This has been the most frustrating delivery experience I’ve ever had. Your tracking keeps saying “Customer not reached”, but that’s simply not true. I kept my phone with me all day at work... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
i came to track my order in their website, i saw that they were out for delivery 2pm, its already 7:30 and still not received my parcel, i have other plans and i cant go out of my house because im wai... Se mer
Företaget har svarat
Worst experience I ever had. Almost 11 days I have been calling them and getting the same reply that today or tomorrow they will collect.If there is anyone responsible in your company please solve my... Se mer
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TERRIBLE!!! they write fake info on tracking saying they attempted and failed delivery when they never come or contact. I had an order from TEMU and it's just missing, my son is going to miss out all... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Shipa is a digital logistics platform that helps businesses, entrepreneurs and consumers move goods across borders or across town with a few clicks. Shipa Freight helps small and medium-size businesses move freight around the world and tap into opportunities offered by the global economy. Shipa Ecommerce manages e-commerce fulfillment, delivery and returns across the Arabian Gulf. Shipa Delivery provides same-day, next-day and on-demand delivery in Kuwait, Saudi Arabia and the UAE. Shipa is powered by Agility, one of the world’s largest logistics providers.
Kontaktuppgifter
J1 Warehouses, Jebel Ali, Dubai. UAE., 414117, Dubai, Förenade Arabemiraten
- 600574472
- Support@shipadelivery.com
- shipa.com
1,5
Mycket dålig
267 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
THIS IS THE MOST STRESSFUL COURIER I…
THIS IS THE MOST STRESSFUL COURIER I ENCOUNTER! MY PARCEL IS LATE 3days AND THEY WILL NOT COOPERATE WITH YOU. THEY PRIORITY THE OTHER PARCEL WHOS NEAR TO THEM (DRIVER) RATHER THAN THE 3DAYS LATE DELIVERY! AND SOME OF THE DRIVER HAVE AN ATTITUDE ISSUE!
SHIPA DRIVERS HAVE A SAME LINES EVERYDAY, THEY SAID "I HAVE 100 PARCEL TO DELIVER TODAY PLS WAIT.
20 december 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Unbelievably bad and unprofessional…
Unbelievably bad and unprofessional service I ever had !!!!!!! Customer service is keeping you on hold for 30 min to answer,giving you fake information and answering by rude un respectful way!!!!! For second week um waiting for someone to pick up my return,calling every single day,they assured me that today someone will come,then no response!!!!! Unacceptable!!!!!! Will definitely complane to DET!!!!!!! This kind of horrible service is a shame!!!!
10 december 2025
Omdöme utan inbjudan
Svar från Shipa
Thank you for reaching out to us, and we are sorry to hear that your experience did not meet your expectations. At Shipa, we continuously work on improving our services and providing the highest level of support to our valued customers.
Due to the high volume of calls at the moment, we kindly ask for your patience until one of our representatives can assist you.
We appreciate your feedback, and we would be happy to support you directly. Please contact our Customer Service Center so we can address your concern appropriately.
Wishing you a pleasant day.
trendyol pick up order late for 2 weeks
i'm still waiting your delivery guy to pick up the returned items to trendyol.
the requests created on november 20, 2025 and no one is contacting me to pick it up moreover i'm following up with your team on daily basis for three times and no one is giving me a solution or give me a clear answer. already i filled an official case against your company in DET because your company should not be legal in dubai nor in uae.
20 november 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Frustrating Delivery Delay and Poor Customer Service
I ordered something to be delivered by 28-11-2025, but it hasn’t arrived. Every day they text “your order is out for delivery,” then later say there’s a problem with my shipment. The address and phone number are correct. Customer service keeps saying the driver has it, using the same words each time. I want to cancel but fear a long process. Once it’s delivered, I’ll uninstall the app.
3 december 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
I wish I could give zero stars
I wish I could give zero stars. They tell you what you want to hear. Delivery driver dishonest. 100s of kids didn't get their medals and rewards because of these guys. Disgraceful.
1 december 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Attention to everyone
Attention to everyone. Shilpa delivery demanding emirates ID picture for delivery 2 bottles of vitamins from Iherb which is nonsense. Delivery guy was standing with jeans and sunglasses demanding my Emirates ID for suppliments which you can buy in supermarket or any pharmacy. No other company asking your emirates ID for such staff, unless if its a bank card or other important documents. Who knows where your Emirates ID can be used later on. I receive daily parcels from Amazon, Noon, and other companies, noobe asking Emirates ID, just leave parcel at the door.
Shilpa claims that its Iherb requirement, I contacted IHerb and they replied that they never requested for such staff. I have it in writing, and Shilpa keep playing the game not giving me my parcel. I requested Iherb to cancel my order and refund my money. Also will cobtact & complain in consumer right.
