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Deborah was very helpful

I can't thank the lady that I spoke to enough after today's phone call. I had explained my past situation as to how I had got into the debt they were trying to get payment for and how I had had some other debts written off due to my circumstances at the time. It was hard for me to speak about it but I managed to, and after about 5 mins of talking she said she needed to speak to a senior manager. She came back and said that the debt was written off and I didn't have to worry about it. My experience with these and other debt collection agencies and debtors are usually good. You just have to be honest and explain stuff and they do listen. Thankyou again, you've no idea what a relief it was to have you listen.

Dear Trustpilot,

TransUnion have written to cancel Perch Capital's credit report regarding the fake transaction with Credit Finance.

I do not have a reference number with Perch Capital or TM Legal, because I am not their customer and would never be one.

Thank you.

Company not giving proper answer and blame which payment what for not clearfy anything and put in bed credit

Deborah was kind, helpful, friendly and informative. Lovely experience in a not so nice situation, thanks Deborah!

3 times i called these to pay off another final payment for the THIRD time for a phone bill i had 10 years ago! Got cut off every time I mentioned wanting confirmation that once again I paid I would recieve it in writing that I owed nothing else moving forward incase they were again to contact me with another bill!!

Obtained a CCJ for a statute barred debt and sent correspondence to a previous address. Very convenient set of "oopsy daisy" moments from them. Some would say it could be deliberate.

Had a call from a lovely lady called Deborah who took the time to help me set up a payment plan. She was absolutely wonderful and so empathetic with my situation and nothing was too much trouble for her. Payment plan now in place thank you

Disgusting company who failed to follow the practices FCA using bully tactics to get me to accept a debt that isn’t mine: they can’t prove it is mine and this had been going on for years it’s also statue barred debt so now I’m going to prove they are in the wrong they still put a default on my credit report . The ombudsman and FCA are taking action I’m awaiting further investigation: don’t let them get away with it. I have sent cease and desist letter they ignored me. I also sent a prove it letter again I am
Sure they will just ignore me. It goes around in circles account on hold for 60 days cooling off and then the harassment starts again.. I’m not ignoring them I have asked them to prove the debt and refer to the creditor but I just get ignored. Do your research and fight back .

Unaima was amazing she spoke to me like i actually existed thanks to her i understood everything

These first class scum really have no limits at all!!!!!! used a solicitor’s to send a notice to the executor of the estate of the late Philip Turnbull !!!!!!
Well guess what scum here in public I demand a full written apology and agreement never to contact me again through any agency whatsoever !!!!!
Police… action fraud and the fca have been notified of your unscrupulous conduct!!!!
This one bites !!!!!

I had to call 3 x as twice I got cut off, however, when I did eventually get through I spoke to a call handler called Debbie who was professional, understanding and extremely empathetic. My issue was resolved and my account was closed.

Spoke to a lovely lady called Deborah as a dd had been set up which wasn’t authorised by myself. She sorted this out straight away!

Had such a smooth and transparent conversation this evening with Debbie. So professional yet so personable. A real asset to the ACI team!

Had a very polite experience with Deborah, she was very helpful with my account and settled up a suitable payment plan for me, very kind and helpful, appreciate the support.

I had a very friendly conversation with a lovely lady in her voice, named Deborah. She is absolutely one of the best customer service officer I've spoken with. Her words were encouraging and I was able to reach at a compromise with my payment. Thanks so much Deborah. So please to have called at this time.

Agent was very helpful very understanding….Top lady thank you

I spoke to a lovely lady called deborah in blackpool office ,really lovely lady who listened and was empathic, she knew her job and not pushy , i was not willing to set up an arrangement till certain issues were resolved but she explained things clearly so i made my arrangement with her ,you have a star worker there!!!! Sue.