I phoned Customer Services as I had a query regarding the maturity of a Fixed Rate Savings Bond. Jak was friendly & very knowledgeable and quickly answered my query and also explained the full pro... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I recently set up and funded a fixed rate savings bond with GB and the process was simplicity itself. I really like the simple website and the fact that GB securely check your nominated account detai... Se mer
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Having saved with GB bank for a year or so, decided to ring with initially a view to confirming my recent temporary address change had updated correctly online but subsequently spent time discussing f... Se mer
Företaget har svarat
I have never used GB Bank before but from start to finish the whole process of opening a Fixed Rate Bond was seamless. Mark dealt with us when we first opened the account and also dealt with any queri... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
GB Bank is a trusted go-to lender for property investments, providing funding solutions directly to customers or via brokers. GB Bank is fully authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for accepting deposits, dealing in investments as a principle and agreeing to carry on a regulated activity under registration number 850286. Our savings accounts offer competitive rates to help you achieve your financial goals and are designed to be easy to manage to fit seamlessly into your life. For further information, get in touch at info@thegbb.co.uk or visit our website gbbank.co.uk
Kontaktuppgifter
Storbritannien
- gbbank.co.uk
4,7
Utmärkt
172 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My heart sinks every time I have to…
My heart sinks every time I have to call a bank. Normally it's a half hour wait with piped music. So I was delighted that my call was answered within a few rings.
Your agent was knowledgeable and friendly and helpful.
I'm impressed!
3 mars 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Carli
Thank you for your fantastic 5-star review, we really appreciate it!
Thank you for taking the time to share your experience of calling our Customer Service team. We are delighted to hear you are impressed with the service and our agent was knowledgeable, friendly and helpful.
Kind regards
The GB Bank Savings Team
Efficient administration
3 mars 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi John
Thanks very much for your 5-star review!
We really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
Sid was very polite and helpful
Sid was very polite and helpful. My enquiry was dealt with perfectly.
2 mars 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Joanne
Thanks very much for rating us 5-stars!
We are delighted to hear that your enquiry was dealt with perfectly, and Sid was very polite and helpful. We will ensure your great feedback is passed on.
Kind regards
The GB Bank Savings Team
100% professional
100% professional, both in their approach, courteous yet clear . I always feel supported and confident in discussing anything with GBBank
2 mars 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Terry
Thanks for your brilliant 5-star review!
We really appreciate you taking the time to share your experience, and we are delighted you have found our service to be 100% professional, and you feel supported and confident talking with the Team.
Kind Regards
The GB Bank Savings Team
Great communication and support
25 februari 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Christopher
Thank you for taking the time to leave your 5-star review - we really appreciate it!
We are delighted to hear you have had great communication and support from us.
Kind regards
The GB Bank Savings Team
Very helpful.
24 februari 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Ishfaq
Thank you for taking the time to leave your 5-star review, we really appreciate it!
We are delighted to hear you have found GB Bank very helpful.
Kind regards
The GB Bank Savings Team
I was greeted by Jacob today and…
I was greeted by Jacob today and received answers to my question
Very efficient and helpful and kind
Thank you Jacob to make my day
Xx
24 februari 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Elly
Thank you for your fantastic 5-star review!
We really appreciate you taking the time to share your experience of your call with our Customer Service team. We are delighted to hear that Jacob answered all your questions and was very efficient, helpful and kind.
We will ensure we pass on your great feedback and let Jacob know he made your day!
Kind regards
The GB Bank Savings Team
Spoke to Jacob regarding a query on my…
Spoke to Jacob regarding a query on my account and he was really helpful, polite and he answered all my questions plus great call was answered very quickly
24 februari 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Patricia
Thank you for your brilliant 5-star review!
We are delighted to hear you had a great call with Jacob and he was really helpful and polite.
We really appreciate you taking the time to share your experience and we will ensure your great feedback is passed on to Jacob.
