Poor quality on high price. I don't understand why my daughter school using them. They are far away from professionals and (as a photographer myself) they shouldn't exist on the market at all... On th... Se mer
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Det här tycker kunderna
Ridiculously expensive for a single photo. Not sure why our school choose this company as the price is almost double on what we paid last year. Also there is no option of a digital copy like most ot... Se mer
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The customer service given by Shannon Gray was just outstanding and certainly beyond exceptional. From my first query I received prompt responses, updates and clear guidance through it all! Personally... Se mer
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Absolutely awful company, with poor and frankly abrupt and defensive support staff. The website is awful and doesn't clearly explain issues in the order (tried to order a group double pack, but couldn... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Founded by Horace Tempest over 80 years ago, Tempest Photography has been at the forefront of the photographic industry for nearly a century. As the first school photography company in the UK to move to full digital processing, with a digital laboratory that is the most state-of-the-art in Europe, you can be sure of first-class images, every time.
Kontaktuppgifter
H TEMPEST LIMITED, TR26 3HU, ST IVES, CORNWALL , Storbritannien
- 01736 751555
- tempest-orders.co.uk
1,9
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2 tn omdömen
Ingen aktuell inbjudningshistorik
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Must be the worst website ever to…
Must be the worst website ever to navigate. Tried to order grandkids pics on mobile. Didn't work. Went on PC and took 15+ minutes to get sorted. Worst website I've used for many years. Nothing is logical and most things do not work. Why do schools use people like this if they can't even be bothered to sort the order process out properly? Utterly inept.
27 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Peter, thank you for your review.
I am sorry to read that you found our e-commerce system difficult to navigate. In the future, if you would like to bypass the website, please contact our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm) and an advisor can talk you through.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.
Kind regards, Olly
More rubbish edited and filtered photos
Year on year you continue to apply filters to the terrible school photos you take of my child. Every year I ask myself how you manage it?
You do understand that I know what my child looks like and love him don’t you? I don’t want and will not buy edited photos of the child you seem to think I should have.
It’s a very odd business model but I can categorically state my child does not look like an old man in ginger wig and yet somehow that’s the photo you have asked me to buy this year.
Children’s photos should not and do not need to be edited, take a decent photo in the first place and you also wouldn’t feel the need.
24 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Elaine, thank you for your review.
We do not edit any images without the parents permission, and there would usually be a digital charge to come with the request. The only editing that is applied is an initial colour correction to the entire session and once an order is placed, an individual correction is further made. What you are seeing is not a true representation of what you will receive.
Please contact our Customer Service team on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) and a representative can look into this issue further for you.
Kind regards, Olly
Good quality this year, but pricing way too high
The photos this year were great quality, I'm really pleased with how they came out. The only thing I marked them down on was because of the price. It seems cheaper to buy the packages with so many different photos attached.
I now have two children at the same school, they offer a family package. But this package you can only add two photos, so I included the individual photos of each child. This alone cost £37.00. Then for the photo of my two children together it was a further £9.00, so in total £46.00!! This is way too much, Tempest really need to review their pricing structure or at least include a family package that includes a print of each child and a print of their photo together
6 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Laura, thank you for your review.
We do offer a standard triple image pack as well as a mini triple image pack, consisting of a multitude of prints for three image references each, and these should be visible near the top of our website.
Please contact our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm) where an advisor will be able to look into your order further should you wish to amend this.
Kind regards, Olly.
EXTORTIONATE!!
I cannot believe the extortionate prices you charge, shame on you! Then to add to that you then charge £5 delivery! Why not offer free collection from school, that would be more morally correct?
Unfortunately you have a captive audience and you are taking advantage of this 100%.
24 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Jessica, thank you for your review.
The delivery charge only applies if the order is placed outside of the free 14-day back to school delivery option, if the school has requested for direct ordering only or the customer opts for home delivery. It also is not just postage and packaging, but also postal insurance, so if the order is damaged or lost in transit, we replace it free of charge.
