Your perfect prep pro machine is awful. I bought one few weeks ago have been having issues since day 1. Your customer service is even worse. You claim it’s because of water temperature (not true) or d... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I honestly couldn't rate a company more and Antony who I dealt with was so helpful! I messaged on the chat as I was gifted the gro egg which has been really useful and the cable was damaged so wanted... Se mer
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Beverley was a huge help to me after my initial product turned faulty, she arranged for a replacement to be sent out. Upon arrival, the delivery person took a picture of the box as it was extremely da... Se mer
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Brilliant experience, I was dealing with their customer service team in replacing part of a perfect prep machine I was missing. I dealt with Harry and Antony, who went out of their way to help me. Bot... Se mer
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Företagsinformation
Skrivet av företaget
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Kontaktuppgifter
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Storbritannien
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Utmärkt
12 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Extremely disappointing experience with…
Extremely disappointing experience with this company. I am a new mother of twins, and I purchased this breast pump expecting it to be reliable and suitable for an essential daily need. Unfortunately, the pump developed a serious suction problem and did not work as it should when I needed it most.
As per the policy they will send us replacement only the valve and their troubleshooting process takes upto 28 days. i can not leave my babies without milk and what am i going to do within this time frame. I was forced to order breast pump from other vendors. They should apply their policy with logic.
I contacted customer service and fully cooperated with their troubleshooting process. I provided multiple videos and all the evidence requested to demonstrate the fault. After reviewing the videos, their own team confirmed that the duckbill valve was not functioning correctly and could be causing the lack of suction. In other words, the issue was clearly identified.
Despite this, instead of resolving the matter properly, I was offered another replacement part and further troubleshooting. At this point, I had already been put through unnecessary stress and inconvenience and had to purchase another breast pump because I could no longer rely on this product for my babies.
What is most disappointing is the way the complaint has been handled. I have provided evidence, cooperated fully and repeatedly explained my situation, yet I have still had to push for a full refund rather than receiving a straightforward resolution.
For a product that is used by mothers for something as important as feeding their babies, I expected much better reliability and customer support.
I would NOT recommend this product or this company based on my experience. The product failed when I needed it, and the customer service process has been unnecessarily stressful and frustrating.
⚠️ HIGHLY NOT RECOMMENDED. ⚠️
I sincerely hope the company improves both the quality of its products and the way it handles customers when something goes wrong.
9 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Disha,
Thank you for updating your review.
We are sorry to hear about the experience you have had with your Electric Breast Pump and with our customer service.
As part of our troubleshooting, we require as much information as possible in order to determine what may be the fault with your item. We can see that we have offered to bring your unit in for an assessment and further investigation by our team to determine what the issue is, this is where the 28 day period comes in.
Having read through the interaction, as you mentioned, we concluded that the issue was with the Duck Valve. This is a replaceable part in the breast pump. which we're happy to send you free of charge as this should rectify the issue you have faced. We understand that you would have preferred a refund, however, as there was not a fault with the pump but with a replaceable part, we are unable to refund it.
However, we do completely understand your frustration, as to how your complaint was handled. We never want to make anyone feel as though a complaint is not handled the correct way and feedback will be provided to the Parent Care Specialist's you spoke with.
Please accept our apologies for not meeting you expectations on this occasion, we can see that you are in communication with our Parentcare Specialists and we hope to hear from you.
Kind regards,
Tommee Tippee
Such amazing customer service
Such amazing customer service. Antony couldn’t have been more helpful. So polite and friendly. Was a treat talking to an actual human instead of a bot.
12 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi,
Thank you so much for taking the time to leave a review!
It is lovely to hear about the Amazing customer service you have received from Antony. Our Parent Care Specialist's, really do try to make sure their interaction are human and have that personal touch.
Your kind words have really touched us here at Tommee Tippee, and we will be sure to pass on your kind words directly to Antony.
If there is anything else we can do in the future, please do not hesitate to get in touch.
Kind regards,
Tommee Tippee
Great service
Thank you nick for sorting a spare part order for us so efficiently!
11 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Rosie!
Thank you so much for taking the time to leave your feedback.
We are delighted to hear Nick was able to assist you with your spare part order so efficiently! We will be sure to pass your kind words over to Nick.
Warmest Wishes,
Tommee Tippee
I would like to give my thanks and…
I would like to give my thanks and appreciation to Beth from Tommee Tippee Customer Service. She was extremely efficient and professional in helping me with my faulty Prep Go. After reviewing the video evidence, she was able to confirm that the temperature sensor was faulty and promptly arranged a replacement.