Kind regards
The GB Bank Savings Team
Understanding of agent
Understanding of agent. Clarity of explanation.
23 februari 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Debbie
Thank you for your 5-star review!
We appreciate you taking the time to share your experience and we are delighted to hear that you found our Customer Service team understanding and you got a clear explanation.
Kind regards
The GB Bank Savings Team
Clare was so helpful and patient I was…
Clare was so helpful and patient I was nervous about going for a bank I hadn’t used before but GB bank has been excellent and I would rate them to anyone
19 februari 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Nina
Welcome to GB Bank, we are delighted you have chosen to save with us!
Thank you for taking the time to share your experience with us and for your fantastic 5-star review, rating us excellent.
We are very happy to hear that Clare was helpful, and patient and we will ensure that your kind feedback is passed on.
Kind regards
The GB Bank Savings Team
Brilliant service
Brilliant service. Swags Was most helpful. Thank you
17 februari 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi
Thank you for your 5-star review. We really appreciate you taking the time to share your experience and we are delighted to hear you had brilliant service and Swags was most helpful!
We will ensure we pass on your feedback and thanks to Swags.
Kind regards
The GB Bank Savings Team
Easy to run account online
Easy to run account online, great customer service from Mark today.
18 februari 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Ian
Thank you for taking the time to leave your 5-star review - we really appreciate it!
We are delighted to hear you find it easy to run your account online and have had great customer service from Mark. We will ensure we pass on your feedback to Mark.
Kind regards
The GB Bank Savings Team
Great service and very easy access
Able to get through on the phone with any problems and quick easy access to funds and easy website to use
18 februari 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi
Thank you for your fantastic 5-star review!
We are delighted to hear you have had great service and found our website easy to use, and also had quick easy access to your funds.
We really appreciate you taking your time to share your experience.
Kind regards
The GB Bank Savings Team
Agent I spoke to was very polite and…
Agent I spoke to was very polite and explained everything and in a very easy easy to understand
17 februari 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Colin
Thanks very much for sharing your experience of our Customer Service team and for rating us 5-stars!
We really appreciate you taking the time to leave your great review.
Kind regards
The GB Bank Savings Team
Answered the phone promptly and…
Answered the phone promptly and resolved my problem very efficiently
16 februari 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi David
Thank you for your 5-star review!
We really appreciate you taking the time to share your experience of our Customer Service team, and we are delighted to hear your problem was resolved promptly and very efficiently.
Kind regards
The GB Bank Savings Team
Great staff very helpful
Great staff very helpful. Very patient .guided me through the website
16 februari 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Roger
Thank you for your 5-star review! We are delighted to hear you found our staff patient and very helpful.
We really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
Very helpful advice and customer focused
Very helpful adviser who took time and trouble to explain the answers to my queries and was very patient, which as an older customer I do so appreciate.
16 februari 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Caro
Thank you for your great 5-star review!
We are delighted to hear you found our Customer Service team very helpful and customer focused. Please do not hesitate to get in touch if you need any further support - the team will be happy to help.
Kind regards
The GB Bank Savings Team
Exactly what any banking experience should be like
They answered the phone within 3 rings!! The lady was extremely helpful; answered my query; suggested different options that would suit me and walked me through the process. Dealing with GB Bank could not have been easier each time I have contacted them, so I am very happy to recommend them.
13 februari 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Tr1xsie
Thank you so much for your amazing review and rating us 5-star!
We are delighted to hear you would recommend GB Bank based on our customer service and how easy it is to deal with us, and we really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
Clear and effective instructions
12 februari 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Ivan
Thank you for your 5-star review! We really appreciate you taking the time to leave your review, and great to hear you received clear and effective instructions.
Kind regards
The GB Bank Savings Team
First rate customer service!
12 februari 2026
Omdöme utan inbjudan
Svar från GB Bank
Hi Jelly
Thank you for your 5-star review! We are delighted to hear we delivered a first rate customer service. We appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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