We do offer an extensive range of various products to suit all pockets, including multi-image packs and electronic downloads. I am sorry to read that from the selection available, there is not something which is exactly what you are looking for. We introduce new items on a regular basis, so hopefully there will be a product available in the future that meets your requirements.
Kind regards, Olly.
Two siblings at school were to be…
Two siblings at school were to be photographed together. Boy in Year 6 and girl in year 5. They are very affectionate with each other by nature. The boy was told to put his arm around his sister, which he didn't want to do, feeling awkward about having his photo that day. He was told that he should play ball basically, seeing he was in Year 6. They were then seated next to each other on chairs, and the photographer commented that they looked as if they don't like each other. Very upsetting for both. The boy is a high functioning autistic. Be careful! Photographs were awful. Bad lighting and off colour and obviously strained after the comments. Never again.
21 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Lynette, thank you for your review.
Tempest Photography understand that school photography sessions can be a stressful experience for children, and we take these comments extremely seriously.
Please can you email the Customer Service manager at customerservice@htempest.co.uk with the school name, image references and a more in-depth synopsis and we will investigate this further.
Kind regards, Olly
Poor to average
Bang average photo. Expensive for random sized photos and multipacks. Clearly play on parents sentimentality to push an expensive and low quality product. The company has a monopoly which allows them to get away with it.
22 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Jon, thank you for your review.
We do offer an extensive range of various products, including multi-image packs and electronic downloads. I am sorry to read that from the selection available, there is not something which is exactly what you are looking for. We introduce new items on a regular basis, so hopefully there will be a product available in the future that meets your requirements.
Kind regards, Olly
Not the best
If I could only give no starts than I would. Photos are poor quality and photographers taking school photos clearly dont care how the image will look like, they just click, click. My child is in year 9 so she had some photos taken during her school years and only one photo was acceptable out of all those though the years. I wouldn't write this review but sadly I had some web issues this time and had to contact customer service, one of the worst one ever, not to mention it took me over half hour to get connected, a customer service member treated me like at least mentally disabled person ( no offence please ) , I was telling her the error message I get on the website when I try see school photos , she tells me she cant help me and I should try website, after clarifying with her I am unable to do so because of the error message, she navigates me step by step how to enter reference number still not listening the issue. I decided to pass on those photos this year, shame because those are always some kind of memories even though poor quality and well overpriced ,but I really don't understand this kind of approach.
21 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
We have recently received an influx of orders, calls and emails so please accept our apologies that it took you so long to contact our Customer Service team.
Last month, we had an issue regarding our links and QR codes and links which affected the website and we have been stating that if you clear your cache/browsing history to reset the system (or accessing the website in a private tab whilst we fix the issue if you do not want to clear anything) then the website will work and you can access the image from then on. The website should also work on an alternative device if you have not accessed the website on there.
Please can you email us at customerservice@htempest.co.uk so we can look into this issue further for you?
Kind regards, Olly.
Good variety of options for me to…
Good variety of options for me to choose from. I thought the price of the selections was pretty fair and I had a few options to choose from. Have just placed my order so I’m hoping that they deliver soon but otherwise I’m very satisfied with them.
20 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Joanne, thank you for your five-star review!
Tempest Photography have a wide variety of packs and packages for our customers to choose and enjoy, and I am delighted to learn that you were able to locate a product for yourself, and you were satisfied with the whole process.
Kind regards, Olly
I'm surprised they invite reviews!
I'm surprised they invite people to rate them here! As others say, photo packages with unhelpful sizes and quantities designed to extract the maximum cash and upsell you to packs with things you don't need.
You can't readily opt out of their cookies either.
Their address database is old, and the manual entry is clunky.
Is there anything to like?
I'll give them an extra star for at least accepting Apple Pay.
I wish our school didn't use them.
20 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Alan, thank you for your review.
Thank you for sharing your feedback. We understand that school photography is a personal and important purchase, and we’re sorry to hear that you were disappointed with the experience.
Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.
We do appreciate your comments and will share this with our management team.
Kind regards, Olly
Shocking photos
Shocking photos, can’t believe school still use them.
