The AA Smart Care Omdömen 

Jamie was super professional and prompt giving good communication to his arrival. The service received was open and honest and super fast so I was on the road again in no time. The price was reasonable and I highly recommend using the AA gods when you need them most!

The business owner/manager was welcoming and the check in procedure was quick and efficient. The MOT was completed within the initial time estimate and my car was ready to collect on arrival. It could not have gone any better and I have no hesitation in recommending AA Smart Care generally and Armley Road MOT Centre specifically.

Great experience, mechanic that visited my property to chamge filter oil was polite efficient and completed the job with no fuss. Would definitely recommend.

Quick efficient no fuss 1 1

The mechanic, Jay, was great (when he arrived). He phoned me to say he was outside my house, but he wasn't. Your office had given him our house name, but a Bristol postcode - Hartcliffe Way. Butcombe is a small village about 14 miles south of Bristol. However he found as as quickly as he could, following satnav, as he is not from this area.

I had the discs and pads replaced on my Audi Q3. The price was really competitive and the mobile mechanic was fantastic. OEM parts were used and advice given about the bedding process. Great service. One happy bunny. Thank you.

Staff members were professional, helpful and friendly. Sorting out my issues effectively.

Good service
A phone call would be a helpful so you can plan your day around aa mechanics arrival
Otherwise fine

It was convenient to have it at home.

Was much later than texted, blamed the company for that. Said he lived in Swadlincote but had to go to Burton to collect his tools before coming to Ashby which didn't make any sense. Spent a lot of time sitting in his cab. Spent less than an hour at my house when I was told it would take up to two hours. Didn't even switch the engine on. Didnt see him check the tyres.

Arrived 10mins before my booked appointment to be told that i had been advised by smart care that they had given me the wrong time and i would have to wait 2 hours until they could see the car. It wasnt worth going home due to the distance involved, so i ended up in a cafe for 1.45hrs before going back. Luckily it didnt mess up any other business i had that day. The garage advised me that i wasnt the first that this had happened to using smart care.Would i use it again - probably not as i could not rely on it.

Easy to book,competitive prices,flexible fitting arrangements.

Easy to book. Dropped at garage. Guy said would phone me when job completed. Only been home 20 mins when got call. If garage would have said job would only take 20 mins would have waited. Otherwise all good.

Following the anxiety of trying to find a reliable value for money garage to do my MOT and service I tried Smart Care App.
I reviewed the recommended garage in my area and booked my vehicle in.
I was kept updated about the service and payment throughout, cannot fault them, excellent service.

Price was very competitive, work done on the drive, in around an hour, so no waiting for the garage to get on with it.
Mechanic an extremely helpful chap. What wasn't to like.

Do not use it they really are a bag of rubbish dont know when you're has been done payment is late coming out sending emails 2 weeks after you're car has already been done all round rubbish i will never use it again

No communication between the garage and smart caree, I had to call smart care to respond to the garage 5hours later, the job couldn't been done on time. Very poor customer service from the garage. I had to call multiple times for a pricing. Waste of time and money.

The mechanic was brilliant but the admin side of the process is not very good
It lacks clarity and the description of what is being done is all over the place also about 10 emails verifying the appointment etc is a bit much

Very smooth from the start to finish. Thank you

No fault of AA specifically, the service was actually really well managed. However, there are difficulties in having a middle party as a I found out when my MOT failed and I had to go back and fourth in so many calls between the Garage and the AA to get repair works approved and get my car back on a timely basis!