The AA Smart Care Omdömen 

Car not booked into garage even though I had paid and received the details. Poor response when a part needed to be fitted and I had to consent to this. In all due to poor communication and myself having to chase up with Smartcare it took 2 days to for a bulb for the MOt and cost over £50 for a bulb.i will not use this service again .

Easy to book the appointment, contact and updates throughout, found other fault which i never new about, was a Saturday booking due to my work commitments during week, was there for 9am finished by midday, would highly recommend 😀

The gentleman who came out to do the job seemed honest, open and knowledgeable. He was pleasant and polite throughout the process.
We were very pleased with his work.
Also had a great sense of humor.

Very good service and cheaper than my local garage. Received text from engineer advising he was on his way. Very helpful that AA offer a service on your driveway.

Great lad who came to do the oil change. No issues, reset the service interval. Hes a credit to the AA.

Mark was amazing he did a full service & was so experienced professional & helpful & a real credit to the AA I honestly can't thank him enough for the his work he did really great job!

Really easy to book, car was picked up and dropped back off. Would definitely use again.

Shocking experience, AA staff rude not helpful and the process turned into major inconvienve, stay away

Very good service all round. I would have given 5 stars but the invoice didn’t come for 6 weeks .

Great communication and service, would definitely use again.

Great and swift service.

Booking for today between 8&11 receive call from service team at 9.10 saying they had only just received booking and were unable to fulfil , a day off work for no service , absolutely rubbish, will not be using again and obviously wouldn’t recommend

I was charged twice for the MOT once by the garage and also by the AA , I now have to go and recover the cost from the garage

Friendly person on time clean and tidy answered any question about the car.

I booked an MOT and Full Service through Smart Care, but when I arrived at the garage, I was told that AA's system was down, meaning they couldn't access my booking or carry out the service. The garage kindly managed to fit me in for the MOT, but the full service was never completed.

When I contacted AA customer support, they repeatedly tried to rebook me with the same garage, despite me explaining that the garage still couldn't access AA's system and I would simply be turned away again. After getting nowhere, I cancelled the booking and decided not to proceed with the service.

Turned up on time, job done efficiently. Best price I was able to find. Friendly mechanic. All good

I’m a bit confused why I was offered a garage that doesn’t perform their own MOTs
My car failed on 4x tyres and rear brake pads. Had the tyres replaced no problem but the mechanic couldn’t release my automatic handbrake with his computer system so annoyingly I had to take the car to another garage to have the brake pads replaced and then go back to the other garage for my MOT retest. I was surprised when the mechanic drove off in my car and returned some time later with my MOT surely The AA should be vetting who they are using to work on our cars.

A bit of a car crash from start to finish. I thought I was simply getting someone to diagnose a fault in my car, but didn't realise that the car should be left at the garage and they would tell AA Smart Care what the problem is, how much it would cost and this would then be communicated to me later. In the event the issue couldn't be fixed on the day. The garage said they couldn't tell me what they thought was wrong with my car because I had organised this through a third party and if they told me they would incur a penalty. I received no further communication and rang AA Smart Care to ask what was happening. They told me what the diagnosis was and how much the garage had estimated for the repair. They were apparently waiting for one of their technicians to confirm it was a reasonable price. Seconds later they said the quote had been checked and that they would recommend authorising the repair. I asked when this would happen and had to explain that the garage didn't have the part and I had retrieved my car so I could get home. They put me on hold, said they were going to ring the garage and I was then asked to take it in the following Monday no later than 8.30am. When I arrived the garage knew nothing about it. About an hour later I received a call to say that the part had arrived and they could fit me in later in the day. I took it back in again. However, the car isn't fixed because I can still hear the knocking noise from the front nearside which was why I wanted it looked at in the first place. I feel I have wasted a lot of time and energy, not to say money, using AA Smart Care. I will not be using this service again and will find someone else to sort my car out in future. Unhappy is an understatement.

Very professional and customer friendly experience. Will definitely use the service again