Amazing service received from Beth today. I can be honest and say I was a little rude towards her and this was no fault of hers. She went above and beyond to help me today. Sometime awful situation c... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When you have to make a call to this company, you've definitely got problems at home. Don't be afraid, the call will go smoothly, make sure you have your income and expenditure and be truthful. The ca... Se mer
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I honestly couldn’t put into words how grateful I am for the help I received from this lovely lady over the phone. She went above and beyond to listen to me, understand what I was going through,... Se mer
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A very patient and calm call handler/agent who talked to me like a human being even though I was super upset/angry. Ironically the ladies name is Patience. Patience by name patient by nature. Im s... Se mer
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Företagsinformation
Om TM Legal
Skrivet av företaget
TM Legal are committed to treating everyone fairly and comply with industry best practice. This means that we will work with individuals to find a solution. We will take the time to listen, learn and fully understand circumstances, so we can work with them to agree an affordable and realistic repayment plan to suit their financial means.
Our aim is to understand every situation and by offering choices and solutions, we hope to resolve situations in an ethical way.Kontaktuppgifter
4,4
Utmärkt
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
They were understanding and…
They were understanding and accommodated my issues promptly
7 juli 2026
Omdöme utan inbjudan
Svar från TM Legal
Hi Michael, thank you for your feedback - we’re pleased to hear the team responded quickly and took the time to work around your circumstances with care. It’s great to know you felt supported when you needed it. ~ AH
Chris was highly professional
Chris was highly professional, helpful and friendly.
An asset to any business.
I suggest a pay rise
Jerome
7 juli 2026
Omdöme utan inbjudan
Svar från TM Legal
Hi Jerome, thank you for your kind feedback - it’s great to hear Chris came across as professional, approachable and made a strong impression while helping you. We’ll be sure to share your comments with him. ~ MH
The staff was very helpful and…
The staff was very helpful and reasonable with the payment scenario for me
7 juli 2026
Omdöme utan inbjudan
Svar från TM Legal
Hi Daniel, thank you for your kind feedback - it’s great to hear the team took the time to understand your situation and work with you on a manageable payment approach. We’re pleased you felt supported throughout. ~ NS
Quite efficient but unfortunately I was…
Quite efficient but unfortunately I was having difficulty understanding the person at the other end, however she was very helpful when I could understand her. Seem to be an understanding company.
7 juli 2026
Omdöme utan inbjudan
Svar från TM Legal
Hi Mark, thank you for your feedback - we’re glad the team were helpful and approachable, and it’s appreciated that you highlighted the communication difficulties so we can continue to improve clarity on calls. It’s good to know you still felt supported overall. ~ TH
TMLegal
Just got off the phone with TMLegal, gentleman I spoke with was very professional and very reassuring. I was kept on hold for less than 10 seconds which we all know is fantastic as calling some of these companies can be rather exhausting. Overall really happy with this interaction and positive that all will be resolved in a respectful manner.
6 juli 2026
Omdöme utan inbjudan
Svar från TM Legal
Hi Amalak, thank you for sharing your experience - it’s great to hear the team provided a professional and reassuring service, and that you were quickly attended to without long waiting times. We’re pleased the interaction left you feeling confident moving forward.~MD
Incompetent staff
Set up a payment already only to have them call me and say I’ve missed a payment when they are the ones that failed to set it up correctly.
6 juli 2026
Omdöme utan inbjudan
Svar från TM Legal
Hi Richard, Thank you for your feedback. We can see the issue has been rectified. We have forwarded this to our relevant team who will review, to prevent this happening again. ~MD
Svar från TM Legal
Hi John, thank you for your kind feedback, we’re really pleased to hear Lindo made such a positive impression and supported you in a friendly and helpful way. ~MD
Talked to precious as she was 100 💯…
Talked to precious as she was 100 💯 excellent service . She was very precise and helped every my request for a letter immediately. Very impressed with Precious customer service and professionalism.
