Tommee Tippee UK Omdömen 

Very helpful and quick costumer service. Nicholas was really kind and happy to help.
Thank you

I purchased starter sets that came with the Size 0 Advanced Anti-Colic+ nipples (teats) for my grandson here in the United States. Regardless of where they’re manufactured, I bought them in the U.S., yet I’m now being told that I can’t purchase additional Size 0 nipples because they won’t be shipped here.

My grandson is almost five months old and still cannot tolerate the next flow rate without choking. Every baby develops differently, and not all American babies are ready for a faster flow at the same age. The Size 0 nipples have been essential for him.

The standard Tommee Tippee Anti-Colic bottle nipples have a flattened tip, and they simply don’t work well for his tummy issues. The Advanced Anti-Colic+ bottles have made his tummy pain significantly better, but now I can’t replace the nipples.

I’m not asking for a special discount or exception—I don’t care what they cost. I simply want the ability to purchase a product that was already sold to me in the United States.

My other daughter is expecting my second grandchild soon, and after seeing this experience, she’s reluctant to try Tommee Tippee products at all. It’s disappointing that a product that was available here is no longer accessible to families who genuinely need it.

I hope you’ll reconsider making the Size 0 Advanced Anti-Colic+ nipples available for purchase in the United States. Many babies have feeding challenges, parents and grandparents should have access to the products that work best for their individual needs.

Needed a replacement straw for trainer bottle as ours went down the drain when I was washing all the individual parts 🙈
Couldn’t ask for better service. Did an online chat with Antony and he has sent the parts out to me once I showed proof of purchase. Extremely helpful, otherwise it would’ve been another baby product wasted!
I also can’t speak highly enough of the prep machine and the uv steriliser in the tommee tippee range. Liver savers when it comes to hungry babies and quick and efficient sterilising bottles!
Thank you.

Absolutely amazing customer service! I had an issue with some of my bottles and from start to finish Beth and Izzy were so kind, friendly and helpful. They asked a few questions, quickly sorted a replacement for me, and even included some travel caps after I asked about them. The whole process was easy and stress-free. Thank you both so much for going above and beyond! ❤️

Contacted customer service and they were quick with a response and directed me to the correct email for me to contact.

Excellent bundle, great delivery

Florence at Tommee Tippee customer services team was excellent. She was friendly, understood the problem and gave pragmatic advice. I would certainly feel comfortable buying another Tommee Tippee product in the future due to the excellent customer service.

I had a great experience with their customer service. They replied very quickly, were polite and professional throughout, and made the whole process easy.

I needed some spare parts, and they arranged the order for me without any fees. They were helpful, kept me informed, and made sure I got exactly what I needed.

Excellent customer service—I really appreciate the fast responses and friendly support. I would definitely recommend them.

Got connected to Florence for an enquiry on chat about spare parts for the double breast pump.
She was amazing, the best customer care I have had online. Our interaction was 10 mins and she sorted everything for me.
Thank you.

I ordered two of the all season sleep bags and their baby nail file. We had previously been trying to cut our little one’s nails with clippers but found this very difficult. The nail file has been a complete game changer and I couldn’t recommend it enough.

I did experience some difficulties with the delivery of my products due to an issue with my address. I was fortunate enough to have got through to Debbie in customer service who couldn’t have been more friendly and helpful. She clearly explained what I needed to do in order to rectify my mistake and left a point of contact for me in case the issue remained unsolved. I am very grateful for Debbie’s assistance and I am very impressed with the service I received. If only all customer service could be as good as what I experienced with Debbie and Tommee Tippee. I will definitely be using the company again and would recommend highly to others.

I needed a part for my manual pump which I had bought from a pharmacy. The gentleman on the phone was extremely helpful and got that ordered for me. He was really friendly and caring, i only wish I had remembered his name to put in this review!
10/10 customer service
and its a great little pump, easy to dismantle and clean

Long wait times but overall great customer service

Great customer service- I needed a replacement part for my manual breast pump and I couldn’t find it on their website. Tayla and Cienna dealt with my query efficiently and arranged for 2 of the parts to be sent out to me at no charge. The delivery arrived within a couple of days and meant I have avoided having to buy a whole new pump! Thank you for your help.

I had a great experience with Tommee Tippee customer service. I contacted them regarding faulty anti-colic bottle valves, and both Cienna and Izzy were incredibly helpful throughout the process. They were friendly, responsive and kept me updated every step of the way.

Even when I struggled to identify the batch code because it was so difficult to read, they were patient and worked with me to resolve the issue. My replacement valves were arranged quickly and without any hassle.

It’s refreshing to receive such efficient and caring customer service, especially as a new parent. Thank you both for making the process so easy. I would highly recommend Tommee Tippee and their customer support team.

had a manufacturing issue with teats we picked up from local supermarket, resulting in baby not being able to suck any milk out. spoke to nicholas and beth and within a. few hours they’d placed an order for brand new ones to be sent to my address highly recommend ❤️

Had a great experience with Tommee Tippee online customer service, I spoke with Antony. My rapid cool had stopped working and within minutes he responded, asked me all the relevant questions and got me a replacement ordered. Thank you so much.

Jude and Cienna were incredibly helpful, what a great company, they treat parents who buy their products with great kindness.

I had an issue with my prep machine, I called customer services who answered straight away, no queues! Debbie was extremely helpful and understanding of the issues I was experiencing. Replacement and collection was all organised within minutes. You don’t often get customer service like that anymore so it deserves to be recognised.

Very disappointing – two faulty machines and still no resolution

I bought a Tommee Tippee Perfect Prep machine directly from Tommee Tippee on 28 May 2026, and unfortunately my experience has been extremely disappointing.

The first machine was faulty and had to be replaced. Sadly, the replacement has exactly the same problem.

The machine regularly refuses to prepare another bottle for around three hours after its last use because it claims the water is too warm. This makes it completely unreliable when my baby needs feeding and defeats the entire purpose of buying a machine that’s marketed as preparing bottles quickly and conveniently.

I’ve followed every troubleshooting step recommended by Tommee Tippee, including flushing the machine with cold water, topping it up with fresh cold water, keeping it out of direct sunlight, switching it off, using chilled water, and even setting the machine to the coolest water temperature available in the app. Despite all of this, the machine still overheats and refuses to make bottles.

I understand the machine has a safety feature that prevents it from operating when the water temperature exceeds 28°C. However, I don’t think it’s reasonable for a product designed to prepare baby bottles on demand to require constant cooling measures, refrigerated water or even ice just to work during normal UK summer weather.

Customer service has simply repeated the explanation about the safety feature rather than addressing the fact that I’ve now had two machines with the same issue. A replacement has not solved the problem.

I’ve now requested a full refund under the Consumer Rights Act 2015 because I don’t believe the product is of satisfactory quality or fit for purpose.

Based on my experience, I cannot recommend this product. It’s an expensive purchase that I simply can’t rely on when my baby needs feeding the most.