This has been the most frustrating delivery experience I’ve ever had. Your tracking keeps saying “Customer not reached”, but that’s simply not true. I kept my phone with me all day at work... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
i came to track my order in their website, i saw that they were out for delivery 2pm, its already 7:30 and still not received my parcel, i have other plans and i cant go out of my house because im wai... Se mer
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Worst experience I ever had. Almost 11 days I have been calling them and getting the same reply that today or tomorrow they will collect.If there is anyone responsible in your company please solve my... Se mer
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TERRIBLE!!! they write fake info on tracking saying they attempted and failed delivery when they never come or contact. I had an order from TEMU and it's just missing, my son is going to miss out all... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Shipa is a digital logistics platform that helps businesses, entrepreneurs and consumers move goods across borders or across town with a few clicks. Shipa Freight helps small and medium-size businesses move freight around the world and tap into opportunities offered by the global economy. Shipa Ecommerce manages e-commerce fulfillment, delivery and returns across the Arabian Gulf. Shipa Delivery provides same-day, next-day and on-demand delivery in Kuwait, Saudi Arabia and the UAE. Shipa is powered by Agility, one of the world’s largest logistics providers.
Kontaktuppgifter
J1 Warehouses, Jebel Ali, Dubai. UAE., 414117, Dubai, Förenade Arabemiraten
- 600574472
- Support@shipadelivery.com
- shipa.com
1,5
Mycket dålig
267 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very baaaaaad experience
Very baaaaaad experience, the first time from online shopping they stole my order from Trendyol ,,, and after many complaints they fake conversation that I had received the order and I will not get bored from complaining until I have my right
1 februari 2025
Omdöme utan inbjudan
worst service
worst service, worst agents behavior and worst customer service response. I don't know why retailers using this shipping company to deliver online orders. my order from ajmal is on the way since 5 days. when I asked agent he was miss behaving "do whatever you want to do I will not deliver" pathetic. I think we should boycott the retailers who using shipa for delivery.
26 juni 2025
Omdöme utan inbjudan
TOO MUCH DISAPPOINTED RESPONSE
TOO MUCH DISAPPOINTED RESPONSE. EVERYTIME LYING SAME ANSWER YOUR DELIVERY ON ITS WAY BUT NOTHING. I EVEN DONT EVER WANTS TO GIVE A SINGLE STAR. SHOULD BE DESTROY
10 juni 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
They are disaster of company
If i can i will not give them even 1 star..My shipment was with them for 3 weeks every day i was calling them and asking when i will get my delivery they used to give me same answer it will be delivered to you in 24hr or it will be delivered to you in 72hrs. Disaster of a company
27 maj 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
No proper response
If there is a option not giving a star I would have gone for that.
I’m very disappointed with Shipa Delivery.
My Trendyol order has been delayed without any updates.
The delivery person hasn’t answered my calls or replied to messages for 2 days.
This isn’t my first bad experience with them.
Many others have also shared similar complaints.
Please improve your service and communication
7 maj 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
SD020471534 track order not delivered
I have tracked my order so many times and call your helpline so many times chat message are replied I n hour and call center doe not pick phone and if they pick thier reply is delivered today but today never comes go and track the order yourself shipa owner and satisfy your self of been the worst delivery company SD020471534 today I was told it will deliver after eid Trendyol should also cancel contract with useless company like shipa
14 mars 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
STAY AWAY
I wish I can give them less than 1 star, one of the worst shipping companies, stay away from them, I have no idea how did they open from the first place.
it's been months waiting form my delive from Under Armour until this day nothing.
15 februari 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
worst delivery ever
worst delivery ever. first time faced such issue.
after 12 days and 3 calls to customer service still no package delivered. while tracker showing every day "delivery failed", driver called only once to give me an order "you must come down" and never appeared again.
28 mars 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
My order is late
My order is late, this company is disgusting. How hard is it do deliver and fix orders? Easy job. I don't get why this company is having a hard time doing it. I prefer not to have this as my courier service. Very disappointing.
21 mars 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
Not good
Not good
Delevery staf behavior very bad
delevery not probably
Last 15 days not gott it
Gizan sabya KSA
20 mars 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
They don’t even deserve a STAR
They don’t even deserve a STAR. Worst ever. They do this reply, waiting is for 30 min to reply on chat. And if they do reply they don’t have the information. Worst ever. DON NOT USE!!
16 mars 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
Worst service provided
Worst service provided. Took 10days to deliver local order, after repaeted complain no action was taken..
10 mars 2025
Omdöme utan inbjudan
Svar från Shipa
Dear customer, we apologize for this experience. Please contact us via direct messages and provide us with your mobile number and order number. Unfortunately, we cannot send you a message without first contacting you. Alternatively, you can provide your details here and we will contact you by phone. Have a nice day.