My daughter wears glasses and they made her feel so uncomfortable in order to get no reflection from them. So expensive too
1 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
I am sorry to learn that your child felt uncomfortable when having their photograph taken. Tempest Photography take the well-being of the children seriously, and we would not want any pupil to feel uncomfortable when having their photograph taken as we recognise that this can be a stressful situation from the start.
Please can you email us at customerservice@htempest.co.uk with some information including the image reference numbers so we can investigate the issue further?
Kind regards, Olly.
Very expensive
Very expensive, not the best photograph. A simple task for the photographer to straighten the tie. Cost leaves a bad taste in the mouth for sure. £23 for a digital download!!!! Prints are so expensive this is the most cost effective route, but then the extra hassle of sourcing prints from a 3rd party supplier. I understand the concept of a markup but this is rediculous!
17 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Jimmy, thank you for your review.
It is disappointing to read that you are unhappy with your children's pictures. Unfortunately, our photographers do rely on the pupils being presented to them "photo-ready", as they are limited in their interactions with the children in terms of commenting on or adjusting appearance. This is in case they inadvertently cause undue upset or offence.
Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.
We regularly review our products and run discounted pack offers and seasonal sales, so it is always worth checking to see if there is something suitable in the future.
Kind regards, Olly
I would give zero stars if I could
I would give zero stars if I could. It baffles me that schools continue to use this shambles of a company.
The pricing is extortionate and the photos are awful. They rush through taking all the childrens photos without putting any care into it and they know they can rip off parents who feel obliged to buy the pictures of their beloved children each year as they grow. This company makes me feel physically sick to the stomach each and every year that I feel that I have to pay for the abhorrent service, god awful useless photographers with crappy equipment and such bad experiences for my kids but I just want my kids to see themselves grow. You suck tempest! Get a grip and stop ripping off parents. Worst photographers ever
1 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Amanda, thank you for your review.
I am sorry to read that you are very disappointed in the photographs that we have provided of her child. All school photographs taken are primarily for the school to update their MIS system and for their school records and we provide parents the opportunity to purchase these photographs for their own memories.
Our photographers always endeavour to obtain the best expressions of the children that are possible on the day and we do not share the intimate knowledge you have of how your child would usually respond or react when having her photograph taken and we are sorry that the results did not match your expectations. Should we be fortunate enough to photograph your child again in the future, hopefully we will capture some images that are to your satisfaction.
Kind regards, Olly
A horrible accident fixed
We recently returned home from an awesome P&O cruise experience. Whilst on board we purchased a photo to remember our time away but sadly whilst traveling home the photo sleeve become damaged.
I reached out to Emily at Tempest and explained the situation. She went out of her way to speak to the team on the ship and got us sent out a replacement photo and sleeve.
We are both so grateful for her help and the quick turn around.
Great customer service. Thanks again Emily.
15 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Dean, thank you for your five-star review!
I am delighted to read that my colleague Emily was able to provide great customer service in your hour of need and was able to rectify an awful situation.
Kind regards, Olly.
Sorry Olly the Chatbot.
I genuinely feel sorry for the poor customer service representative — “Olly,” as he’s called — who’s been left to defend what is, quite frankly, indefensible. It’s not his fault, but he’s the unfortunate face of a system designed to squeeze every last penny out of parents under the guise of “memorable school photography.”
This company’s approach feels less like a service and more like an exercise in exploitation. Parents are expected to pay absurd prices for low-resolution, poorly produced images that barely qualify as keepsakes. It’s a shameful example of style over substance — or rather, profit over principle — where the actual quality of the product seems irrelevant compared to the mark-up.
What’s even more disappointing is that schools continue to engage with companies like this. By partnering with such providers, they unknowingly enable a business model that targets parents’ emotions and turns a simple school photo into an overpriced luxury. It’s not about capturing memories anymore — it’s about monetising them.
Calling it a “service” would be generous; it’s more of a sugar-coated money grab wrapped in glossy marketing. Perhaps the next time schools consider working with such firms, they should ask themselves whether they’re truly offering value to families — or just helping a company make a 1,000% profit from a batch of cheaply printed photos.