Guys just keep attention when someone asking you strange people unnecessary your indentation card, its for your safety
30 november 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
The worst logistic company
The worst logistic company. I ordered a product with prepaid option. The delivery agent cancelled without calling or attempt to deliver. They didn’t even try to return the product to seller. I think they looted the product. And i lost full money. I am going to file a dispute in consumer redressal forum for cheating, and deficiency in services.
27 november 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Very bad service if there’s any words…
Very bad service if there’s any words cheaper than bad that’s shippa if you can’t handle your customer just stop it then do another business very bad services very bad cheap service i don’t know what to say that much bad bad bad if anyone choose shippa you better don’t buy the product
28 november 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Shipa the worst delivery company in UAE
Words cant describe how horrible my experience is with shipa. The worst delivery company in the whole of UAE. Even with endless emails and instructions they still fail to deliver. They miss delivery without communication.
Once iherb assigns there order to you, you are doomed, pray hard that they deliver on time. Many customer service people will respond ti same email with all of them telling you different things. I am forced to return items even before receiving them to reorder again due to frustration by these people.
I wonder why iherb.com still uses them
26 november 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
The worst delivery company I have ever…
The worst delivery company I have ever dealt with. Their customer service team is extremely unprofessional, rude, and completely unhelpful. My parcel was delayed without any proper update, and every time I contacted them, they only made excuses instead of solving the issue. Truly a terrible experience — I will never use their service again and do not recommend them to anyone.
26 november 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Worst Courier Experience Ever – Fake Updates and Zero Accountability
Shipa Delivery is by far the worst courier experience I have ever had. My package has been delayed for over 15 days still not received, and the entire process has been full of false updates and zero accountability.
They repeatedly update the tracking status as “Out for Delivery”, but the moment you call customer care, they admit the item is still sitting in their warehouse. This has happened multiple times.
What’s even worse is their habit of marking fake delivery attempts. They update the system saying “Customer unreachable” without even calling once. Throughout this entire period, I have never received a single call from their delivery team.
I escalated the issue every single day, yet there was no proper response, no follow-up, and absolutely no concern shown by their customer care team. They simply read the same scripted lines and do nothing to actually resolve the problem.
It’s extremely disappointing, unprofessional, and stressful.
Shipa Delivery needs serious improvement in honesty, communication, and basic reliability
25 november 2025
Omdöme utan inbjudan
Svar från Shipa
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the delays, the incorrect updates, and the lack of communication you’ve encountered. This is far from the experience we want our customers to have, and we fully understand how frustrating and disappointing this must be for you.
We sincerely apologize for the repeated “Out for Delivery” updates, the missed contact attempts, and the absence of proper follow-up from our side. Your feedback is extremely important to us, and we appreciate you bringing these concerns to our attention.
To support you properly and resolve this matter as quickly as possible, we kindly ask you to share your order details through our customer support channels. Once received, the concerned team will review your case and provide a clear and accurate update.
We value your patience, and we are committed to improving our service. Thank you for giving us the opportunity to address this issue.
Horrendous customer service
Horrendous customer service! My package cleared customs in Dubai a week ago and it is still not delivered. The company is also unable to provide a clear delivery date, blaming it on the large number of orders. It is not my problem that you can't handle the number of orders. You shouldn't be accepting deliveries if you don't have the people and trucks to deliver! Also, customer service is the worst! No one answers the phones or the lines get disconnected. I scheduled online to be called back twice and no one called me. In chat, no one can give an accurate delivery date. How are you guys in business? Your service level is totally unacceptable!
22 november 2025
Omdöme utan inbjudan
Svar från Shipa
Thank you for reaching out to us, and we sincerely apologize for the inconvenience and frustration you’ve experienced. We understand how disappointing it is to have your package delayed and not receive a clear delivery update, and we are truly sorry that our customer service did not meet your expectations.
Please note that we are currently experiencing a high volume of orders, which has caused delays in both deliveries and response times. That said, we fully understand that this should not affect the service you receive, and we apologize for the difficulty you faced in reaching our support team and for the missed call-back attempts.
Your feedback is extremely valuable, and we appreciate you bringing these concerns to our attention. We would like to review your case with the concerned team to provide you with a proper update and assist you as quickly as possible.
Kindly share your order details through our support channels so we can follow up on your shipment and work on resolving this matter for you.
We truly appreciate your patience, and we are committed to improving your experience.
poor customer service
poor customer service, frequent delays, and unprofessionalism. They wrote that failed attempt to deliver because i changed my adress which complete bullshit. Big scam. I reported to Temu as well. Avoid at any cost
20 november 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
GHASTLY AND TERRIBLE!!
TERRIBLE!!! they write fake info on tracking saying they attempted and failed delivery when they never come or contact. I had an order from TEMU and it's just missing, my son is going to miss out all his party decoration and temu doesn't do anything. I keep calling, waiting 15 minuted on the line then being disconnected. This almost feels like a scam! SHOCKING!!!!