أسوء شركة شحن علي الاطلاق لا ينصح…
أسوء شركة شحن علي الاطلاق لا ينصح بالتعامل معها
2 mars 2025
Omdöme utan inbjudan
Svar från Shipa
عميلنا الكريم نعتذر منك على هذه التجربة، يرجى التكرّم بالتواصل معنا من خلال الرسائل المباشرة و تزويدنا رقم الجوال و رقم الطلب حيث للأسف لا يمكن إرسال رسالة لحضرتك من طرفنا إلا بعد تواصلك معنا أو بإمكانك تزويد التفاصيل هنا و سيتم التواصل معك هاتفياً. نتمنى لك يوما سعيدا
My tracking is showing rescheduled…
My tracking is showing rescheduled since 3 days now today it’s showing delivery failed,customer didn’t answered a call. I hadn’t received any call from their rider or anything. It’s a simple local delivery from adidas within Dubai. Pathetic service ever
31 januari 2025
Omdöme utan inbjudan
Svar från Shipa
Our valued customer, we understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please reach out to us over direct messages to discuss a solution to your problem.Have a great day!
Lost my shipment with them from riyadh…
Lost my shipment with them from riyadh to jizan. They actually lost my shipment. When they received they put a value of 50 riyals themselves when actual value was 5000.
Now they have no say. Worst service ever. They should really shut down. Better to pay little more with other trusted courier companies. Zajil is so much better atleast they don't misplace anything. Highly unprofessional company.
12 september 2024
Omdöme utan inbjudan
Svar från Shipa
Hello Valued customer,
Thank you for reaching out to Shipa.
Apologies for the delayed response.
We are very sorry that you were not satisfied with our service and we would like to assist you with making things right. Can you please share your order number or the mobile number that is related to the order to solve the issue promptly?
Already having plenty of negative…
Already having plenty of negative reviews , adding on won’t change their system. A successful business always looks for Opportunities to grow were in shipa they keep admitting and proving they are the worse ever.
11 januari 2025
Omdöme utan inbjudan
Svar från Shipa
Hello There. We are very sorry that you were not satisfied with our service and our apologies for the delay in response. We would like to assist you with making things right. Please provide us with the tracking number or the phone number registered to the order via direct messages to better assist you. Have a nice day!
اسوء شركه اتعاملت معاها في توصيل…
اسوء شركه اتعاملت معاها في توصيل الطلبات ، جايب اوردر من اديداس بقاله اكتر من اسبوعين و تواصلت معاهم ٤ مرات حتي الآن ولم يصل
5 december 2024
Omdöme utan inbjudan
Svar från Shipa
عميلنا العزيز، نأسف جدًا لعدم رضاك عن خدماتنا، ونؤكد لك أننا نحاول دائمًا تقديم خدمة عالية الجودة والارتقاء بتجربة عملائنا الأعزاء.
ملاحظاتك مهمة بالنسبة لنا، لذا نرجوا منك التواصل معنا عبر الرسائل الخاصة أو عن طريق مركز خدمة العملاء وسيسعدنا تقديم المساعدة اللازمة لحضرتك.
نتمنى لك يومًا سعيدًا.
3 entire weeks I’m waiting for delivery…
3 entire weeks I’m waiting for delivery from shipa, called them many times , each time they assured me my order will be delivered by tomorrow, which is not happening when I continue to call them they answer even it’s back to return, in 3 weeks they haven’t called me any single time , I checked with them again by calling , my number and all addresses was correct , all details, even that not helped ,they said they can’t do anything, so a question, does they do really work or they scam people? Taking energy and never doing anything on time ?
please avoid it , badly disappointed of delivery service , hardly naming it as this , not good reputation , avoid SHIPA delivery .
2 december 2024
Omdöme utan inbjudan
Svar från Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please provide us with the order number and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
Avoid using them!
The customer placed an order, and we arranged delivery through Shipa. The delivery was supposed to be on time, and we even informed their management about the importance of timely delivery. However, they delayed the order by two days. This wasn’t even an international delivery — it was just from Dubai to Abu Dhabi. Despite the delay, there was no support from their management. They didn’t respond to calls or messages. Such poor and unprofessional service. Avoid using them!
16 november 2024
Omdöme utan inbjudan
Svar från Shipa
Hello There. We are very sorry that you were not satisfied with our service and our apologies for the delay in response. We would like to assist you with making things right. Please provide us with the tracking number or the phone number registered to the order via direct messages to better assist you. Have a nice day!
A customer ordered a perfume for his…
A customer ordered a perfume for his friend’s birthday, and we booked Shipa for delivery. We made it clear to their management that this was an important parcel and had to be delivered on time. But despite this, they delayed the delivery by two whole days!
This wasn’t even an international delivery—it was a simple trip from Dubai to Abu Dhabi. Yet, they couldn’t manage it. To make matters worse, their management completely ignored our calls and messages. Zero accountability, zero professionalism.
If you value your time and reputation, avoid Shipa at all costs! Their service is absolutely unacceptable.
14 november 2024
Omdöme utan inbjudan
Svar från Shipa
Hello There. We are very sorry that you were not satisfied with our service and our apologies for the delay in response. We would like to assist you with making things right. Please provide us with the tracking number or the phone number registered to the order via direct messages to better assist you. Have a nice day!
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