I phoned Customer Services as I had a query regarding the maturity of a Fixed Rate Savings Bond. Jak was friendly & very knowledgeable and quickly answered my query and also explained the full pro... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I recently set up and funded a fixed rate savings bond with GB and the process was simplicity itself. I really like the simple website and the fact that GB securely check your nominated account detai... Se mer
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Having saved with GB bank for a year or so, decided to ring with initially a view to confirming my recent temporary address change had updated correctly online but subsequently spent time discussing f... Se mer
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I have never used GB Bank before but from start to finish the whole process of opening a Fixed Rate Bond was seamless. Mark dealt with us when we first opened the account and also dealt with any queri... Se mer
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Företagsinformation
Skrivet av företaget
GB Bank is a trusted go-to lender for property investments, providing funding solutions directly to customers or via brokers. GB Bank is fully authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for accepting deposits, dealing in investments as a principle and agreeing to carry on a regulated activity under registration number 850286. Our savings accounts offer competitive rates to help you achieve your financial goals and are designed to be easy to manage to fit seamlessly into your life. For further information, get in touch at info@thegbb.co.uk or visit our website gbbank.co.uk
Kontaktuppgifter
Storbritannien
- gbbank.co.uk
4,7
Utmärkt
172 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Forgot all of our login details
Forgot all of our login details and Emma was extremely friendly and helpful in getting us back on-line
3 juli 2026
Omdöme utan inbjudan
Well communicated by operative
Well communicated by operative. GB bank a good company.
3 juli 2026
Omdöme utan inbjudan
Excellent Customer Service.
Their phones are always answered quickly, staff are easy to understand, friendly, always very helpful and knowledgeable.
Highly recommendable.
29 juni 2026
Omdöme utan inbjudan
Account Query
Very helpful customer service chap who resolved my query in a few minutes.
29 juni 2026
Omdöme utan inbjudan
Good customer service
I'm happy with the customer service agent I spoke with on phone. Very quick to resolve the issue regarding payment into a closed account
29 juni 2026
Omdöme utan inbjudan
Happy GB Bank customer.
Excellent service, products and rates. Very happy with GB Bank 👍
26 juni 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Allan
Thank you so much for your brilliant 5-star rating!
We are delighted to hear you are very happy with our Savings products, service and rates. Thank you for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
Excellent Customer Service
I phoned Customer Services as I had a query regarding the maturity of a Fixed Rate Savings Bond.
Jak was friendly & very knowledgeable and quickly answered my query and also explained the full process involved.
Excellent all round service, thank you.
25 juni 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Anne
Thank you for rating us 5-stars and for taking the time to share your experience.
We are delighted to hear that Jak in our Customer Service team helped you with your Fixed Rate Bond maturity and your queries were resolved quickly.
Kind regards
The GB Bank Savings Team
I made every mistake possible
I made every mistake possible, well small ones. The lady on the phone walked me through everything and was very patient with me. I am very grateful to her, she made everything easy and explained really well.
25 juni 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Teresa
Welcome to GB Bank!
Thank you for taking the time to share your experience and for your brilliant 5-star review!
We are delighted to hear our Customer Service team were very helpful in resolving your issues. Please don't hesitate to get in touch should you need any further support.
Kind regards
The GB Bank Savings Team
Your operator was friendly
Your operator was friendly, patient and helpful. My difficulty logging on was efficiently resolved.
24 juni 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Paul
Thank you for taking the time to share your feedback and for your brilliant 5-star review!
We are pleased to hear you found our Customer Service team helpful and they resolved your issues.
