Kent Reliance Omdömen 3 418

Great customer service and accessibility

Disappointed with this company, after being a customer with ISA for several years, they moved my money into a savings account. Communication is poor, the website is clunky and unclear. I opened a savings accounts thinking I was opening an ISA and no one contacted me to warned me even after I messaged them to say I had open a new ISA! Some agents are good on the phone but some couldn't care less! Definitely won't be using them again

Easy to open online Investment Account a new Customer. Good response from Customer Service when needed.

Good communication after making a small complaint. Happy to give 5****

There are good interest rates but I am fed up of having to log in to different accounts rather than have all my accounts under one simple log in procedure.

Excellent customer service. Competitive rates. I've been with KR for many a year. Highly recommend

Very competitive interest rate for a 12 month investment.

Efficient professional knowledgeable polite staff

Good rates but could do with an App and for your savings accounts and ISA accounts to be linked for transfers etc. Have to have 2 seperate log in details, seems unnecessary

Good security, quick transactions and instant updates.

Kent reliance offer good products at competitive rates. The web page is easy to navigate and the application process was straightforward

Account was easy to set up and when I sent money to KR it arrived almost instantly and was acknowledged by text which is very helpful.

Have an Easy Access Cash ISA D50 which pays 3.51% interest. Discovered, by chance, they now pay on their latest Easy Access Cash ISA D72, 4.05%. They didn't inform me of this and that I was losing interest! There is no automatic increase, as for instance the Coventry provide. Coventry B.S. do it automatically. I phoned them and asked for it to be moved to the D72 but they told me it couldn't be done over the phone. I had to go on-line and then phone them back! They make the change as hard as possible! I find this appalling and "sharp" practice!

1 hour on the phone and couldn't speak to a person. No matter what time/day you ring, the recorded message says they are very busy. More than likely there is only one person or nobody at all answering the calls. You email them and you will get an unhelpful response 3 days later. Their website constantly crashes. I just hope my savings are safe with them.

Straightforward account opening. Texts on deposit are welcomed.

I have given one star as that is the minimum, shame it can not be zero or a minus. I have been trying for three weeks to close my account but there is excuse upon excuse. Going to call me back but didn't on several occasions. Bank somewhere else is my advice.

I have been a KR saver for some years and have been pleased with the service. Unfortunately, they have recently got themselves into a real IT pickle by running  "old" and "new" online savings platforms. I recently had a bond mature on the "old" platform and had my maturity options posted to me;why they couldn't be emailed I have no idea. The options to reinvest were more limited and at far lower rates than a new customer could obtain. How is this in line with KR's Consumer Duty of treating customers fairly?
I spoke to KR and said I wanted to transfer my maturing funds to a 3 year savings bond at the rate advertised on their website and was advised I'd have to apply through the "new" platform for that account, open the account, encash the maturing bond on the "old" system and pay the proceeds into the new account. I am quite capable of doing this but worry about elderly savers or those who aren't "tech savvy" or just don't have the head for all these pointless shenanigans. 
To be fair, the "new" platform is very good and I love the instant confirmatory email once a deposit has been made but KR do need to sort themselves out and treat existing customers in the same way they treat new customers.

I had a bond finish they offered new bond but it was on a new web site they had opened .This took nearly 1 hour to sort out . Today I moved £1000 into the account to make sure it was going to the correct account . 10 minutes later i tried to Move the Rest of the money into the bond It returned it to my funding account.. I rang up to ask why they told me that bond was closed ?? So i then went to close the account and get my £1000 deposit back // It was impossible kept asking for verification code WHICH never came I tried 3 times STILL no code in the end I rang there help line and got the lady to close the account// THIS new web site they have opened is TOTAL JUNK unworkable not fit for purpose . I WILL NEVER EVER have any dealings with this Kent Reliance Bank . I have waisted a good 2 hours trying to sort this mess out .BE WARNED aggravation is guaranteed trying to deal with this company

Slow. It's like banking in the 80s. Everything has to be done manually by a person and they take their time to do it.

The interest rate on the 1 year fixed bond was the highest and my experience with Kent Reliance has been faultless. It was very easy to open my account on line and transfer my money in and the communication has been perfect and has kept me very well informed. I telephoned with one query and my call was quickly answered and the advisor was very polite and answered my question. My interest has been paid on time. The website is very easy to use and has all the info that I need. I would recommend Kent Reliance without a single reservation and my experience has been much better than my previous one with a big high street bank.