, relabelled with new tracking information and returned to us. Once we recieve the order back we then need to process the return. We recommend using our returns protal https://www.tommeetippee.com/en-gb/returns if you do not need your order any longer as this will be a much speedier process when returning your order.
We will take on board the feedback in regards to the speed of resolving this for you and will use this to continue to improve the services we provide to ensure this is a seamless process in future.
Best wishes,
Tommee Tippee
worst customer service
This was one of the worst customer service experiences I’ve ever had. I placed an order during a promotion of free soother with a NightGlow Pod purchase, but the soother never arrived.
When I contacted support, the response was slow, and their first reaction was to ask for a screenshot as "proof" of the promotion. Who honestly expects to keep evidence of a website offer just to receive what they paid for? When I told them I didn’t have a screenshot, they claimed the offer had ended before my purchase - even though it was still live on their site when I checked out.
It feels like they are making customers pay for their own technical mistakes. The soother is worth less than £10, which is nothing compared to what I spent, but the dismissive, rude attitude really bothers me. I won't be shopping here again.
14 april 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello,
Thank you for taking the time to leave some feedback on your recent experience with our Parent-Care team.
We are sorry to hear that you did not qualify for the free item and this left you feeling frustrated and dismissed when discussing with the team.
We understand how dissapointing it can be when you miss out on an offer. One of our Parent-Care specialists ahve reached out to you to see if we can turn this experience around for you.
We hope to hear back from you soon,
Tommee Tippee
Fast and efficient ordering and…
Fast and efficient ordering and delivery of product. Not used it yet as baby due September.
24 april 2026
Svar från Tommee Tippee UK
Hi Amanda,
Thank you for providing us with your feedback.
We are pleased to hear that you found the ordering and delivery for your order was Fast and efficient.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee
Purchased the Owl Travel Night Aide
Purchased the Owl Travel Night Aide. Very disappointed, white noise cannot play when being charged, the owl turns off after 10 minutes, no way to have on all night long. Waste of money, I wouldn’t recommended this product.
1 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Maddy,
Thank you for taking your time to share your feedback.
We are deeply sorry to hear about your experience with Ollie The Owl Travel Sleep Aid, this is not the experience we aim to deliver at Tommee Tippee.
We understand how important is for you to play white noise consistently through the night for your little one, and how frustrating it must be to see the device switching off after a couple of minutes.
As the manual states it, Travel Sleep Aid can't be used while charging due to safety reasons. You can find the right information here:
Mini Travel Sleep Aid | Tommee Tippee (https://www.tommeetippee.com/en-gb/product-support/support-mini-travel-sleep-aid)
However, we'd like to make this right for you regarding the device switching off after a couple of minutes. Please reach out to our customer support team with your personal details and your reference number (#139584) and one of our Parent-Care Specialists will be happy to guide you through the correct troubleshooting.
You can contact us using your preferred type of communication through this link:
Tommee Tippee UK (https://www.tommeetippee.com/en-gb/contact-us)
We appreciate your honesty, and we'll be looking forward to hear from you soon.
Warmest Wishes,
Tommee Tippee.
Jo helped me within minutes
Jo helped me within minutes. Sent me out a new prep feed maker without any hesitation as soon as I provided her with my confirmation of purchase email. Excellent customer service. Would recommend this brand to all, already was doing so as I love the product but now seeing how quick they are to send out a new one knowing this one has broke makes me even more confident with putting others onto this brand.
1 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Demi,
Thank you so much for taking the time to leave such wonderful feedback!
We are so glad Jo was able to help solve this for you, we will be sure to pass this over to her.
Please do not hesitate to reach out to us again in future if we can ever help with anything.
Warmest Wishes,
Tommee Tippee
My daughter-in-law absolutely loved the…
My daughter-in-law absolutely loved the prep bundle and it was everything she wanted and more.
27 april 2026
Svar från Tommee Tippee UK
Hi Michelle,
Thank you so much for taking the time to leave this lovely review for us.
We are so happy to hear that your daughter-in-law loved the bundle, and we hope she gets lots of use out of it.
We hope you continue to recommend us in future.
Best wishes,
Tommee Tippee
Our go to brand
We always purchase tommy tippee because the cups are always durable and spillproof, We’ve loved so many of their products, recently we switched from bottle to straw cups so we do we of course purchased Tommy Tippee, we loved them but the first one we disconnected the tubing from the weight at the bottom and the valve at the top, then found out that the tubing won’t go back in if we do this but we loved the cup so we bought two more and decided to find better ways to clean it, unfortunately though twice now it’s just disconnected on its own somehow and even if you put it back the tubing slides off and won’t stay there after the first time you disconnect, this is the only problem i’ve ever had with a tommy tippee product and after bringing it to their attention they were happy to rectify the situation and make sure that we were satisfied.
There are products that may not always be as effective as others but when a company goes above any beyond to make sure it’s fixed and that you’re happy and takes the feedback to find a solution in the future that makes a difference.
We will continue to use this brand and will continue to suggest them to others.
1 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Lisa,
Thank you so much for taking the time to leave this lovely review for us.
We always love to hear that you have been enjoying our products and hope you continue to advocate for us in future.
Please do not hesitate to reach out to us again in future if we can ever help with anything.
Best wishes,
Tommee Tippee
Great experience with Customer service
Great experience with Customer service
1 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Taniya,
Thank you for your feedback.
We are delighted to hear how happy you are with the service you received from us, and we greatly appreciate you taking the time to leave your feedback.
Best wishes,
Tommee Tippee
great support
Brilliant support from the teams to help with spare parts.
Lanre and Martin We’re kind and helpful with my request. Thank you
1 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Susie,
Thank you for taking the time to leave us a review.
We are always happy to always hear our Parent-Care Specialists were able to provide those spare parts for you.
We will pass your thanks to Lanre and Martin.
Warmest wishes,
Tommee Tippee.
Exceptional Customer Service…
I had the pleasure of talking to Beverly yesterday, she responded quickly and was very helpful, polite, arranging a replacement for Our Daughter’s Go-prep without any problem at all. Most understanding. Everything was sorted within a few Minutes which was impressive by far. The level of customer service was exceptional !. Again Thank you !
29 april 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Lynn,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help quickly resolve your issue and leave you with such a great impression.
We will be sure to pass along your kind words to Beverly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Reached out to Tommee Tippee for help…
Reached out to Tommee Tippee for help and Andy kindly responded to my enquiry. He listened to my troubles and went above and beyond to make sure I felt heard as well as kindly helping to take some of the stress away that I am currently facing.
30 april 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Andy.
We are so pleased to hear he made you feal heard and eased some stress by going above and beyond to assist with your query!
Best wishes,
Tommee Tippee
Detta är Trustpilot
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