The AA Smart Care Omdömen 

No written report for advisories. Can't get through to customer service within certain times.

Booked a diagnostic check following fault on car resulting in warning lights to check automatic break, check air bags and check seatbelts. Had already taken car to local garage who said there diagnostic check could not connect and would have to go to main dealer, main dealer couldn’t get it in for around 3 weeks. Thought would give the AA diagnostic mobile check a go and glad I did. Managed to get an appointment in 3 days with clear communication. Andrew the mechanic was polite, professional and punctual and soon diagnosed the issue which was associated with the seat belt restraint, obviously a highly experienced guy. Issue is resolved but clearly explained it may need further attention if re-occurs. A very convenient cost effective service would definitely use again.

Appointment booked for a brake job 2 days before for today. Did not receive a call to confirm that mechanic would be arriving at any particular time. Had to call twice to be told that it was delayed and they couldn't get to me today. Having waited all day for the appointment was told to wait for a call back to rearrange an appointment time. The call back never came and now don't know what is happening with the job. Communication needs to be better and if they cannot handle the job then don't offer to do the job and make a mess of it.
Edit. Called first thing in the morning to make sure job would be carried out. Got told no one is available and earliest the job would be done would be next week. Tried explaining the fact that no communication was made and how it is ridiculous that a job that was said to be done yesterday is now only available in a week's time. No one taking responsibility over such an issue and one of the operators saying that they have had such problems in the past and either to cancel the job or to take the rescheduled appointment next week. This has been a complete nightmare experience and I am just absolutely done with this company.

Very efficient and quick and got the job done

Poor communication and very dishonest. Paid for new brake discs and pads, service and MOT. Brake discs were not replaced and so far no response to my messages. Won't be using them again

Easy booking. The staff is very friendly, professional and efficient. I was well informed throughout the process. I arrived for my appointment early but they didn’t mind. They have reasonable prices. I highly recommend this company!!

Brake pads replacement booked 11:23 , they take the money and then 13:11 they call to inform me that they don't have the mechanic for the job ( why is it available on their website ) suggest i drive 47 miles to their nearest garage. Had to be cancelled, then they have the cheek to send an email stating i had cancelled it, as if i had a choice.Truly appalling

If I could give zero I would. Car taken by smart care to an AA approved garage nearly 2 weeks ago. Approved work (after back and forth with AA) and work done to cost of £300. However that was not the fault apparently and the garage now want another £900 to diagnose by stripping down the engine! All for a car with 7000 miles on the clock! Several times a day I call AA - no one phones me back even though it’s been promised. In total limbo - wish I’d just taken the car to a Vauxhall garage. Every day goes by is just wasting more time - it’s like living on a ‘will I ever have a car again’ rollercoaster. A bit of communication would not go amiss! By the way I did not choose the garage , AA did!

Service & MOT
Overall, I was very happy with AA Smart Care. The booking process was straightforward, the car was collected, had a full service and MOT, and was returned. Everything was clearly documented afterwards. The service itself was good and I was pleased with the overall experience.

I’ve given 4 rather than 5 stars purely because of the person who called re: collecting the car. They were quite blunt and came across as rude, telling me they couldn’t find the address, accusing me of entering the wrong postcode and saying, “I’m leaving in one minute!” That part of the experience felt unnecessarily abrupt and stressful.

Aside from that, I was very happy with the service and would use AA Smart Care again.

Brilliant service will definitely use again

Professional and efficient

Paul the first man that came out was absolutely brilliant at his job he went beyond and looked after us.

The second man that came out to do the work was so good and very professional at his job absolutely brilliant.

AA themselves are great and would strongly recommend them to anyone, and the systems works. The Smart Care system works well from their side, but from the garages side its always not great - the information and dates is always changed that sometimes its difficult to know when to attend the appointments.

No fuss, no problems, MOT booked and paid for online , so easy

Third time now using AA to service or do work on our cars, so much easier and a great price compared with driving 6miles away and spending 1-2 hours waiting around rather than getting on with things at home !

Easy booking process, great communication with Geoff (the mechanic),who kept me updated on the service and any issues which were found.

Cheapest service and MOT. Parking was a problem when dropping off the car as garage was in the process of moving and had to drop car at the old workshop. Did not get a call to say the car was ready and tried to phone but no answer. When I went back to the garage they said they had done the service and MOT but did not have a pollen filter but had ordered one and said it would be a couple of days and that they were waiting for the AA to authorise it. This was not part of the service and would be an extra cost. I took the car and heard nothing else of it. Overall decent service and a good price.

Very efficient service, good value and great welcome

I was very worried about my car and the engineer was kind and reassuring and very professional.