Poor quality on high price. I don't understand why my daughter school using them. They are far away from professionals and (as a photographer myself) they shouldn't exist on the market at all... On th... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ridiculously expensive for a single photo. Not sure why our school choose this company as the price is almost double on what we paid last year. Also there is no option of a digital copy like most ot... Se mer
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The customer service given by Shannon Gray was just outstanding and certainly beyond exceptional. From my first query I received prompt responses, updates and clear guidance through it all! Personally... Se mer
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Absolutely awful company, with poor and frankly abrupt and defensive support staff. The website is awful and doesn't clearly explain issues in the order (tried to order a group double pack, but couldn... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Founded by Horace Tempest over 80 years ago, Tempest Photography has been at the forefront of the photographic industry for nearly a century. As the first school photography company in the UK to move to full digital processing, with a digital laboratory that is the most state-of-the-art in Europe, you can be sure of first-class images, every time.
Kontaktuppgifter
H TEMPEST LIMITED, TR26 3HU, ST IVES, CORNWALL , Storbritannien
- 01736 751555
- tempest-orders.co.uk
1,9
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bad quality photo not even cut properly…
Bad quality photo not even cut properly so we will have to cut it ourselves. Not what I would expect considering how much we had to pay!
14 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Susie, thank you for your review.
It is disappointing to hear you are unhappy with the images as provided. We do not trim all sizes of photographs to expedite the orders to our customers, but would be happy to arrange for them to be returned so one of our team can trim and mount these for you. if you would like to accept our offer, please contact Customer Service and an advisor will be happy to help further.
Kind regards, Olly
Absolute Bandits
What an awful experience trying to order photos from these bandits. They actively go out of their way to make it a nightmare to order the photos you want and force you into a position where you have to order way too many photos.
Companies like this, I truly hope will go bust one day and they’ll only have themselves to blame.
13 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Kieran, thank you for your review.
I am sorry to hear that you found our e-commerce platform difficult to navigate and that from the vast range of different packs and products available including multi-image packs and electronic downloads, the latter holds the licence for unlimited printing on the high street.
We regularly review our products and run discounted pack offers and seasonal sales, so it is always worth checking to see if there is something suitable in the future.
Kind regards, Olly
No response to queries sent
I sent an enquiry through the website on 10th October. Hadn't had a response by 21st so sent a direct email. The reply said I would get a response within 2-3 days. Now to 13th November and still no response. Awful customer service and all I asked was a simple question. Now missed the free back to school deadline. Will be taking our own photos this year and writing to both our children's schools to try and use another company.
21 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Phil, thank you for your review.
We received your email in Customer Service on the 21st October but as the email was about ordering, it was forwarded to our Direct Order department so please accept our sincere apologies that they have not replied.
I have responded to your query myself.
Kind regards, Olly.
Would not even give 1 star don't why…
Would not even give 1 star don't why school use this company he only gives you 2 photos so you can use most off the prints as you need 3 photos but they know that so paying £35 for 1 photo and waiting whole 28 days to get it find that shocking from now on will print them out myself .... thats lies there is nothing there you can put 2 photos on they all need 3rd and waiting full 28 days for i payed £35.aye you offer more but its alot more money you dont give anyone the chance to get cheaper on cause you only done 2 photos
12 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hi Lynsay, thank you for your review.
The amount of photographs taken per student would be discussed between the photographer and the school as we have to adhere to the strict school schedule, and there is no sitting fee applicable to the parent for the child's photograph to be taken in school unlike an attendance charge for a wedding photographer.
We do offer multipacks that would include two or three references in the pack, it may be worth speaking with our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm) to make sure you have selected the correct package for yourself.
Kind regards, Olly.
Consistently awful photos!
This company have consistently taken the worst photos of both of my children through many years of the school using them. The photos are aimed up causing double chins on children who don’t even have them, often not even central with literally the worst smiles! If I could rate it zero I would!!!
5 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hi Emma, thank you for your review.
I am sorry to hear of your disappointment with the photographs we have captured of your child. Our photographers always endeavour to obtain the best expressions of the children that are possible on the day and we do not share the intimate knowledge you have of how your child would usually respond or react when having her photograph taken and we are sorry that the results did not match your expectations.
Should we be fortunate enough to photograph your child again in the future, hopefully we will capture some images that are to your satisfaction.
Kind regards, Olly
Expensive and the bundles don't make sense.
I have 3 children in school I want a simple 10x8 print of each child and the siblings picture. It will cost £80, £85 with delivery and it can take up to a month.
The bundles don't work for me as the maximum is 3 images, and I need 4 images.
I cannot afford to get the pictures in time for Christmas for gifts, so will only be buying the sibling photo for Christmas gifts unfortunately.
10 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
I am sorry to hear that from the vast range of different packs and products available, there was not something on this occasion which suited your budget, it may be best to speak with our our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm) who can discuss the various packages that we have on offer.
We regularly review our products and run discounted pack offers and seasonal sales, so it is always worth checking to see if there is something suitable in the future.
Kind regards, Olly.
Safeguarding? In your dreams
Tempest have no care for our children’s information in the slightest. My mum ordered a photograph of my son to her house as we don’t live close to eachother and she’s not only received my son’s photograph but a little boy who we don’t know. I know the name, address and his school!!!! Thank god she is a good person who will be forwarding these on. But what if they were delivered to someone who wasn’t? You should be ashamed of yourselves!!!! Is there any wonder you have such a poor reputation? Look at your reviews!!! You have the monopoly over the schools in the country and us parents don’t have a choice. Your prices are completely outrageous and for those who can afford to order, be cautious you never know who will end up with your order. I tried to call today and the company was closed… closed at 4.30pm when normal working people can call? Very convenient. No doubt I’ll have a standard response as all the other reviews seem to do. With any luck your days are numbered
6 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Victoria, thank you for your review.
This is a very serious issue and we are deeply concerned regarding this, and I have raised your review to higher management who is going to assess this situation further.
So we can have an accurate investigation, please can you email us at customerservice@htempest.co.uk and mark for my attention? Please include your child's image reference and your mother's name and address and the name and address of the pack that was included so I can raise this further.
Kind regards, Olly.
Awful photo!!
Awful photo
Child is hunched and not smiling, he is biting his lip
Sibling photo has arm thrown round sibling like a casual ‘day out’ shot!
Awful lighting, no effort from photographer to make kids smile or even look at camera.
Sit - click - next. That’s £££££ please!
Please please schools don’t book these!!!!
5 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Rachel, thank you for your review.
It is disappointing to read that you are unhappy with your children's pictures. Unfortunately, our photographers do rely on the pupils being presented to them "photo-ready", as they are limited in their interactions with the children in terms of commenting on or adjusting appearance. This is in case they inadvertently cause undue upset or offence.
Should we be fortunate enough to photograph your child again in the future, hopefully we will capture some images that are to your satisfaction.
Kind regards, Olly
Extremely worrying
Extremely worrying, they added a picture of a different child to the bundle of my own, phoned to tell them and was told “please speak to the school”
Just take the photo off! Now worried that photos are not being sent to the right parents at all!
Sounds like a potential safe guarding/GDPR issue
Update:
Emailed, got a response and had to send lots of information, phoned and had to reapeat all the information.
Never got an apology.
Then finally got an apology but as of yet still have the difrent childs photo on the portal. Never been removed.
I wouldn’t bother even allowing this company to take photos of your children as they are completely unprofessional, 0 understanding of safe guarding and the potential risk and simply treat parents as cash cows…..
6 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hi David, thank you for your review.
We are very concerned to hear about this issue. Could you please contact us at customerservice@htempest.co.uk with further information and we can investigate this issue further.
Kind regards, Olly
Awful company
Awful company, They discriminate against children as well cutting out the children with disabilities which is disgusting. I will never ever purchase from this company.
5 november 2025
Omdöme utan inbjudan
Hair colour changed!!
My daughter has lovely long curly blonde hair, and good skin tone, her first year school photo is awful!! She looks pale and her hair is bright ginger!! I have emailed the company twice and still no reply. My son who is in another school had amazing photos by a different company, which were reasonably priced. Tempest prices are ridiculous. Very annoyed as I always buy my children's first school year photos but I won't this year as it looks nothing like my daughter! Hoping the school changes company next year!!
23 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Rachel, thank you for your review.
We have recently received an unprecedented number of calls and emails and please accept my sincerest apologies that your email was missed.
Please be rest assured that we have located your email and will be replying in due course.
Kind regards, Olly.
difficult to order
I tried several times to order my son’s school photos on the website but the payment wouldn’t go through and was advised to contact the email address stated. No response to the email I sent, finally got the payment processed today but of course was now charged a delivery fee. I wasn’t aware of the 14 day free delivery to the school. Seemed coincidental that the payment wouldn’t go through but now outside of the 14 days it suddenly works? Just hope when the photos do arrive they look good, very expensive in comparison to other photographers doing school photos.
4 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
I am sorry to learn that you had experienced issues with placing an order, and nobody in our Direct Order team has been in contact regarding this issue.
With regards to payment, we have not had any issues regarding the matter, however, if you could please contact us at customerservice@htempest.co.uk and send it for my attention, I will be able to investigate this further for you.
Kind regards, Olly.
Very expensive for a digital download
Very expensive for a digital download! £23! My son’s photo with DSP photography was £15.50.
3 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Nic, thank you for your review.
I am sorry to hear you are unhappy with the pricing of our digital download. It is important to understand the nature of the product. You are not simply buying an electronic file (for customers wishing just to have an electronic memento, we would suggest the Image to Mobile product), you are buying it with the license release for unlimited printing/file sharing, so the more you use and share the file, the better value for money it becomes.
However, I shall certainly pass your feedback onto our Marketing department who shall assess the feedback further.
Kind regards, Olly.
Tempest don't bother to tell you when…
Tempest don't bother to tell you when sending the photos home that you need to order within 14 days to get photos delivered to school for free. Then although they have an option to buy two images for a cheaper price, one can't be the class photo as this is 'incompatible'! You then have to make two separate orders with two lots of £5 delivery!!! Awful service.
3 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Francine, thank you for your review.
We advise the school to tell parents that there is a 14-day back-to-school should the school opt for this offer, and they then contact the parents. We then email the school with a reminder for them to notify the parents however they communicate.
With regards to paying double postage, you should be able to place an order at once even if they are two catalogues. Please can you contact us at customerservice@htempest.co.uk so we can investigate this further for you.
Kind regards, Olly.
Terrible photos at extortionate prices
Our daughter has started at a new school that uses Tempest for its school photos. We were sent two photos to choose from, and both are absolutely terrible -- it is clear that the photographer did not review the photos on the day, and I suspect the company's goal is to spend as little time and effort as possible per child. Given how far digital camera technology has come in recent years, there is absolutely no excuse for not taking a large number of photos and selecting the best. Being asked to pay upwards of £30 for enough copies to distribute to grandparents makes things even worse. I'll be complaining to the school, and will be encouraging them to seek alternative photographers for next year.
1 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello John, thank you for your review.
Unfortunately, when photographing at schools, we have to adhere to the efficient running of the school timetable to ensure minimal disruption to the school day. This means that often, the school will only allow us a limited window to capture each student. Furthermore, our photographers are advised not to comment on expression or appearance incase of causing upset or offence.
Please accept my apologies that the image we have taken of your child on this occasion is not as you would have hoped and should we be fortunate enough to photograph at the school again in the future, hopefully we will take an image that is more to your liking.
Kind regards, Olly
Haven't been able to order from this…
Haven't been able to order from this shambles of a customer service. They don't answer the phone - I've rung then all week. Nor do they answer any emails - this is reflected in so many f the negative reviews yet the company do not seem to be taking this on board and improving.
The option to get photos delivered to school which is offered on the website and the details that came with the proofs doesn't feature when you go to checkout- therefore children who board can't order and are excluded.
We were given photos the day they broke up for 2 weeks so cannot contact the school and the company give you just 14 days to order if you need delivering to school but don't want to interact with potential customers. Absolutely useless
Therefore they've lost sales and I will be complaining to school about them and suggesting they use someone more customer friendly in future
20 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
We have recently received an influx of calls and emails for the past few weeks, so please accept our sincerest apologies that we were not able to answer your query.
Last week, we managed to catch up with our emails, if you have not received a reply from us, please forward your query to customerservice@htempest.co.uk and mark it for my attention and I shall investigate this matter further.
Kind regards, Olly.
Photos didn't arrive
6 weeks after ordering my daughters school photos, still nothing and customer service is not answering!
18 september 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Danielle, thank you for your review.
Please can you contact my manager at customerservice@htempest.co.uk so we can investigate this issue further as this is outside of the timeframe that we say to allow.
Kind regards, Olly.
school photos scam
The whole system of school photos with tempest traps parents into having to pay for extra photos you do not want, even when you choose the cheapest option you are then charged £5 for delivery. It wouldn't be so bad if the quality of the photos was good.
30 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Joanne, thank you for your review.
The delivery charge only applies if the order is placed outside of the free 14-day back to school delivery option, if the school has requested for direct ordering only or the customer opts for home delivery. It also is not just postage and packaging, but also postal insurance, so if the order is damaged or lost in transit, we replace it free of charge.
We do offer multiple packs to suit all pockets and we regularly review our products. I shall pass your feedback onto the correct department to assess your comments further.
Kind regards, Olly.
Awful company
Awful company , don't even mount the photos for you then their excuse is we'll not everyone wants to use them - well sorry I didn't order them for the good of my health
Woman on phone very rude says nobody ever complains. Lol these reviews would suggest otherwise!
29 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Eve, thank you for your review.
I sit next to the woman who you spoke to yesterday and she debriefed how you requested for mounted copies as it states on the website that they are to be received mounted. This is incorrect as you have to select to 'include mounts' as we had feedback that not everyone would like mounts as they have frames or use them for other uses. This also lowers our carbon footprint.
We do understand that there are complaints regarding this and she did say people rarely complain regarding this particular issue, and this is backed up by my manager who was listening in on the conversation.
However, she did offer for you to return your prints where on this occasion we can guillotine and mount your order for you. Please contact customerservice@htempest.co.uk for further information regarding this.
I am sorry that you received a poor experience from our Customer service team, but what you were enquiring is our standard practice.
Kind regards, Olly.
I feel very coerced
I feel very coerced. The photos cannot be selected by size etc, only ordered as packages which means not getting the prints I want for different family members. There is some reference to digital downloads but no way to order them. The chat assistant keeps getting stuck in a loop and has only generic answers regardless of the question typed.
28 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
We do offer an extensive range of various products, including multi-image packs and electronic downloads. I am sorry to read that from the selection available, there is not something which is exactly what you are looking for. We introduce new items on a regular basis, so hopefully there will be a product available in the future that meets your requirements.
If you are unable to view the product that you require, please contact our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm) where an advisor can help you further.
Kind regards, Olly
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