Kind regards
The GB Bank Savings Team
Having saved with GB bank for a year or…
Having saved with GB bank for a year or so, decided to ring with initially a view to confirming my recent temporary address change had updated correctly online but subsequently spent time discussing further savings at length due to Jaks helpful, easygoing manner when giving advice. I had been pondering on saving elsewhere previously I will certainly be opening a second GB bank account once I have given careful consideration to all on offer . This is the first time I have spoken to an Advisor at GB apart from when opening my ongoing account. The positivity I felt as a result of discussion and the advice and help offered influenced my decision.Confident I had chosen the right company . Thanking you so much Jak
24 juni 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Hazel
Thank you so much for taking the time to leave such a fantastic review - we really appreciate your very kind comments.
We’re delighted to hear that Jak was helpful, and able to provide clear guidance while discussing your savings options.
It’s wonderful to know the conversation gave you confidence in choosing GB Bank and influenced your decision to consider opening a second account with us. We’ll be sure to pass your kind words on to Jak, who will be really pleased to receive your feedback.
Thank you for choosing GB Bank.
Kind regards
The GB Bank Savings Team
Exceptionally efficient and informative. David was excellent in every respect.
David was excellent in every respect.
22 juni 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Chandra
Thank you for your 5-star review!
It's great to hear that David was exceptionally efficient and informative, we will ensure your kind comments are passed on.
We really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
GBBank Service Provided in phone call
Excellent service no waiting on call and instructions given were very clear followed up by confirmation emails
19 juni 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Beverley
Thank you for your kind review and for rating us 5-stars!
We are delighted you found the service from our Customer Service team excellent. It's great to hear you received clear instructions, experienced no waiting time on the calls, and found the follow-up confirmations helpful.
We really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
My call was answered without waiting
My call was answered without waiting, officer was helpful and informing. He replied to my concerns and gave me the right guidance
18 juni 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Antoine
Thank you for your brilliant 5-star review!
We are delighted to hear your call was answered promptly and that our Customer Service team were helpful and informative, giving you the right guidance.
We really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
Kind regards
The GB Bank Savings Team
Excellent customer service
I had a very friendly chat to a customer service person who answered my query well
17 juni 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Ian
Thank you for your great feedback of our Customer Service team.
We are delighted to hear they were friendly and answered your query well. Thank you for taking the time to share your experience - we really appreciate it!
Kind regards
The GB Bank Savings Team
Customer services
The Customer services were very helpful, the man was polite and patient just a joy to speak to. I would recommend G B Bank, no problem.
15 juni 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Julie
Thank you for taking the time to share your experience of our Customer Service team. We are delighted to hear that they were very helpful, polite and patient and a joy to speak to - that's exactly the genuine connection we hope to create with every customer.
Thank you for taking the time to share your experience and for recommending GB Bank - we really appreciate it!
Kind regards
The GB Bank Savings Team
The lady I spoke to was incredibly…
The lady I spoke to was incredibly helpful, polite and knowledgeable. I only waited a few minutes for my call to be answered.
12 juni 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Caroline
Thank you for your fantastic 5-star review!
We are delighted to hear your call was answered quickly and that our Customer Service team were incredibly helpful, polite and knowledgeable.
Thank you for taking the time to share your experience, we really appreciate it!
Kind regards
The GB Bank Savings Team
Fantastic Customer Service from Chantelle
It is refreshing to phone a bank and have the call picked up almost immediately by a human being.
I had an issue with my funding window but spoke to Chantelle who listened and said she would get back to me with an answer before close of business (20 minutes later). She called back just after 5pm to update me and while on the phone, was able to resolve the issue. She then stayed on the phone while I transferred the rest of my funds to confirm they arrived safely. Fantastic customer service. Thank you Chantelle
10 juni 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Catriona
Welcome to GB Bank!
Thank you so much for taking the time to share your recent experience and for your fantastic 5-star review - we really appreciate it!
We’re delighted to hear that Chantelle was able to assist you promptly, keep you updated, and resolve the issue while giving you reassurance throughout. We understand how important it is to feel supported in situations like this, so it’s wonderful to know her service made a real difference.
Your kind words mean a great deal, and we'll be sure to pass them on to Chantelle.
Kind regards
The GB Bank Savings Team
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