Beth was friendly, helpful, and handled the whole process quickly and professionally. I really appreciated how straightforward and hassle-free she made the experience.
11 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Beth.
It's wonderful to hear how friendly and helpful she was when assisting with your query about the PrepGo. We're glad she could get this all resolved in a straightforward and professional way!
Best wishes,
Tommee Tippee
Spoke to a live agent
Spoke to a live agent - Thomas, about an issue with the PerfectPrep machine. He talked me through the issue perfectly and helped me fix it. Was great and if I had any further issues I will be using the chat box again.
11 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Maximus,
Thank you for taking the time to leave a review of your experience with Thomas.
We are so pleased to hear how helpful he was when talking you through using your Perfect Prep.
Best wishes,
Tommee Tippee
Unsatisfactory customer service
I have a wearable double breast pump and there was no charger in the box. I initially spoke to customer service and they ordered me a new charger but then a few days later I was contacted to say they actually don’t have the charger and I should check back in again with them next week. As a mum who needs to express regularly, I think this is terrible service. They apologised but that doesn’t help me at all. I now have a very expensive breast pump I can’t use because the battery has died. Terrible service, wouldn’t recommend,
8 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Hannah,
Thank you for taking the time to leave us this feedback, and we apologise that we were unable to provide the part you needed. We understand that this is a stressful time, and would like to find a way to resolve this for you. One of our team has been in communication with you to try and get this sorted as soon as possible.
We understand how frustrating it must be, to have paid money for a product only to be unable to use it due to a missing part.
We are always looking to improve our customer service experience, and always take any criticisms and feedback on board to improve our customer service teams skills,
Warm Regards,
Tommee Tippee,
Fantastic customer service experience
I had a problem with flange size in a pump I'd purchased, so I messaged Tommee Tippee on Facebook, and within an hour, they'd helped order the right size for me to be sent out. Absolutely amazing customer service!
11 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Sophie,
Thank you for taking the time to leave a review.
We are very happy to hear our customer service was amazing, and we got the correct flange size issued out to you.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee.
Great customer service
There was a small problem with my order having items missing. Cienna and Izzy were really helpful and the missing items were delivered. The responses were really quick, clear and helpful. Thank you
10 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello hlmmawson,
Thank you for taking the time to leave a review, it is appreciated.
We are happy to hear Cienna and Izzy got your order issue resolved while being quick, clear and helpful.
Best wishes,
Tommee Tippee.
Quick and efficient
Harry and Thomas were incredibly helpful in arranging the replacement heads for the electric nail file I bought for my baby. Have already received the email and the heads are due to arrive in 3-5 days. Thank you both for your help and support.
10 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi,
Thank you so much for taking the time to leave this lovely review for us.
We are so happy to hear that Harry and Thomas were so helpful and were able to arrange replacement nail file heads for you.
We will make sure to pass your kind words along to them.
Best wishes,
Tommee Tippee
Great customer service
Had an issue with one of my PrepGo and called customer service. Susie was amazing help and emailed to make sure how to go about sorting this out. Thank you so much.
10 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Georgie,
Thank you for taking the time to leave this wonderful review for us.
We are so happy to hear that Susie was so helpful and got your issue resolved.
We will make sure to pass your kind words along to her.
Best wishes,
Tommee Tippee
Great customer service
I previously purchased two of the On the Go Stainless Steel Insulated Bottle Flask's and they were so good for the kids. Unfortunately had a bit of an issue with them so I contacted customer service. I spoke with Beverley who was so understanding and friendly. She agreed to replace my bottles for me.
I had to provide some pictures and once received, Izzy confirmed what I wanted and a replacement was arranged.
Thank you for all your help.
9 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
HI Dildhar,
Thank you for taking the time to leave a review of your experience with Beverley and Izzy.
It's wonderful to hear how understanding and friendly Beverley was and how Izzy was able to offer you some replacement cups for your little ones.
Best wishes,
Tommee Tippee
Amazing customer service
Amazing customer service today from Morgan at Tommee Tippee - I ordered some limited edition glass bottles which were unfortunately out of stock and they have sent me some bottles free of charge to make up for the disappointment - I’m very impressed!
10 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Joan,
Thank you for taking the time to leave a review with us,
We are sorry that we were unable to send the original glass bottles that you ordered, but we are glad that Morgan was able to assist you in getting a new set of bottles to you as soon as possible.
We will certainly pass that feedback back to him.