13 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
We understand that school photography is a personal and important purchase, and we’re sorry to hear that you were disappointed with the experience.
Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.
We do appreciate your comments and will share this with our management team.
Kind regards, Olly
Just a huge con
Just a huge con! Money money money
Disgusting prices. Should be more affordable for parents. I was £30 for 2 pics downloaded sent to my email
Get a grip Tempest!!!
13 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
We do offer an extensive range of products and packages to suit all pockets, including digital downloads.
I am sorry to hear you are unhappy with the pricing of our digital download. It is important to understand the nature of the product. You are not simply buying an electronic file (for customers wishing just to have an electronic memento, we would suggest the Image to Mobile product), you are buying it with the license release for unlimited printing/file sharing, so the more you use and share the file, the better value for money it becomes. We store the images in a digital archive should our parents not be able to purchase at the time the images are taken, and who may wish to have the opportunity to do so at a later stage.
Kind regards, Olly.
Total Rip-Off
Total Rip-Off. At my daughter’s previous school last year, a digital photo download (from Pret-a-Portrait), hi-res and suitable for printing, was less than £10. Therefore the £23 requested by Tempest is the very definition of a rip-off. There are no excuses they can make, it’s just price-gouging from parents who have no choice. I won’t be funding this company.
12 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hi Andrew, thank you for your review.
I am sorry to hear you are unhappy with the pricing of our digital download. It is important to understand the nature of the product. You are not simply buying an electronic file (for customers wishing just to have an electronic memento, we would suggest the Image to Mobile product), you are buying it with the license release for unlimited printing/file sharing, so the more you use and share the file, the better value for money it becomes. We store the images in a digital archive should our parents not be able to purchase at the time the images are taken, and who may wish to have the opportunity to do so at a later stage.
We do offer an extensive range of various products, including multi-image packs and electronic downloads. However, we introduce new items on a regular basis, so hopefully there will be a product available in the future that meets your requirements.
Kind regards, Olly
The social media download offers an…
The social media download offers an afordable option. However, the file has just 253K, which is really of low quality.
17 september 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Antheia, thank you for your review.
Our Social Media Download is a low-resolution image that is used for screensavers or an image for your phone only.
If you require a higher resolution to print from, you will need to purchase the standard Image Download.
Kind regards, Olly.
How do they keep getting the contract?!
Another year of this terrible company taking our school photos, how?!
Our 3 'options' are the SAME PHOTO! They just zoom in a bit more each time, utter disgrace!
9 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Stuart, thank you for your review.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.
I am sorry to read that you are very disappointed in the photographs that we have provided of her child. All school photographs taken are primarily for the school to update their MIS system and for their school records and we provide parents the opportunity to purchase these photographs for their own memories, and they usually ask for a traditional and then a contemporary image for variety.
Should we be fortunate enough to photograph your child again in the future, hopefully we will capture some images that are to your satisfaction.
Kind regards, Olly.
Still unable to download a digital copy…
Still unable to download a digital copy of the photo we've ordered and paid for. The website just keeps saying the image is not available yet, try again in a couple of days. Days later still not available, waited another few days, still not available. What on earth is going on. Emails ignored, and ridiculous prices for what we ordered. Very disappointing 0/5 stars.
9 oktober 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
We have recently received an unprecedented number of calls and emails so please accept my sincerest apologies that your email has not been answered.
I have privately messaged you for your order details or email address so i can investigate this issue further for you.
Alternatively, you can email customerservice@htempest.co.uk which will go directly to my manager, please include in your subject bar 'Trustpilot Reply'.
Kind regards, Olly.
Awful company
Awful company, they ignore emails, couldn't care less about your child's photos, they just want to get in and out...then paid.
Pathetic. Avoid at all costs.
19 september 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Paul, thank you for your review.
We have been extremely busy recently, so please accept our sincerest apologies that we have not answered your email.
We do say to allow between 3-5 working days for us to respond to your email, however, it appears that it is not in our Customer Service inbox.
Could you please email my manager at customerservice@htempest.co.uk to see how we can help?
Kind regards, Olly
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