Prep machine faulty. Overheated electrically and no longer working. Contacted Tommee Tippee in literally every way possible, every platform and was ignored or fobbed off. Finally got a result, they we... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
L'unica marca che si può comprare per qualità, costo inferiore agli altri rispetto alla qualità che offre e assistenza sempre presente ed attenta al cliente. Posso solo dire che mio figlio di 16 mesi... Se mer
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Purchased a Tommy tippee cooling flask which has been a lifesaver, had an issue with the lid flashing and not updating, which after contacting through live chat/email this was resolved quickly by a re... Se mer
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Have messaged tommee tippee tonight on there business page speaking with Sophie and Diego and they have both been so helpful with helping me with an issue I had and they managed to get this resolved i... Se mer
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Företagsinformation
Skrivet av företaget
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Kontaktuppgifter
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Storbritannien
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Utmärkt
12 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great CS
I spoke to Antony, Andy, Bethany & Sophie on live chat over the course of today and they were all super helpful and resolved my issue quickly and smoothly after sending over my details.
6 juli 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
I spoke with the customer service…
I spoke with the customer service assistant Sophie K she was amazing!
6 juli 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Rebekah,
Thank you so much for taking the time to leave such wonderful feedback for Sophie.
We are delighted to hear that she was able to assist you, and we will be sure to pass on your kind words to her. I'm sure she will be thrilled to receive your feedback.
Thank you again for sharing your experience with us.
Warmest Wishes,
Tommee Tippee
Prep machine faulty
Prep machine faulty. Overheated electrically and no longer working. Contacted Tommee Tippee in literally every way possible, every platform and was ignored or fobbed off. Finally got a result, they were to replace the prep machine.. created the order and didn't send it. Been waiting almost two weeks and again being ignored. Had one reply to say they will look into this and get back to me.. never did. Really sh*t customer service and for that reason I wouldn't recommend buying from them. There's cheaper alternatives now.
25 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Katy.
Thank you for taking the time to share your feedback with us.
Please accept our apologies for not meeting your expectations on this occasion.
We fully understand the importance of the product for you and your little one, and we would like to investigate this issue further and rectify it as soon as possible.
One of our Parent Care Specialists has reached out to you via Email.
We hope to speak to you soon regarding this matter.
Best Wishes.
Tommee Tippee.
Fantastic customer service
Fantastic customer service - really helped me out with a missing part. 10/10 would buy from Tommee Tippee again.
3 juli 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Luke,
Thanks for taking the time to leave this lovely review.
We're delighted to hear our Parent Care Specialists were able to resolve your issue easily.
Thank you again for your words and for your support.
Warmest wishes,
Tommee Tippee.
After having problems with my order I…
After having problems with my order I got in contact with the customer care team and they resolved all issues on the day. Happy returning customer.
3 juli 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi C,
Thanks for writing this fantastic review for us!
We're so delighted to hear our Parent Care Specialists were able to resolve your issue smoothly.
Thanks a lot for your support. It means everything to us.
Warmest regards,
Tommee Tippee.
Andy was amazing
Andy was amazing, so informative and helpful, amazing customer service with our uv portable steriliser issues!
3 juli 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Kelsey,
Thank you for taking the time to leave a review of your experience with Andy.
We are so pleased to hear how informative and helpful he was when assisting with your query about the NightGlow Pod!
Best wishes.
Tommee Tippee
Have messaged tommee tippee tonight on
Have messaged tommee tippee tonight on there business page speaking with Sophie and Diego and they have both been so helpful with helping me with an issue I had and they managed to get this resolved in no time at all. They both made it so easy and I appreciate their help thank you
2 juli 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Cassey,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to help solve your issue quickly and smoothly.
We will be sure to pass along your kind words to both Sophie and Diego.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Svar från Tommee Tippee UK
Hi Christina,
We're so delighted to hear you're more than happy with our products.
Thanks for taking the time to leave this beautiful review.
Best wishes,
Tommee Tippee.
What great customer support service
What great customer support service! So easy to reach out and talk to someone, I explained my problem, and with very little faff it was resolved. Would definitely mean I'll choose tommee tippee if given the choice on future products as little man grows. Very grateful mum right now. Thank you!
2 juli 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Esmart,
Thank you for your wonderful review!
We're delighted to hear that our team was able to resolve your issue quickly and with minimal fuss. Your kind words mean a lot to us, and we're so pleased we've earned your trust for the future as your little one grows.
Warmest Wishes
Excellent experience for a faulty replacement
A replacement for a faulty item originally purchased through Amazon handled very quickly and effectively. Talking to Izzy through email Tommee Tippee chat on a Friday evening. A collection was arranged for the faulty item on the Monday and replacement was received the Wednesday. At 36 weeks pregnant it was wonderful to have an issue sorted so effectively. Thank you Izzy for the exemplary customer service / experience.
26 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Anna,
Thank you so much for your wonderful review.
We're so pleased Izzy was able to resolve the issue quickly and make the replacement process smooth and stress-free for you. We'll be sure to pass on your lovely feedback. Wishing you all the best for the remainder of your pregnancy.
Warmest Wishes,
Tommee Tippee
Great customer service by Beth.
Great customer service by Beth.
Really appreciate the effort
1 juli 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Afifa,
Thank you for taking the time to leave some feedback.