If you do require any further assistance in the future, please do not hesitate to reach out to us.
Warm Wishes,
Tommee Tippee.
We just had our first newborn boy and…
We just had our first newborn boy and bought the Tommee Tippee food prep maker. After following the instructions it appeared there was a slight issue with one of the functions. I contacted the Parent Care team at TT, and spoke with Beverley. Beverley couldn't have been more helpful, approachable, competent, and quick to respond when dealing with our query. After one or two email exchanges, Beverley troubleshooted and diagnosed the issue before providing a recommendation that worked. Some of the best customer care we have received, particularly in these anxious first few days after having a newborn. From Mark and Eimear.
9 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Mark.
Thank you for taking the time to leave your feedback.
We are very sorry to hear you experienced an issue with your Perfect Prep, we understand how important the product is for you and your little ones feeding journey and appreciate how anxious this time can be for you.
We are thrilled that our parentcare specialist Beverley was on hand to resolve the issue and was approachable and competent. We always strive to offer support the best way we can.
We are delighted that Beverley provided excellent customer service and will certainly be passing your kind words on to her.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Customer service
Had an issue with my order and reached out to customer service and Cienna was a great help really assisted.
9 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Abdul,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear Cienna was great help and got your issue resolved.
Wish you all the best,
Tommee Tippee.
It is great experience for me bcz…
It is great experience for me bcz Debbie is team member of tommee tippee . She is great i glad she sort my problem thank you
9 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Gursimran,
Thank you so much for taking the time to leave such a lovely review.
We are delighted to hear Debbie was able to assist you, we will be sure to pass your kind words on to her!
Warmest Wishes,
Tommee Tippee
I ordered a steriliser and the chosen…
I ordered a steriliser and the chosen delivery supplier had ordered it to the wrong location. I got in touch with Tommee Tippee directly and I had a quick response and resolution by the customer service team. A thank you to Nicholas, Elliot and Bethany who helped resolved the issue swiftly and professionally.
8 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Tanvir,
Thank you for taking the time out to leave a review.
We are sorry that your parcel was unsuccessful initially but really happy to learn that the team were able to resolve this for you with speed.
We will be sure to pass on your kind words to Nicholas, Elliot and Bethany.
Please do not hesitate to get back in contact should you ever need any future support.
Best wishes
Tommee Tippee
Great service …
Reached out to the tommee tippee customer service after experiencing issues with the perfect prep machine. Jo and Nick were so helpful and sorted the issue promptly, thank you both for your help. Thank you also to cienne, although we only communicated briefly she was also very helpful and friendly.
8 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Rebecca,
We really appreciate you leaving a review, thank you.
It is wonderful to hear that the team worked so well for you to get everything resolved as quickly as possible.
We will be sure to pass on your kind words to Jo, Nick and Cienna.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Prep Go machine does not work properly
Prep Go machine does not work properly, there are constant issues with it being too warm and therefore not functioning or it only gives the hotshot and not cold shot.
Customer care team also refused to help!
I would never recommend this machine to anyone.
8 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Camilla,
Thank you for taking the time to leave some feedback.
We would kindly like to make you aware that the Perfect Prep Machine's have a built-in safety feature designed to prevent water from dispensing at a temperature that may be too hot for your baby’s feed. During warmer months, this can flag up more often. The Perfect Prep will only operate if the internal temperatures or water temperature are between 5°C-28°C
We also recommend that you keep the Perfect Prep Machine away from sunlight and warm appliances ensuring that the machine works to its best capacity.
I appreciate being a busy parent it is not always easy to keep in contact, however we can see that you are currently in contact with the parentcare specialist team. Please be rest assured we will do our very best to get all your concerns resolved as quickly as possible.
Best wishes.
Tommee Tippee.
Excellent Customer Service
We received a Baby Healthcare Kit as a gift for our new born and the thermometer wasn’t working. I received a quick and friendly email reply. All I had to do was send a short video of the problem and the team organised a new kit for me due to the fault.
Great service!
8 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Nicola,
Thank you for taking the time to leave a review.
We are sorry that the thermometer was not working as it should have, but are happy that the team were able to assist you so quickly.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Very good Costumer Service
Debbie was very understanding and helpful with my query and resolved it very easily.
8 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Sian,
Thank you for your feedback.
We are delighted to hear Debbie easily resolved your query, and you found her helpful and understanding.
We greatly appreciate you taking the time to leave your feedback and will make sure your kind words are passed along to her.
Best wishes
Tommee Tippee
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