The AA Smart Care Omdömen 

Booked 2 car services, 1 for last week, one for Oct. The first one never showed up, when I called to check I was told I would have to re-book (by someone who didn’t want to be there and sounded like they just got out of bed). I called yesterday to check the re-booked service and was told it was fine. Then a few hours later someone left me a voicemail saying they can’t do the booked appointment now and I have to re-book for the afternoon, which we can’t do. Their customer service and scheduling is awful (it seems outsourced, rather than the AA themselves). The website is also terrible, I booked a mobile service and the booking details tells me I need to take it to the garage! I cancelled both bookings and I won’t be using them again.

The technician Joe was very professional and friendly and did a great job. Completely hassle free appointment and would definitely recommend this service rather than going to garages in person.

Booked service and MOT through the AA for a Saturday. Left my car at the garage then they called about an hour later saying I need to phone the AA to authorise the service (there was nothing in the booking confirmation about this). I called the AA, the relevant department was closed and the response was, phone back on Monday (so essentially go and collect my car and re-book the service for another day). The garage seem to have done a major service within about an hour which makes you wonder how thorough it was for almost £300.

The service and efficiency very important

The report is only a check list and seems bureaucratic.

Friendly team at mot garage.

Took payment 4 months after carrying out the work with no warning/ notification.

The AA engineer was fantastic, one minute he was doing the job of replacing the break pad, the next he had finished. The only thing that took his time,was trying to fill out his online job sheet before he started and afterwards.

What a great guy.
Thanks again.

First class service. Very pleasant mechanic who did a first class assessment of my car. Many thanks.

I booked my Ford Focus through AA Smart Care for an MOT, Major Service and brake fluid renewal.

The booking process itself was straightforward, however after the work was completed I struggled to obtain clear evidence of what had actually been replaced during the Major Service.

I asked specifically for confirmation and supporting evidence for items such as the engine oil, oil filter, air filter and pollen filter. Instead, I was initially provided with a general list of what is normally included in a Major Service, rather than clear confirmation of the work completed on my individual vehicle.

For a service costing several hundred pounds, I would expect a clear job sheet or itemised record showing exactly what parts and fluids were used and replaced.

The staff I spoke with were polite and did try to assist, but the after-service documentation and transparency could be significantly better.

Service at home

punctual straight forward value for money. will do it again. thank you

Speedy mot test would use again

The AA went above and beyond what was expected - not only were they affordable, friendly, and efficient with replacing my brakes, they went out of their way to fix a couple of other issues they noticed with my car, including plugging a tyre puncture and fixing an issue with my clutch that had been bothering me for a while (that another garage that I won’t name couldn’t or wouldn’t fix despite two services with me pointing it out)! The AA’s service was impeccable, and it’s just a bonus that they come to you at home - I’ll definitely use them again in the future if needed. Thank you AA!

The service and attention to detail was excellent. The staff helpful and friendly. Overall a good experience and the car had been cleaned and was ready on time. I would definitely recommend them. I also noted that the workshop was clean and tidy, always a good sign.

Professional and timely

Quick and easy to use

The garage was great. Explained everything clearly and gave me lots of tips for maintaining my car moving forward.

Fantastic service I’m so impressed with the cost,had both my brakes and pads replaced at a very reasonable price! The convenience of the technician coming to my home to do the work left me with no stress and my car ready within hours! The technician was friendly and very efficient, I hope he knows how much he’s appreciated!