Your perfect prep pro machine is awful. I bought one few weeks ago have been having issues since day 1. Your customer service is even worse. You claim it’s because of water temperature (not true) or d... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Debbie in customer care was extremely helpful today. No sitting on hold, no being asked to repeat yourself, just straight to the issue and resolution. Very happy with the outcome and it was a complete... Se mer
Företaget har svarat
I honestly couldn't rate a company more and Antony who I dealt with was so helpful! I messaged on the chat as I was gifted the gro egg which has been really useful and the cable was damaged so wanted... Se mer
Företaget har svarat
Beverley was a huge help to me after my initial product turned faulty, she arranged for a replacement to be sent out. Upon arrival, the delivery person took a picture of the box as it was extremely da... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Kontaktuppgifter
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Storbritannien
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Utmärkt
12 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service …
Reached out to the tommee tippee customer service after experiencing issues with the perfect prep machine. Jo and Nick were so helpful and sorted the issue promptly, thank you both for your help. Thank you also to cienne, although we only communicated briefly she was also very helpful and friendly.
8 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Rebecca,
We really appreciate you leaving a review, thank you.
It is wonderful to hear that the team worked so well for you to get everything resolved as quickly as possible.
We will be sure to pass on your kind words to Jo, Nick and Cienna.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Prep Go machine does not work properly
Prep Go machine does not work properly, there are constant issues with it being too warm and therefore not functioning or it only gives the hotshot and not cold shot.
Customer care team also refused to help!
I would never recommend this machine to anyone.
8 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Camilla,
Thank you for taking the time to leave some feedback.
We would kindly like to make you aware that the Perfect Prep Machine's have a built-in safety feature designed to prevent water from dispensing at a temperature that may be too hot for your baby’s feed. During warmer months, this can flag up more often. The Perfect Prep will only operate if the internal temperatures or water temperature are between 5°C-28°C
We also recommend that you keep the Perfect Prep Machine away from sunlight and warm appliances ensuring that the machine works to its best capacity.
I appreciate being a busy parent it is not always easy to keep in contact, however we can see that you are currently in contact with the parentcare specialist team. Please be rest assured we will do our very best to get all your concerns resolved as quickly as possible.
Best wishes.
Tommee Tippee.
Excellent Customer Service
We received a Baby Healthcare Kit as a gift for our new born and the thermometer wasn’t working. I received a quick and friendly email reply. All I had to do was send a short video of the problem and the team organised a new kit for me due to the fault.
Great service!
8 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Nicola,
Thank you for taking the time to leave a review.
We are sorry that the thermometer was not working as it should have, but are happy that the team were able to assist you so quickly.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Very good Costumer Service
Debbie was very understanding and helpful with my query and resolved it very easily.
8 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Sian,
Thank you for your feedback.
We are delighted to hear Debbie easily resolved your query, and you found her helpful and understanding.
We greatly appreciate you taking the time to leave your feedback and will make sure your kind words are passed along to her.
Best wishes
Tommee Tippee
Good customer service
Contacted TT about a replacement piece for a sippy cup. They don't stock the replacement piece so Elliot helped get me sorted with a new cup. Many thanks.
8 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello La da,
Thank you so much for taking the time to leave a review, we will be sure to pass that on to Elliot.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Martin from tommee tippee was…
Martin from tommee tippee was absolutely amazing! I love this brand and the customer service! Thanks you tommee tippee
7 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Shaye,
Thank you for taking the time to leave a review.
We are very happy to hear Martin was amazing as well as loving our brand.
We hope you continue to use our products.
Kind regards,
Tommee Tippee.
Defected Product Replacement - Great Customer Service
I contacted TT UK after experience a defect with one of their products. The team, specifically Martin, Nick, and Cienna, were excellent in diagnosing the issue and then offering a replacement product when a fix couldn’t be found. Top notch customer service and easily handled via email, which is always my preferred! Thank you.
7 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Tomico,
Thank you for taking the time to leave a review.
We are very happy to hear Martin, Nick and Cienna ere excellent and provided top notch customer service.
We will be sure to pass this on to them, we hope you continue to use our products.
Wishing you all the best,
Tommee Tippee.
Had an issue with a product was dealt…
Had an issue with a product was dealt with very quickly and efficiently
7 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Orla,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear how quick and efficient the team were in assiating with your query.
Best wishes,
Tommee Tippee
Jo from customer service was amazing
Jo from customer service was amazing! Very helpful and sorted out my problem straight away! Lovely lady
7 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Bethany,
Thank you for taking the time to leave a review of your experience with Jo.
Its great to hear how helpful she was when assisting with your query and resolving everything right away!
