Filled in the online accident report form. Within half an hour they rang, chap called Jonny was very helpful and found a local garage for the repair. Explained everthing i need to do to me. Much less... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had found an excellent quote online but wanted to ensure that I could also get a paper copy of my car insurance once taken out. I am not too technical so like to have a paper copy as well. I tel... Se mer
Only the second time in my driving life have I ever called out a recovery service. We called out the AA using their app, which was easy to follow and straightforward even for me. I was given an estima... Se mer
The AA is only partially able to provide the insurance which I need because of its xenophobic policies. That other insurers have adopted similar policies is neither a good reason or relevant. I wish t... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Kontaktuppgifter
Storbritannien
- theaa.com/insurance
4,6
Utmärkt
45 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
5 Star
5 Star. I hope you will not bang up my price next year. Hate having to switch all the time.
17 juli 2026
Svar från The AA Insurance
Love to hear it 💛.
So easy to purchase
21 juli 2026
Insured with the AA
Insured with the AA - huge mistake - cannot amend car details on line, cannot get what the price might be on line - have now spent the last two days trying to get through on the phone - impossible!
All I can do is cancel the policy take a hit on the £32.50 which I will be charged and insure with a company whose website is responsive and answer the phone!
19 juli 2026
Omdöme utan inbjudan
Svar från The AA Insurance
We're truly sorry to hear about the difficulties you've experienced trying to manage your policy and reach us. We understand how frustrating it must be to not be able to amend details online or get through on the phone. We appreciate you sharing this feedback.
Easy to arrange
Easy to arrange, straightforward and user friendly. Everything was explained clearly and costs were shown so very clear what was the total cost. Got like for like cover at a really good price. Recommend to anyone looking for insurance at a good price.
19 juli 2026
Atrocious service
Atrocious service. Avoid like the plague, if you have any sense.
21 juli 2026
Omdöme utan inbjudan
Svar från The AA Insurance
We are truly sorry to hear that your experience with our service was so disappointing. We hope you're okay.
They put renewals up just like every insurer
My car insurance renewal has gone up 42% year on year. I have not made a claim (or been hit by anyone else), not had any convictions and not changed the car. AA Insurance is a real pain to contact - endless selections on the phone just lead to a promise of a 30 minute wait for someone to speak to. There is just no way on the website to cancel - it just refers you back to the phone. The claim that they treat renewals like new policies is simply not true.
21 juli 2026
Omdöme utan inbjudan
Svar från The AA Insurance
We're truly sorry to hear about the significant increase in your car insurance renewal and the difficulties you've experienced trying to contact us. We understand your frustration with the phone system and the lack of online cancellation options. We appreciate you sharing your feedback.
Svar från The AA Insurance
Amazing stuff 😁.
Very straightforward and when my query…
Very straightforward and when my query got a bit complicated I was able to speak to someone.Great policy great price and easy to deal with.
17 juli 2026
I found that your home insurance cover…
I found that your home insurance cover was easy to setup and has so much different types of cover.
The price was really competitive and a great price.
17 juli 2026
Good service
21 juli 2026
Car insurance purchased via a…
Car insurance purchased via a comparison site. AA website was easy to navigate and everything explained very well. Would have liked the documents sent through the post, but couldn’t find an option to do this.
21 juli 2026
Svar från The AA Insurance
Hi Gill, you would've been able to choose between paper and digital docs. If you need to switch, please either log into your online account or pop up on live chat 😊.
Car insurance
Easy to use site did have an issue setting up an account for document access but sorted now good range of options too
21 juli 2026
Svar från The AA Insurance
We're pleased that everything is now sorted with your account 😊.
Weasel words
Having bought car insurance I then went through the 100+ page legal agreement. This contained weasel words which stated that towing only a single axle trailer was covered. I have a (much safer) twin axle trailer so immediately cancelled the policy. I’m now waiting for my refund……..
21 juli 2026
Svar från The AA Insurance
Hi James, we're sorry that our policy didn't have everything you were looking for and hope you've found suitable cover elsewhere.
Quite easy to buy
Quite easy to buy but if you want to print information it could be easier
21 juli 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.