The AA Smart Care Omdömen 

It is very convenient to have a service done at home. There is less hassle and the price is good.

Excellent service can't fault it.

Great Service! very smooth process, the staff were incredibly kind and helpful.

I booked an MOT and Service, only to find out, after ringing around on the day, that there was no MOT included. I’d also purchased the option for the garage to come and take the car, but AA said this was not possible on the day as it was too far. Why was it even an option in the first place? And why did no one notify me. There was at the very least a lovely customer service rep on the end of the line who understood my anger. Would not recommend this system.

Whole process was easy and hassle free, booked it quickly with with a very helpful garage.

Very good service . Collected car, serviced and MOT and returned the same day . No issues.

Brilliant service by truly professionals.

Engineer very good deluge off email that don’t add to experience disappointment

I was charged £269 for the full service, plus £39 for the MOT, making a total payment of £308. I felt that I had been overcharged because, when I checked the AA website, I noticed that the advertised price for a full service is £187. I did not notice that the price was stated as “from £187”, which means that £187 is the starting price and that the actual price may be higher depending on the vehicle and the work required.
I also feel that the response from customer service to my complaint could have been handled better.

Great communication plus an efficient service.

Transparent Service and MOT options at a good price. Easy to identify what you you will be getting. Easy to book. plenty of communication and reminders for the bookings. The chosen AA Smart Garage [Eco Tyres & Autocare, Southampton] was easy to deal with on the day from drop off to collection. I will use this service again next year.

The MOT was carried out efficiently. The centre manager was very helpful and informative. Would definitely use that garage again.

Mechanic very friendly. Good communication.

Having a mobile mechanic visit my home to conduct a full service on my car. It has been the best thing I have done for a while. It has allowed me to carry on with jobs in my home while the service was carried out.
I did not have to wait for a garage to phone me to say when my car was ready or worry about transport to the garage to get there before they closed.

“This was my first experience with AA Smart Care, and I was very happy with the service. Everything went smoothly, and the oil and filter change was completed correctly and efficiently. Overall, it was a great experience, and I would definitely use the service again. Highly recommended!”

Very happy with the service would use you again

Everything was booked and went seamless except for the latter part when i had to book for change of tyers which could not happen as the system would not let do it for an unknown reason.

Telephone customer service really poor. They messed up my appointment and acted as if it was my fault, then messed it up again! Really bad service and I’m gutted about it, as the mobile service where you can schedule repairs to your vehicle at home on your drive seemed such a relief, but nope. Just another careless company with no decent telephone training.

I was shocked and never informed that my payment for booking the garage through your website I would pay £89 for nothing. The garage also was awful. The haven’t fixed the problem and I’ve paid over £1000 for the work that was done!