Poor quality on high price. I don't understand why my daughter school using them. They are far away from professionals and (as a photographer myself) they shouldn't exist on the market at all... On th... Se mer
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Det här tycker kunderna
Ridiculously expensive for a single photo. Not sure why our school choose this company as the price is almost double on what we paid last year. Also there is no option of a digital copy like most ot... Se mer
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The customer service given by Shannon Gray was just outstanding and certainly beyond exceptional. From my first query I received prompt responses, updates and clear guidance through it all! Personally... Se mer
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Absolutely awful company, with poor and frankly abrupt and defensive support staff. The website is awful and doesn't clearly explain issues in the order (tried to order a group double pack, but couldn... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Founded by Horace Tempest over 80 years ago, Tempest Photography has been at the forefront of the photographic industry for nearly a century. As the first school photography company in the UK to move to full digital processing, with a digital laboratory that is the most state-of-the-art in Europe, you can be sure of first-class images, every time.
Kontaktuppgifter
H TEMPEST LIMITED, TR26 3HU, ST IVES, CORNWALL , Storbritannien
- 01736 751555
- tempest-orders.co.uk
1,9
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Very unprofessional service
Very unprofessional service. It's impossible to order through the website. They charge for the photo, but you won't receive it, or you'll have to wait several months.
2 december 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Elena, thank you for your review.
I am sorry to learn that you have experienced issues with our e-commerce system.
I have spoken with my manager regarding your review and you have emailed in previously and you have been in communication with our Direct Order department. They advised that you finalised your order with them yesterday and you should receive your order within 7-10 working days.
If you have not received your order by the 10 working days, please do not hesitate to contact us and we can investigate this further.
Kind regards, Olly.
Should be behind bars!
They came to take photos on my son's graduation day at university. The lady taking the photos was great but unfortunately the company doesn't follow. There is no choice of photographs, you're forced to buy unsuitable packages that are not put together in a logical way. I want one of each photo full stop. I feel that this company highjacks those precious moments then holds you at ransom. Im looking into legal action and I will complain to the university for using them. I emailed but they haven't even replied. They are criminals posing as professional photographers. Very worrying to have such people in schools with kids.
24 juli 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
I am sorry to learn that you are disappointed with the products that we have on offer. We do offer single prints and these can be viewed on our website and they are also available through our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm).
I have requested further information from you so we can investigate this further, as with the information provided we are unable to locate an email. If this is something that you would not like to do, please can you forward your email to Customer Service at customerservice@htempest.co.uk and mark it for my attention so we can hopefully rectify this situation.
Kind regards, Olly.
Quality reasonably ok… but the Bundle ordering system is 100% madness
I'm reasonably happy with the quality of the hardcopy prints. Can't speak fro digital downloads - in any case so much depends on the computer/phone screen and ambient light: I really don't think it's a sensible option but I suppose it suits some people.
What really irritates me is the bundle system - if orders could be just: size required (from Tempest's predetermined choice, I suppose) & how many copies at that size, ditto frames & acrylic etc, the ordering process would take a tenth of the time & the pricing would be clear and unambiguous. Bundles just complicate the whole thing. Typical of today's bureaucracy and inflexible computer programmes.
30 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
Whilst I am happy that you are pleased with the quality of the prints, I am sorry to learn that you are irritated with the bundle system that we have on offer.
We try to offer a wide range of packages including single prints to multi packs, and the digital download which comes with the licence for unlimited printing on the high street should you wish to have these printed elsewhere.
However, I have passed your feedback onto our Marketing team who can assess the comments further.
Kind regards, Olly
Disgusting prices and even charge £5…
Disgusting prices and even charge £5 delivery for one medium sized photo! Shocking.
27 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello William, thank you for your review.
The delivery charge only applies if the order is placed outside of the free 14-day back to school delivery option, if the school has requested for direct ordering only or the customer opts for home delivery. It also is not just postage, packaging and individual handling, but also postal insurance, so if the order is damaged or lost in transit, we replace it free of charge.
