Collected vehicle from home address when they said they would do & returned same. Service on car was thorough, MOT [which failed] was a surprising result as the fault was totally unknown prior to te... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Poor customer service and communication taking almost 2 weeks to complete a simple job. First call out not fully diagnosed issue. Second call out replaced part but noticed needed another part too. The... Se mer
Företaget har svarat
Very good experience, would definitely recommend and use again. Communication good to inform me mechanics running late, but also had a phone call when they were 10 mins away. The two men that came... Se mer
The staff were excellent especially Nick who went out his way to meet me in the car park as I had poor mobility, he helped to park my car and after service brought it nearer for me. The prices were... Se mer
Företagsinformation
Om The AA Smart Care
Skrivet av företaget
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Kontaktuppgifter
Storbritannien
- theaa.com/car-care/book/start
3,9
Bra
18 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Straight forward.
31 juli 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Unsuccessful break pad replacement
The dealer you referred me to did not replace my break pads with new ones - see MOT and car health report. I complained to AA and it is still pending. Phoning them up does not help......
extremely poor service at the dealer and at the AA.
8 juni 2026
Svar från The AA Smart Care
Hi Peter, we're sorry to hear this and have chased up your complaint. The team will aim to get back in touch with an outcome within 10 working days.
Excellent all round service
Excellent communication from supplier. Brilliantly planned and arranged with everything ready to go earlier than initially set out. Gay turn around and incredibly thorough with great follow up. Shall return!
1 augusti 2026
Svar från The AA Smart Care
Just what we like to hear, thanks Iain 🙂.
Got sent a note saying the garage had…
Got sent a note saying the garage had "recommened" a bulb change at £25, which of course i declined.
When i got to the garage they said the bulb was a MOT failure, so not a recommendation, a must & was £10.
They where shocked to hear to coms i got from the AA.
As they had already completed the work & passed the MOT, i paid them direct.
31 juli 2026
Svar från The AA Smart Care
Hi, we're sorry to hear there was confusion around the advice you received about the bulb replacement.
We've shared your feedback with the relevant team so they can look into what happened and help prevent similar issues in future. We appreciate you taking the time to bring this to our attention.
Awful experience van went for mot and…
Awful experience van went for mot and it took 8 days to fix a few bulbs and a mirror awful service customer service was terrible she had no idea what was going on and I don’t think she knew her arse from her elbow
31 juli 2026
Svar från The AA Smart Care
Hi Ian, we're sorry to hear about the delay getting your van back. We've passed your feedback on to the relevant team so they're aware of it, and it will help us improve our service going forward.
Online booking was faultless
Online booking was faultless. Really easy and efficient. Extremely quick confirmation emails received back regarding booking. Manageable monthly payments.Would certainly use again.
1 augusti 2026
Very efficient and helpful staff
Very efficient and helpful staff. The booking process is easy and quick.
31 juli 2026
Jamie was super professional
Jamie was super professional and prompt giving good communication to his arrival. The service received was open and honest and super fast so I was on the road again in no time. The price was reasonable and I highly recommend using the AA gods when you need them most!
31 juli 2026
Excellent!
The business owner/manager was welcoming and the check in procedure was quick and efficient. The MOT was completed within the initial time estimate and my car was ready to collect on arrival. It could not have gone any better and I have no hesitation in recommending AA Smart Care generally and Armley Road MOT Centre specifically.
30 juli 2026
Great experience
Great experience, mechanic that visited my property to chamge filter oil was polite efficient and completed the job with no fuss. Would definitely recommend.
31 juli 2026
The mechanic
The mechanic, Jay, was great (when he arrived). He phoned me to say he was outside my house, but he wasn't. Your office had given him our house name, but a Bristol postcode - Hartcliffe Way. Butcombe is a small village about 14 miles south of Bristol. However he found as as quickly as he could, following satnav, as he is not from this area.
31 juli 2026
Brakes replaced on Audi Q3
I had the discs and pads replaced on my Audi Q3. The price was really competitive and the mobile mechanic was fantastic. OEM parts were used and advice given about the bedding process. Great service. One happy bunny. Thank you.
31 juli 2026
High quality service
Staff members were professional, helpful and friendly. Sorting out my issues effectively.
31 juli 2026
Good service
Good service
A phone call would be a helpful so you can plan your day around aa mechanics arrival
Otherwise fine
27 juli 2026
Svar från The AA Smart Care
Hi, thanks for your feedback. We're pleased to hear you were happy with the service. We appreciate your suggestion about receiving a phone call before the mechanic's arrival, as we understand this would make it easier to plan your day. We'll share your comments with the relevant team.
Not thrilled
Was much later than texted, blamed the company for that. Said he lived in Swadlincote but had to go to Burton to collect his tools before coming to Ashby which didn't make any sense. Spent a lot of time sitting in his cab. Spent less than an hour at my house when I was told it would take up to two hours. Didn't even switch the engine on. Didnt see him check the tyres.
28 juli 2026
Svar från The AA Smart Care
Hi Christine, thank you for taking the time to share your experience with us. We're sorry to hear that the service didn't meet your expectations. We've passed your feedback on to the relevant team so they can review the concerns you've raised. If they need any further information, they may get in touch with you directly.
my booked time was 2 hours incorrect.…
Arrived 10mins before my booked appointment to be told that i had been advised by smart care that they had given me the wrong time and i would have to wait 2 hours until they could see the car. It wasnt worth going home due to the distance involved, so i ended up in a cafe for 1.45hrs before going back. Luckily it didnt mess up any other business i had that day. The garage advised me that i wasnt the first that this had happened to using smart care.Would i use it again - probably not as i could not rely on it.
27 juli 2026
Svar från The AA Smart Care
Hi Dave, sorry to hear about your experience. We understand how frustrating it must have been to arrive for your appointment and be told the booking time was incorrect, leaving you with a long wait before your vehicle could be seen.
We're also concerned to hear the garage advised this wasn't the first time this had happened. We've shared your feedback with the relevant team for review, as we appreciate how this has affected your confidence in using the service again. Thank you for taking the time to let us know.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.