TM Legal Omdömen 

I spoke to a person named mish for help solving my debt and he was really helpful and good customer service.

A very patient and calm call handler/agent who talked to me like a human being even though I was super upset/angry. Ironically the ladies name is Patience.
Patience by name patient by nature.
Im so relieved that my account will at last be cleared within months.
Thank you

Really nice and reassuring and understanding person , I spoke to.

Tyra made the experience very unstressful and we came to a reasonable affordable resolution taking away the anxiety.

Really helped me in this dark time of mine

Absolutely cursing service … making tricks to pay different then what their email suggest …

Contaced me via letter, email, calls and texts which is fine..they also illegally breached GDPR by emailing my 15 year old daughter and several other email addresses I use. These were not given to the creditors and TM have no right to go looking around for data like that..if they are going to apply for a CCJ they should just go ahead as threatened because I have more priority debts that need dealt with...regardless of my poor money management skills they have no right to message other emails, let alone a 15 year old girl with full details of my name. Address, date of birth, debt amount, who its for and everything else

Adviser Rivas was very helpful and professional helped me to set up an affordable plan. Thank you

The man I spoke to was amazing and helped me with giving me other organisations to help me with my finances and my mental health as the reason am in this position is I sadly lost my husband to cancer in march very quickly but he was very sympathetic and understanding witch has really helped me face other things I need to do.
Thank you for your help xx

I honestly couldn’t put into words how grateful I am for the help I received from this lovely lady over the phone. She went above and beyond to listen to me, understand what I was going through, and help me when I genuinely felt overwhelmed and didn’t know what to do.

She was so patient, kind, understanding and reassuring. She never made me feel like I was a burden or that my questions were too much. She took the time to explain everything clearly and made what felt like an impossible situation feel manageable.

Sometimes you speak to someone for only a short amount of time, but the kindness they show can make such a huge difference. That’s exactly what she did for me. I came away from the call feeling listened to, supported and genuinely cared about.

I wish I could properly express just how much her help meant to me. She deserves recognition for the compassion and support she showed. Thank you so much — you truly made a difficult situation a little easier. ❤️

We forget at times we are human everyone everywhere is experiencing something no matter how big or small that could be affecting them in more ways then one, remembering were human and have compassion is something I believe this company shows unquestionably every trait of that if you yourself show that too

This is the third time this company have come after me for someone else's debt, they just take a scatter gun approach, contacting anyone with the same name, appalling company!

Hi thank you for helping me Michael I appreciate that and my problems have been resolved 5 🌟

Ian the gentleman on the phone, was extremely helpful and understanding of my situation. He helped me work out a plan without any pressure.

Mish was extremely helpful and kind

A branch of "Perch Capital Ltd", the same company as ACI -working out of a little office on an industrial estate in Blackpool
They are a scumbag debt collection agency chasing low credibility "debts" sold on from companies such as Sky tv (probably for a tiny percentage)
When you don't respond to ACI, they pass it on to their mates across the office - my advice is to ask them for a Privacy Request (Subject Access Request (SAR)). They will have been given no information from Sky (etc) about you or your "debt" & therefore cannot take any further action
There is probably 1 solicitor (intern?) as they are listed with the Solicitors Regulatory body
I wonder how a scumbag debt collection agency got good reviews on Trustpilot

Everything about TM Legal screams non-compliance with regulatory and legal requirements - to the extent that they can't even fulfill their legal obligations of completing a Subject Access Request - clearly this is because this would provide positive proof of their campaign of consistent and shocking levels of harassment. I have reported them to all authorities. Of all the debt collection companies I have dealt with TM Legal are the lowest of the low in an already murky pond!

Got very good help sorting my bill out from your member of staff thank you

Christie was brilliant, very kind, professional, understanding, offered me different solutions, can't thank her enough and I really appreciate all her help.

Was on the phone with a staff member called Hope, she was very polite. She listened and explained the context of the call in a way I understand after I told her I struggle to understand things. She "dumbed" is down as people would say but in a good way. I fully understood the hole process when she did. She took into account my finance situation and set helped me set up a plan on a date I know i can pay on. Although it will take me just over 2 years to fully pay it off, but she was not mad nor did she push to impress the monthly repayment. Unlike other debt agencies will push for stupid monthly payments. They explained more of the debt I have and kept calm duing the the hole call. I suffer with a few medical conditions, but she spoke to me as a human with respect and clarity. Very helpful and I am glad that I got the phone call done, as I was concerned the letters where not legit. Overall I am verry satisfied with the service I received, and one less thing to stress over now.