Kind regards, Olly
I’m not happy with the fact this…
I’m not happy with the fact this company over chargers parents. So expensive to have your child photo. And to top it off the sizes they do are not great either a large should be 8x10 😡 ripoff company. School need to find a decent one.
10 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Jade, thank you for your review.
Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.
Whilst our large prints may be an 8x6, but we do offer for an extra large print which is a 10x8, it may be worth speaking with our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm) who should be able to advise you on the best package for you.
Kind regards, Olly.
Zero stars if possible
Zero stars if possible. I’m very disappointed with my recent experience with Tempest Photography. In my view, there’s very little care taken in the way they photograph children. The pictures felt rushed and randomly taken, with no effort to help the children pose or even check that their hair or clothes were tidy—especially frustrating when parents aren’t allowed to be present to assist.
On top of that, being charged £28 for a single digital photo feels incredibly unreasonable for the quality provided. The arrangement many schools have with this company puts parents in a position where they’re expected to pay high prices for what I feel are poor-quality results. Overall, I don’t think families are getting good value, and I hope schools consider alternative photography providers in the future.
26 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Simonescu, thank you for your review.
Unfortunately, when photographing at schools, we have to adhere to the efficient running of the school timetable to ensure minimal disruption to the school day. This means that often, the school will only allow us a limited window to capture each student. Furthermore, our photographers are advised not to comment on expression or appearance incase of causing upset or offence.
Our prices for a single digital photograph are at a maximum £23.00 and anything above is for multiple digital bundles.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.
We do appreciate your comments and will share this with our management team.
Kind regards, Olly
I am very disappointed with our…
I am very disappointed with our experience with Tempest Photography. My daughter (18 months old) is a happy, confident toddler who poses for photos naturally and is used to the camera — yet the photographer here was unable to engage her in any meaningful way.
Instead of making even a minimal effort to adapt or show patience, we were told that “she wasn’t herself”, which is an astonishing conclusion considering this is a child — not a trained adult model.
We prepared carefully for this session: choosing outfits, coordinating schedules, getting ready late at night… all of which feels wasted.
Rather than focusing on creating a warm, child-friendly atmosphere and using professional approach, the interaction felt rushed, impersonal, and not suited to working with young children.
A professional children’s photographer should know how to work with children — including those who may need a moment to relax, smile, or feel comfortable. Unfortunately, this was not the case here.
Very disappointed and wouldn’t recommend based on this experience.
26 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Izabela, thank you for your review.
I am sorry to hear of your disappointment with the photographs we have captured of your child. Our photographers always endeavour to obtain the best expressions of the children that are possible on the day and we do not share the intimate knowledge you have of how your child would usually respond or react when having her photograph taken and we are sorry that the results did not match your expectations.
So we can investigate the comments made about your child, please can you email my manager at customerservice@htempest.co.uk with the school details and image references?
However, should we be fortunate enough to photograph your child again in the future, hopefully we will capture some images that are to your satisfaction.
Kind regards, Olly.
£30 for digital downloads
£30 for digital downloads? Oh please...
23 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello JS, thank you for your review.
I am sorry to hear you are unhappy with the pricing of our digital download. It is important to understand the nature of the product. You are not simply buying an electronic file (for customers wishing just to have an electronic memento, we would suggest the Image to Mobile product), you are buying it with the license release for unlimited printing/file sharing, so the more you use and share the file, the better value for money it becomes.
Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system.
It may be worth speaking with our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm) to see which package would be more beneficial for yourself.
Kind regards, Olly
Very disappointing pictures
Very disappointing pictures. Such a shame as school photos used to be fab.
23 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Katherine, thank you for your review.
I am sorry to0 learn that you are disappointed with the pictures that you have received. Please can you contact Customer Service on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) or email us at customerservice@htempest.co.uk so we can look into this further to see if we can help?