Javad Mirza
3 juli 2026
Omdöme utan inbjudan
Svar från TM Legal
Hi Javad, thank you for taking the time to share this, it’s great to hear Precious handled everything so clearly and acted quickly to get your letter sorted while maintaining such a high level of professionalism. We’ll make sure your feedback is passed on to her. ~ MH
The agent that dealt with my case was very professional …
The agent that dealt with my case was very professional. He listened to my financial situation and he set up affordable payment plan which I could pay each month.
2 juli 2026
Omdöme utan inbjudan
Svar från TM Legal
Good morning Susan, thank you for your feedback - we’re really pleased to hear the advisor took the time to understand your financial situation and helped put a manageable payment plan in place. It’s great to know you felt supported and that everything was handled professionally. ~ TH
Zee was very helpful today and helped…
Zee was very helpful today and helped me set up an affordable plan. Very professional too.
Thank you
1 juli 2026
Omdöme utan inbjudan
Svar från TM Legal
Hi Kharis, thank you for sharing your feedback about your experience with Zee - it’s great to hear they took the time to get a plan in place that felt manageable for you while remaining professional throughout.~ NS
Friendly
Friendly very understanding very helpful a pleasant experience very happy with the outcome
1 juli 2026
Omdöme utan inbjudan
Svar från TM Legal
Hi Coral-Ann, thank you for your kind feedback - we’re so pleased to hear the team took the time to understand your situation, made everything feel easy, and left you with such a positive outcome.
~ MH
Spoke to akeem very helpful chap sorted…
Spoke to akeem very helpful chap sorted me out no problem first class
30 juni 2026
Omdöme utan inbjudan
Svar från TM Legal
Hi Denise, thank you for sharing this - it’s great to hear Akeem was able to sort everything quickly for you. We’ll be sure your kind feedback is passed on to him. ~ NS
Keep calling me from different numbers
Keep calling me from different numbers. Looking for Deborah. My name is not Deborah. I keep blocking the numbers and they still find constant ways and numbers to ring me!!!!
29 juni 2026
Omdöme utan inbjudan
Svar från TM Legal
Hi Kayden - It could be that the Credit Reference Agencies that we used to identify contact details for Deborah has inadvertently associated your number.
Contacting us to explain does not deem you to be liable for any account. That is really important to know.
We've asked for more information via Trustpilot so we can identify the account and investigate. We'd be grateful if you could provide this and we will amend where applicable.
Customer Escalations Team
Svar från TM Legal
Hi Carolyn, thank you for your kind feedback - It is great to know our agent made your experience feel smooth and helpful throughout. ~ NS
Svar från TM Legal
Hi Brooke, thank you for your feedback - we’re really pleased to hear you found the support helpful and that your experience was a positive one. It’s great to know the team could assist you when needed. ~ MH
thank for all your help !!
29 juni 2026
Omdöme utan inbjudan
Svar från TM Legal
Good morning Nejat, thank you for your kind words. We’re really pleased the support you received made a positive difference and helped things feel more manageable. ~ AH
My call was pleasant
My call was pleasant. Undersfanding an very helpful. The lady set up my direct debit an took a payment also.
29 juni 2026
Omdöme utan inbjudan
Svar från TM Legal
Hi Debbie, thank you for your feedback - it’s great to hear your call felt comfortable and that the advisor took the time to help you get your payment and direct debit set up smoothly. We’re pleased everything was handled clearly and efficiently for you. ~ TH
Very Helpfull
29 juni 2026
Omdöme utan inbjudan
Svar från TM Legal
Hi Abul, thank you for your feedback - we’re really pleased the support you received made things clear and easy to work through. ~ TH
Svar från TM Legal
Hi Danny, thank you for taking the time to share this - it’s great to hear our team made the process smooth and left a positive impression. ~ MH
Absolutely brilliant I was very worried…
Absolutely brilliant I was very worried the lady I spoke to was so kind and understand and made a set up for me that I could easily afford it was a pleasure to deal with them under a not nice circumstance
26 juni 2026
Omdöme utan inbjudan
Svar från TM Legal
Hi Ben, thank you for your kind feedback. We’re really glad our team member helped ease your worries with a supportive approach and set up an arrangement that worked comfortably for you, especially in difficult circumstances.
~ MH
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.