The AA Insurance Omdömen 

44 908
TrustScore 4.5 av 5

4,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Filled in the online accident report form. Within half an hour they rang, chap called Jonny was very helpful and found a local garage for the repair. Explained everthing i need to do to me. Much less... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I had found an excellent quote online but wanted to ensure that I could also get a paper copy of my car insurance once taken out. I am not too technical so like to have a paper copy as well. I tel... Se mer

Betygsatt 5 av 5 stjärnor

Only the second time in my driving life have I ever called out a recovery service. We called out the AA using their app, which was easy to follow and straightforward even for me. I was given an estima... Se mer

Betygsatt 2 av 5 stjärnor

The AA is only partially able to provide the insurance which I need because of its xenophobic policies. That other insurers have adopted similar policies is neither a good reason or relevant. I wish t... Se mer

Företaget har svarat

Företagsinformation

  1. Försäkringsbolag
  2. Bilförsäkringsbolag
  3. Hemförsäkringsbolag

Skrivet av företaget

The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

45 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(44 908)

10 783 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

I havnt yet used your services

I havnt yet used your services, and as insurance i hope i dont have to! I i have to, I will then make my 4 star rating into 5 (or otherwise!)

11 juli 2026
Logotyp för The AA Insurance

Svar från The AA Insurance

We appreciate your honest feedback and understand your sentiment. We hope you never need our services, but we are here if you do.

Betygsatt 5 av 5 stjärnor

Much cheaper

A way much cheaper quote that we had already been quoted from another company. Definitely worth shopping around :)

22 juli 2026
Betygsatt 5 av 5 stjärnor

Value for money

easy and convenient comprehensive cover.

22 juli 2026
Logotyp för The AA Insurance

Svar från The AA Insurance

We're delighted with your fab feedback 💛.

Betygsatt 5 av 5 stjärnor

Exceptional service when I phoned them…

Exceptional service when I phoned them with a query when completing online application form. John from Newcastle Home insurance office extremely helpful and went through line- by -line of my application . Good price and good Platinum coverage , good interested staff member , could not ask for more!

22 juli 2026
Betygsatt 3 av 5 stjärnor

Buying the policy was easy but I…

Buying the policy was easy but I couldn't create an app as I already had an aa breakdown app through my bank account. My phone wouldn't allow 2 apps even with separate email accounts.

22 juli 2026
Logotyp för The AA Insurance

Svar från The AA Insurance

Hi there, if your Breakdown cover is provided through your bank, you’ll need two separate online accounts, one for your Breakdown cover and one for your Insurance.
You can only have one version of the AA app on your phone, so to view each account you’d need to log in and out using the relevant account details. If you need any help with this, please just get in touch and we’ll be happy to help.

Betygsatt 5 av 5 stjärnor

A COMPETITIVE QUOTE FROM THE AA

I used Compare the Market to search for my house insurance quotes. The AA was not the absolute cheapest but the first from a reputable company I recognised. It also found it's application format to be logically presented and easy to complete. The ultimate test however will be if I ever have to make a claim. Hopefully not!

21 juli 2026
Logotyp för The AA Insurance

Svar från The AA Insurance

Awesome to hear 😀.

Betygsatt 1 av 5 stjärnor

I have had an appalling experience with…

I have had an appalling experience with the breakdown cover this evening.
I broke down and called for help around 5:30. Original estimate was 6:30 but ended up around 7:40.
The gentleman who came was unable to diagnose anything as his machine was incompatible with our vehicle. I was then left to wait for a recovery vehicle.
I was originally told it would be 9:10 which then extended to 11:40.
I understand that I was not in a dangerous road space but I am a woman on my own left on the roadside.

The gentleman I spoke to on the phone was very unapologetic and unhelpful. Very poor service all round.

I don't appreciate being told 6 hours is "actually really good" at 9 at night while it's getting dark.

21 juli 2026
Omdöme utan inbjudan
Logotyp för The AA Insurance

Svar från The AA Insurance

We're truly sorry to hear about your distressing experience. Being left stranded, especially as a woman alone, is completely understandable to be upsetting. We're sorry to hear about the wait time and the issues with the diagnostic equipment, as well as the unhelpful interaction you had on the phone. We understand how frustrating it must have been to receive conflicting information and feel unsupported.

Betygsatt 5 av 5 stjärnor

Above Expectations

I had found an excellent quote online but wanted to ensure that I could also get a paper copy of my car insurance once taken out.
I am not too technical so like to have a paper copy as well.
I telephoned customer services and spoke to Gareth who was extremely knowledgeable and helpful and easily arranged my policy.

19 juli 2026
Betygsatt 5 av 5 stjärnor

First class service

Only the second time in my driving life have I ever called out a recovery service. We called out the AA using their app, which was easy to follow and straightforward even for me. I was given an estimated arrival time, via a message which I was sceptical about. I shouldn’t have worried, the van appeared within the hour. The technician was exceptionally friendly, polite and knowledgeable. He was able to fix the problem, which I was so grateful for. I can’t thank the technician enough and the service provided by the AA. Please keep up the excellent customer service.

7 juni 2026

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer