This has been the most frustrating delivery experience I’ve ever had. Your tracking keeps saying “Customer not reached”, but that’s simply not true. I kept my phone with me all day at work... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
i came to track my order in their website, i saw that they were out for delivery 2pm, its already 7:30 and still not received my parcel, i have other plans and i cant go out of my house because im wai... Se mer
Företaget har svarat
Worst experience I ever had. Almost 11 days I have been calling them and getting the same reply that today or tomorrow they will collect.If there is anyone responsible in your company please solve my... Se mer
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TERRIBLE!!! they write fake info on tracking saying they attempted and failed delivery when they never come or contact. I had an order from TEMU and it's just missing, my son is going to miss out all... Se mer
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Företagsinformation
Skrivet av företaget
Shipa is a digital logistics platform that helps businesses, entrepreneurs and consumers move goods across borders or across town with a few clicks. Shipa Freight helps small and medium-size businesses move freight around the world and tap into opportunities offered by the global economy. Shipa Ecommerce manages e-commerce fulfillment, delivery and returns across the Arabian Gulf. Shipa Delivery provides same-day, next-day and on-demand delivery in Kuwait, Saudi Arabia and the UAE. Shipa is powered by Agility, one of the world’s largest logistics providers.
Kontaktuppgifter
J1 Warehouses, Jebel Ali, Dubai. UAE., 414117, Dubai, Förenade Arabemiraten
- 600574472
- Support@shipadelivery.com
- shipa.com
1,5
Mycket dålig
267 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Worst delivery service in UAE.
Worst delivery service in UAE.
I didn’t get my till now every day they updating on tracking delivery failed, the funny thing is I didn’t get a call from shipa delivery team till now am waiting for my patcel. Worst service..
15 november 2024
Omdöme utan inbjudan
Svar från Shipa
Hello There. We are very sorry that you were not satisfied with our service and our apologies for the delay in response. We would like to assist you with making things right. Please provide us with the tracking number or the phone number registered to the order via direct messages to better assist you. Have a nice day!
I would really like to give 0 stars
I would really like to give 0 stars. Awful customer service, worst courier service I have experience in the UAE.
19 oktober 2024
Omdöme utan inbjudan
Svar från Shipa
Dear Kenneth,
We sincerely apologize for the unsatisfactory experience you have had. Our utmost priority is delivering exceptional quality and consistently enhancing the overall customer experience.
Please reach out to us directly through our message system or call center so we can better understand the issue and work towards a resolution.
We value your input and appreciate the opportunity to improve our services. Thank you for bringing this to our attention.
Have a nice day.
1 of the worst courier services in UAE
To all, please avoid this company for any courier services. Horrible customer service support, very hard to reach them and they will only reply to you or answer your call if they feel to, super delayed delivery and charges more than normal specially on duties and taxes, again, AVOID AT ALL COSTS. Go with SMSA, DHL. THIS GUYS SHOULD NOT BE IN THIS KIND OF BUSINESS IN THE 1ST PLACE.
10 september 2024
Omdöme utan inbjudan
Svar från Shipa
Dear Denise Laurel,
We sincerely apologize for the unsatisfactory experience you have had. Our utmost priority is delivering exceptional quality and consistently enhancing the overall customer experience.
Please reach out to us directly through our message system or call center so we can better understand the issue and work towards a resolution.
We value your input and appreciate the opportunity to improve our services. Thank you for bringing this to our attention.
Have a nice day.
Very bad service and very bad customer…
Very bad service and very bad customer support they are not delivering order on time and not collaborate well
28 juni 2024
Omdöme utan inbjudan
Svar från Shipa
Dear Valued Customer, we're truly sorry to hear about your experience.
Your feedback is extremely important to us, and we strive to ensure every customer is satisfied.
Could you please reach out to us directly through our message system or call center so we can better understand the issue and work towards a resolution?
We value your input and appreciate the opportunity to improve our services.
Thank you for bringing this to our attention.
The customer support was the worst
The customer support was the worst. I contacted them for details about the taxes and customs I needed to pay. The amount they told me to pay was completely different from what I should have paid according to regulations. When I asked for an explanation, they stopped responding to me. Now I'm completely skeptical about whether the amount they charged me is correct or not.
27 juni 2024
Omdöme utan inbjudan
Svar från Shipa
Dear Valued Customer, we're truly sorry to hear about your experience. Your feedback is extremely important to us, and we strive to ensure every customer is satisfied.
Could you please reach out to us directly through our message system or call center so we can better understand the issue and work towards a resolution?
We value your input and appreciate the opportunity to improve our services.
Thank you for bringing this to our attention.
Utmost disapointment
Utmost disapointment, I am a tourist in Makkah, my Mom phone stoped working and bought a phone online. Chose Shipa delivery. Uhhh regret dealing with them. Will check, will see, will try. Lies and lies. Its not Ok wAllahi to behave like this. I have to stay in hotel and wait for your package that you lied that it will arrive next day. P.S. Yesturday waited all day long for the package, they told me they work till 21:00. Imagine the courier never came never called, wrote in status that I was unreachable. Disaster, cheating lying company. I was online checking his location all day long. Oh my time, how I regret ever ordering something in saudi arabia. I feel sick.
20 juni 2024
Omdöme utan inbjudan
Svar från Shipa
Dear Valued Customer,
We're truly sorry to hear about your experience. Your feedback is extremely important to us, and we strive to ensure every customer is satisfied.
Please note that we could not proceed with our normal schedule in the past two weeks in Makkah due to Hajj, as authorities had closed many areas due to heavy crowds. We will make an effort to proceed with the delivery as soon as we possibly can.
Thank you for your understanding and patience.
Very bad customer support
Very bad customer support. One delivery pending since 1 month and nobody help us to sort the matter.
online chat agents are useless. specially Deyala. they don't have any updates
30 maj 2024
Omdöme utan inbjudan
Svar från Shipa
Dear valued customer, we are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. Please reach out to us over direct messages and the team will assist you at the earliest. Have a great day!
The worst courier company in saudi…
The worst courier company in saudi arabia.
8 februari 2024
Omdöme utan inbjudan
Svar från Shipa
Dear valued customer, we are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. Please reach out to us over direct messages and the team will assist you at the earliest. Have a great day!
Possibly the worst courier company i…
Possibly the worst courier company i have ever dealt with. Ordered from Nike and they chose Shipa to deliver the shoes for my kids.
First delivery was out on the 7th Feb. Driver requested my national address so i sent it. Never turned up and tracker said i didn't answer the phone. Never received any calls. Second delivery 8th Feb. Same thing....sent my national address and didn't turn up. Called on Friday to find out where my parcel was and they informed me it will be 100% delivered on Sat. Sat received a message from delivery driver requesting national address and to share my location. I gave both and waited for the delivery. Nothing turned up. Called Nike to complain and called Shipa and they informed me the parcel wasn't even at their sorting office.
Shambolic customer service and i company i will never ever use again.
7 februari 2024
Omdöme utan inbjudan
Svar från Shipa
Hello, thank you for reaching out to Shipa World!
We are very sorry that you were not satisfied with our service and we would like to assist you with making things right. Can you please share your order number or the mobile number that is related to the order to solve the issue promptly?
Terrible experience
Terrible experience. They didn't not deliver my item at all just because of their lies that I had given a wrong phone number. Even many times I called the customer service of the company I ordered the item and then confirmed my phone number was correct. They have a very bad services. They will never care even it's urgent. Negative zero is not even deserving to give in this company.
28 november 2023
Omdöme utan inbjudan
Svar från Shipa
Hi! We are sorry that your experience was not an amazing one, this is certainly not the level of service we wish to provide for our customers. Please allow us the opportunity to make things right by sharing your shipment reference/ tracking number to resolve your issue promptly.
I SCHEDULED FOR A PICK UP ON THE 24TH…
I SCHEDULED FOR A PICK UP ON THE 24TH OF NOVEMBER. ITS 29TH OF NOVEMBER ALREADY AND STILL NOBODY PICK IT UP. I DONT CARE IF THEY TELL ME THAT THEY WILL PICK IT UP IN 5 DAYS BUT TELLING YOU ON THE PHONE THAT THAT IT SCHEDULED TO BE PICK UP THAT DAY IS WHAT IS ANNOYING AND DISRESPECT OF YOUR CUSTOMER SCHEDULE AND TIME. WORST EXPERIENCE!!!!!
24 november 2023
Omdöme utan inbjudan
Svar från Shipa
Dear valued customer, we are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. Please reach out to us over direct messages and the team will assist you at the earliest. Have a great day!
My parcel was out for delivery since 2…
My parcel was out for delivery since 2 days. Requested the company I placed to order to deliver within office hours unfortunately the courier guy did not arrive.
If there is a negative rating I would give a -5
5 oktober 2023
Omdöme utan inbjudan
Svar från Shipa
We are very sorry that you were not satisfied with our service and we would like to assist you with making things right. Can you please share your order number or the mobile number that is related to the order to solve the issue promptly?
i came to track my order in their…
i came to track my order in their website, i saw that they were out for delivery 2pm, its already 7:30 and still not received my parcel, i have other plans and i cant go out of my house because im waiting for them. know to value your customers time.
29 juni 2023
Omdöme utan inbjudan
Svar från Shipa
Hi! We are sorry that your experience was not an amazing one, this is certainly not the level of service we wish to provide for our customers. Please allow us the opportunity to make things right by sharing your shipment reference/ tracking number to resolve your issue promptly.
Not valuing customers time.
i came to track my order in their website, i saw that they were out for delivery 2pm, its already 7:30 and still not received my parcel, i have other plans and i cant go out of my house because im waiting for them. know to value your customers time.
27 juni 2023
Omdöme utan inbjudan
Svar från Shipa
Hi! We are sorry that your experience was not an amazing one, this is certainly not the level of service we wish to provide for our customers. Please allow us the opportunity to make things right by sharing your shipment reference/ tracking number to resolve your issue promptly.
Very reliable courier and great…
Very reliable courier and great customer service. Will totally recommend this company to my family and friends.
23 juni 2023
Omdöme utan inbjudan
Svar från Shipa
Oh Thanks for your kind words. They will definitely be shared with the team and thanks again for being a customer of ours, we look forward to taking care of you again soon.
Worst company should be closed I…
Worst company should be closed I mention the Time delivery at morning but the guys coming at night 9PM poor customer service
15 maj 2023
Omdöme utan inbjudan
Svar från Shipa
Dear valued customer, we are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. Please share your order number so we can arrange a call to confirm further details. Have a great day!
Svar från Shipa
Thank you so much for taking the time to provide us with a positive review. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
Svar från Shipa
Thank you so much for taking the time to provide us with a positive review. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
Great service
Great service, picked up on time, keep me informed at each stage and delivered securely and on time. Great value too.
9 maj 2023
Omdöme utan inbjudan
Svar från Shipa
Thank you so much for taking the time to provide us with a positive review. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
Drivers are great and smile everytime
Drivers are great and smile everytime
Drivers always nice and understanding! Thank you
8 mars 2023
Omdöme utan inbjudan
Svar från Shipa
Thank you so much for taking the time to provide us with a positive review. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
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