Kind regards, Olly
Photos do arrive on time and it is…
Photos do arrive on time and it is relatively easy to order, but two things put me off. First is the quality of the school photos (photographers do not fix children's hair or clothing).
Second is the fact that if you just want to order printout photos, they use their own unique sizes and they "force" to buy their own stands and frames
21 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello John, thank you for your review.
Unfortunately, our photographers do rely on the pupils being presented to them "photo-ready", as they are limited in their interactions with the children in terms of commenting on or adjusting appearance. This is in case they inadvertently cause undue upset or offence.
You will need to request for complimentary mounts at time of ordering, and any other frames would need to be paid for as extra. If you did not have the option for the complimentary mounts and you have received your order, please contact Customer Service on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) where we can despatch these mounts to you.
Alternatively, you can email us at customerservice@htempest.co.uk.
Kind regards, Olly
Very helpful
Our school had issues with the photographs being sent across, we were only receiving them for one child. Tempest advised the school to take an alternative email, once this was provided I received the other images straight away. I purchased digital downloads but only one child’s photograph had been received. I phoned and got through to Rachel who was very helpful and emailed me the downloads as soon as we were off the phone.
21 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Holly, thank you for your five-star review!
Whilst I am disappointed to learn that you have experienced issues with us, I am delighted to read that we were able to amend the issues and my colleague Rachel was able to email the digital images over to you.
Kind regards, Olly
Not good!
My little one is quite young and would have needed some direction from the photographer to look smart, which she evidently wasn't given: top button undone and hanging open. I put her hair in two long plaits for the photos but only one visible so it looked lop-sided. Only this one photo to choose from. These school photos are such important momentoes; it's a bit frustrating/upsetting.
Also, why can't you just choose size of print and how many you'd like of that size; instead, there are only set packs with set numbers, meaning you usually end up having to get more than you need...wasteful!
5 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Jo, thank you for your review.
It is disappointing to read that you are unhappy with your children's pictures. Unfortunately, our photographers do rely on the pupils being presented to them "photo-ready", as they are limited in their interactions with the children in terms of commenting on or adjusting appearance. This is in case they inadvertently cause undue upset or offence.
Furthermore, unfortunately, when photographing at schools, we have to adhere to the efficient running of the school timetable to ensure minimal disruption to the school day. This means that often, the school will only allow us a limited window to capture each student.
I shall certainly pass your feedback onto our Marketing department who can assess your comments regarding the packs further, but I would advise speaking with our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm) who can discuss the packs on offer and what would be best for you.
Kind regards, Olly
Cropping on photos was awful
Cropping on photos was awful, begs the question as to whether it is conducted or overseen by a photographer. Despite a request to adjust to include full hand for example and standardise empty space etc revisions were probably worse. Not impressed at all.
10 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Bridgeen, thank you for your review.
I am sorry to learn that after your request, the crop is still not sufficient. If the hand is cut off from the side of the image, it may be the case that we are unable to build up on your child's hand, however we can always attempt to make it work.
Please can you email customerservice@htempest.co.uk so we can investigate this further?
Kind regards, Olly
Absolutely appalling company
Absolutely appalling company. Last year we didn’t purchase any photos due to the quality of the proof print. This year we bought 3 pictures and they don’t even give you the cheap cardboard frames anymore. Delivery took weeks and the digital download didn’t work. The digital download issue was resolved over email but shouldn’t have to chase a company for something you’ve bought. Going to email the trust of our school and ask them to look at the reviews of this company and consider using another photography company in the future. Steer clear of this company unless you have no choice because your school use them.
19 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello David, thank you for your review.
I am sorry to learn that you have repeatedly been disappointed with our service, and we can certainly investigate this matter further for you.
We do say to allow up to 28 days for delivery, and this is to accommodate for the 14 day back to school window along with up to 14 days to be processed, packed, despatched and distributed, any home orders cut out the initial 14 days.
