The AA Insurance Omdömen 

Extremely helpful telephone assistance to ensure we were opting for the right cover.

I have had an appalling experience with the breakdown cover this evening.
I broke down and called for help around 5:30. Original estimate was 6:30 but ended up around 7:40.
The gentleman who came was unable to diagnose anything as his machine was incompatible with our vehicle. I was then left to wait for a recovery vehicle.
I was originally told it would be 9:10 which then extended to 11:40.
I understand that I was not in a dangerous road space but I am a woman on my own left on the roadside.

The gentleman I spoke to on the phone was very unapologetic and unhelpful. Very poor service all round.

I don't appreciate being told 6 hours is "actually really good" at 9 at night while it's getting dark.

I had found an excellent quote online but wanted to ensure that I could also get a paper copy of my car insurance once taken out.
I am not too technical so like to have a paper copy as well.
I telephoned customer services and spoke to Gareth who was extremely knowledgeable and helpful and easily arranged my policy.

efficient service, competitive rates, trusted supplier, breakdown cover

Only the second time in my driving life have I ever called out a recovery service. We called out the AA using their app, which was easy to follow and straightforward even for me. I was given an estimated arrival time, via a message which I was sceptical about. I shouldn’t have worried, the van appeared within the hour. The technician was exceptionally friendly, polite and knowledgeable. He was able to fix the problem, which I was so grateful for. I can’t thank the technician enough and the service provided by the AA. Please keep up the excellent customer service.

Had to phone and the call handler Mathew was brilliant..nothing was to much bother.

Actually A were the only ones to take the application, despite USwitch & Confused offering copious offers promising amazing deals, what a crock. So we’ll done AA, and thank you.

5 Star. I hope you will not bang up my price next year. Hate having to switch all the time.

Everything went fine

Insured with the AA - huge mistake - cannot amend car details on line, cannot get what the price might be on line - have now spent the last two days trying to get through on the phone - impossible!
All I can do is cancel the policy take a hit on the £32.50 which I will be charged and insure with a company whose website is responsive and answer the phone!

Easy to arrange, straightforward and user friendly. Everything was explained clearly and costs were shown so very clear what was the total cost. Got like for like cover at a really good price. Recommend to anyone looking for insurance at a good price.

Atrocious service. Avoid like the plague, if you have any sense.

My car insurance renewal has gone up 42% year on year. I have not made a claim (or been hit by anyone else), not had any convictions and not changed the car. AA Insurance is a real pain to contact - endless selections on the phone just lead to a promise of a 30 minute wait for someone to speak to. There is just no way on the website to cancel - it just refers you back to the phone. The claim that they treat renewals like new policies is simply not true.

Easy to use and set up

The price was was competitive with other quotes

Very straightforward and when my query got a bit complicated I was able to speak to someone.Great policy great price and easy to deal with.

So easy to sort and a great price

I found that your home insurance cover was easy to setup and has so much different types of cover.
The price was really competitive and a great price.