TM Legal Omdömen 

2 902
•
TrustScore 4.5 av 5

4,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Amazing service received from Beth today. I can be honest and say I was a little rude towards her and this was no fault of hers. She went above and beyond to help me today. Sometime awful situation c... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

A very patient and calm call handler/agent who talked to me like a human being even though I was super upset/angry. Ironically the ladies name is Patience. Patience by name patient by nature. Im s... Se mer

Betygsatt 5 av 5 stjärnor

I honestly couldn’t put into words how grateful I am for the help I received from this lovely lady over the phone. She went above and beyond to listen to me, understand what I was going through,... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

When you have to make a call to this company, you've definitely got problems at home. Don't be afraid, the call will go smoothly, make sure you have your income and expenditure and be truthful. The ca... Se mer

Företaget har svarat

Företagsinformation

  1. Juridiska tjänster
  2. också i
  3. Inkassobyrå

Om TM Legal

Skrivet av företaget

TM Legal are committed to treating everyone fairly and comply with industry best practice. This means that we will work with individuals to find a solution. We will take the time to listen, learn and fully understand circumstances, so we can work with them to agree an affordable and realistic repayment plan to suit their financial means.

Our aim is to understand every situation and by offering choices and solutions, we hope to resolve situations in an ethical way.

Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(2 902)

449 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Very quick and simple

Very quick and simple, very good customer service

18 september 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi Harvey, thank you for taking the time to leave a review. It’s great to hear everything was straightforward and that you received such a positive level of service. ~ NS

Betygsatt 5 av 5 stjärnor

Advicer was very helpful

Advicer was very helpful, understood my situation very well, thank you very much.

16 september 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi Iveta, thank you for taking the time to leave a review. We're pleased to hear our adviser took the time to understand your circumstances and provide the support you needed. ~ TH

Betygsatt 5 av 5 stjärnor

My name is Gemma and I'm with my friend…

My name is Gemma and I'm with my friend Andy I have mental health issues badly I wasn't going to answer the phone but I'm so glad I did the girl called mackyla 🌞🌞😎😎 brightened up my day I was so down and head a mess but she reassured me that things be ok she's so hound I have a 22 year old and she isn't as mature as this girl she is a credit to your company don't let her go she has made me feel like I'm not alone I have my best friend Andy all I need but mackyla made me smile which I havnt been doing for a long time thank you mackyla your mum has done an amazing job to make you into the lovely young lady you are today thank you very much from 💎💎💎 gem x

16 september 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi Gemma, thank you for sharing your experience. We're delighted that Mackyla was able to bring you some reassurance during a difficult time and help you feel supported when you needed it most - we'll be sure to pass on your kind comments. ~ NS

Betygsatt 5 av 5 stjärnor

Very kind and helpfull

15 september 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi Dominika, thank you for your review. We're pleased to hear our team provided support in a caring and helpful way and made your experience a positive one. ~ AH

Betygsatt 1 av 5 stjärnor

constantly harassing me for a debt that…

constantly harassing me for a debt that doesn't exist, reply to their emails all you get is emails not monitored tin pot company if they cannot look a replies. I have full documentation for a loan that was paid , any court action or ccj registered against me will be met with legal action!

15 september 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi, were sorry to hear about your experience, we want to get a better understanding and investigate your concerns.

We have reached out via Trustpilot, we look forward to hearing back from you. ~MD

Betygsatt 5 av 5 stjärnor

5 star

Helping me to sort things out with the help of MR. MISH.
MAY GOD BLESS HIM.
AND THANK YOU SO MUCH FOR HELPING OUT IN MY SITUATION.

15 september 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi Johny Peter, thank you for your kind feedback. We're delighted that Mish was able to help you work through your situation and provide the support you needed at an important time. ~ TH

Betygsatt 1 av 5 stjärnor

Absolutely appalling experience with TM…

Absolutely appalling experience with TM Legal. A disputed E.ON-related debt ultimately resulted in a £622 CCJ and a huge amount of unnecessary stress and time spent trying to resolve matters.

The situation became so serious that I had to make an N244 application seeking to have the judgment set aside. E.ON subsequently removed the remaining balance, bought the account back and assisted with getting the CCJ cancelled.

Despite all of this, TM Legal have still failed to properly respond to my emails or address the issues I have raised. Their handling has been so poor that I have now had to escalate matters to both the Legal Ombudsman and the Solicitors Regulation Authority.

For a legal debt-recovery firm, I would expect basic communication, proper consideration of disputes and responses to correspondence before matters reach this stage.

Stressful, frustrating and completely unacceptable. Based on my experience, I could not recommend TM Legal.

24 augusti 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi, were sorry to hear about your experience, we want to get a better understanding and investigate your concerns.

We have forwarded your review to our relevant department to understand what has happened. They may reach out to you upon review. ~MD

Betygsatt 5 av 5 stjärnor

Treated with dignity, knowledge and compassion

Colene was extremely knowledgeable and helpful in navigating to resolving. In a time when people skills are often underrated she surpasssed in every way and is huge asset to her company

15 september 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi David, thank you for taking the time to share your experience. We're delighted to hear Colene's knowledge, care and strong communication helped you feel supported while finding a resolution, and we'll be sure to pass on your kind comments. ~ MH

Betygsatt 5 av 5 stjärnor

Thank.u very much for your help

14 september 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi Claire, thank you for taking the time to leave this review. We're really pleased to hear we were able to support you and help make things easier for you. ~ MH

Betygsatt 5 av 5 stjärnor

Beth was very polite

Beth was very polite, friendly and very helpful. She helped me set up the best plan to suit my circumstances.