We're thrilled to hear that you have received excellent customer service from our Parentcare Specialists and we're delighted to hear how satisfied you are with this. We hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Product issue
I had a product issue and Florence from customer services was great resolved the issue promptly.
1 juli 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Immy,
Thank you so much for taking the time to leave a review.
We are delighted to hear that Florence was able to assist you promptly. We will be sure to pass on your kind feedback.
If there is anything else we can help you with, please do not hesitate to get in touch.
Warmest Wishes,
Tommee Tippee
Great product and fantastic customer service
Purchased a Tommy tippee cooling flask which has been a lifesaver, had an issue with the lid flashing and not updating, which after contacting through live chat/email this was resolved quickly by a replacement being ordered. Sophie Beth and Diego were all so helpful and quick at arranging a solution. Great customer service and quick solution.
30 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Good Morning Natasha,
Thank you for taking the time to leave a review today.
We are pleased to hear this PrepGo has been a lifesaver for you however we do apologise to hear this stopped working, we know how important these items can be for feeding routine. Which is why it is great to hear the team were able to come together and resolve this quickly and promptly.
Thank you for the kind words towards our Parent-Care Team.
Best Wishes,
Tommee Tippee
Quality service
Customer service at Tommee Tippee is amazing. I received a set of glass baby bottles that were broken during transit, I was kindly offered a replacement. What else can I say other than the service was impeccable.
30 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Ragwana,
Thank you for taking the time to leave a review.
We do apologise to hear your item was damaged during transit and we can only imagine how upsetting it could be to see this when you are excited to open an order. However, it is great to hear the team were able to resolve this promptly for you.
If you need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
The correspondents were cooperative and…
The correspondents were cooperative and ordered spare parts on behalf of me. Really needed those parts to pump milk efficiently
29 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi there,
Thank you for taking the time to leave some feedback.
We're overjoyed to hear your experience with our Parentcare Specialists has been cooperative and supportive! We understand how important your breastfeeding journey is and we are always happy to help in any way that we can. We're pleased to hear you are satisfied with the service you received and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Andy from Tommee Tippee has been a…
Andy from Tommee Tippee has been a great help! He’s quick to reply , and very courteous . Definitely will reach out again if I need any help !
30 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Rebecca,
Thank you for taking the time to leave a lovely review!
We're delighted to hear that your experience with our Parentcare Specialists has exceeded your expectations and we're thrilled to hear how satisfied you are with the service provided to you. We're overjoyed to hear you received excellent support quickly and we hope you continue to love our products as much as we do.
Please do not hesitate to reach out to us if you need any further assistance!
Warm Wishes,
Tommee Tippee, and
Customer Service Advisor Andy has been…
Customer Service Advisor Andy has been super in helping my resolve issues with my prepgo flask. He has been very helpful and extremely quick in dealing with my issues. Thank You Andy
30 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Nasaar,
Thank you for leaving a a review of your experience with Andy.
We are so pleased to hear how helpful and quick he was in assisting with your query about the PrepGo. We'll pass over your thanks!
Best wishes,
Tommee Tippee
Nessuno ha la loro qualità! il mio neonato vuole solo i loro prodotti!!
L'unica marca che si può comprare per qualità, costo inferiore agli altri rispetto alla qualità che offre e assistenza sempre presente ed attenta al cliente. Posso solo dire che mio figlio di 16 mesi fin dalla nascita non ha voluto ciucci di altre marche famose, riconoscendoli e buttandoli a terra, perchè esiste solo questa marca! Non ho mai trovato in nessuna marca l'alta professionalità dell'assistenza immediata a domande o problemi di mamma inesperta, che ho avuto in questo anno di bambino da Diego, Izzy, Debbie, Florence, Antony, Sophie K e Nicholas. Avete una qualità incomparabile!!!!
30 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Francesco,
Thank you so much for your lovely feedback! We really appreciate the time you have taken to contact us.
We are honoured to have earned the trust of both you and your little one, and it makes us especially happy to hear that our pacifiers have been such a loved part of your son's journey from the very beginning.
Your kind recognition of our customer care team is deeply appreciated. We will be sure to share your wonderful feedback with Diego, Izzy, Debbie, Florence, Antony, Sophie K, and Nicholas—they will be delighted to know they made a difference during such an important time in your life as a new mother
Thank you for being part of our community and for trusting us with your child's needs. We wish you and your family many happy moments ahead, and we're always here whenever you need us.
Warmest Wishes,
Tommee Tippee
Spoke to Izzy and Morgan on Facebook…
Spoke to Izzy and Morgan on Facebook messenger for my little boys obsession with one of their dummies. They was able to answer my query and while this company have discontinued this particular dummy, they pointed me to the right direction to get more. Safe to say this mama is well stocked thank you to these guys! It was
Super quick responses. Thank you again!
29 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Amber.
Thank you for taking the time to leave your feedback regarding one of our Soothers.
We are delighted to hear that our Parent Care Specialists Izzy and Morgan were very able to answer all of your questions, despite advising you the soothers you were looking for were no longer in production, however, we are happy they were able to point you in the right direction.
Warm Wishes.
Tommee Tippee.
Nicholas G was amazing and supported me…
Nicholas G was amazing and supported me in any question s and any service I needed thank u again!
30 juni 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Amelia,
Thank you for your feedback.
We are very pleased to hear that Nicholas was able to resolve your issue for you.
We are happy to hear that you had an amazing and supportive customer service experience with him.
Best Wishes
Tommee Tippee
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.