Whilst I am happy to read that your issue with the digital download has been rectified, this still should not have happened.
So we can investigate this further, and provide replacement mounts for you, please can you email us at customerservice@htempest.co.uk so we can action accordingly?
Kind regards, Olly.
Disappointing and expensive
We've just received the school photos of our son from Tempest. We're quite disappointed with what we've received, especially given the amount of money spent.
The photography itself is pretty good and he looks great in the pictures. But the smaller pictures are uncut and for the 'fun prints', the captions are separate from the pictures or upside-down. Also the captions are a bit strange.
Going on what we have received, we can see why Tempest only have a 1.8 rating out of 5.
We were much happier with what we received from the previous photography company that the school used.
19 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Paul, thank you for your review.
I am delighted to read that you were pleased with the initial photograph but I am sorry to learn that you are disappointed with what you have received.
Some of our size prints require some self-assembly and this is how they go out as standard to all customers who purchase from the wallet, fun, bookmark, desk or medium prints range.
However, I shall pass your feedback onto our Marketing department who shall assess your feedback further.
Kind regards, Olly
Worst photographer ever encountered
It’s so sad that my daughter school uses this company for the school photos. They are incredibly overpriced! And on top of that the photos are blurry, grainy, of poor quality and the borders are not even cut!
I have been complaining to the school since last year, will continue to do so until they stop using Tempest.
18 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Hilary, thank you for sharing your feedback.
We understand that school photography is a personal and important purchase, and we’re sorry to hear that you were disappointed with the experience.
Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.
So we can investigate with the issues further, please contact our Customer service team at customerservice@htempest.co.uk so a representative can investigate this further.
We do appreciate your comments and will share this with our management team.
Kind regards, Olly
Greed
2k+ reviews..... 66% 1star or less yet I watch OLLY time and time again say im sorry there wast something to suit your budget, cant you see that the greed is the problem £23.50 for one single photo..... not everyone who reviewed you can be wrong, you surely can see that your business model isnt working and people feel exploited for photos of their children.
18 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Kenny, thank you for your review.
Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.
We do appreciate your comments and will share this with our management team.
Kind regards, Olly.
Good customer service.
Slight problem with the school photo I ordered, there was a weird shadow at my son’s glasses. I emailed customer svs explaining the issue and Shannon had the photo retouched and replaced and again sent it to me. Cannot fault the service from her.
18 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your five-star review!
I am delighted to learn that my colleague Shannon was able to assist with your query and you were happy with the outcome and your order. I have forwarded your compliments over to Shannon and if you need any more advice, please do not hesitate to contact her again.
Kind regards, Olly
expensive
More expensive than other photography companies, child is smirking rather than smiling, image packs are expensive and have too many things we won’t use, ridiculous expensive to purchase on own without bundle. Money making company were all tied to. When is someone going to start taking better school photos than we had in the 90s?
17 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Joy, thank you for your review.
Our photographers always endeavour to obtain the best expressions of the children that are possible on the day and we do not share the intimate knowledge you have of how your child would usually respond or react when having her photograph taken and we are sorry that the results did not match your expectations.
We do offer an extensive range of various products to suit all pockets, including multi-image packs and electronic downloads. I am sorry to read that from the selection available, there is not something which is exactly what you are looking for. We introduce new items on a regular basis, so hopefully there will be a product available in the future that meets your requirements.
Kind regards, Olly
1 star
Poor quality of the wallet prints compared to the rest. All prints needed trimming, for the price paid I didn't expect that. Also delivery times stretched to the last day possible. 1star at best
13 november 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Mihail, thank you for your review.
I am sorry to learn that you are disappointed with what you have received.
We have recently received an unprecedented number of order through the laboratory, and all the orders are hand-packed so at the moment we do advise to wait for the full 28 days.
If you could please contact us at customerservice@htempest.co.uk and include photographs of what you have received with a brief summary explaining the poor quality, one of our representatives will be able to investigate this further for you.
Kind regards, Olly.
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