ShipaOmdömen 

This has been the most frustrating delivery experience I’ve ever had.

Your tracking keeps saying “Customer not reached”, but that’s simply not true. I kept my phone with me all day at work waiting for a call, and no one called or contacted me.

Initially, my delivery address was my home. When the rider called while I was at work, I asked if he could deliver to my workplace, but he refused. I then asked him to give the package to my roommate at home, but he disappeared and never delivered it.

I updated the delivery address to my workplace, and it’s now been 3 days. Despite calling your customer service and explaining how urgent this order is, no rider has contacted me or attempted delivery.

The shoes were meant to be a gift for someone traveling out of the country today. Because of your poor service, I may no longer have any use for them.

I’m honestly shocked that Adidas partners with a delivery company that provides this level of service. Adidas deserves a more reliable delivery partner because this experience has been completely unacceptable.

This was my 1st experience to face with the shipping company and will be the last for sure. Horrible service and the way packages are handled. From 17th June until now my issue is not resolved with a wrong package delivery. Driver behaviour was rude. He told this is not his job to come back and pick up the package the same day, when I noticed it is wrong. I purchased a package from one medical shop in Dubai and delivery should go to Ras Al Khaimah. One order received wrong. It took three days for a delivery person to pick up the item back. On 19th June the shop handed over replacement to them, however a delivery person arrived only on 23rd June to take it from the shop, despite the fact that the customer should receive the order within 2-3 days of purchase. I paid a lot for the order, rather than to deal with a courier mistakes. At the end package came on 24th June and again it was the wrong one. Instead of the replacement, they brought the old package which was initially delivered. People should get first educated before to work in the shipping company then. Additionally, I have a confirmation that my correct package was with the shipping company. I tried to contact them and the agent Ziad answered. I requested him to speak to a manager in charge, because I want to raise a complaint and briefly explained the situation. What a horrible answer I got - manager is not available right now. He didn't even tried to go and check. I just only can advise - never use this shipping company and don't waste your time, mental health and bad treatment from the staff. This complany should be closed, rahter than to function.

Very Worst Experience with Shipa Delivery. No Delivery On time. Daily doing false promising but no proper response from customer care. Called many times to track the order and always it be deliver today and no person contacted for the delivery

If there is zero star i would rate it as zero! I have my parcel to be delivered to me. Their driver asked my loc from friday onwards. I keep on messaging the driver but he was not responding at all, in the evening at 730 finally he sent a message when i was no longer in the location i shared him. I told him i was in that location for certain time since it was my working location. i complained in their customer service and their agent leen was not helpful as well. There were no coordination at all! And told me i need to wait till monday to received it. Until now i didnt get my parcel

The Shipa delivery team confirmed that the delivery would be scheduled for today, but I have not received any call or message from the driver yet. The delivery has not been scheduled at all. They say one thing on the phone, but then the status gets updated as “customer rejected the item” or “customer rescheduled the item,” which is not true.

Very bad
I have return 8 days ago
Still not come
Very bad experience

The most horrible and repulsive experience I ever had with a shipping company. For 5 days am asking about my delivery status and they’re saying the same thing today or tomorrow. That’s not how a big company should operate but it’s definitely not a big one. Their customer service are the most provocative, useless and pathetic people and they feel like you’re talking to a robot repeating only one phrase that the order is out for delivery and I should reach today or tomorrow. My biggest blame is on the big brand that partnered with such an underground company level.

Worst service, its been long they are not delivering my courier and no one is contacting either.

Big no to this company

Worst, horrible, terrible liars! I ordered from iherb for the medicine of my son and i received whatsapp message that my order will be delivered but nothing! Its almost a week now and worst part if you will call the delivery guy its auto forward and i feel stupid messaging him in whatsapp and no response and if you track they mention delivery failure, attempted to deliver if you check the time past midnight or 11pm!Seriously? Who works by 11pm or 2am? I forcely returned my order from iherb without receiving my parcel. I wish trusted online platform will never ever use these courier service! They just want money from online platform but once they handed over the order…even them are getting worst reviews since they collab with this worst shipa courier!

Worst experience I ever had. Almost 11 days I have been calling them and getting the same reply that today or tomorrow they will collect.If there is anyone responsible in your company please solve my issue.The tracking number is SD027627773. If you can't provide service escalate the matter to online shopping platform,so they won't lose their trust as well. Don't use auto generated reply to cheat customer. I have contacted through the customer support channel. Still the issue not solved

Worst experience payment was done I didn’t receive my order and they give false statements that the delivery person came he call me but I didn’t answer so he left but I didn’t receive any call from delivery man and they don’t have any proof that they called me

It is saying ghat they will deliver the package since 1 week and it is prepaid also still I didn’t received the item yet. We ask them the location and we will pick up the item directly from warehouse and they said they don’t have that option and We also can’t cancel the order also. They are not working in the weekends also. I never had this much bad experience with any of the couriers .

This is the worst courier service . It is wrongly showing delivered and i havent received the material till now. when i raised the complaint , they are telling special team is investigating this that from morning . They have to just call the delivery guy and ask him why he falsely submitted as delivered. but they are just playing around and make us fool . Such a BULLSHIT CRAP SERVICE. I WOULD RECOMMEND EVERYONE TO STAY AWAY FROM THIS SCAM

Extremely Poor Pickup Service and False Status Updates
I placed multiple return pickup requests, yet the courier never contacted me or attempted collection. Despite this, the system repeatedly marked me as “unreachable,” which is completely untrue.
When I checked the courier app, I even found false updates such as “customer changed their mind,” which I never submitted. These inaccurate status reports caused unnecessary delays and frustration.
This level of service is unacceptable. I hope the company reviews its processes and ensures accurate communication and reliable pickup in the future.

Shipa and their customer service are horrible. They are a total let down and im totally disappointed with their services .They were supposed to pick my return pack from Trendyol, and its been over 15 days now,contacted shipa customer service multiple times but instead of any prompt action, all i got to hear from their representatives were apologies and will escalating to top management.I request whoever is planning to do a tie up or partnership with these guys..Stay away!! They are not professionals and they will disappoint your customers. Sorry Trendyol,you chose the wrong shipper and a customer like me will think multiple times in future before we order anything from ur store because of your tie-up with unprofessional and irresponsible shippers like Shipa!!!!

The delivery address they delivered my parcel is wrong and we badly needed the item. not good

WORST CUSTOMER SERVICE EVER. SOMEONE PLEASE HELP TO ADDRESS THIS COMPANY TO THE CONSUMER COURT. THRY ARE SIMPLY TESTING CUSTOMER PATIENCE. A SIMPLE COURIER PICKUP IS TAKING MORE THAN 10 DAYS. AND WHEN WE CALL THEIR HELPLINE, THEY HAVE NO CLUE ABOUT THE COMPANY.

Very very bad company
They are not able to deliver my package from last 10 days in dubai
Unbelievable
Drivers are not calling or messaging and Adding comments online that customer not answering

Very Bad delivery System, rider not calling or putting feedback, not answering for the Last 10. My delivery is with them, but they cannot deliver to Dubai.
The delivery team is very, very Cheap and a liar, always just adding wrong comments online.
See below, he never messaged or called me to update the comment. See the comments below.
SD026763822

Delivery Attempt Failed: Can't reach the Customer - No Answer
RAZA D ND per,Dubai,ARE
Sunday,Sunday
21 December 2025, 14:15

Delivery Attempt Failed: Address - Customer changed location
Collins Noor Delivery ND,Dubai,ARE
Saturday,Saturday
20 December 2025, 14:32