The mechanic on the day was 5 star, but when it came for the AA to take my payment was a complete nightmare. Pending status for 7 days coultn't get the money back in to my account till the eighth day... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I find it very difficult going to a garage and not feel intimidated. I chose a home service so it was a 1 to 1 where I would not be so anxious. My mechanic today was Michael Rogers, honestly he was th... Se mer
Easy to book, appointment with 2 days at a very reasonable price. The technician called to say they were on the way and kept me informed through the work, which took just under 2 hours. The vehicle wa... Se mer
Företaget har svarat
Service itself was fine. However, I never received a call in the morning to let me know of a general time slot like they said. Afternoon appointments also state before 4pm, and they came at 5:10pm. Wh... Se mer
Företaget har svarat
Företagsinformation
Om AA Car Care
Skrivet av företaget
AA Car Care
Car servicing, diagnostics and repairs, brought to your driveway by AA Mobile Mechanics.
Car care that comes to you
- Our AA-trained Mobile Mechanics carry out servicing, diagnostics and repairs at your home or workplace
- No dropping your car at a garage or rearranging your day around an appointment
- We look after your car while you get on with the things that matter
Simple, clear pricing
- You’ll see the price for your booked work upfront
- If we find that additional work is needed, we’ll explain what’s required and provide a separate quote
- We’ll only carry out additional work once you’ve approved it
Quality you can trust
- Work is carried out by trained AA Mobile Mechanics
- Parts and labour are backed by a 12-month or 12,000-mile guarantee
- Our Mobile Mechanics are backed by 120 years of motoring expertise
Easy online booking
- Book online in just a few simple steps
- Choose a date and available arrival window that works for you
- Manage your car care without the usual garage admin
AA Car Care. 120 years of expertise, now on your driveway.
Kontaktuppgifter
Storbritannien
- theaa.com/car-care/mobile-mechanics
4,5
Utmärkt
195 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The mechanic was such a lovely guy and…
The mechanic was such a lovely guy and kept me informed at everything he would have had to do, also I had it done at my home which was very convenient.
15 oktober 2026
Very friendly and helpful AA mechanic
Very friendly and helpful AA mechanic. Quick work and full explanation at the end.
15 oktober 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Great service and answered all of my…
Great service and answered all of my questions, was very thorough and just did an excellent job overall.
15 oktober 2026
Svar från AA Car Care
We are happy to hear that our team provided such helpful and detailed assistance. Thank you for sharing your positive feedback with us!
First class service, fast, friendly and fair pricing
Elliot arrived at the time he stated and carried out the work to an exceptionally high standard. First time I've used the AA for this type of thing, will definitely use again.
15 oktober 2026
The mechanic was knowledgeable and…
The mechanic was knowledgeable and helpful. The AA system, not so much. The AA failed to advise me that there was a 4-hour delay. I had to call them myself and was put on hold for 15 minutes. They did give me a small discount as a goodwill gesture.
15 oktober 2026
Poor, nonsensical communication
The communication is poor, most of which arrived after the technician had left, no pre warning of arrival. In fact the guy rang me as he was reversing up the driveway. I received an email thanking me for dropping the car at the garage, that they would take things from there, what is that all about? This is a service at home! The technician arrived around 14:00 at 17:15 I received both email and text saying he should be with me at 14:05. Technician was excellent, polite, well mannered and explained everything he’d done. Unfortunately he’s being let down by the technical side of the organisation. Will seriously consider if this is the best route when the next service is due.
15 oktober 2026
Svar från AA Car Care
We appreciate you taking the time to share your detailed feedback with us. It is good to know that our technician provided polite, informative, and professional service while working on your vehicle. However, we recognise that our automated messaging system caused significant confusion and failed to keep you properly informed before and during your home appointment. Receiving automated notifications hours late and getting messages meant for in-garage drop-offs is completely unacceptable, and we understand your frustration regarding this breakdown in our process.
The communication from the mechanic was…
The communication from the mechanic was great and the work was carried out efficiently. I was extremely impressed with the quality of the work and the friendly, helpful mechanic. I would not hesitate to recommend the AA mobile service.
14 oktober 2026
The mechanic was ace AA were pretty poor
The mechanic on the day was 5 star, but when it came for the AA to take my payment was a complete nightmare. Pending status for 7 days coultn't get the money back in to my account till the eighth day to then resend to AA. Every day had at least 5 emails saying payment missed even though I rang them and explained the situation. I finally paid the bill today and now getting more emails sayin my booking has been changed and its exactly the same as i recieved when i orginally booked the car in.
15 oktober 2026
Dean done a excellent job of fixing my…
Dean done a excellent job of fixing my van, turned up, when expected. With no fuss,just got on with it. Very pleasant. Thank you.
15 oktober 2026
Very friendly
Very friendly, very informative. A great personality all round and happy with the work done. If possible could l get the same mechanic on all my future bookings.
Really happy with the service.
14 oktober 2026
Svar från AA Car Care
We are so happy to hear that your experience with our mechanic was so positive and informative. Thank you for leaving such wonderful feedback about the quality of the work.
Mechanic was a lovely chap and carried…
Mechanic was a lovely chap and carried out the tasks as requested. Only issue was I booked a morning slot, took time off but no show until 2pm. No contact from company, I chased on WhatsApp
14 oktober 2026
Svar från AA Car Care
We appreciate your feedback and are glad our mechanic provided good service. We acknowledge the inconvenience caused by the delay and lack of updates regarding your morning appointment.
Absolutely happy with the service will…
Absolutely happy with the service will definitely use again
14 oktober 2026
Great mechanic
Great mechanic, that's what makes for a great and reliable organisation
14 oktober 2026
My Peugeot 3008 auxiliary belt snapped
My Peugeot 3008 auxiliary belt snapped, AA mechanic did not completely remove pieces of the old belt before installing the new one, by next day the new installation completely trashed the entire engine as the debris got into the cam belt damaging the engine beyond repair. Now it cranks, won't start for a car that I am still paying £250 on car finance with 2 more years left to pay off.
Informed AA, the good news is I have to pay AGAIN to have their mechanic come over.
8 oktober 2026
Svar från AA Car Care
Thank you for taking the time to share your feedback. We recognize how frustrating it is to experience severe engine damage after a repair and then be asked to pay additional costs for a follow-up inspection.
Lovly fella came polite no problems…
Lovly fella came polite no problems just got on with service on 2 cars excellant service
14 oktober 2026
Svar från AA Car Care
We are happy to hear that our technician provided polite and efficient service for both of your vehicles. Thank you for your feedback!
Will never go back to garage servicing again, home service for me.
I find it very difficult going to a garage and not feel intimidated. I chose a home service so it was a 1 to 1 where I would not be so anxious. My mechanic today was Michael Rogers, honestly he was the nicest easiest mechanic I have spoken to since driving. He explained everything, showed me parts and even gave me tips on making sure my car was happy and healthy. I don't think I will ever go back to having a garage service again. AA made the whole process from booking to paying so easy and the continued updating was brilliant. I was so happy with the service and price.
14 oktober 2026
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