Best wishes,
Tommee Tippee
I contacted tommee tipper regarding an…
I contacted tommee tipper regarding an issue that appeared with my portable feed maker. They responded very quickly just needing proof of purchase and some questions answered regarding the product. And very quickly sent me out a replacement order. Martin and Thomas dealt with the complaint & both did an excellent job. Thank you very much
7 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Naomi.
Thank you for taking the time to leave your feedback.
We are sorry to hear that an issue appeared with your portable feed maker, we understand how inconvenient this would have been for you and little one.
We are so thrilled to hear that our parentcare specialist Martin and Thomas were available to quickly offer their help and get the issue resolved for you.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Great customer service experience when…
Great customer service experience when sorting a faulty product.
7 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Lauren.
Thank you for taking the time to leave your feedback.
We are delighted to hear you received great customer service and your issue was resolved. We will certainly pass your kind words onto the team.
Warm wishes.
Tommee Tippee.
Absolutely incredible customer service
Absolutely incredible customer service. Spoke with Debbie this morning who was so helpful and accommodating. Highly recommend Tommee Tippee because their customer service is second to none. Thank you again Debbie
7 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Sally.
Thank you for taking the time to leave your feedback.
We are so thrilled to hear our parentcare specialist Debbie was very helpful and accommodating and was able to help resolve your query.
It is lovely to hear you would highly recommend our customer service.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippeee.
Excellent Customer Service
Excellent products.
Spoke to Elliot, a Live Agent, who was able to assist me with a query and source some replacement bits I needed for feeding. Very quick, polite and professional service, and was able to help out without any complications. Great example of customer service.
7 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Shines.
Thank you for taking the time to leave your review.
We are thrilled to hear our parentcare specialist Elliot was on hand to offer a polite and professional service and to solve your query quickly and without any complications.
We will certainly be passing your kind words on.
If you require any further assistance, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
The customer support agent Morgan was…
The customer support agent Morgan was very helpful and quick on reply
4 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Zane.
Thank you for taking the time to leave your review.
We are delighted to hear that Morgan was very helpful and quick with their response time.
We will certainly be passing your kind words on.
If you require any further assistance, please dont hesitate to reach out.
Warm wishes.
Tommee Tippee.don't
Svar från Tommee Tippee UK
Hello Lynda.
Thank you for taking the time to leave your review.
We are thrilled to hear you received a speedy response, we hope your issue has now been resolved.
If you require any further assistance, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Me han ayudado a resolver un problema
Me han ayudado a resolver un problema. Muy pendientes de que se resolviera. Mención especial a Elliot! Gracias.
4 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Noelia,
Thank you for taking the time to leave a review of your experience with Elliot.
It's great to hear that he was very attentive when helping with resolving your query.
Best wishes,
Tommee Tippee
Our steriliser tripped our electrics…
Our steriliser tripped our electrics and would not work so I contacted TT parent care to see if they could help. In one quick phone call, with no wait time to get through, I spoke to a lovely advisor named Beth who asked me a few questions and advised she would send me an email for me to send some photos across of the heat plate. The email came through swiftly and described exactly what I needed to provide. Fast forward to the response email, Beth confirmed they would send out a new replacement machine! I am over the moon with the quickness in sorting this, thank you so much Beth for making the process so smooth and easy!
4 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Chloe,
Thank you for taking the time to leave a review of your experience with Beth.
It's wonderful to hear how efficient and lovely she was when helping with your query about your steriliser. We are so glad to hear this was all resolved!
Best wishes,
Tommee Tippee
Parent care specialist
Debbie and Beth from the customer service department were absolutely brilliant in helping with me when I contacted, thank you so much ladies for everything!
Quick responding and very helpful
4 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Ffion,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists were able to help resolve your issue so quickly and leave you with such a good impression.
We will be sure to pass along your kind words to both Debbie and Beth.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
The best brand
The best brand !
Love all of the items they have
Good prices for the high quality of the items
The prep pro machine was recommended so I got it in the new stone colour and it’s actually beautiful as well as practical
Customer service is really good with English speaking staff which is perfect and definitely appreciated
Fast delivery
The majority of products are available in stock
7 maj 2026
Svar från Tommee Tippee UK
Hi Stacey,
Thank you for taking the time to leave a postiive review of your experience with us.
We are so pleased to hear you loved the items you got and found it easy to communicate with our Parent-care Specialists.
Best wishes,
Tommee Tippee
Their support was great and they very…
Their support was great and they very quickly and efficiently responded. Perfect service, couldn’t have asked more.
4 september 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Nils,
We're so glad to hear that you had such a positive experience with our team!
Here at Tommee Tippee, we always want to do the best for our customers, so hearing that you had perfect service from them is exactly what we strive for.
Warmest Regards,
Tommee Tippee
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.