The mechanic on the day was 5 star, but when it came for the AA to take my payment was a complete nightmare. Pending status for 7 days coultn't get the money back in to my account till the eighth day... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I found the price to be competitive for the work I asked to be quoted for online. Website was easy to use and was easy to specify what I needed doing. On the day the man who arrived to carry out the w... Se mer
I find it very difficult going to a garage and not feel intimidated. I chose a home service so it was a 1 to 1 where I would not be so anxious. My mechanic today was Michael Rogers, honestly he was th... Se mer
Service itself was fine. However, I never received a call in the morning to let me know of a general time slot like they said. Afternoon appointments also state before 4pm, and they came at 5:10pm. Wh... Se mer
Företaget har svarat
Företagsinformation
Om AA Car Care
Skrivet av företaget
AA Car Care
Car servicing, diagnostics and repairs, brought to your driveway by AA Mobile Mechanics.
Car care that comes to you
- Our AA-trained Mobile Mechanics carry out servicing, diagnostics and repairs at your home or workplace
- No dropping your car at a garage or rearranging your day around an appointment
- We look after your car while you get on with the things that matter
Simple, clear pricing
- You’ll see the price for your booked work upfront
- If we find that additional work is needed, we’ll explain what’s required and provide a separate quote
- We’ll only carry out additional work once you’ve approved it
Quality you can trust
- Work is carried out by trained AA Mobile Mechanics
- Parts and labour are backed by a 12-month or 12,000-mile guarantee
- Our Mobile Mechanics are backed by 120 years of motoring expertise
Easy online booking
- Book online in just a few simple steps
- Choose a date and available arrival window that works for you
- Manage your car care without the usual garage admin
AA Car Care. 120 years of expertise, now on your driveway.
Kontaktuppgifter
Storbritannien
- theaa.com/car-care/mobile-mechanics
4,5
Utmärkt
216 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good service, bad logistics & admin
Whilst the service itself is good, the logistics of it all could do with some improvement. Everything is confirmed many times over with many emails detailing what service has been booked and how to get ready for it, however, when it came to the day I did NOT receive a call in the morning to clarify the time. Instead I received a call 15 mins before the service that the mechanics are arriving (luckily I was home) There were more emails and texts about the status of the service whilst the mechanics were right outside my home which is confusing and information overload. The final report only arrived the next day as part of another 5 emails summarising everything with just one little detail missing: the actual work that needs doing. Too much digital overload. The service itself, the mechanics, where great, friendly and helpful.
5 oktober 2026
Svar från AA Car Care
Hi Claudia, the date and time would be in the confirmation email. If there are any changes, someone from the team would reach out. We're sorry to hear about the emails, if you reach out directly, the team will be happy to take a closer look with you.
Turned up on time,explained what was…
Turned up on time,explained what was happening. G old service, would definitely use again.
5 oktober 2026
Engineers were polite & professional &…
Engineers were polite & professional & full service carried out as booked.
However, I had reserved a morning slot but they didn’t turn up until after 12:30pm without any prior communication to let me know so I wasted the whole morning waiting for them to turn up. Need to improve communication to customer if running late or booked slot has changed.
5 oktober 2026
Svar från AA Car Care
Hi Jason, we're sorry to see this and for any inconvenience caused. If there are any changes our team would reach out. If there are any concerns you would like to raise further, please don't hesitate to get in touch.
Arrived on time carried out full…
Arrived on time carried out full service very pleased
5 oktober 2026
Brilliant service friendly and…
Brilliant service friendly and knowledgeable mechanic would have David again
5 oktober 2026
Svar från AA Car Care
We are glad you enjoyed your experience. Thank you for your positive feedback regarding our technician's expertise and friendly assistance. We look forward to helping you again soon.
Arrived on time and completed the…
Arrived on time and completed the service on time.The mechanic was friendly and helpful.
5 oktober 2026
So much better than taking your car to…
So much better than taking your car to the garage and reasonable prices too . Mick was happy to chat about the car and give me good advise on looking after it and what work to have done next year .Very happy with the service and I will be booking again for next years service .
5 oktober 2026
Omdöme utan inbjudan
Very professional mechanic and also…
Very professional mechanic and also kind person
Thank you
5 oktober 2026
Svar från AA Car Care
Happy to help, Ana. Thanks for leaving 5 stars.
Nice friendly service
Nice friendly service, clear communication and I did have to leave home. What could be better?
30 september 2026
Work done on my drive👍
Good price, they turned up on time having advised me of their expected arrival about 10 minutes before appearing. Slight problem with parts but once solved got on with the job. Very pleasant young man with a senior technician keeping him right. Job done and I didn’t leave home. Great.
2 oktober 2026
Prompt attendance kept informed and…
Prompt attendance kept informed and courteous service
30 september 2026
Svar från AA Car Care
We are happy to hear that our team provided you with timely updates and polite assistance. Thank you for your positive feedback.
On time excellant servicr
2 oktober 2026
The carer was there for only 5 minutes…
The carer was there for only 5 minutes and the repairman was also 5 minutes
1 oktober 2026
Svar från AA Car Care
We thank you for sharing your feedback. We hope you're okay.
Kane was friendly and efficient and…
Kane was friendly and efficient and completed the service within the timeframe and called me before attending.
3 oktober 2026
Booking process was easy and mechanic…
Booking process was easy and mechanic was very friendly and professional
1 oktober 2026
Svar från AA Car Care
We are glad you enjoyed your experience. Thank you for your feedback about our easy system and team.
Good communication from technician
Good communication from technician
I ɓooked a major service and was told next time book premium parts i would of thought for the AA to use THEM AS STANDARD
1 oktober 2026
Detta är Trustpilot
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