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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Ordered a door back in October with a 4-6 week delivery, that came and went. Contacted them and had no reply, a month later emailed again and rang up. Was told over the phone that there had been delay... Se mer

Betygsatt 1 av 5 stjärnor

Avoid this company! Ordered a roller door on the 11th Feb and almost 3 months later I have just managed to get my money back (through the bank) as Roller Door UK have stopped communicating with me. Th... Se mer

Betygsatt 5 av 5 stjärnor

Our double door had completely come off its rollers (our own fault, and the door was not originally supplied by rollerdoor.uk ) John and his assistant soon got the door back in place, also replacing t... Se mer

Betygsatt 5 av 5 stjärnor

Ordering process was very straight forward, spoke to an advisor who helped me choose the exact combination of items, including the upgraded smart app version of the control hub. Delivery was prom... Se mer

Företagsinformation

  1. Garagedörrar

Informationen kommer från olika externa källor

Professional and experienced garage door specialists serving the whole of Yorkshire and Lincolnshire. Established in 2014, Roller Door UK specialises in the manufacture of made to measure electric insulated roller garage doors in the Yorkshire & Lincolnshire region. Our experienced installation team have over 25 years in the industry and have gained reputations for their high quality workmanship. All our staff pride themselves on their work, product knowledge and a friendly customer service. We provide the same level of service and assurance no matter the size of job from the small security shutter through to the large double garages on residential properties.


Kontaktuppgifter

3,1

Medel

TrustScore 3 av 5

497 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 33 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

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Betygsatt 1 av 5 stjärnor

Very poor quality roller door.

Very poor quality roller door.
Motor packed in just under 2 years, replaced under warranty.
Roller box warped after 18 months and I now have 3 scrapes on the shutter. 4 roller straps have all now snapped and caused unsightly damage to the door.
The shutter itself is very flimsy.
It’s nothing to do with installation, the thing is slowly falling apart. 3 and a half years and it looks a mess.
It’s going in the recycling very soon.
Would not purchase from Rollerdoor uk again.
As for Rollerdoor saying the the box is pinned back, the box hasn’t been pinned back at all. It’s warped because it’s flimsy.
Just an honest review

8 februari 2024
Omdöme utan inbjudan
Logotyp för Rollerdooruk

Svar från Rollerdooruk

Thank you for your review, as mentioned on other review platforms, you have had the door installed for 3 years & not installed by Roller Door UK. For the duration of the door being installed, you have been happy with the door & had no complaint. As mentioned when you did have a problem, the item was sent out under warranty & support given. The markings that are evident, are from installation, where the box has been pinned back & caused the box to warp, this can clearly been seen in the pictures that you have added, again this item was not installed by Roller Door UK.
I appreciate your honest review & your thoughts. As a company,we like to take customers reviews & look to how this will help future customers, so hope that if customers read your review, they would seek advice about installation before leaving reviews about a product.

Betygsatt 5 av 5 stjärnor

Good price

Good price, straightforward to order and I was kept informed and updated throughout the process, it was delivered on the time and day they said they would.

30 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

ordered my door 5 years ago and…

ordered my door 5 years ago and received the best service, staff always on hand to advise. Now 5 years later I required spare parts for the door, again excellent advise and quick delivery and a very good price. Fantastic company

18 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fast reliable service

Fast reliable service from first phone call to delivery. From first contact to delivered to my door in 11 days. Will definitely use again and recommend to friends.

5 december 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent installation.

Excellent installation, installer was very knowledgeable and could answer any questions asked. Definitely the place to go for a roller door for any needs.

9 oktober 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love the garage doors

Love the garage doors
The engineer was very professional and polite and explained everything to me. He pointed out the issues that he had installing due to the walls not being straight and he went out of his way to make sure that the doors were lined up and level. He cleaned up after and left it looking tidy. Very pleased with the new doors

27 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

From calling the young lady was very…

From calling the young lady was very polite and very helpful making the overall call very easy from taking the details to sending emails promptly , the delivery was very good arriving the morning as promised and driver calling when he was 30 minutes away and when he arrived carried the door and placed in my garage for me , i would recommend this company for there excellent service from start to finish , well done guys keep up the good work and thanks again , steve

15 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Easy to order

Easy to order, explained so you can under stand how to measure, informed of process to make the product, and delivered a day earlier than expected. Thank you. Derek.

21 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The reason I ordered with rollerdooruk…

The reason I ordered with rollerdooruk was the the staff are so helpful, from the day I ordered the doors to when I fitted it, their instructions are easy to follow and the tech staff are fantastic they can talk you through any of the procedures, brilliant company to deal with highly recommend them.

16 augusti 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good quality product with excellent…

Good quality product with excellent installation video/instructions. We had a problem with delivery but the company sorted it out very quickly. Problems happen but it's how the company addresses them that matter, and RollerdoorUK were very professional.

24 augusti 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service from Rollerdoor UK Barton-Upon-Humber

The whole process from seeing the ad in the paper to getting the garage door fitted was seamless. The office team were helpful and friendly. The fitter (I’m sorry I can’t remember his name) was professional, friendly and efficient. I had a basic electric roll up door fitted. It’s beautiful 🤩 and glides up and down. I’m really pleased with it. From ordering to fitting was only over a couple of weeks. The old garage door was taken away and the area was left completely tidy. I was left with an instruction manual. I would recommend this company to anyone.

11 augusti 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very happy with all parts of the service

Ordering process was very straight forward, spoke to an advisor who helped me choose the exact combination of items, including the upgraded smart app version of the control hub.

Delivery was prompt and within the agreed timeframe and the driver helped me carry the heavy 17ft roller door to the garage.

What more could you ask for? Great service and price, very happy.

4 augusti 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic company

Easy to use website when ordering the roller door.
Good communication either by email or telephone.
Quick reply even when leaving a message on answer machine.
Good fitting instructions and technical information over the phone.
Good price.

7 augusti 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Garage door installation to high standard

Roller door for garage installed with rosewood trim to match other doors and windows on house.
The roller door and controls fitted very neatly into the door opening, installation was quick but not hurried, all areas left clean and tidy.
It is good to have a local company who make their own products to a high standard.

20 juli 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

When placing my order

When placing my order. The sales team couldn’t be more helpful.

But when the order was delayed instead of giving a possible idea of delivery I was fobbed off with rude responses. And quotes from their terms and conditions. All I wanted was an idea when I would receive my goods as promised within 10-12 days not 21 days and without an apology. When I suggested to speak to md for help. He kindly replied that he backed his salespersons reply. Nice

20 juli 2023
Omdöme utan inbjudan
Logotyp för Rollerdooruk

Svar från Rollerdooruk

Hi, thanks for taking the time to leave this review. Our lead times are explained at the point of order, which is 10-14 working days for manufacture and we aim for the following week for delivery. As I explained in my response to your enquiry we have not advised of 10-12 days to you as we would not give incorrect information or misleading time frames. I fully explored your complaint in regards to our office staff being rude in the email response and my findings were that our staff were polite and answered your enquiry in a timely manner. I also advised that as a company we do not accept people sending emails containing offensive language to our staff, given that we have tried to answer your questions in a professional manner. As a gesture of goodwill we also delivered your door before the lead time expected, however I am sorry you were still not happy with our service.

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