20 november 2025
Omdöme utan inbjudan
Svar från Shipa
We sincerely apologize for any inconvenience you may have experienced, and we assure you of our continuous commitment to providing the highest level of service and enhancing the experience of our valued customers.
Due to the high volume of calls at the moment, we kindly ask for your patience until one of our representatives is available to assist you.
We truly appreciate your feedback, and you may also reach us through private messages or via our Customer Service Center. We will be happy to assist you and provide the necessary support.
Wishing you a wonderful day ahead.
they are horrible
It has been a week that they’ve been holding my package—no one has contacted me for delivery, and the website shows a failed delivery attempt. There is no way to reach them; it’s like a joke. I’ve never experienced such a situation with any other company.
21 november 2025
Omdöme utan inbjudan
Svar från Shipa
We sincerely apologize for any inconvenience you may have experienced, and we assure you of our continuous commitment to providing the highest level of service and enhancing the experience of our valued customers.
Due to the high volume of calls at the moment, we kindly ask for your patience until one of our representatives is available to assist you.
We truly appreciate your feedback, and you may also reach us through private messages or via our Customer Service Center. We will be happy to assist you and provide the necessary support.
Wishing you a wonderful day ahead.
Nightmare
Nightmare, I really don’t know if this is a real company or a joke. I just have no words. Avoid by any cost. I can give it a zero star if I can.
20 november 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
Shipa Delivery and also customer…
Shipa Delivery and also customer service is not that good really they didn't answer phone calls and help center. I tried to contact and message to help center no one will respond and answer your queries. This is so bad
20 november 2025
Omdöme utan inbjudan
Svar från Shipa
We sincerely apologize for any inconvenience you may have experienced, and we assure you of our continuous commitment to providing the highest level of service and enhancing the experience of our valued customers.
Due to the high volume of calls at the moment, we kindly ask for your patience until one of our representatives is available to assist you.
Your feedback is greatly appreciated, and you may also reach us through private messages or our customer service center. We will be glad to support you and provide any assistance you need.
Wishing you a pleasant day.
Shit service
Shit service, really long delays and they 30 out of 40 times their number is closed and when it rings no one ever answers.
20 november 2025
Omdöme utan inbjudan
Svar från Shipa
We sincerely apologize for any inconvenience you may have experienced, and we assure you of our continuous commitment to providing the highest level of service and enhancing the experience of our valued customers.
Due to the high volume of calls at the moment, we kindly ask for your patience until one of our representatives is available to assist you.
Your feedback is greatly appreciated, and you may also reach us through private messages or our customer service center. We will be glad to support you and provide any assistance you need.
Wishing you a pleasant day.
Worst Shipping Experience Ever — Temu & Shipa Delivery Failed Completely
I ordered from Temu on November 7, and this has been nothing but a nightmare. The estimated delivery was between November 12–18, yet today is November 19, and I still don’t have my package.
Here’s the full delivery timeline from Shipa Delivery (Temu’s courier):
Nov 12, 2025 (20:15) – Received by destination hub, Shipa warehouse, Dubai
Nov 14, 2025 (22:22) – Out for delivery (Abdel Malik Shifa Kadir – SameDay, Dubai)
Nov 14, 2025 (22:30) – Delivery attempt failed, rescheduled for tomorrow
Nov 19, 2025 (08:55) – Again “Out for Delivery,” but still no delivery made
I called Shipa, waited 15 minutes on hold, and spent 30 minutes on the call with no clear answer. They keep saying “out for delivery” but nothing happens.
What’s worse, Temu keeps tolerating this. They only respond through chat, and the support team has limited access all they do is apologize and promise to improve. But the truth is, their service is already ruined, and customers are the ones suffering.
Temu, you’re losing your reputation by partnering with such an unreliable courier.
I’m completely done with Temu I don’t need more apologies. This will be my last order.
19 november 2025
Omdöme utan inbjudan
Svar från Shipa
We sincerely apologize for any inconvenience you may have experienced, and we assure you of our continued commitment to providing the highest level of service and enhancing the experience of our valued customers.
Due to the high volume of calls at the moment, we kindly ask you to wait a little until one of our representatives is able to assist you.
Your feedback is appreciated and taken seriously. You may also reach out to us through private messages or via our Customer Service Center, and we will be happy to assist you and provide the necessary support.
Wishing you a pleasant day.
MISSING ITEMS AND DELAY DELIVERY
My parcel was delivered very delayed and missing items. Worst shipping company ever!!!! If you cant do anything right just close your company cause people are stressed and losing money just to receive their orders.
18 november 2025
Omdöme utan inbjudan
Svar från Shipa
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations. At Shipa, we are committed to continuously improving our services and providing our customers with the highest level of support.
Your feedback is valuable to us, and we’d appreciate the opportunity to assist you directly. Please reach out to us through our customer support channels so we can address your concern and make things right.
We wish you a wonderful day.
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