Easy to book ,technicain polite ,kept uptodate on appointment . Arrived got on with work ,no problems occured. As a disabled person this service was brilliant for myself . Surprised your technic... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Poor communication. Garage recommended did not turn up within the time scale. No communication at all on status of MOT or service. Car returned at 8.15 with no message beforehand. E mails saying booki... Se mer
Företaget har svarat
Everything went very smoothly, got given a window when they would collect my car and called beforehand to make sure the time would be fine. I had no issues so wasn’t contacted by the garage, however r... Se mer
I had a very friendly welcome and my booking was immediatelyconfirmed , key taken and advised I would be called when my vehicle was ready for collection. I was also informed they were having problems... Se mer
Företagsinformation
Om The AA Smart Care
Skrivet av företaget
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Kontaktuppgifter
Storbritannien
- theaa.com/car-care/book/start
4,0
Bra
19 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Helpful and organised .
17 september 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Paying for nothing
The staff of the shop was nice, but the car can’t be fixed because of the missing parts. No refund could be made. I was paying just to get a reconfirm of my car not 100% safe for driving.
17 september 2026
Svar från The AA Smart Care
Hi there, we'll keep our fingers crossed you're back on the road again soon.
Great service
Great service. Car was picked up and returned in the time slots they suggested.
No issues at all
17 september 2026
AA process was very good and no issues…
AA process was very good and no issues there - however the garage was not very helpful & communication lacking.
17 september 2026
Svar från The AA Smart Care
Hi Michael, we appreciate you sharing your feedback with us.
It was nothing but trouble from start…
It was nothing but trouble from start to finish. I wish i have just gone direct with the garage to book my service and MOT. Having to keep trying to get through to the AA was so much for a hassle :(
5 september 2026
Svar från The AA Smart Care
Hi Russell, our team will always give updates as soon as they can, but have been very busy and we're sorry for any delays. We hope your service went well and that your car is running smoothly.
MOT test service asked me 3 tyres and…
MOT test service asked me 3 tyres and around £650 replacement cost, when i check MOT refusal form there is only two tyres had a problem and i changed by Kwit Fit £215 With Bridgestone Tyres. It disturbed me what if i accept such big amount.
17 september 2026
Svar från The AA Smart Care
Hi Kemal, we hope you've spoken with us directly so that it the work can be looked into.
No service Report - link didn’t work
Booked the full service, great mechanic - really helpful but absolutely no report received. The link doesn’t work and so the chat bot said it would be sent to my email, still waiting! Whole point was to get this before my MOT due this Wednesday
18 september 2026
Svar från The AA Smart Care
Hi Don, please give us a ring so our team can help with this.
📞 0330 018 3446
Horrible company a bunch of fraudsters…
Horrible company a bunch of fraudsters with a system full of glitches .
Executives don't know what they are talking about.I simply declined the request for any additional charge , the second request asking for another 51 pounds.
I went to the garage and took my vechicle , still they charged me for the additional money.
I went for MOT and they said something is wrong on the MOT and they need circa 53 pound to investigate it which I approved.
After they send me another request asking for another 51 pound which I refused and went to collect my vehicle.
Still the final invoice shows both the charges
18 september 2026
Omdöme utan inbjudan
Svar från The AA Smart Care
Hi Ashish, we hope you've reached out to our team so they can give you details about the charges.
📞 0330 018 3446
person was friendly and informative
person was friendly and informative, very good service seemed to go quickly and had a good report of my cars statues, also very good price.
18 september 2026
Highly recommended
I booked for brake discs and pads to be replaced by mobile mechanic. It was very easy to book, price was reasonable and made my life easy because they came to us. Service provided by the mechanic was great too.
16 september 2026
Great
Easy to order and book appointment. Communication in advance of the appointment was very good. The work done, service and communication carried out by the garage was excellent. Thanks
19 september 2026
Svar från The AA Smart Care
We're delighted that your MOT and brake repair went so smoothly 💛🚗.
Great service
Great service, home visit made everything so much easier for myself. Can’t fault this service one bit. Easy to book.
16 september 2026
Booking process was fraught
Booking process was fraught. Original booking was cancelled.
17 september 2026
Svar från The AA Smart Care
Hi Stuart, we hope you got in touch with us about your booking issue and that everything has now been sorted.
If I could leave no stars this still…
If I could leave no stars this still wouldn’t be a poor enough choice. I paid for a major van service at home the mechanic came didn’t change filters didn’t take it for a test drive I can’t get though to a complaints department as the lady on the phone says they don’t have a number ? Paid well over the odds for a poor service would not recommend the aa . I have dash cam footage and a fake vehicle report as proof but they refuse to contact me this has been going on for over 16 weeks please do not use the aa like I say no contact no refund absolutely disgusting customer service
18 maj 2026
Omdöme utan inbjudan
Svar från The AA Smart Care
Hi Michael, so we can ask the team to take a look at your booking we'll need more info, please email a copy of this review to TheAA.ReviewTeam@theaa.com with your full name, postcode, contact number and booking reference.
The mot test center were very good with…
The mot test center were very good with fitting me in quickly and carrying out my test
19 september 2026
When I arrived at the booked date and…
When I arrived at the booked date and time (18.9.26 at 11 am), as confirmed by your email messages the garage informed me that no booking had been made.
I wasted time and money.
Please explain!
19 september 2026
Svar från The AA Smart Care
Hi there, we've passed your review over to the team and asked that they take a look at the booking and someone contacts you to discuss what's happened.
Honest service with great…
Honest service with great communication. Reliable friendly
17 september 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.