Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

DO NOT ORDER. Insolvency. Set up new business doggy padel club. Contacted them and got a response and a block. Very disappointing, replied so quickly when making the order, amended sizes quickly. S... Se mer

Betygsatt 5 av 5 stjärnor

Our double door had completely come off its rollers (our own fault, and the door was not originally supplied by rollerdoor.uk ) John and his assistant soon got the door back in place, also replacing t... Se mer

Betygsatt 5 av 5 stjärnor

Ordering process was very straight forward, spoke to an advisor who helped me choose the exact combination of items, including the upgraded smart app version of the control hub. Delivery was prom... Se mer

Betygsatt 4 av 5 stjärnor

Had to call twice as details to carry out door stop limits which were sent after 1st call were incorrect on instruction sheet. Was given verbally correct setting procedure on 2nd call which worked. T... Se mer

Företaget har svarat

Företagsinformation

  1. Garagedörrar

Informationen kommer från olika externa källor

Professional and experienced garage door specialists serving the whole of Yorkshire and Lincolnshire. Established in 2014, Roller Door UK specialises in the manufacture of made to measure electric insulated roller garage doors in the Yorkshire & Lincolnshire region. Our experienced installation team have over 25 years in the industry and have gained reputations for their high quality workmanship. All our staff pride themselves on their work, product knowledge and a friendly customer service. We provide the same level of service and assurance no matter the size of job from the small security shutter through to the large double garages on residential properties.


Kontaktuppgifter

3,0

Medel

TrustScore 3 av 5

498 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 30 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

When placing my order

When placing my order. The sales team couldn’t be more helpful.

But when the order was delayed instead of giving a possible idea of delivery I was fobbed off with rude responses. And quotes from their terms and conditions. All I wanted was an idea when I would receive my goods as promised within 10-12 days not 21 days and without an apology. When I suggested to speak to md for help. He kindly replied that he backed his salespersons reply. Nice

20 juli 2023
Omdöme utan inbjudan
Logotyp för Rollerdooruk

Svar från Rollerdooruk

Hi, thanks for taking the time to leave this review. Our lead times are explained at the point of order, which is 10-14 working days for manufacture and we aim for the following week for delivery. As I explained in my response to your enquiry we have not advised of 10-12 days to you as we would not give incorrect information or misleading time frames. I fully explored your complaint in regards to our office staff being rude in the email response and my findings were that our staff were polite and answered your enquiry in a timely manner. I also advised that as a company we do not accept people sending emails containing offensive language to our staff, given that we have tried to answer your questions in a professional manner. As a gesture of goodwill we also delivered your door before the lead time expected, however I am sorry you were still not happy with our service.

Betygsatt 5 av 5 stjärnor

Pleased as punch with my new garage door!

I made the first telephone contact to Rollerdooruk from an ad in local magazine. It was quick, easy and very personable. An engineer came as arranged and gave me lots of advice and options and I placed an order there and then, paying a deposit by phone with a card. Expected installation was in 2 weeks - given Bank Holidays this was actually 17 days.
The engineer arrived as arranged and cracked on with the job. On completion he cleared away perfectly and gave me full demonstration of the new garage door. He had a card machine so I could pay straight away and all paperwork arrived at my email within an hour.
I can recommend Rollerdooruk wholeheartedly - an excellent experience.

22 maj 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

What a difference !

The installation engineer turned up on time and immediately started removing and then installing our new roller door. The new door was fitted and working in no time at all. The old doors were removed too and after a demonstration of how to operate the doors the job was complete. I would recommend this company if you need new roller doors because they work efficiently and keep to their promises regarding installation dates. 10/10 really pleased with the whole experience and product.

10 maj 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Happy people

When I order a door and the lady on the phone is switched on and professional, replying promptly, when I have to cancel the delivery it is not a problem and without extra charge then when the driver turns up on the day promised, calls before hand as agreed, gets out of the van and is a human being clearly happy to be working for the company I know I have made the right choice. People are the most important asset to a business and the people I have dealt with are clearly happy at work. Thanks RDUK

28 april 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent

On time. A quick and accurate installation with attention to detail.

13 februari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Outstanding company and customer service

Outstanding company. Excellent customer service. Ordered the RD77 electric roller door for self install.

They helped me out with the programming of the controller box to set the limits of the door. They were very patient with me and guided me though the set up process.

Door looks great, works smoothly and arrived within the time frames.

3 januari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

They do it right first time.

From the first contact with Rollerdoor I was extremely impressed. I spoke to a delightful young lady who was both friendly and very knowledgable and who helped me work out my requirements.
They emailed me an order form, already completed, and asked me to check all dimensions and details before actually placing my order. I intended fitting the door myself and Rollerdoor forwarded me full instructions and useful advise, before I had even ordered the door. This gave me chance to read the instructions and recommendations so that I was fully conversant with the method of fitting.
I was happy with the quotation and the fact that I could get exactly the door I wanted and could fit it how I wanted, i. e. to the internal wall of the garage, thus optimising both height and width of my existing opening.
Rollerdoor quoted an estimated delivery date and a few days before that date they emailed me to arrange a delivery time. The delivery driver contacted me 30 minutes before his arrival and arrived on time. He was a good ambassador for the company. Helpful and cheerful and ensured the door was left exactly where I wanted it.
It was a few weeks before I got around to fitting the door, due to other commitments and also because I wanted to ensure I had a full working day to remove my existing door and to fit the new one.
Starting at 9am I removed my old door and by midday the new door was fitted and fully working. It really was made that easy to fit. The door was well made, in perfect condition, well packaged and exceeded my expectations. The electrics/electronics were simple to fit and the remote controls so easy to programme in.
It is 2 weeks since I fitted the door and I am absolutely delighted with it.
I would highly recommend Rollerdoor to anyone who is considering the purchase of a new garage door. Just have a chat to them. They listen and then fulfil their promises.
Total professionalism. Thank you.

29 december 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

New garage door and automation

Had a new garage door fitted and had it automated. Looks fabulous and just love how smoothly it opens and closes. No more hurting my back trying to open the old garage door manually.
Fitter was efficient and helpful too

5 december 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

2x garage doors.

Excellent doors for the money, delivery was in good time. I've fitted one before which came with paper instructions, these didn't it was all online and that was a real pain! Reception wasn't great, keep having to unlock your phone etc etc.

28 november 2022
Omdöme utan inbjudan

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