11 september 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi Consumer, thank you for taking the time to share your experience. We're pleased to hear that Beth took the time to understand your circumstances and helped you find an option that was the right fit for your needs. ~ TH

Betygsatt 5 av 5 stjärnor

Mish has helped me a lot with my…

Mish has helped me a lot with my finance and told me what I should do. So yes they are excellent at it. Thank you Mish.

11 september 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi Awais, thank you for taking the time to share your feedback. We're delighted to hear that Mish took the time to guide you through your financial situation and helped you understand the next steps with confidence. ~ MH

Betygsatt 4 av 5 stjärnor

Spoke with Hira

Spoke with Hira, very pleasant and efficient lady,thanks for your help

11 september 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi Stav, thank you for taking the time to share your feedback. We're pleased to hear that Hira made the process straightforward and provided prompt support in a friendly and professional way. ~ AH

Betygsatt 5 av 5 stjärnor

More than a case manager who gave me hope

I would like to personally thank Mekella, Case Manager at TM Legal.
I cannot put into words the relief this woman gave me today. I called feeling extremely frightened, overwhelmed and emotionally exhausted by a situation that has been causing me enormous stress. I was even prepared to pay a debt that I do not believe is mine simply because I was desperate for the situation to end.
Mekella did something I will never forget. She listened to me — not just as a case number, but as a human being. She gave me the time and space to explain the difficult circumstances behind the account and the domestic abuse I have experienced. She showed me compassion, patience and understanding when I was emotional and struggling to speak.
Instead of treating me simply as someone who needed to make a payment, she listened carefully to my circumstances, reassured me that I should not be going through this, and told me she would escalate the matter and do everything she could to try to find a solution. For the first time, I felt that someone genuinely cared about what had happened to me rather than seeing me as just an account or a balance.
I ended that phone call crying, but this time they were tears of relief. A burden I have been carrying for weeks suddenly felt lighter. For the first time with this situation, I felt that somebody had genuinely heard me and wanted to help me rather than judge me.
Mekella, if you ever read this, thank you. You gave me hope today when I desperately needed it. Your kindness may have been part of your working day, but to me it meant far more than that. I will never forget how you treated me.
There may be other women experiencing abuse who are frightened to explain their circumstances or ask for help. I hope my review gives even one of them the courage to speak up, because speaking to someone like Mekella can make an enormous difference.
TM Legal are very fortunate to have her. Five stars simply aren't enough. ❤️

10 september 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi Lorien, thank you for taking the time to share such thoughtful feedback. We're truly pleased to hear that Mekella took the time to listen with care and understanding during what was clearly a very difficult and emotional situation, and that her support helped bring you some reassurance and hope. We will make sure this is fed back ~ MH

Betygsatt 5 av 5 stjärnor

I had the pleasure of speaking with a…

I had the pleasure of speaking with a lovely and very helpful customer service agent by the name of Mish he was very understanding and
Thoughtful in helping me today

10 september 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi Natasha, thank you for your review. We're delighted to hear that Mish took the time to understand your circumstances and provided thoughtful support that made your experience a positive one. ~ TH

Betygsatt 5 av 5 stjärnor

Payment resolved

A big Thank you to Amanda she is so helpful and sweetheart and understanding person she helped me with solving a big problem to me and am so greatful for that she is the one who answered my call a great service from the beginning to the end 💖

9 september 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi :), thank you for taking the time to share your feedback. We're so pleased to hear that Amanda took the time to understand your situation and helped bring a stressful issue to a positive outcome, while providing caring support throughout your experience. ~ TH

Betygsatt 5 av 5 stjärnor

Mish was patient

Mish was patient, kind and empathetic. This helped make a difficult time easier.

9 september 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi M Ames, thank you for taking the time to leave your feedback. We're pleased to hear Mish took the time to understand your situation and helped make a challenging period feel more manageable through her care and support. ~ TH

Betygsatt 5 av 5 stjärnor

Spoke to a lovely lady called michaela…

Spoke to a lovely lady called michaela she was lovely . She was very friendly and really helpful. Was able to sort out the problem and told me if I ever had to contact them again I could ask to speak to her again.

8 september 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi Margaret, thank you for sharing your experience. We're delighted to hear Michaela was able to resolve the issue for you while providing such a friendly and reassuring service, and it's great to know she left such a positive impression. ~ NS

Betygsatt 5 av 5 stjärnor

Person was lovely

Person was lovely, helpful and everything was sorted fairly quickly

4 september 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi Liz, thank you for taking the time to share your feedback. We're pleased to hear that the team member took the time to help and that everything was resolved smoothly for you. ~ MH

Betygsatt 5 av 5 stjärnor

Great service

Great service! Mish was extremely patient.

7 september 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi Cal, thank you for your review. We're so pleased to hear Mish took the time to support you with patience and made the process a positive experience. ~ AH

Betygsatt 5 av 5 stjärnor

Yash was very helpful and guided me…

Yash was very helpful and guided me through everything I rate the experience a 5 star

7 september 2026
Omdöme utan inbjudan
Logotyp för TM Legal

Svar från TM Legal

Hi Nicole, thank you for your review. It's great to hear that Yash guided you through everything clearly and helped make the process straightforward from start to finish. ~ MH

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer