Poor quality on high price. I don't understand why my daughter school using them. They are far away from professionals and (as a photographer myself) they shouldn't exist on the market at all... On th... Se mer
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Det här tycker kunderna
Ridiculously expensive for a single photo. Not sure why our school choose this company as the price is almost double on what we paid last year. Also there is no option of a digital copy like most ot... Se mer
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The customer service given by Shannon Gray was just outstanding and certainly beyond exceptional. From my first query I received prompt responses, updates and clear guidance through it all! Personally... Se mer
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Absolutely awful company, with poor and frankly abrupt and defensive support staff. The website is awful and doesn't clearly explain issues in the order (tried to order a group double pack, but couldn... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Founded by Horace Tempest over 80 years ago, Tempest Photography has been at the forefront of the photographic industry for nearly a century. As the first school photography company in the UK to move to full digital processing, with a digital laboratory that is the most state-of-the-art in Europe, you can be sure of first-class images, every time.
Kontaktuppgifter
H TEMPEST LIMITED, TR26 3HU, ST IVES, CORNWALL , Storbritannien
- 01736 751555
- tempest-orders.co.uk
1,9
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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No single photo option
Ridiculous that there is no option to buy a single photo but have to spend a fortune on packs of so many photos you don’t need. Just money grabbing. Glad it’s the last one I’ll have to buy through this dreadful company.
2 juli 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Saz, thank you for your review.
I am sorry to learn that from the selection that is available online that none of the products meet your requirements. It may be worth speaking with our Direct Order tea on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm) to see if we can offer the best product for you.
We regularly review our products and run discounted pack offers and seasonal sales, so it is always worth checking to see if there is something suitable in the future.
Kind regards, Olly.
Absolutely awful company
Absolutely awful company, with poor and frankly abrupt and defensive support staff. The website is awful and doesn't clearly explain issues in the order (tried to order a group double pack, but couldn't create the pack with the 2 photos I added because they were different job numbers). Our school has been using this company for photos for many years and the photo quality isn't even up there; overexposed and poor transfer to photo medium.
2 juli 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Matt, thank you for your review.
I am sorry to hear that you found our e-commerce platform difficult to navigate and that from the vast range of different packs and products available, there was not something on this occasion which suited your budget.
We regularly review our products and run discounted pack offers and seasonal sales, so it is always worth checking to see if there is something suitable in the future. However, please be rest assured that I have passed your comments onto higher management to investigate the issue further.
Kind regards, Olly.
Poor quality on high price
Poor quality on high price. I don't understand why my daughter school using them. They are far away from professionals and (as a photographer myself) they shouldn't exist on the market at all... On the picture what they took basically all the children eyes closed and the picture itselfs looks like only have a darkener filter. Poor quality! Please DON'T use them! And after all they dare to ask you minimum of £15 for only 1 physical photo without an option of the digital copy...
30 juni 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Norbert, thank you for sharing your feedback. We understand that school photography is a personal and important purchase, and we’re sorry to hear that you were disappointed with the experience.
Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.
We do not provide any digital copies of our group photographs due to issues with parental consent - you have the authority to own the digital copy for your own child/ren but you do not have consent for other parent's children as this would be out of their control. In this instance, physical prints are only available for you to purchase.
We kindly ask the school to check the photograph before distributing the photographs and if any editing work is needed for the whole group photograph, please speak with the school so they can contact us directly and we can look into this further.
We do appreciate your comments and will share this with our management team.
Kind regards, Olly.
Ridiculously expensive for a single…
Ridiculously expensive for a single photo. Not sure why our school choose this company as the price is almost double on what we paid last year.
Also there is no option of a digital copy like most other companies offer.
30 juni 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello David, thank you for sharing your feedback. We understand that school photography is a personal and important purchase, and we’re sorry to hear that you were disappointed with the experience.
Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.
We do not provide any digital copies of our group photographs due to issues with parental consent - you have the authority to own the digital copy for your own child/ren but you do not have consent for other parent's children as this would be out of their control. In this instance, physical prints are only available for you to purchase.
We do appreciate your comments and will share this with our management team.
Kind regards, Olly.
Very disappointing experience with nursery group photos
Very disappointing experience with nursery group photos
Our child’s nursery used this company for group photos. We were first sent a photo to purchase, but our daughter’s face was not visible in it. After we contacted the company, they provided a replacement image where her face could be seen.
However, when we received the printed photo, it was still the incorrect version where her face was not visible.
This is extremely disappointing. A nursery group photo is not just a product — it is a shared memory for all the children and families. We are not simply looking for a replacement for ourselves, but believe the company should provide a proper replacement for everyone affected, so that all families can keep a complete and meaningful memory of the class.
Based on this experience, I would not recommend this company for school or nursery photography. Schools should carefully consider providers with better quality control and customer service.
25 juni 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Minghan, thank you for your review.
At Tempest Photography, we always aim to provide the best level of surface, and if there was any editing done, this would have been uploaded over the original.
So we can have a better understanding of the situation, please can you email us at customerservice@htempest.co.uk along with references so we can investigate this further?
Kind regards, Olly
Awful photography
Awful photography, I don’t understand why our school asks these so called photographers to take photos of our children. Year after year I’m given unnatural photos of my children which I simply refuse to purchase. I can take better photos my self tbh
15 juni 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Bethany, thank you for your review.
Thank you for sharing your feedback. We understand that school photography is a personal and important purchase, and we’re sorry to hear that you were disappointed with your experience.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. However, there is absolutely no obligation to buy our photographs - we offer a free photographic service where we are invited into the school to take the photographs for them and provide the parent the opportunity to purchase the images.
Kind regards, Olly
£45 for a digital photo!
£45 for a digital photo; STAY AWAY!
At this price it is essentially daylight robbery - recent online reports are quoting prices in the low £20s...
16 juni 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
I am sorry to learn that you are disappointed with the prices of the digital images for graduation photographs. School and graduation photography contracts differentiate, and all graduation prices are agreed prior to the ceremony dates with the university.
We keep our images on our system for 10 years should you wish to place an order at a later date, and it may be best to contact our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm) so they can advise on the different packages that we have on offer.
Kind regards, Olly
Support someone else
Considering the cost of living challenges this country is facing I find it very disheartening to see how parents are being over charged for school photos. The prices shared from Tempest are ridiculous and appear to be taking full advantage of the schools and parents alike. Sadly as I want to hold onto these memories, I’ll foot the bill, however I strongly recommend all schools to stay clear of this money grabbing company in future.
16 juni 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Christopher, thank you for sharing your feedback.
We understand that school photography is a personal and important purchase, and we’re sorry to hear that you were disappointed with the experience.
Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.
We do appreciate your comments and will share this with our management team.
Kind regards, Olly
Bad photos, bad customer service. Why do schools use?!
So disgusting - the products they make avialble to buy are overpriced and wasteful. You cannot actually just buy the photo you want without having to buy a load of additional photos. Their 'customer service' was slow and rude. Also, most disappointedly their actual photos are not very good! So many children with eyes shut etc. Am going to be asking school to change suppliers asap.
12 juni 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
I am sorry to learn that you are deeply disappointed with our company. Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.
When looking at the image, we have to assess the best photograph out of the alternatives where the majority of the children are facing the camera with eyes open. However, if the parent were to contact is regarding their child's eyes not open, we can instigate an eye swap from the alternative image to the accepted image so all the orders are the same. Anything further, the school would need to contact us directly.
If you have any queries regarding ordering, you can contact our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm) where an adviser can advise you further.
I do apologise if the Customer Service representative that you spoke with was slow and rude. If you could please send us an email to customerservice@htempest.co.uk, this would go straight to our manager who can assess the situation further.
Kind regards, Olly.
Keep Shining Shannon…
The customer service given by Shannon Gray was just outstanding and certainly beyond exceptional. From my first query I received prompt responses, updates and clear guidance through it all! Personally lately its hard to find such customer service online, however this one really left me speechless! Thank you from deep down my heart Shannon, keep shining!
9 juni 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Sema, thank you for your five-star review!
I am delighted to read that my colleague Shannon was able to provide exceptional service for yourself, and was able to assist you to the best of her abilities.
I have passed your very kind comments onto her personally, and she is very grateful for your review.
Kind regards, Olly.
Extortionate prices
Extortionate prices, the previews are so blurry it is hard to see the photo clearly before you place your order. £20 for a rolled up tube class photo is honestly quite alot, especially when purchasing for more than one child.
8 juni 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Asma, thank you for your review.
I am sorry to learn that you have experienced issues viewing the image before ordering, and you are unimpressed by the cost.
Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely. However, I shall certainly pass your feedback onto the relevant department who shall assess your comments further.
If you have any further queries when ordering, please contact our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm) who should be able to assist you further.
Kind regards, Olly.
Over- priced
Over- priced, rubbish photos honestly if you ask.me. then they force you to pay an extra £5 for delivery if you can't get it delivered to school
.
Ridiculous! This has been.going on.for too long now
We've spent an absolute fortune on these useless photos with stupid sizes that you can never understand as we have four kids so you can understand my beef!
They just prey on.the sentiments of parents that's why we still buy the photos
Still don't understand why no better company has come up by now!
Was stuck with them.for my graduation also
Nothing to like about them!
25 maj 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
I am sorry to read that you are deeply unhappy with our company. There is absolutely no obligation to buy our photographs - we offer a free photographic service and if you subsequently decide to buy the photographs you are made fully aware of the different pack options and prices prior to purchase. If you are unhappy with any of the photographs you have received, you are entitled to return them to us for a full refund within 30 days.
The delivery charge only applies if the order is placed outside of the free 14-day back to school delivery option, if the school has requested for direct ordering only or the customer opts for home delivery. It also is not just postage and packaging, but also individual handling and postal insurance, so if the order is damaged or lost in transit, we replace it free of charge.
Kind regards, Olly
Helpful and efficient customer service
Shannon was extremely helpful and dealt with my query very efficiently - very much appreciated and I would recommend Tempest.
6 maj 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Rachael, thank you for your five-star review!
I am very delighted to read that Shannon was extremely helpful towards your query, I have passed your very kind comments onto her personally.
Kind regards, Olly
Amazing
Amazing, they did my wee boys nursery pics. Great job thanks guys
28 april 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Miss Keys, thank you for your five-star review!
I am elated to read that you are very happy with the photographs that we have produced of your boys, and thank you for taking the time to write a positive review for us.
Kind regards, Olly.
Really impressed with the customer…
Really impressed with the customer service with Tempest. Our school uses them for official photos and I have consistently had such helpful and rapid responses to my queries. Whether its regarding photo touch-ups or delivery issues, to changing frame sizes, they have been been been wonderful in sorting things out. A special mention to Paula leach, customer service team leader, who has dealt with my questions with expertise and efficiency. Many thanks. Amna
1 maj 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Amna, thank you for your five-star review!
I am delighted to read that you have experienced excellent customer service throughout the years and the queries that have been raised with us, most recently with my colleague Paula.
Thank you for taking the time to write a positive review, it is greatly appreciated.
Kind regards, Olly.
Just so expensive for school photo's
Just so expensive for school photo's it is a joke.
Learn to lower the prices, more parents will pay and you will end up making more money - simple as 1 2 3.
30 april 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
I am sorry to learn that you find our pricing to be expensive. Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.
However, I shall certainly pass your feedback onto our Marketing department who can assess your comments further.
Kind regards, Olly.
I had a very disappointing experience…
I had a very disappointing experience with Tempest Photography’s ordering system. I placed an order for my child’s school photos two days ago and did not receive any email confirmation whatsoever.
There is no clear way to track the order or even verify that it has been processed, which is extremely frustrating. For an online ordering system, basic communication like confirmation emails and order tracking should be standard.
27 april 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
Please accept our apologies as the system which distributes the email confirmation is not working, and we are undergoing maintenance as we speak. This is not our usual practice, and we do apologise for any confusion caused.
However, please contact Customer Service on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) or email us customerservice@htempest.co.uk where we can then send over a placeholder confirmation.
You will receive a tracking number once the order has been despatched, either by Royal Mail or DPD depending on the products you purchased.
Kind regards, Olly.
Absolutely shocking method to order…
Absolutely shocking method to order photos. I have no record of what has been ordered, and cannot cancel the order. I will be writing to the school requesting we find a different supplier.
27 april 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Helen, thank you for your review.
If you are referring to your email confirmation not being received, then please accept our apologies as the system which distributes the email confirmation is not working, and we are undergoing maintenance as we speak.
However, if you wish to cancel or amend your order, or if you are looking for confirmation, please contact Customer Service on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) or email us customerservice@htempest.co.uk where we can then assist you further.
Kind regards, Olly.
Absolutely disgusting!!!!Would have…
Absolutely disgusting!!!!Would have given 0* if possible.
My daughter was forced by the photographer to sit next to the girl who bullied her! Photographer said that even if you don't like someone, you can't change the place. She didn't say anything but obviously we won't be buying the picture that should have been a nice memory from year 6.
25 mars 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Karla, thank you for your review.
I am deeply sorry to learn that your child had an uncomfortable experience when having their Year 6 group photograph taken. No child should ever feel uncomfortable with having their photograph taken nor should they stand/sit next to one of their bullies, which is also something that we do not condone.
Whilst the photographer may not have been aware of any issues amongst the pupils, and primarily place the pupils in height order for the group photographer, please could you send us an email to customerservice@htempest.co.uk with the reference number for the image, school's name and any more information relating to this issue so we can raise and investigate this further?
Kind regards, Olly.
Uninspiring and expensive
These guys have monopoly on school photography, and they are so poor. Prices are high, ideas and gifts are not great, and there are few updates from year to year. Minimum effort is made to make sure they get a good capture. Some of the best merchandise is often out of stock.
7 april 2026
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Peter, thank you for your review.
We do offer an extensive range of various products, including multi-image packs and electronic downloads. I am sorry to read that from the selection available, there is not something which is exactly what you are looking for. We introduce new items on a regular basis, so hopefully there will be a product available in the future that meets your requirements.
Kind regards, Olly.
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