StreamBankOmdömen 

Simple to reinvest

Our 1 year fixed term saver has just matured. When we opened it a year ago, we needed to phone customer services a few times for help. Always spoke to Rhys who was really helpful, and talked us through the process. When our term was due to mature the process was really easy and we was notified in plenty of time to choose which option we wanted. We will be checking their rates and services in the future.

waited 2 days , no return , rubbish bank to work with

Tried to open a savings account with Streambank and 2 days after the application had been accepted and the account opened, I was still awaiting the bank account number and sort code details to deposit the money. I was informed that the firm used to send out these details was 'updating their records'. As a result, I informed the advisor to cancel my application and that I would open an account with one of their competitors who would be more than happy to accept my savings without ridiculous delays.

They paid incorrect monthly interest into my nominated bank statement. Massive error made by stream bank. They calculated the interest monthly instead of daily and underpaid me. Also when you log into your account you cannot view the monthly interest paid. Also the interest is not paid into the nominated bank account on a fixed date and is paid any day near the end of the month. I have registered a complaint regarding the three points and want the financial ombudsman to look into these issues.

very professional and informative service

Ease of service is outstanding. Good rates and second year with them. Highly recommended

Great service great experience

For a second year we’ve used Streambank for fixed term savings. Team very helpful and the online login efficient.

I was offered a good product and the switch over was simple and quick.

The service was quick and helpful. Thankyou

I have always found them very helpful, and friendly.

Easy to use app very straight forward. Good rates.

Setting up the account was straight forward and has worked
pretty well. If I was asked to suggest improvement - may be the
bank could communicate a bit more about the status of the account
process - especially if someone is a bit nervous about putting their
money into a new and relatively unknown bank

We have just opened a one year fixed account,I had a couple of queries with the account.
Phoned the customer service number a couple of times and was more than happy with the response time.
The couple of different advisors i spoke to were very helpful and clear.

Excellent service very swift and very informative. Very helpful

Unlike other companies that emphasises you will get a response to your questions etc. - Stream Bank respond within 24 hrs. Verbally, your Customer services speak with a clear English voice - which is very helpful to the hard of hearing

we wanted a company that if needed we could speak to a real person. we did need to do this and spoke to very professional people who put us on track very quickly.

Good response, good rates.

Very easy to open an account and select the account best suited. Very competitive interest rates.