Contacted customer service as my daughter’s cup was faulty, spoke with Andy via the live chat and honestly what an amazing experience. Spoke through my issue with him and the outcome is they are sendi... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have had a Tommee Tippee weighted straw cup for about 4 months, and the weight has started coming off the straw (which then means the any-way-up bit doesn't work). Fine that it's worn out considering... Se mer
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I spoke with Debbie and Sophie on Facebook messenger as my steriliser broke today. I could not have asked for a better service and support to ensure that I was given the right support. Within less tha... Se mer
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Really great customer service provided by Andy on the online chat, sourcing me free replacement parts for my Wearable Manual Breast Pump. Chat was a little slow but otherwise flawless.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Kontaktuppgifter
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Storbritannien
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Utmärkt
12 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The website was easy to navigate and I…
The website was easy to navigate and I was easily able to find what I was looking for
6 maj 2026
Svar från Tommee Tippee UK
Hi Samantha,
Thank you for taking the time to leave a review today.
We are pleased to hear you found the website easy to navigate, and you were able to find the items you needed without any difficulty.
If you ever need any support please do not wait to reach out!
Best Wishes,
Tommee Tippee
Cienna and Sophie were very quick to…
Cienna and Sophie were very quick to respond and helpful
11 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Charlie,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help resolve your issue quickly and leave you with such a good impression.
We will be sure to pass along your kind words to Cienna and Sophie.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Very easy and pleasant to deal with
Very easy and pleasant to deal with. Hassle free and problem was resolved immediately.
7 maj 2026
Svar från Tommee Tippee UK
Hi Aoife,
Thank you for leaving a review of your experence with us.
We are very plesed to hear our specialists were able to help with your query in a quick and easy manner.
Best wishes,
Tommee Tippee
Fantastic service
Cannot fault the live chat or customer support of TommeeTippee. I was able to speak with a human via live chat, and within a few minutes they’d kindly sent out replacement parts to support with a TommeeTippee manual breast pump I have. Fantastic service.
11 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Cassie,
Thank you for taking the time to leave a review of your experience with us.
We are so pleased to hear our specialists were very heplful in sending out the spare parts you need for your breast pump.
Best wishes,
Tommee Tippee
Cienna and Sophie have gone above and…
Cienna and Sophie have gone above and beyond to help us when we misplaced a part during the cleaning they sent the replacement free of charge. Absolutely fantastic service.
11 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Micheal,
Thank you for taking the time to leave a review of your experience with Cienna and Sophie.
We are so pleased to hear they were so helpful and able to send out that part you were missing so you can keep using your product.
Best wishes,
Tommee Tippee
Svar från Tommee Tippee UK
Hi Saloni,
Thank you for taking time to leave your feedback.
I am sorry to hear that one of your bottles has broken and can understand why this would be a source of frustration as we designed the glass bottles to be sturdy and durable.
One of our Parent-Care Specialists has reached out to you via email to see how we can best be of support.
We look forward to hearing back from you.
Warmest Wishes,
Tommee Tippee
Had an Issue with one of the bottles
Had an Issue with one of the bottles, contacted support who were helpful and understanding (given I just had a newborn). Excellent service, great products. Highly Recommended
11 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Mak,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialists we are able to assist you with your issue.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Great customer experience
Great customer experience. I had an issue with a product, but the team were quick to offer a replacement.
11 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Coralie,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear they were very quick with youir query and were able to offer to replace the item for you.
Best wishes,
Tommee Tippee
Servizio clienti eccellente!
Anna, Sophie, Olan e Izzy hanno saputo gestire il mio problema velocemente e con professionalità, risolvendolo in poco tempo! Servizio clienti al pari della qualità dei prodotti: eccellente!
11 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Salve Silvia,
La ringraziamo davvero per aver dedicato del tempo per lasciarci un feedback così positivo e ne parleremo con tutti gli agenti che le hanno fornito un'esperienza così positiva.
Ci auguriamo che continui ad utilizzare i nostri prodotti in futuro.
Cordiali saluti,
Tommee Tippee
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I wanted to leave this review to say a huge thank you to the Tommee Tippee customer service team, especially Jude, who went above and beyond to help my family.
My daughter is autistic and non-verbal, and her soothers are a huge source of comfort for her. I reached out as we were struggling to find the specific type she will accept, and Jude showed such genuine kindness, understanding, and compassion throughout.
Nothing felt too much trouble, and the support we received has honestly meant so much to us as a family. Customer service like this is rare, and I’m incredibly grateful.
Thank you again, Jude, for your empathy and for making such a difference.
11 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Chloe
Thank you so much for leaving such lovely feedback.
We can understand the struggles you may face having an autistic child and are delighted that our parent care specialists were able to support you and provide great service! We will be sure to share your kind words with Jude!
Be sure to reach back out to us if you need anything in the future.
Warmest Wishes,
Tommee Tippee
Kelly and Sophie have both been…
Kelly and Sophie have both been amazing, so kind and very understanding, I appreciate them both so much in everything they did to help me
11 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Danni,
Thank you for taking the time to leave some feedback,.
We're overjoyed to hear how satisfied you are with the service provided by our Parentcare Specialists and that you found us to be kind and understanding when supporting you with your query. We're glad to hear your experience has been amazing and we hope you continue to love our products.
We're always happy to help!
Warm Wishes,
Tommee Tippee
Great customer service
The customer service representative was super helpful and resolved my problem extremely quickly. Thank you!
5 maj 2026
Svar från Tommee Tippee UK
Hi Lisa,
Thank you for taking time to leave your review.
We're always delighted to hear when our Parent-Care Specialists can help resolve an issue for you so quickly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
I ordered a spare part for a tommee…
I ordered a spare part for a tommee tippee cup and they sent one that did not fit/ wrong cup
5 maj 2026
Svar från Tommee Tippee UK
Hi Ronnie,
Thank you for taking time to leave your feedback.
We are sorry to hear that you received the wrong part for your cup, we can understand how frustrating it must be to await an order only to have something else turn up, and we'd like to make this right.
One of our Parent-Care Specialists has reached out to you via email to see how we can best support you.
We look forward to hearing back from you.
Warmest Wishes,
Tommee Tippee.
Excellent customer service
Excellent customer service! I had an issue with my prepgo portable feed maker but TommeeTippee customer service team were very helpful and speedy at ordering me a replacement. I am a regular customer of tommeetippee bottles/dummies etc. and will continue to be loyal customer! 10/10
8 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Matt,
Thank you for taking the time to leave some feedback.
We're overjoyed to hear that you have received excellent service from our Parentcare Specialists and we're thrilled to hear how satisfied you are with how helpful our team have been to support you. We're pleased to hear you found us to been speedy and we could not be happier to hear that you will continue to be a loyal Tommee Tippee Customer!
We hope you continue to love our products as much as we do!
Warm Wishes,
Tommee Tippee
I’m struggling with this
I’m struggling with this, I purchased the filters for the UV Steriliser…I believe I have the wrong ones but am not sure where else to get the right ones
1 maj 2026
Svar från Tommee Tippee UK
Hi Ben,
Thank you for taking the time to leave this feedback.
We are sorry to hear you had trouble finding the correct filters for your Ultra UV Steriliser. We understand how frustrating this must be for you.
One of our Parent-Care Specialists has reached out to you to review the filters you have purchased and help identify the correct ones needed for your steriliser.
Thank you for bringing this to our attention, and we are looking forward to hearing from you soon.
Best wishes,
Tommee Tippee.
After the dummies my child relies on…
After the dummies my child relies on (who has lots of additional needs) has been discontinued and sold out everywhere I reached out to tommee tippee on Facebook the man I spoke to was so lovely and understanding, he offered a solution of sending out some different dummies they stock now that are similar completely free of charge to see if he liked them, I have been a customer for 10 years and I will definitely be recommending to everyone I know I can’t thankyou enough, you’ve gone above and beyond and on behalf of my son we thank you for your support in this very stressful situation I hope he likes them so we can continue purchasing from this amazing thoughtful company
8 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Thank you so much for your incredibly kind words and for being a loyal customer for the past 10 years. We are truly touched by your feedback.
We completely understand how important it is to find the right dummy for your little one, especially with additional needs, and we are so pleased we could help support you during such a stressful situation. We really hope your son gets on well with the new dummies sent out to you.
Thank you again for your support and recommendation. It genuinely means so much to us.
Tommee Tippee
Great customer service from Martin not…
Great customer service from Martin not only about the product but making sure as a new parent I was doing ok to, great work Martin thank you for all your help and checking on a new mum
7 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Thank you so much for your lovely feedback. We are delighted to hear that Martin was able to support you not only with the product, but also during such an important time as a new parent.
We will be sure to pass your kind words on to him.
Thank you again for taking the time to share your experience.
Tommee Tippee
Love Tommee tippee
Amazing experience as always with Tommee tippee customer service team. Every time I’ve spoken with them they are so friendly and I feel as if I’m talking with a friend, so easy to speak with. Very helpful in resolving my problem. I recommend Tommee tippee products of any kind because if there may be an issue with anything they are more than happy to help. Having this support on parent and baby products is amazing!
8 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hello Nicole.
Thank you for taking the time to leave your feedback.
We are delighted to hear how happy you have been with the service you have received from our parentcare specialists, and you have always received friendly helpful support.
We will certainly be passing your kind words on.
If you require any further assistance in the future please don't hesitate to reach out.
We truly value your loyalty.
Warm wishes.
Tommee Tippee.
Susie was incredibly helpful
Susie was incredibly helpful, answered my question straight away and gave me so much guidance for my perfect prep pro machine
8 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Oliva,
Thank you for your feedback. We are delighted to hear that you had a great experience with our Parent Care Specialist Susie, and that she was happy to assist you.
We will be sure to pass your feedback on to her, and hope that you continue to use our products in the future.
Best Wishes
Tommee Tippee
Quality issue to be review again but great customer support
Got Tommee Tippee anti colic bottles from Amazon. Bottles changed colour and turned orange after first boil. Contacted Tommee Tippee and Florence was very helpful. Will receive replacement bottles and see how it goes. Great customer service.
8 maj 2026
Omdöme utan inbjudan
Svar från Tommee Tippee UK
Hi Rosemary,
Thank you for taking the time to leave a review of your experience with Florence.
We are so pleased to hear she was very helpful and offered to send you some replacement bottles.
Best wishes,
Tommee Tippee
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.